Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I want to buy premium but I will need to use my english visa card but my profile is swedish and I cant change the country? Can someone help me!
I got a giftcard for €10, and when I wanted the subscription and had to choose the sort I wanted, It didn't let me choose between different subscriptions. So now I'm stuck with unlimited, but I wanted premium. The site says I can change it, but then ...
My top tracks/artists have been the same for weeks...what's the problem??
Hi there! I am trying to create a new account for our business (working at a hotel). So I click on "register". I am using a user name, which is accepted (bigBOX HOTEL). Using a mail address which is accepted. But, by clicking on "register" it says: "...
It loads up then tells me that spotify can't work offline and shuts down immediately after that.
help - new user trying to get device password email sent with no success
I had a laptop and mobile stolen and now I have replacements but can't download as I exceed the maximum number of devices allowed to play offline. Any suggestions on how I can fix this? mitch
I have had my spotify account for over a year and setup automatic payment- this past month Spotify charged my account twice. I would like to get a refund of one of those charges. How can I do this?
If I get premium on spotify and the unsubscribe do i still get the rest of the month premium?
Just received an e-mail that the last payment through Pay-Pal wasn't successful. This is pretty odd because my creditcard is not expired, has not reach the monthly limit and has been used for other paypal transactions that same day.Do Spotify try to ...
Hi I can't change my country from Sweden to Chile on my spotify account I see that many users have the same problem... Can some one tell me how to change because I haven't managed to do so? Without to have a payment plan because I don't have a credit...
I signed up as a Premium User three months ago and have had no issues until last week. For some reason when I tried to open the service on my phone (Samsung GS4) it asked me to login. This had never happened previously. I tried to login but could not...
Hello Spotify, I have been using Spotify Premium for a few months now. In the beginning, back then I was unable to subscribe for a premium account due to the fact that my PayPal account is not connected to a credit card, simply because I do not own o...
I had to borrow my friends account to write this as I can't even register and create my own account. I tried registering, entered the username I wanted, venusaversa, and the other info needed, but when I clicked register it says "Ops! Something went ...
Hello,I'm from Brazil and I buy Premium subscription services through third parties. However, the last renovation was a problem with my credit card and was chargeback. Because of this, my account was disabled.I wonder how do I get it back, because I ...
i lost my subscription status and all my playlists I unlinked spotify from facebook not knowing it would cause a problem? can this be resolved?
Ive been trying to buy a 1 year ecard for a friend for over 3 hours, tried everything, what is up with you spotify ? you dont like money ??? what a massive **bleep** up !
I've activated free trial of a Premium account. In spite I received the payment receipt (0,00€) by mail I can't enjoy Premium services. I've entered in my account and I can see that it is FREE ACCOUNT still. What's the problem? How many time I have t...
I need all my accounts logged out. Thank you!
I already have a Spotify Premium Account but the number of devices I can have with offline became frustrating so I have just purchased another subscription, that I will just use for myself so that kids can't kick me out with their offline playlists. ...