Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1077652 Views
  • 118 replies
  • 104 likes
  • Account
  • 1077652 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49527 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49527 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1145701 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1145701 Views
  • 4840 replies
  • 118 likes

Solved!! Can't pay, link doesn't work

I'm am trying to pay with a giftcard for premium, but every time I click the send link it reopens the page I was already on. I've tried to see if I can get to the next page if I would pay with any of the other payment options, but I can't either. Als...

  • Casual Listener
  • I'm am trying to pay with a giftcard for premium, but every time I click the send link it reopens the page I was already on. I've tried to see if I can get to the next page if I would pay with any of...
  • Taylor
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Sound is clipping / distorted (Marina and the diamonds)

Hi All, Just bought Spotify Premium to try out the better quality to get from spotify by subscribing. By listening to "Marina and the Diamonds" i hear several numbers where the Bass tracks are clipping, distorted. Listen fx to this number : "Walley o...

  • Casual Listener
  • Hi All,   Just bought Spotify Premium to try out the better quality to get from spotify by subscribing.   By listening to "Marina and the Diamonds" i hear several numbers where the Bass...
  • mschellstede
  • Newbie
  • 8665 Views
  • 28 replies
  • 0 likes
  • 8665 Views
  • 28 replies
  • 0 likes

New Spotify Home Page

For some reason, I now have a new Spotify home page that is challenging to say the least. Music downloads to playlists are more difficult and there are no icons to stop play , pause or anything else. Also, my music is not downloading to Facebook as y...

  • Newbie
  • For some reason , I now have a new Spotify home page that is challenging to say the least .  Music downloads to playlists are more difficult and ...
  • Taylor
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Privacy Settings

Hi!I have a question concerning privacy settings. I logged on using my facebook login, and i already managed that spotify will not post anything on facebook on my behalf. But however I also do not want anybody to see my playlists, ... and be able to ...

  • Casual Listener
  • Hi! I have a question concerning privacy settings. I logged on using my facebook login, and i already managed that spotify will not post anything on facebook on my behalf. But however I also do not ...
  • Taylor
  • Community Legend
  • 328 Views
  • 3 replies
  • 0 likes
  • 328 Views
  • 3 replies
  • 0 likes

Just signed up and CAN NOT LOGIN IN

I do not want to sign in with my facebook account. I just signed up (twice actually) and neither accounts are able to login.I keep being told "Login Fail" and that my information which I know is right is wrong. I do not want to link FB account with s...

  • Newbie
  • I do not want to sign in with my facebook account. I just signed up (twice actually) and neither accounts are able to login. I keep being told "Login Fail" and that my information which I know is ri...
  • David
  • Spotify Legend
  • 154 Views
  • 3 replies
  • 0 likes
  • 154 Views
  • 3 replies
  • 0 likes

I realise it's free but...

... 9 ads in a row! This seems a bit excessive.It has happened 3 times now. 3 or 4 was fair enough but now the 9 seems like the hard sell has become bullying.This will only push people back the bows of the pirate ship. Hopefully this is just a bug an...

  • Casual Listener
  • ... 9 ads in a row! This seems a bit excessive. It has happened 3 times now. 3 or 4 was fair enough but now the 9 seems like the hard sell has become bullying. This will only push people back the b...
  • Peter__
  • Community Legend
  • 160 Views
  • 4 replies
  • 0 likes
  • 160 Views
  • 4 replies
  • 0 likes

what the heck is up with the follow feature?

what the heck is up with the follow feature? I HATE it. I have no control over who follows me.... I don't want any followers in the first place. I would prefer if you stopped trying to force my to use the service in a social way. I can discover the m...

  • Casual Listener
  • what the heck is up with the follow feature? I HATE it. I have no control over who follows me.... I don't want any followers in the first place. I would prefer if you stopped trying to force my to us...
  • Taylor
  • Community Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Unable to upgrade

I have been trying to upgrade to unlimited but when it takes me to the payment page it wont "continue"Help

  • Newbie
  • I have been trying to upgrade to unlimited but when it takes me to the payment page it wont "continue" Help
  • Taylor
  • Community Legend
  • 187 Views
  • 5 replies
  • 0 likes
  • 187 Views
  • 5 replies
  • 0 likes

Solved!! How do you disable the automatic login and start up of Spotify when you start your computer?

How do you disable the automatic login and start up of Spotify when you start your computer? I am not sure which version I have but there is no 'Edit' on my spotify, only a settings icons (gears) and nothing about preferences. It only shows 'Account'...

  • Casual Listener
  • How do you disable the automatic login and start up of Spotify when you start your computer? I am not sure which version I have but there is no 'Edit' on my spotify, only a settings icons (gears) and...
  • merasheen
  • Casual Listener
  • 4553 Views
  • 3 replies
  • 0 likes
  • 4553 Views
  • 3 replies
  • 0 likes

Solved!! ads playing after upgrade

I recently upgraded to unlimited and i just had an ad pop up..

