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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88137 Views

9 replies

2 likes

Account
Login
  • 88137 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

735203 Views

13 replies

4 likes

Account
  • 735203 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

755306 Views

18 replies

29 likes

  • 755306 Views
  • 18 replies
  • 29 likes

Premium

I bought a spotify redeem code in the shop and entered it but my acount is not in premium mode. please help

Newbie

I bought a spotify redeem code in the shop and entered it but my acount is not in premium mode. please help

user-removed

Not applicable

542 Views

5 replies

0 likes

  • 542 Views
  • 5 replies
  • 0 likes

Payment details changed but now iPad app says I don't have premium

I got a new bank card which meant that my spotify got cancelled when it tried to take payment from the old one.
I have now reinstated my premium account and paid with the new card but when I try to log in on my iPad it says I need spotify premium to ...

Newbie

I got a new bank card which meant that my spotify got cancelled when it tried to take payment from the old one. <br>I have now reinstated my premium account and paid with the new card but when ...

Liam

Community Legend

349 Views

3 replies

0 likes

Account
Premium
  • 349 Views
  • 3 replies
  • 0 likes

Spotify username given to me using facebook email is not same account as facebook account.

I have an account with my facebook email/password. When I recently gave that email/password to spotify's website, it told me that my "username" was arghitbepaul. I then tried logging in to spotify using that username after I deleted my facebook accou...

Casual Listener

I have an account with my facebook email/password. When I recently gave that email/password to spotify's website, it told me that my "username" was arghitbepaul. I then tried logging in to spotify us...

arghitbepaul

Casual Listener

353 Views

2 replies

0 likes

Login
Premium
Subscription
  • 353 Views
  • 2 replies
  • 0 likes

Charged after trial period - but wasn't able to get it to work - need refund help!

I was just charged for the end of the trial process and I couldn't ever get it to work! Could someone please help me get a refund because I'm paying for unused services! Thank you!!

Newbie

I was just charged for the end of the trial process and I couldn't ever get it to work! Could someone please help me get a refund because I'm paying for unused services! Thank you!!

Taylor

Community Legend

244 Views

1 replies

1 likes

Account
  • 244 Views
  • 1 replies
  • 1 likes

Solved!! Spotify Card Activation

Hello, i want to activate a spotify card which i bought from the Albert Heijn in The Netherlands. Spotify says the code is unknown but i am not sure about one letter in the code. The code appears to end with 1ITLW (capital i) or 1iTLW or 1lTLW (small...

Regular

Hello,   i want to activate a spotify card which i bought from the Albert Heijn in The Netherlands. Spotify says the code is unknown but i am not sure about one letter in the code. The code ...

Sam

Spotify

493 Views

3 replies

0 likes

Premium
Subscription
  • 493 Views
  • 3 replies
  • 0 likes

Solved!! I get notified that my Premium is expiring in 7 days

Hello Everyone I paid Premium for 6 Month. If I go to my Account and look it under the Subscriptionsstatus, i would see that my just expires in 2014 on July. Now today I get notfiied that my Premium expires in 7 days, but I already paid for 70 swiss ...

Visitor

Hello Everyone   I paid Premium for 6 Month. If I go to my Account and look it under the Subscriptionsstatus, i would see that my just expires in 2014 on July.    Now today I g...

user-removed

Not applicable

672 Views

6 replies

0 likes

  • 672 Views
  • 6 replies
  • 0 likes

Free vs Premium

I have no use for the premium program and use the free on.Facebook. How do I change to free?

Casual Listener

I have no use for the premium program and use the free on.Facebook. How do I change to free?

Peter__

Community Legend

532 Views

2 replies

0 likes

  • 532 Views
  • 2 replies
  • 0 likes

Account lost

Hello,I always used to log on into my spotify account via Facebook and my girlfriend via my email adress and password.. this worked fine untill today We have lost all our playlist and our premium account. If I log on with my Facebook or my email adre...

Newbie

Hello, I always used to log on into my spotify account via Facebook and my girlfriend via my email adress and password.. this worked fine untill today We have lost all our playlist and our premi...

Sam

Spotify

230 Views

1 replies

0 likes

Account
Premium
Subscription
  • 230 Views
  • 1 replies
  • 0 likes

Help! I deleted my facebook profile.

Hi, I have Spotify premium. I used to log in through Facebook account, but I decided to close my facebook. What about my password?! I can't use Spotify with the normal log in, and I can't set a new password or whatever because Spotify tells me that I...

Newbie

Hi, I have Spotify premium. I used to log in through Facebook account, but I decided to close my facebook.  What about my password?! I can't use Spotify with the normal log in, and I can't set...

Sam

Spotify

675 Views

1 replies

0 likes

  • 675 Views
  • 1 replies
  • 0 likes

Solved!! Cannot change payment method when I am in a country where Spotify has not yet launched

I have a Dutch spotify account. I am currently on a long trip through latin america and received an email that my premium subscription is no longer valid due to a problem with the credit card. I tried to change the credit card but the site takes me a...

