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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88394 Views

9 replies

2 likes

Account
Login
  • 88394 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

745789 Views

13 replies

4 likes

Account
  • 745789 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

756980 Views

18 replies

29 likes

  • 756980 Views
  • 18 replies
  • 29 likes

Export Playlists from one spotify account to another

Hi all! Sorry if this has been answered but didn't find anything with search. Me and my Girlfriend started a spotify account together a few years ago. I made my playlists and she made hers on that account. Now we have broken up. And I was wondering h...

Newbie

Hi all! Sorry if this has been answered but didn't find anything with search.   Me and my Girlfriend started a spotify account together a few years ago. I made my playlists and she made ...

Joost2

Roadie

685 Views

1 replies

0 likes

  • 685 Views
  • 1 replies
  • 0 likes

Premium account disappeared

Hi,I received an email with information "spotify payment failure".It turns out that this is not true, since the payment was charged to my account on 7th September and is already scheduled for October 7th payment for that month. What happened? How can...

Newbie

Hi, I received an email with  information "spotify payment failure". It turns out that this is not true, since the payment was charged to my account on 7th September and is already sche...

Thedev

Community Legend

417 Views

5 replies

0 likes

Account
  • 417 Views
  • 5 replies
  • 0 likes

Upgraded to premium, but not getting it

Hi. I upgraded to premium early this morning, but i still hav'nt got it. I've tried to log out and in, still nothing. I also tried to reinstall my spotify, but still nothing premium. I've got an amail about my payment was successfully, so why don't i...

Newbie

Hi.   I upgraded to premium early this morning, but i still hav'nt got it. I've tried to log out and in, still nothing. I also tried to reinstall my spotify, but still nothing premium. ...

Peter__

Community Legend

427 Views

3 replies

0 likes

Account
  • 427 Views
  • 3 replies
  • 0 likes

Horrible Customer Service

SPOTIFY NEEDS EITHER A LIVE CHAT OR PHONE SUPPORT!!!! This is rediculous this is the second time im dealing with them my subsription was closed early its back to free service when I have a paypal receipt showing I paid for a years worth of service. I...

Newbie

SPOTIFY NEEDS EITHER A LIVE CHAT OR PHONE SUPPORT!!!!   This is rediculous this is the second time im dealing with them my subsription was closed early its back to free service when I have a...

Peter__

Community Legend

303 Views

1 replies

1 likes

  • 303 Views
  • 1 replies
  • 1 likes

Solved!! offline content when abroad in far-off places

Hi - I'm about to head off to Nepal, Myanmar, Thailand, etc... I know some countries don't have Spotify yet, but if I load up my iPhone5 with content and make it available offline, I'm assuming it will be fine - or won't it be? Please advise as I don...

Newbie

Hi - I'm about to head off to Nepal, Myanmar, Thailand, etc... I know some countries don't have Spotify yet, but if I load up my iPhone5 with content and make it available offline, I'm assuming it wi...

Thedev

Community Legend

518 Views

1 replies

0 likes

  • 518 Views
  • 1 replies
  • 0 likes

Paid for premium but not getting it

This is robbery !!!!

Casual Listener

This is robbery !!!!

user-removed

Not applicable

279 Views

3 replies

0 likes

  • 279 Views
  • 3 replies
  • 0 likes

Suddenly got a new blanco account

I'm using spotify for about a year, but then Spotify created a 'new' account for me, without asking for it. My new account is just blanco, without playlists, favourites and followers. I can't login to my old account, which still has al the lists and ...

Casual Listener

I'm using spotify for about a year, but then Spotify created a 'new' account for me, without asking for it. My new account is just blanco, without playlists, favourites and followers. I can't login t...

meiri

Casual Listener

399 Views

4 replies

0 likes

  • 399 Views
  • 4 replies
  • 0 likes

Solved!! Playlists disappeared

Hey everyone, When I opened my spotify 2 days ago. All of my playlists and people I followed were gone, it was if I opened Spotify for the very first time again. I have been adding music to specific playlists for over a year now. is there any way tha...

Regular

Hey everyone,   When I opened my spotify 2 days ago. All of my playlists and people I followed were gone, it was if I opened Spotify for the very first time again. I have been adding music t...

Peter__

Community Legend

1376 Views

17 replies

0 likes

Account
  • 1376 Views
  • 17 replies
  • 0 likes

I can't remember my password.

Please help. I can't remember my password. If I follow your help links it tells me to type in a new password twice then then asks for current password which I can not remember. How do I get around this? Any way to email me my old password? Thanks

Newbie

Please help. I can't remember my password. If I follow your help links it tells me to type in a new password twice then then asks for current password which I can not remember. How do I get around th...

Thedev

Community Legend

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Solved!! how to charge my bank account now?

hey everyone, i just got my account downgraded to free because the payment for october failed a few days ago. The next charge set to be booked off of my bank account is october 22. Is there any way to charge my account now and restore premium immedia...

