Announcements
Happy Values Week! Today we celebrate *Support* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156931 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156931 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10629 Views
  • 3 replies
  • 10 likes
  • Security
  • 10629 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507235 Views
  • 985 replies
  • 112 likes
  • Account
  • 507235 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124511 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124511 Views
  • 74 replies
  • 12 likes

EGift card issues

So, I recently purchased an Egift card for someone and picked a specific delivery date. The email address i entered for them was correct, but they said they never received it. I forwarded them the email receipt i got when i purchased the gift card th...

  • Casual Listener
  • So, I recently purchased an Egift card for someone and picked a specific delivery date. The email address i entered for them was correct, but they said they never received it. I forwarded them the em...
  • iphillips
  • Casual Listener
  • 304 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 304 Views
  • 2 replies
  • 0 likes

Can't upgrade to premium

Hey guys This is very fustrating. I am trying to re-activate my premium spotify and i click "Upgrade" and then it says that i am not a new user. Well i do know im not a new user but old users should be able to pay aswell? So i go to my profile and cl...

  • Newbie
  • Hey guys   This is very fustrating.  I am trying to re-activate my premium spotify and i click "Upgrade" and then it says that i am not a new user. Well i do know im not a new user ...
  • Peter__
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Changed phone now cannot loggin anymore

Hi! I recently changed phones and now I cannot log into spotify anymore. I've tried using my old phone again but same messages occures "password wrong" I logg in with facebook and I have changed that password but still no succes! I have a premium acc...

  • Casual Listener
  • Hi! I recently changed phones and now I cannot log into spotify anymore. I've tried using my old phone again but same messages occures "password wrong"    I logg in with facebook and I ...
  • Peter__
  • Community Legend
  • 500 Views
  • 5 replies
  • 0 likes
  • 500 Views
  • 5 replies
  • 0 likes

Trying to get Premium with a pre-card won't work.

Merry Christmas everyone, I am in trouble and starting to get upset. I want buy the 3month 1pay premium package but it won't let me. I've attempted to give my card information about 10times and it says: "Payment Failed." Can anyon help me please!

  • Newbie
  • Merry Christmas everyone, I am in trouble and starting to get upset. I want buy the 3month 1pay premium package but it won't let me. I've attempted to give my card information about 10times and it sa...
  • Peter__
  • Community Legend
  • 695 Views
  • 2 replies
  • 0 likes
  • 695 Views
  • 2 replies
  • 0 likes

Logged off all users

I think it worked but what if they were offline when you logged all off?

  • Casual Listener
  • I think it worked but what if they were offline when you logged all off?
  • Peter__
  • Community Legend
  • 198 Views
  • 2 replies
  • 0 likes
  • 198 Views
  • 2 replies
  • 0 likes

Solved!! Payment

I have a $25 visa pre-paid gift card and am wondering if that can be used to pay for premium. It tells me there is an error every time I try. Thanks!

  • Visitor
  • I have a $25 visa pre-paid gift card and am wondering if that can be used to pay for premium. It tells me there is an error every time I try. Thanks!
  • Peter__
  • Community Legend
  • 401 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 401 Views
  • 2 replies
  • 0 likes

Solved!! Spotify desynchronized songs on my tablet

Dear Spotify users, At first i would like to wish you very happy holidays. I ran into a problem, I have 3 devices on wich i use spotify and my MeMo Pad just got desynchronized with a report that my offline playlists are synced on more than three devi...

  • Regular
  • Dear Spotify users,   At first i would like to wish you very happy holidays. I ran into a problem, I have 3 devices on wich i use spotify and my MeMo Pad just got desynchronized with a repor...
  • Josh
  • Community Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Solved!! Premium pre-card activated but not showing up?

Hi all I've just activated a 6-month premium card, no issues activating it but under my account nothing appears to have changed - it says my next payment renewal is one month after the last one was on the same card. Is there a delay before it works o...

  • Newbie
  • Hi all   I've just activated a 6-month premium card, no issues activating it but under my account nothing appears to have changed - it says my next payment renewal is one month after the las...
  • Josh
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Solved!! Gift Card Issues

HI, i just got a spotify gift card, and i reedemed it and it said i ws redeemed (premium) but still i get commersials when i listen.(didnt get the premium ) Help plz!

  • Visitor
  • HI, i just got a spotify gift card, and i reedemed it and it said i ws redeemed (premium) but still i get commersials when i listen.(didnt get the premium ) Help plz!
  • user-removed
  • Not applicable
  • 503 Views
  • 6 replies
  • 0 likes
  • 503 Views
  • 6 replies
  • 0 likes

Solved!! Cannot change my e-mail address to my current account @ Gmail

Hi, In the past I used my e-mail address @ Gmail to create a profile through Facebook. I don't use Facebook anymore and want the gmail adress linked to my current account: Tom620. How can this be done? Tom620

  • Casual Listener
  • Hi,   In the past I used my e-mail address @ Gmail to create a profile through Facebook. I don't use Facebook anymore and want the gmail adress linked to my current account: Tom620.  Ho...
  • Tom620
  • Casual Listener
  • 573 Views
  • 4 replies
  • 0 likes
  • 573 Views
  • 4 replies
  • 0 likes

Solved!! Can't try a free trial only 3 for 1 months

I would like to try premium 30 days for free yet it only wants to charge me the 3 for 1 months version for 10€ What should I do?

