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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421959 Views
  • 965 replies
  • 108 likes
  • Account
  • 421959 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186761 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186761 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103548 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103548 Views
  • 69 replies
  • 10 likes

HELP! I have 2 accounts that links to Facebook!!

Hi, I have been using Spotify lately and I purchased the Spotify Premium on 5th Nov 2013. However 4 days ago, I was logged out of my Spotify account and once I sign in back using my FB, they asked me for my Spotify username and password. So I keyed i...

  • Regular
  • Hi, I have been using Spotify lately and I purchased the Spotify Premium on 5th Nov 2013. However 4 days ago, I was logged out of my Spotify account and once I sign in back using my FB, they ask...
  • annann91
  • Regular
  • 1564 Views
  • 9 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1564 Views
  • 9 replies
  • 0 likes

Free Premium Trial Ad

Hey guys! I've been hearing an ad on spotfiy lately: if you refer a friend to get a 30 day free trial you will get a 30-day as well. How does this work? When I click on the banner the only thing that happens is that it brings up is this. I asked my f...

  • Newbie
  • Hey guys! I've been hearing an ad on spotfiy lately: if you refer a friend to get a 30 day free trial you will get a 30-day as well.   How does this work? When I click on the banner the only...
  • Peter__
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 297 Views
  • 1 replies
  • 0 likes

Please help me change my username from my real name to my companies name.

I want to change my username from my real name to my companies name....In the same way NME has NME selected. How do I do this? Many thanks in advance. Gary.

  • Newbie
  • I want to change my username from my real name to my companies name....In the same way NME has NME selected. How do I do this?   Many thanks in advance. Gary.
  • Peter__
  • Community Legend
  • 577 Views
  • 1 replies
  • 0 likes
  • 577 Views
  • 1 replies
  • 0 likes

Deleted playlist

I accidentally deleted my playlist "soak it up". Can someone help me retrieve it?

  • Casual Listener
  • I accidentally deleted my playlist "soak it up". Can someone help me retrieve it?
  • Peter__
  • Community Legend
  • 183 Views
  • 2 replies
  • 0 likes
  • Other
  • 183 Views
  • 2 replies
  • 0 likes

Can't change my country!

Hey, I need help with this issues that I have been having for the past month now. I can't seem to change my country settings, and it is stuck on USA but I live in Australia.... I have tried everything but I really don't want to pay to change it. Is t...

  • Newbie
  • Hey, I need help with this issues that I have been having for the past month now. I can't seem to change my country settings, and it is stuck on USA but I live in Australia.... I have tried ...
  • Peter__
  • Community Legend
  • 465 Views
  • 2 replies
  • 0 likes
  • 465 Views
  • 2 replies
  • 0 likes

Unable to reset password/Billing issues

Hello. I have recieved a bill for a yearly subscription on my spotify account, but i have NEVER agreed to that. I have been using the normal monthly subscription until now. When i went in and checked my subscription it is as i left it at a monthly su...

  • Casual Listener
  • Hello.   I have recieved a bill for a yearly subscription on my spotify account, but i have NEVER agreed to that.   I have been using the normal monthly subscription until now. Wh...
  • Peter__
  • Community Legend
  • 315 Views
  • 4 replies
  • 0 likes
  • 315 Views
  • 4 replies
  • 0 likes

Spotify account got chnage to wrong account

I use my spotify account (using facebook) on my friends phone and after she logged in using her normal spotify account they seemed to get synced and i could not log in to my old account. So after i followed the instructions for when a account is sync...

  • Casual Listener
  • I use my spotify account (using facebook) on my friends phone and after she logged in using her normal spotify account they seemed to get synced and i could not log in to my old account. So after i f...
  • Peter__
  • Community Legend
  • 268 Views
  • 4 replies
  • 0 likes
  • 268 Views
  • 4 replies
  • 0 likes

New computer, now phone and pc not in sync

My computer was recently re-imaged, and I'm guessing that messed up something with my account. I downloaded the Spotify app on my pc, but when I login, none of my playlists exist. It looks like a new account (compared to Spotify on my Android phone)....

  • Newbie
  • My computer was recently re-imaged, and I'm guessing that messed up something with my account.  I downloaded the Spotify app on my pc, but when I login, none of my playlists exist.  It look...
  • Peter__
  • Community Legend
  • 402 Views
  • 2 replies
  • 0 likes
  • 402 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Unlimited as a gift

  • Casual Listener
  • <seriously - I just want to buy a years worth of "unlimited" for my girlfriend. But it does not seem possible - first I'm told gift cards are not available in my country (US). OK - wth?   ...
  • Sam
  • Spotify
  • 338 Views
  • 3 replies
  • 0 likes
  • Account
  • 338 Views
  • 3 replies
  • 0 likes

Paypal premium

Paid for premium with paypal, money was charged couple of hours back still says on my spotify "you exceeded your 10 hour limit, blablabla" . !?

