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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ssydmarie
  • Visitor
  • 9239 Views
  • 2 replies
  • 9 likes
  • Security
  • 9239 Views
  • 2 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 483556 Views
  • 979 replies
  • 111 likes
  • Account
  • 483556 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211338 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211338 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121114 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121114 Views
  • 72 replies
  • 12 likes

unlimited account is gone

hi there, unfortunately my unlimited account (facebook-account) is not available anymore.. and all my playlists are gone. fortunately I could find my old ID: 1135216819. At the moment my spotify tells me that my ID is 11124986415 now and I could get ...

  • Newbie
  • hi there,   unfortunately my unlimited account (facebook-account) is not available anymore.. and all my playlists are gone. fortunately I could find my old ID: 1135216819. At the moment my...
  • Adam
  • Roadie
  • 204 Views
  • 2 replies
  • 0 likes
  • 204 Views
  • 2 replies
  • 0 likes

My premium account is disabled or deleted

Dear all, dear support, what might have happened that my premium subscription (valid until next year November) is not available anymore. From Sunday to Monday this week I cannot login anymore using my account "erlejockel" (not linked to Facebook as I...

  • Casual Listener
  • Dear all, dear support,  what might have happened that my premium subscription (valid until next year November) is not available anymore. From Sunday to Monday this week I cannot login any...
  • Adam
  • Roadie
  • 178 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 178 Views
  • 2 replies
  • 0 likes

Not receiving reset password email

Hello, I have been using Spotify for maybe 3 years and I'm premium for the last year, never had any problem since today, suddenly I decided to change my password because it was very short, I couldn't ¿why? Because I don't know how, there is a French ...

  • Casual Listener
  • Hello, I have been using Spotify for maybe 3 years and I'm premium for the last year, never had any problem since today, suddenly I decided to change my password because it was very short, I couldn't...
  • Adam
  • Roadie
  • 288 Views
  • 3 replies
  • 0 likes
  • 288 Views
  • 3 replies
  • 0 likes

I have charged without a receipt

Hi! I have premium free trial, and I have been charged 6.99 euros for that. But when I look my account > view receipts, I only see 0 Euro bill. Then why spotify charged me, if there isn't even a receipt for that? The 0 Euro bill have been made on 2. ...

  • Newbie
  • Hi!   I have  premium free trial, and I have been charged 6.99 euros for that. But when I look my account  >  view receipts, I only see 0 Euro bill. Then why spotify charge...
  • Josh
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 214 Views
  • 1 replies
  • 0 likes

Wrong emailadress

Hi. I have an account, but I have registered wrong emailadress, which does not exist. I spelled it wrong. I have tried to change it to the correct one, but now it says that another account (or mine??) is already registered to my emailadress. How can ...

  • Casual Listener
  • Hi. I have an account, but I have registered wrong emailadress, which does not exist. I spelled it wrong. I have tried to change it to the correct one, but now it says that another accoun...
  • Julle-bulle
  • Casual Listener
  • 270 Views
  • 4 replies
  • 0 likes
  • 270 Views
  • 4 replies
  • 0 likes

jet cd shaka rock disappeared from spotify

anyone else notice that the jet cd shaka rock disappeared? can anyone comment on this? just noticed today.

  • Regular
  • anyone else notice that the jet cd shaka rock disappeared? can anyone comment on this? just noticed today.
  • Peter__
  • Community Legend
  • 446 Views
  • 8 replies
  • 0 likes
  • Account
  • 446 Views
  • 8 replies
  • 0 likes

Offline music quality

I am a premium subsriber and have a couple hundred songs available in offline mode. My question is about the music quality of the songs. As I have seen in my Iphone 4s there appears to be three selections (Normal, High and Extreme). Can I change the ...

  • Casual Listener
  • I am a premium subsriber and have a couple hundred songs available in offline mode. My question is about the music quality of the songs. As I have seen in my Iphone 4s there appears to be three selec...
  • Peter__
  • Community Legend
  • 2622 Views
  • 2 replies
  • 0 likes
  • Premium
  • 2622 Views
  • 2 replies
  • 0 likes

can't find any tracks with "Get Track" option anywhere !

I still have credit (£30worth) to download tracks however I can't find any tracks with "Get Track" option anywhere and it says my time will ran out in a few hours...what can i do? let £30 go to waste? its kind of unfair on Spotify's part to let us ha...

  • Casual Listener
  • I still have credit (£30worth) to download tracks however I can't find any tracks with "Get Track" option anywhere and it says my time will ran out in a few hours...what can i do? let £30 go to waste...
  • 1123332381
  • Casual Listener
  • 225 Views
  • 2 replies
  • 0 likes
  • Premium
  • 225 Views
  • 2 replies
  • 0 likes

Spotify ends songs after 30seconds - 1minute every time and skips to the next song

It's been happening on my iPhone 4 as well as my windows desktop A LOT over the past week or two and now happens on EVERY song for some reason. No settings have been changed...