  • Casual Listener
  • I recently upgraded to unlimited and i just had an ad pop up..
  • Taylor
  • Community Legend
  • 198 Views
  • 3 replies
  • 0 likes
  • 198 Views
  • 3 replies
  • 0 likes

Cant redeem free trial, cant buy premium

Hello I stucked on page https://www.spotify.com/pl/get-spotify/go/freetrial30/I'm clicking continue but nothing happened.Also buying premium is blocked same way I picked premium next my payment option and continue but it just load and stay same page.

  • Newbie
  • Hello   I stucked on page https://www.spotify.com/pl/get-spotify/go/freetrial30/ I'm clicking continue but nothing happened. Also buying premium is blocked same way I picked premium next my ...
  • RPB
  • Newbie
  • 227 Views
  • 3 replies
  • 0 likes
  • 227 Views
  • 3 replies
  • 0 likes

redeem code

Hi there! Um... okay, when i try to redeem my code, im writing in the pin, and pressing redeem, but nothing happens. What should i do, or whats the problem?

  • Casual Listener
  • Hi there! Um... okay, when i try to redeem my code, im writing in the pin, and pressing redeem, but nothing happens. What should i do, or whats the problem?
  • julieta_loza09
  • Newbie
  • 5627 Views
  • 18 replies
  • 1 likes
  • 5627 Views
  • 18 replies
  • 1 likes

how do I login without Facebook credentials

I want to share my Spotify with my friend and I don't want to use my Facebook login so how do I use a Spotify login and password or is this possible?

  • Newbie
  • I want to share my Spotify with my friend and I don't want to use my Facebook login so how do I use a Spotify login and password or is this possible?
  • user-removed
  • Not applicable
  • 502 Views
  • 2 replies
  • 0 likes
  • 502 Views
  • 2 replies
  • 0 likes

Solved!! Spotify website keeps reloading page after entering my Spotify Gift Code

I recently bough a gift code for myself online with no problem by the use of credit card, but now that when i try and and use the code for myself in the redeem your code area, It just reloads the same page every time with the code still in the box?

  • Casual Listener
  • I recently bough a gift code for myself online with no problem by the use of credit card, but now that when i try and and use the code for myself in the redeem your code area, It just reloads the sam...
  • Taylor
  • Community Legend
  • 1085 Views
  • 6 replies
  • 0 likes
  • 1085 Views
  • 6 replies
  • 0 likes

error 408

I have problem with spotify with error 408. and I don't know why. plz help me.be great.emil lazar

  • Newbie
  • I have problem with spotify with error 408. and I don't know why. plz help me. be great. emil lazar
  • Peter__
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

I really don't get this..

I've been contacting the customer service of Spotify for the past 4 hours.. First had to give them the code o my card and all, seeing as I wasn't able to get my premium back up, and now I just had an e-mail back saying: Hi there, thanks for getting i...

  • Music Fan
  • I've been contacting the customer service of Spotify for the past 4 hours..  First had to give them the code o my card and all, seeing as I wasn't able to get my premium back up, and now I just...
  • Sam
  • Spotify
  • 176 Views
  • 17 replies
  • 0 likes
  • 176 Views
  • 17 replies
  • 0 likes

Premium probs

Hi there. I'm trying to upgrade my Spotify Premium for the second time. I got all these emails about paymentsfaliure, which i really dont understand why, so they disconnected me. But then i wanted to pay again, for Premium, so i could use it on my ph...

  • Newbie
  • Hi there. I'm trying to upgrade my Spotify Premium for the second time. I got all these emails about paymentsfaliure, which i really dont understand why, so they disconnected me. But then i wanted to...
  • 73 Views
  • 0 replies
  • 0 likes
  • 73 Views
  • 0 replies
  • 0 likes

Someone copied my playlist and is raking in the subscriptions!

I hate to throw my toys out of the pram here (really I don't care, and that is in fact what I’m doing in its entirety) but someone has copied my 3600+ subscribed to playlist - same songs, exactly the same order - renamed it, publicised it and made it...

  • Casual Listener
  • I hate to throw my toys out of the pram here (really I don't care, and that is in fact what I’m doing in its entirety) but someone has copied my 3600+ subscribed to playlist - same songs, exactly the...
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Enabling Radio on two devices simultaneously?

Hello, I understand that I cannot currently use the premium Spotify features on two devices at the same time, and that may take some more time to think about and figure out on your end.But Radio on the other hand is a non-premium feature, so why can'...

  • Casual Listener
  • Hello,   I understand that I cannot currently use the premium Spotify features on two devices at the same time, and that may take some more time to think about and figure out on your end. But...
  • Peter__
  • Community Legend
  • 404 Views
  • 4 replies
  • 0 likes
  • 404 Views
  • 4 replies
  • 0 likes

Trying to upgrade but can't get to payment page

I am trying to upgrade to premium - It says almost there, I click on the selection button to pay by visa/mastercard and nothing happens. My internet is fine and I have tried on my phone and I Pad to with the same result. Any suggestions?

  • Newbie
  • I am trying to upgrade to premium - It says almost there, I click on the selection button to pay by visa/mastercard and nothing happens. My internet is fine and I have tried on my phone and I Pad to ...
  • yunus2796
  • Newbie
  • 487 Views
  • 32 replies
  • 1 likes
  • 487 Views
  • 32 replies
  • 1 likes