  • Casual Listener
  • Paid for premium with paypal, money was charged couple of hours back still says on my spotify "you exceeded your 10 hour limit, blablabla" . !?
  • Sam
  • Spotify
  • 709 Views
  • 8 replies
  • 0 likes
  • 709 Views
  • 8 replies
  • 0 likes

just bought 1 month of premium, but cant listen to music (you've exceeded your 10h time limit.) #bug

heyhey just bougt 1 month but cant listen to any music! it says spotify premium at the spotify status, but still buggy! please help me the purchase was completed but no premium! Lars

  • Newbie
  • heyhey   just bougt 1 month but cant listen to any music! it says spotify premium at the spotify status, but still buggy!   please help me the purchase was completed but no premium!...
  • Sam
  • Spotify
  • 225 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 225 Views
  • 3 replies
  • 0 likes

I've deactivated my facebook so now can't log in to spotify?!?!

it just reactivates whenever I log in. I have the premium account so there should really be a facility to log in with out it? i do not want a facebook account anymore, how do I still use spotify without reactivating facebook?! Help please!!!

  • Casual Listener
  • it just reactivates whenever I log in. I have the premium account so there should really be a facility to log in with out it?   i do not want a facebook account anymore, how do I still use spo...
  • Peter__
  • Community Legend
  • 1687 Views
  • 5 replies
  • 0 likes
  • 1687 Views
  • 5 replies
  • 0 likes

Delete Account

I want to delete my account I added the .del to it but it did not delete it PLEASE DELETE IT IMMEDIATELY!<br>

  • Newbie
  • I want to delete my account I added the .del to it but it did not delete it PLEASE DELETE IT IMMEDIATELY!&lt;br&gt;
  • Peter__
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
  • 242 Views
  • 1 replies
  • 0 likes

I purchased spotify premium, but it isn't working

I purchased Spotify Premium earlier on today but it hasn't updated on Spotify? It came up with "You are now using Premium" at the top but then said I had used my 10 hour limit and won't let me play any songs? Any help appreciated!

  • Newbie
  • I purchased Spotify Premium earlier on today but it hasn't updated on Spotify? It came up with "You are now using Premium" at the top but then said I had used my 10 hour limit and won't let me play a...
  • Sam
  • Spotify
  • 305 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 305 Views
  • 2 replies
  • 0 likes

Why is it impossible to change your password?

I have tried over and over to change my password so I could either change my payment method or cancel. It is impossible to change it because you ask for the password that I have forgotten which is ridiculous. All this trouble and I'm ready to say the...

  • Newbie
  • I have tried over and over to change my password so I could either change my payment method or cancel. It is impossible to change it because you ask for the password that I have forgotten which is ri...
  • Christoffer
  • Community Legend
  • 690 Views
  • 7 replies
  • 1 likes
  • 690 Views
  • 7 replies
  • 1 likes

It says my account is used some place Else? Why????

"Spotify has been pausen because your account is being used somewhere Else"

  • Newbie
  • "Spotify has been pausen because your account is being used somewhere Else"
  • Peter__
  • Community Legend
  • 342 Views
  • 3 replies
  • 0 likes
  • 342 Views
  • 3 replies
  • 0 likes

need to logout everyone from my spotify!

My old friend is using my Spotify and won't sign out. Can you please deactivate my accounts. Thank you.

  • Casual Listener
  • My old friend is using my Spotify and won't sign out.  Can you please deactivate my accounts.  Thank you.
  • Joe
  • Community Legend
  • 311 Views
  • 4 replies
  • 0 likes
  • 311 Views
  • 4 replies
  • 0 likes

Solved!! Premium trial, 10hr limit still up?

So, I reached my 10hr limit, entered my card details for Premium trial as I'm thinking about switching to premium. Everything went through, my account says premium, my reciept is fine, it says Premium at the top of the program. Every time I try to pl...

  • Newbie
  • So, I reached my 10hr limit, entered my card details for Premium trial as I'm thinking about switching to premium.   Everything went through, my account says premium, my reciept is fine, it ...
  • Peter__
  • Community Legend
  • 434 Views
  • 4 replies
  • 0 likes
  • 434 Views
  • 4 replies
  • 0 likes

0 Minutes

Hi, I just updated Spotify this morning to find that when it came back on after retsarting itself the minutes bar was there and it only had 3 mins on it which since depleted to zero. I was quite happy with the adverts why has this changed is it a mis...

  • Casual Listener
  • Hi,   I just updated Spotify this morning to find that when it came back on after retsarting itself the minutes bar was there and it only had 3 mins on it which since depleted to zero. &nb...
  • mr_rubbish84
  • Casual Listener
  • 478 Views
  • 4 replies
  • 0 likes
  • 478 Views
  • 4 replies
  • 0 likes

Subscription help

I downloaded the Spotify app on my phone the other day with the 48 hour trial. After deciding I like it, I decided to upgrade to the $10/mo premium plan. It works on my desktop however on my phone it's still saying "9 hours remaining of your trial". ...

  • Casual Listener
  • I downloaded the Spotify app on my phone the other day with the 48 hour trial. After deciding I like it, I decided to upgrade to the $10/mo premium plan. It works on my desktop however on my phone it...
  • Peter__
  • Community Legend
  • 406 Views
  • 6 replies
  • 0 likes
  • 406 Views
  • 6 replies
  • 0 likes