  • Casual Listener
  • It's been happening on my iPhone 4 as well as my windows desktop A LOT over the past week or two and now happens on EVERY song for some reason. No settings have been changed...
  • Peter__
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Premium
  • 165 Views
  • 1 replies
  • 0 likes

Solved!! 3 accounts on 1 fb

So, I'll try to explain this as pedagogic as I possibly can. Basically my spotify apparently suffers from a multiple personality disorder. It all started when I wanted to follow some people on facebook. My account is primarily not connected to spotif...

  • Visitor
  • So, I'll try to explain this as pedagogic as I possibly can. Basically my spotify apparently suffers from a multiple personality disorder. It all started when I wanted to follow some people on f...
  • Adam
  • Roadie
  • 418 Views
  • 5 replies
  • 0 likes
  • Account
  • 418 Views
  • 5 replies
  • 0 likes

Spotify has charged me after I canceled my Premium subscription

Hi all: Spotify has charged me after I canceled my Premium subscription a few months ago. The account was showing as a Free account since then, but I still got charged a few months more as if I hadn't canceled. I's like to know how to get in touch wi...

  • Newbie
  • Hi all:   Spotify has charged me after I canceled my Premium subscription a few months ago. The account was showing as a Free account since then, but I still got charged a few months more as...
  • Josh
  • Community Legend
  • 819 Views
  • 1 replies
  • 1 likes
  • 819 Views
  • 1 replies
  • 1 likes

Account update not working

Hello, I can not update my account because the system says "email is already in use by another account." No kidding? I'm logged in trying to update it. So, can someone please tell me how to update my account? Please advise, as I would like to upgrade...

  • Newbie
  • Hello,   I can not update my account because the system says "email is already in use by another account."  No kidding?  I'm logged in trying to update it.  🙂  So, can s...
  • Peter__
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Poland - subscriptions

I'm looking for asnwer on simple question: what are the present possible subscriptions for Poland? What do I pay for? Why don't you have a simple information on your website, like for example, Deezer has? I do pay for your services since couple of mo...

  • Casual Listener
  • I'm looking for asnwer on simple question: what are the present possible subscriptions for Poland? What do I pay for?  Why don't you have a simple information on your website, like for examp...
  • el_coyotte
  • Casual Listener
  • 364 Views
  • 4 replies
  • 0 likes
  • 364 Views
  • 4 replies
  • 0 likes

Payment

Can I change my payment date?    

  • Newbie
  • Can I change my payment date?    
  • Josh
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Browse option has disappeared

The browse option on my spotify premium account has disappeared. We have been using spotify for over a month and have been able to use the browse option the whole time but now it only comes up with search, no browse. We are using spotify on an iPod.

  • Casual Listener
  • The browse option on my spotify premium account has disappeared. We have been using spotify for over a month and have been able to use the browse option the whole time but now it only comes up with s...
  • WeNceZ
  • Casual Listener
  • 4324 Views
  • 15 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 4324 Views
  • 15 replies
  • 0 likes

Spotify offline

I used Spotify from Poland. Meanwhile I moved out to Italy. After 14 days I've got message I can't use Spotify anymore and I need to buy Premium membership or I need to put new information about pleace where I live. If I want to put new infos about n...

  • Casual Listener
  • I used Spotify from Poland. Meanwhile I moved out to Italy. After 14 days I've got message I can't use Spotify anymore and I need to buy Premium membership or I need to put new information about plea...
  • jinx89
  • Casual Listener
  • 298 Views
  • 2 replies
  • 0 likes
  • 298 Views
  • 2 replies
  • 0 likes

Deleted Playlist by accident ??

Hi i deleted my playlist called A Life In Tunes by accident, is there anyway of this being recovered and sent to my inbox. Many Thanks Dan (RPG86)

  • Newbie
  • Hi i deleted my playlist called A Life In Tunes by accident, is there anyway of this being recovered and sent to my inbox.   Many Thanks   Dan (RPG86)
  • Peter__
  • Community Legend
  • 1740 Views
  • 3 replies
  • 0 likes
  • 1740 Views
  • 3 replies
  • 0 likes

deactivated facebook account - can i recover my playlists?

i recently deactivated my facebook account and created a new spotify account. is there any way to export my playlists to my new account? i spent a lot of time creating my lists and it would be a shame if i can't recover them.

  • Newbie
  • i recently deactivated my facebook account and created a new spotify account. is there any way to export my playlists to my new account?    i spent a lot of time creating my lists and i...
  • Peter__
  • Community Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • Account
  • 356 Views
  • 1 replies
  • 0 likes

Spotify unlimeted account ended (march 2013) but still collecting from my VISA

1) In march I ended my Spotify unlimited acoout, last Payment according to payment page in my account collected from my VISA on march 22, 2013 2) nevertheless still collecting monthly EUR 9,99 from my VISA 1) How do I stop this 2) How do I get my mon...

  • Newbie
  • 1) In march I ended my Spotify unlimited acoout, last Payment according to payment page in my account collected from my VISA  on march 22, 2013 2) nevertheless still collecting monthly EUR 9,9...
  • Peter__
  • Community Legend
  • 270 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 270 Views
  • 3 replies
  • 0 likes