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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 293 Views
  • 0 replies
  • 6 likes
  • Security
  • 293 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 436086 Views
  • 971 replies
  • 108 likes
  • Account
  • 436086 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1193823 Views
  • 119 replies
  • 116 likes
  • Account
  • 1193823 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106334 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106334 Views
  • 70 replies
  • 11 likes

Solved!! Choosed wrong option

Hi, finally downloaded app to android but choosed the wrong option getting the info that I have a 48 h trial (?) I do have an account-what will happend to this after 48 h? I did use my normal log in. will it be shut down, or can I do something? thank...

  • Casual Listener
  • Hi, finally downloaded app to android but choosed the wrong option getting the info that I have a 48 h trial (?)   I do have an account-what will happend to this after 48 h? I did use my n...
  • Peter__
  • Community Legend
  • 721 Views
  • 15 replies
  • 0 likes
  • 721 Views
  • 15 replies
  • 0 likes

*URGENTLY NEED HELP* Subscription status, changing back to Spotify Premium from Spotify Unlimited*

Hey I've just changed to Spotify Unlimited (after seeing that it's a lot cheaper) from being on Spotify Premium. I want to change it back to Spotify Premium as I didn't realise that I won't be able to listen to my music on my mobile but I can't seem ...

  • Casual Listener
  • Hey 🙂   I've just changed to Spotify Unlimited (after seeing that it's a lot cheaper) from being on Spotify Premium. I want to change it back to Spotify Premium as I didn't realise that I w...
  • HannahGilchrist
  • Casual Listener
  • 398 Views
  • 5 replies
  • 0 likes
  • 398 Views
  • 5 replies
  • 0 likes

Spotify took money but didnt upgrade

Hi, upgraded my spotify to premium recently, THE SPOTIFY IM LOGGED IN TO. But it doesnt work, saying I dont have any hours left. "Learn more how to listen more than 10 hour per month", but I have already upgraded! WHY DOESNT IT WORK?! I payed for it!...

  • Newbie
  • Hi, upgraded my spotify to premium recently, THE SPOTIFY IM LOGGED IN TO. But it doesnt work, saying I dont have any hours left. "Learn more how to listen more than 10 hour per month", but I have alr...
  • Peter__
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Problem with changing credit card details

I started an account with spotify when premium was only $7 per month. My credit card has expired and therefore my spotify premium account was disabled. I now have a new credit card but upon removing the old details to replace with the new it states t...

  • Casual Listener
  • I started an account with spotify when premium was only $7 per month. My credit card has expired and therefore my spotify premium account was disabled. I now have a new credit card but upon removing ...
  • Peter__
  • Community Legend
  • 210 Views
  • 3 replies
  • 0 likes
  • 210 Views
  • 3 replies
  • 0 likes

All my playlists are gone

And I don't know why. I haven't deleted them.. 1. Can something go wrong with the account so all playlists dissaperar? 2. Maybe someone loged into my spotify and deleted them? anyway, help please. /Henrik

  • Regular
  • And I don't know why. I haven't deleted them..   1. Can something go wrong with the account so all playlists dissaperar? 2. Maybe someone loged into my spotify and deleted them?   ...
  • Peter__
  • Community Legend
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes

Bug on premium subscription form

https://www.dropbox.com/s/o0d8jrzfocq2k02/Screenshot%202013-11-21%2021.36.52.pngAs you can see in this image, images from payment methods are bugged.I tested this in Chrome, Firefox and Safari, and it is bugged in all of them.

  • Casual Listener
  • https://www.dropbox.com/s/o0d8jrzfocq2k02/Screenshot%202013-11-21%2021.36.52.png As you can see in this image, images from payment methods are bugged. I tested this in Chrome, Firefox and Safar...
  • Peter__
  • Community Legend
  • 213 Views
  • 2 replies
  • 0 likes
  • Premium
  • 213 Views
  • 2 replies
  • 0 likes

Charging me for no service will be contacting consumer direct no answer from contact form

Hi we cancelled our premium account 5/6 months ago and our account says we are using spotifycontact free however upon looking at my bank statements you are still taking out £9.99 from my account each month. I am extremely unsatisfied by this and feel...

  • Casual Listener
  • Hi we cancelled our premium account 5/6 months ago and our account says we are using spotifycontact free however upon looking at my bank statements you are still taking out £9.99 from my account each...
  • Peter__
  • Community Legend
  • 412 Views
  • 7 replies
  • 0 likes
  • Other
    Subscription
  • 412 Views
  • 7 replies
  • 0 likes

Solved!! My playlist went back in time right before my eyes and lost all my changes!

Spotify Not on Spotify - at 5:30pm CST the playlist went back in time to Wed Oct. 16. It Spotify has been really glitchy for me lately. Something crazy just happened. At 5:30pm CST on Nov. 12 this playlist I was deleting a track from had an electrica...

  • Regular
  • Spotify Not on Spotify - at 5:30pm CST the playlist went back in time to Wed Oct. 16. It    Spotify has been really glitchy for me lately.  Something crazy just happened....
  • Peter__
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • Premium
  • 251 Views
  • 1 replies
  • 0 likes

Why does Discover recommend songs and albums that are not available on Spotify?

I have multiple instances of songs and albums that are recommended but when I opt to play them, I get a message that the track is not available. What is the point of recommending something that isn't available to play?

