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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157617 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157617 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10669 Views
  • 3 replies
  • 10 likes
  • Security
  • 10669 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507886 Views
  • 985 replies
  • 112 likes
  • Account
  • 507886 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124628 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124628 Views
  • 74 replies
  • 12 likes

premium account

Hi first time here.I paid the trail 30days on monday 14/12.Still I can not use Premium.Is this normal?Jpthas64

  • Casual Listener
  • Hi first time here.I paid the trail 30days on monday 14/12.Still I can not use Premium.Is this normal? Jpthas64
  • Peter__
  • Community Legend
  • 195 Views
  • 2 replies
  • 0 likes
  • 195 Views
  • 2 replies
  • 0 likes

Solved!! Deleting an account

I've gone through the contact form and just gotten an automated emai response. How do I delete an account that's linked to Facebook?

  • Visitor
  • I've gone through the contact form and just gotten an automated emai response. How do I delete an account that's linked to Facebook?
  • Peter__
  • Community Legend
  • 686 Views
  • 2 replies
  • 0 likes
  • 686 Views
  • 2 replies
  • 0 likes

Subscription payment method change not working...

Hi, I yesterday tried to change my payment method for my subscription from Paypal to American Express. It suggested I needed to cancel my subscription first to make this change, and now won't accept my card details. I am baffled by this. I would very...

  • Casual Listener
  • Hi,   I yesterday tried to change my payment method for my subscription from Paypal to American Express.   It suggested I needed to cancel my subscription first to make this change,...
  • Legitti
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes

Not Receiving Email Notifications of Forum Discussions

Hello, A while back, I unsubscribed to email notifications for the Spotify Community Forum using the unsubscribe link in the emails. Recently, I chose to re-subscribe, and did so by turning on email notifications for discussions I'm subscribed to. Th...

  • Roadie
  • Hello,   A while back, I unsubscribed to email notifications for the Spotify Community Forum using the unsubscribe link in the emails.  Recently, I chose to re-subscribe, and did so by ...
  • Rorey
  • Spotify
  • 566 Views
  • 13 replies
  • 0 likes
  • Account
    Other
  • 566 Views
  • 13 replies
  • 0 likes

Selected Incorrect Subscription just now! It won't let me upgrade to the Premium subscription

It's trying to charge me to upgrade the subscription. I used a $10 gift card and prefer one month free of Premium. Please offer a solution because I hate the Unlimited. I want to play whatever I want, whenever I want. I hate the shuffle option. Help!...

  • Newbie
  • It's trying to charge me to upgrade the subscription.  I used a $10 gift card and prefer one month free of Premium.  Please offer a solution because I hate the Unlimited.  I want to pl...
  • user-removed
  • Not applicable
  • 209 Views
  • 2 replies
  • 0 likes
  • 209 Views
  • 2 replies
  • 0 likes

Top tracks no longer update change?

Hi Wondering if anyone can help. Last 2 weeks my top tracks listened to to has just stopped updating, any ideas? I have uninstalled Spotify on all my apps and it still doesn't work cheers xx

  • Casual Listener
  • Hi Wondering if anyone can help. Last 2 weeks my top tracks listened to to has just stopped updating, any ideas? I have uninstalled Spotify on all my apps and it still doesn't work   c...
  • bali-bear71
  • Casual Listener
  • 202 Views
  • 2 replies
  • 0 likes
  • 202 Views
  • 2 replies
  • 0 likes

Cancelled Subscription, Still Charged.

Hello, I decided to try 30 days Premium membership of Spotify. It said that if I continue using it after the due date, I will be charged. However, I decided to cancel it a week earlier and at the same day I cancelled it, I got charged. Moreover, it s...

  • Casual Listener
  • Hello,   I decided to try 30 days Premium membership of Spotify. It said that if I continue using it after the due date, I will be charged. However, I decided to cancel it a week earlier and...
  • Lithuanian
  • Casual Listener
  • 195 Views
  • 2 replies
  • 0 likes
  • 195 Views
  • 2 replies
  • 0 likes

unsubscribe!