Casual Listener

hey everyone, i just got my account downgraded to free because the payment for october failed a few days ago. The next charge set to be booked off of my bank account is october 22. Is there any w...

Peter__

Community Legend

670 Views

3 replies

0 likes

Account
Premium
Subscription
  • 670 Views
  • 3 replies
  • 0 likes

Upgraded to premium and still seeing ads

Hi, I just started the premum trial. I've verified my account is premium in the options (and the increased sound quality is checked and didn't ask me to upgrade). My problem is that when I click on Discover, I still see adds for banks and stuff. The ...

Casual Listener

Hi,   I just started the premum trial. I've verified my account is premium in the options (and the increased sound quality is checked and didn't ask me to upgrade).   My problem is ...

w1res

Casual Listener

886 Views

4 replies

0 likes

Premium
  • 886 Views
  • 4 replies
  • 0 likes

Solved!! My Spotily appears in THAI-language!

Whaen I open Spotify, all menus etc are in THAI, wich is impossible to read. I found my account infi and its is all correct. How to change the user interface, I´m MAC BOOK user.

Visitor

Whaen I open Spotify, all menus etc are in THAI, wich is impossible to read. I found my account infi and its is all correct. How to change the user interface, I´m MAC BOOK user.

alano_

Casual Listener

1370 Views

2 replies

0 likes

Account
  • 1370 Views
  • 2 replies
  • 0 likes

Unidays discount

Hi! so after having the NUS discount for the last year which has now subsequently run out (or i assume thats what happend as it keeps coming up with the 'feature unavailable message') so i decided to sign up for UNiDAYS so as to take advantage of the...

Newbie

Hi! so after having the NUS discount for the last year which has now subsequently run out (or i assume thats what happend as it keeps coming up with the 'feature unavailable message') so i decided to...

Peter__

Community Legend

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Solved!! Payment method not mentioned (Germany)

Hey, first sry for my bad english. Id like to get Spotify Premium. From a Gasstation i got a snippet which says "Spotify 10€" and then a code. But this thingy isnt in the payment methods. Only Paypal, Visa and so on. So how do i pay with this?! Need ...

Casual Listener

Hey, first sry for my bad english. Id like to get Spotify Premium.  From a Gasstation i got a snippet which says "Spotify 10€" and then a code. But this thingy isnt in the payment methods. Onl...

user-removed

Not applicable

379 Views

1 replies

0 likes

Account
Premium
Subscription
  • 379 Views
  • 1 replies
  • 0 likes

Payment failure

For a few months I have been uable to pay my spotify premium (bank account empty), and today i tried to pay, and my card and account has money, but still it doesnt work.. It just says error.. And i've tried four times.. Can someone pleas help me??

Regular

For a few months I have been uable to pay my spotify premium (bank account empty), and today i tried to pay, and my card and account has money, but still it doesnt work.. It just says error.. And i'v...

Peter__

Community Legend

544 Views

9 replies

0 likes

Premium
  • 544 Views
  • 9 replies
  • 0 likes

DELETE MY ACCOUNT AND MY MAIL ADRESS

delete my account and my mail adress my mail is <> [Edit: Snip-Email(Privacy)-Peter]

Newbie

delete my account and my mail adress my mail is <<SNIP>>   [Edit: Snip-Email(Privacy)-Peter]

Robbie

Spotify Legend

551 Views

7 replies

0 likes

  • 551 Views
  • 7 replies
  • 0 likes

Card expired abroad, unable to add a new one.

Hello,I am currently away travelling Asia and Australasia for 6 months (currently Cambodia, Vietnam on the 10th). I changed cards before I came out but didn't update my payment details on here. The payment for my premium subscription was due to come ...

Casual Listener

Hello, I am currently away travelling Asia and Australasia for 6 months (currently Cambodia, Vietnam on the 10th). I changed cards before I came out but didn't update my payment details on here. T...

ajwoolley

Casual Listener

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Solved!! accidentally revoked spotify access to my tumblr account

Hi, does anyone know how I can give Spotify access to my tumblr account again after revoking it by accident? And is there a way to link spotify to my secondary blog instead of the primary one? Thank you!

Casual Listener

Hi,   does anyone know how I can give Spotify access to my tumblr account again after revoking it by accident? And is there a way to link spotify to my secondary blog instead of the primary ...

frosch0607

Casual Listener

1216 Views

2 replies

0 likes

  • 1216 Views
  • 2 replies
  • 0 likes

Payment Extension,

Hey there is no customer service for you guys. It's strange in this day and age you don't have any customer service at all.Anyway, could you guys delay a payment for a week.. You guys just aren't in sync with my pay cycle. The scary thing is, you guy...

Casual Listener

Hey there is no customer service for you guys. It's strange in this day and age you don't have any customer service at all. Anyway, could you guys delay a payment for a week.. You guys just aren't...

Thedev

Community Legend

1654 Views

1 replies

0 likes

  • 1654 Views
  • 1 replies
  • 0 likes