  • Newbie
  • I have multiple instances of songs and albums that are recommended but when I opt to play them, I get a message that the track is not available. What is the point of recommending something that isn't...
  • Peter__
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • Premium
  • 158 Views
  • 1 replies
  • 0 likes

Subscription problems

Spotify asks me to change my country for paying with my credit card. I live in Finland and also my credit card is registered in Finland so I just don't get what is the problem. I have used the same credit card many months and earlier it works without...

  • Regular
  • Spotify asks me to change my country for paying with my credit card. I live in Finland and also my credit card is registered in Finland so I just don't get what is the problem. I have used the same c...
  • liisamatilda
  • Regular
  • 235 Views
  • 7 replies
  • 0 likes
  • 235 Views
  • 7 replies
  • 0 likes

Solved!! Premium not recognised on Android app, trial started two weeks ago!

I started a premium 60 day trial 2 weeks ago, I've just tried to use Spotify on my Galaxy S3 and it does not recognise that my account is premium, I still get ads to upgrade. Yes I've signed in and out, yes i've uninstalled and redownloaded the app. ...

  • Music Fan
  • I started a premium 60 day trial 2 weeks ago, I've just tried to use Spotify on my Galaxy S3 and it does not recognise that my account is premium, I still get ads to upgrade.   Yes I've sign...
  • pauldwade
  • Music Fan
  • 313 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 313 Views
  • 2 replies
  • 0 likes

Wrong spotify acc attached to my FB

Ive tryed to ask the spotify support for help, but without any response for 3 days... Somehow, my old sptify account got removed from my facebook. I didnt know about that, so when i logged in, i got into a free acc and all my playlists and followers ...

  • Visitor
  • Ive tryed to ask the spotify support for help, but without any response for 3 days... Somehow, my old sptify account got removed from my facebook. I didnt know about that, so when i logged in, i got ...
  • Greg
  • Roadie
  • 298 Views
  • 7 replies
  • 0 likes
  • 298 Views
  • 7 replies
  • 0 likes

Two accounts

I want to delete this account because I have an exsisting premium account

  • Newbie
  • I want to delete this account because I have an exsisting premium account
  • Jamie
  • Spotify Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

HELP LOST MY E-MAIL PASSWORD AND LOGIN

Hi I need help I created new spotify account with free premium month. I was using it only at my android so I shouldn't write my login and password. I was trying to stop subscription but I can't remember my login and password and e-mail. I only know m...

  • Newbie
  • Hi I need help   I created new spotify account with free premium month. I was using it only at my android so I shouldn't write my login and password. I was trying to stop subscription but I ...
  • Peter__
  • Community Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • Account
  • 315 Views
  • 1 replies
  • 0 likes

WAIT how long could i keep them?

ya im using the 48 hour trial i was wondering once the is over will i lose ALL MY MUSIC UNLESS I pay? (which i can't afford) all i need is a yes or no answer cuz i worked trying 2 find the music i wanted and i don't want 2 pay cuz i can't

  • Newbie
  • ya im using the 48 hour trial i was wondering once the is over will i lose ALL MY MUSIC UNLESS I pay? (which i can't afford) all i need is a yes or no answer cuz i worked trying 2 find the music i wa...
  • Peter__
  • Community Legend
  • 41006 Views
  • 11 replies
  • 0 likes
  • 41006 Views
  • 11 replies
  • 0 likes

Password reset

I get the email with the link, but when i enter and confirm a new password i get the message 'password could not be sent'. How do I get round this, please? Geo

  • Casual Listener
  • I get the email with the link, but when i enter and confirm a new password i get the message 'password could not be sent'.  How do I get round this, please?   Geo
  • geo-2560
  • Casual Listener
  • 465 Views
  • 4 replies
  • 0 likes
  • Account
  • 465 Views
  • 4 replies
  • 0 likes

Problem with band name

Our band name is Redlights and our EP is uploaded to Spotify blinded by streetlights however spotify has listed us as Red Lights this is a problem as our ep is showing as another red lights as the artist ... also some of our fans are stating they can...

  • Newbie
  • Our band name is Redlights and our EP is uploaded to Spotify blinded by streetlights however spotify has listed us as Red Lights  this is a problem as our ep is showing as another red lights a...
  • Josh
  • Community Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • Other
  • 130 Views
  • 1 replies
  • 0 likes

Problem resetting PW

hi i try to reset pw, get the message "an email has been sent" etc still not gettin any emails

  • Casual Listener
  • hi   i try to reset pw, get the message "an email has been sent" etc     still not gettin any emails
  • Josh
  • Community Legend
  • 321 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 321 Views
  • 3 replies
  • 0 likes

Can't Upgrade to Student Deal

Hi, Trying to upgrade my free account to the NUS deal, logged in and entered my info, for some reason it then wanted my Facebook password (my account shouldn't be linked, I've had it forever - before FB was mandatory) and then dumps me to a 'Offer is...

  • Newbie
  • Hi,   Trying to upgrade my free account to the NUS deal, logged in and entered my info, for some reason it then wanted my Facebook password (my account shouldn't be linked, I've had it forev...
  • Taylor
  • Community Legend
  • 158 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 158 Views
  • 1 replies
  • 1 likes

Spotify Accounts

Hi, could you please log out all of the spotify accounts of mine please. It's very stop and start my music sessions at the moment. Thanks

  • Casual Listener
  • Hi, could you please log out all of the spotify accounts of mine please. It's very stop and start my music sessions at the moment. Thanks
  • Peter__
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes