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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • bebstyle
  • Casual Listener
  • 264205 Views
  • 517 replies
  • 34 likes
  • Account
    Free
  • 264205 Views
  • 517 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13047 Views
  • 6 replies
  • 11 likes
  • Security
  • 13047 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529501 Views
  • 989 replies
  • 113 likes
  • Account
  • 529501 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128130 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128130 Views
  • 74 replies
  • 12 likes

cant change country

I want to buy premium but I will need to use my english visa card but my profile is swedish and I cant change the country? Can someone help me!

  • Newbie
  • I want to buy premium but I will need to use my english visa card but my profile is swedish and I cant change the country? Can someone help me!
  • Peter__
  • Community Legend
  • 348 Views
  • 2 replies
  • 0 likes
  • 348 Views
  • 2 replies
  • 0 likes

unlimited to premium

I got a giftcard for €10, and when I wanted the subscription and had to choose the sort I wanted, It didn't let me choose between different subscriptions. So now I'm stuck with unlimited, but I wanted premium. The site says I can change it, but then ...

  • Newbie
  • I got a giftcard for €10, and when I wanted the subscription and had to choose the sort I wanted, It didn't let me choose between different subscriptions. So now I'm stuck with unlimited, but I wante...
  • Peter__
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

My top tracks/artists aren't updating

My top tracks/artists have been the same for weeks...what's the problem??

  • Regular
  • My top tracks/artists have been the same for weeks...what's the problem??
  • Peter__
  • Community Legend
  • 633 Views
  • 5 replies
  • 0 likes
  • 633 Views
  • 5 replies
  • 0 likes

Solved!! Problem during registering

Hi there! I am trying to create a new account for our business (working at a hotel). So I click on "register". I am using a user name, which is accepted (bigBOX HOTEL). Using a mail address which is accepted. But, by clicking on "register" it says: "...

  • Casual Listener
  • Hi there! I am trying to create a new account for our business (working at a hotel). So I click on "register". I am using a user name, which is accepted (bigBOX HOTEL). Using a mail address which i...
  • spoty_1970
  • Spotify Legend
  • 418 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 418 Views
  • 3 replies
  • 0 likes

Solved!! Spotify not working on iPhone 5

It loads up then tells me that spotify can't work offline and shuts down immediately after that.

  • Casual Listener
  • It loads up then tells me that spotify can't work offline and shuts down immediately after that.
  • Peter__
  • Community Legend
  • 501 Views
  • 6 replies
  • 0 likes
  • Login
    Other
  • 501 Views
  • 6 replies
  • 0 likes

Solved!! How do I remove devices I no longer own?

I had a laptop and mobile stolen and now I have replacements but can't download as I exceed the maximum number of devices allowed to play offline. Any suggestions on how I can fix this? mitch

  • Casual Listener
  • I had a laptop and mobile stolen and now I have replacements but can't download as I exceed the maximum number of devices allowed to play offline.  Any suggestions on how I can fix this?  m...
  • mitchscfc
  • Casual Listener
  • 1602 Views
  • 2 replies
  • 0 likes
  • 1602 Views
  • 2 replies
  • 0 likes

Account Charged Twice

I have had my spotify account for over a year and setup automatic payment- this past month Spotify charged my account twice. I would like to get a refund of one of those charges. How can I do this?

  • Newbie
  • I have had my spotify account for over a year and setup automatic payment- this past month Spotify charged my account twice. I would like to get a refund of one of those charges. How can I do this?
  • user-removed
  • Not applicable
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Premium problems

If I get premium on spotify and the unsubscribe do i still get the rest of the month premium?

  • Newbie
  • If I get premium on spotify and the unsubscribe do i still get the rest of the month premium? 
  • user-removed
  • Not applicable
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Received a Payment not succeeded email?

Just received an e-mail that the last payment through Pay-Pal wasn't successful. This is pretty odd because my creditcard is not expired, has not reach the monthly limit and has been used for other paypal transactions that same day.Do Spotify try to ...

  • Casual Listener
  • Just received an e-mail that the last payment through Pay-Pal wasn't successful. This is pretty odd because my creditcard is not expired, has not reach the monthly limit and has been used for other p...
  • user-removed
  • Not applicable
  • 453 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 453 Views
  • 4 replies
  • 0 likes

Moved from Sweden to Chile

Hi I can't change my country from Sweden to Chile on my spotify account I see that many users have the same problem... Can some one tell me how to change because I haven't managed to do so? Without to have a payment plan because I don't have a credit...

  • Regular
  • Hi I can't change my country from Sweden to Chile on my spotify account I see that many users have the same problem... Can some one tell me how to change because I haven't managed to do so? Without t...
  • donjuan88
  • Regular
  • 762 Views
  • 5 replies
  • 0 likes
  • Account
    Free
  • 762 Views
  • 5 replies
  • 0 likes

Lost Premium Account

I signed up as a Premium User three months ago and have had no issues until last week. For some reason when I tried to open the service on my phone (Samsung GS4) it asked me to login. This had never happened previously. I tried to login but could not...

  • Newbie
  • I signed up as a Premium User three months ago and have had no issues until last week. For some reason when I tried to open the service on my phone (Samsung GS4) it asked me to login. This had never ...
  • Adam
  • Roadie
  • 329 Views
  • 2 replies
  • 0 likes
  • Account
  • 329 Views
  • 2 replies
  • 0 likes

Spotify E-Card Without Credit Card

Hello Spotify, I have been using Spotify Premium for a few months now. In the beginning, back then I was unable to subscribe for a premium account due to the fact that my PayPal account is not connected to a credit card, simply because I do not own o...

  • Newbie
  • Hello Spotify,   I have been using Spotify Premium for a few months now. In the beginning, back then I was unable to subscribe for a premium account due to the fact that my PayPal account is...
  • Peter__
  • Community Legend
  • 4063 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 4063 Views
  • 3 replies
  • 0 likes

Problems when register

I had to borrow my friends account to write this as I can't even register and create my own account. I tried registering, entered the username I wanted, venusaversa, and the other info needed, but when I clicked register it says "Ops! Something went ...

  • Newbie
  • I had to borrow my friends account to write this as I can't even register and create my own account.   I tried registering, entered the username I wanted, venusaversa, and the other info neede...
  • spoty_1970
  • Spotify Legend
  • 680 Views
  • 5 replies
  • 0 likes
  • 680 Views
  • 5 replies
  • 0 likes

Chargeback

Hello,I'm from Brazil and I buy Premium subscription services through third parties. However, the last renovation was a problem with my credit card and was chargeback. Because of this, my account was disabled.I wonder how do I get it back, because I ...

  • Newbie
  • Hello, I'm from Brazil and I buy Premium subscription services through third parties. However, the last renovation was a problem with my credit card and was chargeback. Because of this, my account...
  • spoty_1970
  • Spotify Legend
  • 1158 Views
  • 10 replies
  • 0 likes
  • 1158 Views
  • 10 replies
  • 0 likes

spotify unlinked from facebook lost subscription and playlists help!

i lost my subscription status and all my playlists I unlinked spotify from facebook not knowing it would cause a problem? can this be resolved?

  • Regular
  • i lost my subscription status and all my playlists   I unlinked spotify from facebook not knowing it would cause a problem?   can this be resolved?
  • Adam
  • Roadie
  • 771 Views
  • 20 replies
  • 0 likes
  • Account
  • 771 Views
  • 20 replies
  • 0 likes

ecard

Ive been trying to buy a 1 year ecard for a friend for over 3 hours, tried everything, what is up with you spotify ? you dont like money ??? what a massive **bleep** up !

  • Newbie
  • Ive been trying to buy a 1 year ecard for a friend for over 3 hours, tried everything, what is up with you spotify ? you dont like money ??? what a massive **bleep** up !
  • Josh
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Spotify 30 day free trial not working

I've activated free trial of a Premium account. In spite I received the payment receipt (0,00€) by mail I can't enjoy Premium services. I've entered in my account and I can see that it is FREE ACCOUNT still. What's the problem? How many time I have t...

  • Visitor
  • I've activated free trial of a Premium account. In spite I received the payment receipt (0,00€) by mail I can't enjoy Premium services. I've entered in my account and I can see that it is FREE ACCOUN...
  • Peter__
  • Community Legend
  • 2570 Views
  • 1 replies
  • 0 likes
  • 2570 Views
  • 1 replies
  • 0 likes

Accounts logout

I need all my accounts logged out. Thank you!

  • Visitor
  • I need all my accounts logged out. Thank you!
  • Peter__
  • Community Legend
  • 2097 Views
  • 2 replies
  • 0 likes
  • 2097 Views
  • 2 replies
  • 0 likes

Can't signup with already purchased gift UK based

I already have a Spotify Premium Account but the number of devices I can have with offline became frustrating so I have just purchased another subscription, that I will just use for myself so that kids can't kick me out with their offline playlists. ...

  • Casual Listener
  • I already have a Spotify Premium Account but the number of devices I can have with offline became frustrating so I have just purchased another subscription, that I will just use for myself so that ki...
  • Peter__
  • Community Legend
  • 298 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 298 Views
  • 4 replies
  • 0 likes