Casual Listener

  I have a Dutch spotify account. I am currently on a long trip through latin america and received an email that my premium subscription is no longer valid due to a problem with the credit car...

benteleite

Casual Listener

520 Views

4 replies

0 likes

Account
Subscription
  • 520 Views
  • 4 replies
  • 0 likes

Solved!! Another account is already registered with this email address

When I try to update my profile I got this message: Another account is already registered with this email address. Can you delete the profile that is not premium member.

Casual Listener

When I try to update my profile I got this message: Another account is already registered with this email address. Can you delete the profile that is not premium member.    

Peter__

Community Legend

609 Views

2 replies

0 likes

  • 609 Views
  • 2 replies
  • 0 likes

Problems with E-mail

I have a Spotify account registered to an e-mail adress that doesn't excist anymore. I can't enter this account now because I don't know the password. I can't ask for the password to be sent to this non-excisting e-mail of course. What shall I do? to...

Newbie

I have a Spotify account registered to an e-mail adress that doesn't excist anymore. I can't enter this account now because I don't know the password. I can't ask for the password to be sent to this ...

Peter__

Community Legend

285 Views

2 replies

0 likes

  • 285 Views
  • 2 replies
  • 0 likes

Account gone

This morning when i woke up my account (that ive used since 2009) is gone! It doesnt exist anymore. Could use some help getting it back.. // Hojjen

Casual Listener

This morning when i woke up my account (that ive used since 2009) is gone! It doesnt exist anymore.   Could use some help getting it back..   // Hojjen  

Sam

Spotify

515 Views

6 replies

0 likes

  • 515 Views
  • 6 replies
  • 0 likes

Solved!! Want to delete Facebook - Both accounts are linked and it won't let me change this.

I recently deleted my facebook account with Spotify inevitably kicking me out. I need to re-activate facebook to access my Spotify which i don't want to do. I can't find how to change it to just using a username and password anywhere ! I tried loggin...

Visitor

I recently deleted my facebook account with Spotify inevitably kicking me out. I need to re-activate facebook to access my Spotify which i don't want to do. I can't find how to change it to just usin...

user-removed

Not applicable

485 Views

2 replies

0 likes

Account
Login
  • 485 Views
  • 2 replies
  • 0 likes

Facebook / lost playlists - old fix?

Since getting new iphone - I've lost all my playlists on account 'luckytenseven' it appears to be because I have two accounts under the same username due to the bug you have with facebook , but I can't see the option to unlink facebook on desktop app...

Casual Listener

Since getting new iphone - I've lost all my playlists on account 'luckytenseven' it appears to be because I have two accounts under the same username due to the bug you have with facebook , but I can...

Sam

Spotify

476 Views

6 replies

0 likes

  • 476 Views
  • 6 replies
  • 0 likes

How to Syn the password with Facebook account

I changed my Facebook password, and it didn't on Spotify. How could I do for this problem?

Regular

I changed my Facebook password, and it didn't on Spotify.   How could I do for this problem? 

Peter__

Community Legend

280 Views

1 replies

0 likes

Account
Login
  • 280 Views
  • 1 replies
  • 0 likes

Deactivated Facebook link to my account and lost all of my playlists

First off, I went through all the FAQs, and scanned the first few pages of the message board, I'm still not having any results so I figured I would ask you guys.Hello! I sent in a ticket to Spotify's help team over a week ago and I have yet to receiv...

Casual Listener

First off, I went through all the FAQs, and scanned the first few pages of the message board, I'm still not having any results so I figured I would ask you guys. Hello! I sent in a ticket to Spoti...

Adam

Roadie

1064 Views

9 replies

1 likes

Free
Other
  • 1064 Views
  • 9 replies
  • 1 likes

I can't subscribe due to connection time out

I want to give you a chance Spotify, I really do. I tried to subscribe a year ago but you wouldn't accept my card - despite every other online retailer being happy to. So a year passed by and I try again and am met with repeated time outs for my paym...

Newbie

I want to give you a chance Spotify, I really do. I tried to subscribe a year ago but you wouldn't accept my card - despite every other online retailer being happy to.  So a year passed by an...

Peter__

Community Legend

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Movistar-Spotify account linkage - double charge

Hi there, I linked my Spotify account to Movistar regarding the promotion and I did the steps I was told so not be charged twice. I unregistered my subscription and I realized I have been charged via Movistar and via Spotify in the period September-O...

Newbie

Hi there,   I linked my Spotify account to Movistar regarding the promotion and I did the steps I was told so not be charged twice. I unregistered my subscription and I realized I have been ...

Peter__

Community Legend

263 Views

1 replies

0 likes

Account
Subscription
  • 263 Views
  • 1 replies
  • 0 likes

no email for my device password

Some one please help. I have now payed for spotify for a full month and still no email for my device password. Ive sent it like a hundred times

Casual Listener

Some one please help. I have now payed for spotify for a full month and still no email for my device password. Ive sent it like a hundred times

Peter__

Community Legend

235 Views

1 replies

0 likes

Premium
Subscription
  • 235 Views
  • 1 replies
  • 0 likes