  • Casual Listener
  • I would like to try premium 30 days for free yet it only wants to charge me the 3 for 1 months version for 10€ What should I do?
  • Peter__
  • Community Legend
  • 2773 Views
  • 13 replies
  • 0 likes
  • 2773 Views
  • 13 replies
  • 0 likes

Subscription/Redeem Problem! URGENT

Hi! I've browsed through the forums to find similiar threads, but I could not find anything similar and I'm sort of in a hurry so I decided to create my own thread. Yesterday I redeemed 3 months premium, with a gift card - it successfully went throug...

  • Casual Listener
  • Hi!   I've browsed through the forums to find similiar threads, but I could not find anything similar and I'm sort of in a hurry so I decided to create my own thread.   Yesterday I ...
  • user-removed
  • Not applicable
  • 354 Views
  • 4 replies
  • 0 likes
  • Premium
  • 354 Views
  • 4 replies
  • 0 likes

30 Day Free Trial not available

Hi, I wanted to activate the 30 day tree trial today, but i wasnt able to find the button for that. What happened to it? Does that mean it is no longer available to me anymore?

  • Casual Listener
  • Hi, I wanted to activate the 30 day tree trial today, but i wasnt able to find the button for that.  What happened to it?  Does that mean it is no longer available to me anymore?
  • jimclark
  • Casual Listener
  • 948 Views
  • 8 replies
  • 0 likes
  • 948 Views
  • 8 replies
  • 0 likes

Upgrading to Premium with Gift Card

I want to upgrade to Spotify Premium and take advantage of the 3 months for the price of 1 offer. I have a gift card with a code for $10 so this should cover the entire 3 months for the price of 1; however, when I choose gift card as my payment optio...

  • Newbie
  • I want to upgrade to Spotify Premium and take advantage of the 3 months for the price of 1 offer. I have a gift card with a code for $10 so this should cover the entire 3 months for the price of 1; h...
  • Peter__
  • Community Legend
  • 6227 Views
  • 10 replies
  • 0 likes
  • 6227 Views
  • 10 replies
  • 0 likes

3 for 1 months premium after an upgrade from unlimited subscription

Hello, my question is if this promotion will also work, if i upgrade from my currently unlimited subscription. The problem is that the promotion will work till this years end but my first premium month (after an upgrade) would start on the 6 January....

  • Regular
  • Hello,   my question is if this promotion will also work, if i upgrade from my currently unlimited subscription. The problem is that the promotion will work till this years end but my first ...
  • Peter__
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
    Unlimited
  • 320 Views
  • 1 replies
  • 0 likes

Solved!! Can't change country

Hey, i registrated this account and wanted to buy premium access, but it refused me that i cant purchase because my account is located in the USA (never confirmed this) and my PayPal Account is confirmed in Germany. I cant change my country to German...

  • Casual Listener
  • Hey,   i registrated this account and wanted to buy premium access, but it refused me that i cant purchase because my account is located in the USA (never confirmed this) and my PayPal ...
  • Peter__
  • Community Legend
  • 560 Views
  • 4 replies
  • 0 likes
  • 560 Views
  • 4 replies
  • 0 likes

Please erase my account!!

How many cases do you need to erase my account!!!??.. I need you to erase my account so i can create a new one to buy unlimited spotify. Case # 00943469Case # 00941525

  • Visitor
  • How many cases do you need to erase my account!!!??.. I need you to erase my account so i can create a new one to buy unlimited spotify.   Case # 00943469 Case # 00941525
  • Peter__
  • Community Legend
  • 454 Views
  • 5 replies
  • 0 likes
  • Account
  • 454 Views
  • 5 replies
  • 0 likes

Solved!! Can't change profile - I've been listening to

HELP!!!!!!!!! My daughter hear a german artist for children songs and now on my profile is standing: I've been listening to: Rolf Zuckowski !!!!!!!!!!!!!!!!! I can't change or hide!!!! On edit - preferences - profile I unclicked the checkboxes but in...

  • Casual Listener
  • HELP!!!!!!!!!   My daughter hear a german artist for children songs and now on my profile is standing:  I've been listening to: Rolf Zuckowski !!!!!!!!!!!!!!!!!   I can't change or...
  • carlafriedman
  • Regular
  • 4945 Views
  • 15 replies
  • 0 likes
  • 4945 Views
  • 15 replies
  • 0 likes

hit wrong subscription option with prepaid, would like to upgrade.

Hey guys, I have a $30.00 gift card and accidently hit th 6 month unlimited streaming instead of the 3 month premium. I would like to upgrade my accound without using the autodraft option. I have another $10.00 card i was trying to use to at least up...

  • Newbie
  • Hey guys,    I have a $30.00 gift card and accidently hit th 6 month unlimited streaming instead of the 3 month premium. I would like to upgrade my accound without using the autodr...
  • user-removed
  • Not applicable
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Signing up

I am trying to get spotify and I put in my debt card it keeps coming back saying the payment failure, and I know my card is good. What am I doing wrong?

  • Newbie
  • I am trying to get spotify and I put in my debt card it keeps coming back saying the payment failure, and I know my card is good. What am I doing wrong?
  • Adam
  • Roadie
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes