Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4412 Views
  • 0 replies
  • 9 likes
  • Security
  • 4412 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 463303 Views
  • 974 replies
  • 110 likes
  • Account
  • 463303 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205056 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205056 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112881 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112881 Views
  • 72 replies
  • 12 likes

Spotify free on mobile and time limits

Hello, I'm trying the new Spotify free "shuffle" feature on mobile. I was wondering...is there a time limit like in the free desktop version, or is it unlimited? Thanks, Daniele

  • Casual Listener
  • Hello, I'm trying the new Spotify free "shuffle" feature on mobile. I was wondering...is there a time limit like in the free desktop version, or is it unlimited?   Thanks,   Daniele
  • Peter__
  • Community Legend
  • 514 Views
  • 3 replies
  • 0 likes
  • Free
  • 514 Views
  • 3 replies
  • 0 likes

Solved!! Can't install Spotify

Hi Everybody, Yesterday I deleted, for as far as I know, the Spotify program because I couldn't go online anymore. Now I try to reinstall Spotify but when I open the install file I see the blue circle, meaning my laptop is processing, for 2 seconds b...

  • Newbie
  • Hi Everybody,   Yesterday I deleted, for as far as I know, the Spotify program because I couldn't go online anymore. Now I try to reinstall Spotify but when I open the install file I see the...
  • Peter__
  • Community Legend
  • 1342 Views
  • 2 replies
  • 0 likes
  • 1342 Views
  • 2 replies
  • 0 likes

Trying to unsubscribe !!!!!!!!

I have tryied unsubscribing from Spotify and i get through the whole process and before it all confirms i have to enter my facebook password. i am then redirected to the facebook log in page where i try to log in and i am told that the email i am ent...

  • Newbie
  • I have tryied unsubscribing from Spotify and i get through the whole process and before it all confirms i have to enter my facebook password. i am then redirected to the facebook log in page where i ...
  • Josh
  • Community Legend
  • 311 Views
  • 2 replies
  • 0 likes
  • 311 Views
  • 2 replies
  • 0 likes

Solved!! two accounts mashup

  • Casual Listener
  • wordso
  • Casual Listener
  • 457 Views
  • 2 replies
  • 0 likes
  • Account
  • 457 Views
  • 2 replies
  • 0 likes

is spotify available in peru yet?

Hi, I've read on the news spotify will be available in peru from today. I've have a USA account and would like to change it to peru, since this is the place i'm living right now. Howver, on my profile the only country available is USA. how can I chan...

  • Newbie
  • Hi,  I've read on the news spotify will be available in peru from today. I've have a USA account and would like to change it to peru, since this is the place i'm living right now. Howver, on m...
  • Peter__
  • Community Legend
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

Solved!! Add payment method wont work

Hi, I want to buy the Unlimited subscription but it wont work. This is what I am doing. 1. Login 2. Click on Manage subscription and payment 3. Click add payment method 4. Click Get unlimited 5. I get en informational information about changing count...

  • Newbie
  • Hi,   I want to buy the Unlimited subscription but it wont work.   This is what I am doing.   1. Login 2. Click on Manage subscription and payment 3. Click add payment ...
  • Peter__
  • Community Legend
  • 1680 Views
  • 39 replies
  • 0 likes
  • 1680 Views
  • 39 replies
  • 0 likes

Solved!! Spotify in Peru

Hello, I know there are some previous threads about this, but just wanted to make sure I have the right answers I'm currently living in NYC but planning to move to Peru for a few months. Is Spotify available in Peru? Also, I have a free account. Can ...

  • Newbie
  • Hello,   I know there are some previous threads about this, but just wanted to make sure I have the right answers 🙂   I'm currently living in NYC but planning to move to Peru for a...
  • AnglSalvatierra
  • Casual Listener
  • 3514 Views
  • 2 replies
  • 0 likes
  • Account
  • 3514 Views
  • 2 replies
  • 0 likes

Always 0 minutes left

Hello. I can't use my account because it got stuck at 0 minutes left about a month now. I've tried logging out-in, web player, re-installing, nothing worked. I'm using Windows 7 if that's gonna help. Please save me.

  • Casual Listener
  • Hello. I can't use my account because it got stuck at 0 minutes left about a month now.   I've tried logging out-in, web player, re-installing, nothing worked.   I'm using Windows...
  • geyikligeceler
  • Casual Listener
  • 243 Views
  • 2 replies
  • 0 likes
  • 243 Views
  • 2 replies
  • 0 likes

Premium Problems

I've got Spotify premium and have had for about a year or so. I've got a new phone and it's not recognising that I've got premium. I don't have a computer, so what am I to do? There's no phone numbers or anything to help me, and no info on the app.Us...

  • Casual Listener
  • I've got Spotify premium and have had for about a year or so. I've got a new phone and it's not recognising that I've got premium. I don't have a computer, so what am I to do? There's no phone nu...
  • Peter__
  • Community Legend
  • 204 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 204 Views
  • 3 replies
  • 0 likes

Solved!! The gift card code is incorrect

I was on the store and buy a gift card spotify premium 1 mounth but the code on the back wasnt right. The giftcard is brand new and I went back to the store and they try to fix the problem and the re activate it but the problem is still going on so i...

  • Newbie
  • I was on the store and buy a gift card spotify premium 1 mounth but the code on the back wasnt right. The giftcard is brand new and I went back to the store and they try to fix the problem and the r...
  • Peter__
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Solved!! I read on The Verge, that Spotify is now available in Cyprus, but it's not?

Hi! I read on The Verge, that Spotify is now available in Cyprus, but it doesn't seem to be. I still get the usual "why not available" page, despite I am definitely in Cyprus and my ISP is the Cyprus Telecommunication Authority (CYTA). Moreover, I ca...

  • Casual Listener
  • Hi!    I read on The Verge, that Spotify is now available in Cyprus, but it doesn't seem to be. I still get the usual "why not available" page, despite I am definitely in Cyprus and my ...
  • kzakhar
  • Casual Listener
  • 374 Views
  • 2 replies
  • 0 likes
  • Account
  • 374 Views
  • 2 replies
  • 0 likes

Cancel subscription via Telia but still having Spotify?

How do I end a subscription via Telia but continues with spotify

  • Newbie
  • How do I end a subscription via Telia but continues with spotify
  • Peter__
  • Community Legend
  • 618 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 618 Views
  • 1 replies
  • 0 likes

Deactivated Facebook

I've 'deactivated' Facebook as I am sick to death of it but Spotify is an addiction I am fully intending to continue with, I would of deleted it if it wasn't an unintentional backup for my photos over the years. It seems I signed up with my Facebook ...

  • Casual Listener
  • I've 'deactivated' Facebook as I am sick to death of it but Spotify is an addiction I am fully intending to continue with, I would of deleted it if it wasn't an unintentional backup for my photos ove...
  • Peter__
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 234 Views
  • 1 replies
  • 0 likes

Spotify has been paused because your account is used somewhere else.

I have a Premium account, which allows the use of mobile devices, but yet, while I am working in my office and my wife is at the gym... one of us gets cut off. Usually me. Which is completely lame... that is not a Premium Experience. I would view it ...

  • Regular
  • I have a Premium account, which allows the use of mobile devices, but yet, while I am working in my office and my wife is at the gym... one of us gets cut off. Usually me. Which is completely lame......
  • Peter__
  • Community Legend
  • 952 Views
  • 10 replies
  • 0 likes
  • 952 Views
  • 10 replies
  • 0 likes

Accidentally cleared my starred playlist :L Help!

Hi, i've noticed that some people have had success restoring playlists, but I accidentally unstarred my entire starred playlist (1200 songs). I've looked at the restore playlists app but as I never actually deleted it the playlist doesn't show up, is...

  • Casual Listener
  • Hi, i've noticed that some people have had success restoring playlists, but I accidentally unstarred my entire starred playlist (1200 songs). I've looked at the restore playlists app but as I never...
  • Peter__
  • Community Legend
  • 554 Views
  • 7 replies
  • 0 likes
  • 554 Views
  • 7 replies
  • 0 likes

Can't buy E-card

So A few months ago I bought an e-card to the value for a month for myself because I didn't want to subscribe quite yet and I didn't have any problems. However I went to go buy another one a few ago from this page and it won't let me buy one at all. ...

  • Visitor
  • So A few months ago I bought an e-card to the value for a month for myself because I didn't want to subscribe quite yet and I didn't have any problems. However I went to go buy another one a few ago ...
  • Peter__
  • Community Legend
  • 635 Views
  • 5 replies
  • 0 likes
  • 635 Views
  • 5 replies
  • 0 likes

Solved!! problem with premium activation

Hi, I have bought a premium subscription trough my phone company movistar, one of your partners or associates, and though at first it showed the premium status ok, after associating my facebook the status changed to free. I have checked with movistar...

  • Regular
  • Hi, I have bought a premium subscription trough my phone company movistar, one of your partners or associates, and though at first it showed the premium status ok, after associating my facebook the s...
  • Peter__
  • Community Legend
  • 1191 Views
  • 13 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1191 Views
  • 13 replies
  • 0 likes

Help PLZ

Well i need help , i was listening right now music on spotify Premium like normal and then the program Crashed and when i open it back there was no Premium and i lost all my Starred music , i got charged like 2 or 3 days ago for the premium and now i...

  • Newbie
  • Well i need help , i was listening right now music on spotify Premium like normal and then the program Crashed and when i open it back there was no Premium and i lost all my Starred music , i got cha...
  • Peter__
  • Community Legend
  • 172 Views
  • 2 replies
  • 0 likes
  • 172 Views
  • 2 replies
  • 0 likes

60 thanksgiving 60 day premium offer

I signed up for this offer and am not able to stream from my iPad. Why.

  • Newbie
  • I signed up for this offer and am not able to stream from my iPad. Why.
  • Peter__
  • Community Legend
  • 281 Views
  • 3 replies
  • 0 likes
  • 281 Views
  • 3 replies
  • 0 likes

Solved!! Accidently deleted playlist

Hey, I accidently deleted my playlist, is it possible to recover it? It was called "Kemar MixTape" (I think). Cheers

  • Casual Listener
  • Hey,   I accidently deleted my playlist, is it possible to recover it? It was called "Kemar MixTape" (I think).   Cheers
  • Peter__
  • Community Legend
  • 787 Views
  • 3 replies
  • 0 likes
  • Other
  • 787 Views
  • 3 replies
  • 0 likes