I CANNOT UNSUBSCRIBE! THE PAGE DISAPPEARS! PLEASE HELP BEFORE IM CHARGED AGAIN!

  • Newbie
  • I CANNOT UNSUBSCRIBE! THE PAGE DISAPPEARS!  PLEASE HELP BEFORE IM CHARGED AGAIN!
  • punimitsu
  • Regular
  • 689 Views
  • 5 replies
  • 0 likes
  • 689 Views
  • 5 replies
  • 0 likes

From Unlimited to free automatically

I've disconectted spotify from facebook but now when I do log in in my desktop computer I see like a new account. I've lost all my playlist and followers!! Any help?

  • Visitor
  • I've disconectted spotify from facebook but now when I do log in in my desktop computer I see like a new account. I've lost all my playlist and followers!!   Any help?
  • Peter__
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Could I be logged out all devices?

Can you log me out, please? 

  • Casual Listener
  • Can you log me out, please? 
  • Peter__
  • Community Legend
  • 195 Views
  • 2 replies
  • 0 likes
  • Account
  • 195 Views
  • 2 replies
  • 0 likes

Deleted facebook, premium gone :(

Hello there, ok, I deleted Facebook with ignorance on my part that it is connected with my premium spotify. So, after I couldn't log in to Spotify anymore, I re-activated facebook. I can log in now, but my premium membership is gone now. I have made ...

  • Newbie
  • Hello there,   ok, I deleted Facebook with ignorance on my part that it is connected with my premium spotify. So, after I couldn't log in to Spotify anymore, I re-activated facebook. I can l...
  • theducktheory
  • Regular
  • 452 Views
  • 9 replies
  • 0 likes
  • 452 Views
  • 9 replies
  • 0 likes

Question about logging in

So right now I login to spotify through my facebook login, but I have another account that I use that I login with that just has a normal username/pw thats not linked to a facebook. Could I possibly login to this non-fb account, link it to my FB, and...

  • Newbie
  • So right now I login to spotify through my facebook login, but I have another account that I use that I login with that just has a normal username/pw thats not linked to a facebook. Could I possibly ...
  • Adam
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • Login
  • 158 Views
  • 1 replies
  • 0 likes

unlimited account is gone

hi there, unfortunately my unlimited account (facebook-account) is not available anymore.. and all my playlists are gone. fortunately I could find my old ID: 1135216819. At the moment my spotify tells me that my ID is 11124986415 now and I could get ...

  • Newbie
  • hi there,   unfortunately my unlimited account (facebook-account) is not available anymore.. and all my playlists are gone. fortunately I could find my old ID: 1135216819. At the moment my...
  • Adam
  • Roadie
  • 209 Views
  • 2 replies
  • 0 likes
  • 209 Views
  • 2 replies
  • 0 likes

My premium account is disabled or deleted

Dear all, dear support, what might have happened that my premium subscription (valid until next year November) is not available anymore. From Sunday to Monday this week I cannot login anymore using my account "erlejockel" (not linked to Facebook as I...

  • Casual Listener
  • Dear all, dear support,  what might have happened that my premium subscription (valid until next year November) is not available anymore. From Sunday to Monday this week I cannot login any...
  • Adam
  • Roadie
  • 189 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 189 Views
  • 2 replies
  • 0 likes

Not receiving reset password email

Hello, I have been using Spotify for maybe 3 years and I'm premium for the last year, never had any problem since today, suddenly I decided to change my password because it was very short, I couldn't ¿why? Because I don't know how, there is a French ...

  • Casual Listener
  • Hello, I have been using Spotify for maybe 3 years and I'm premium for the last year, never had any problem since today, suddenly I decided to change my password because it was very short, I couldn't...
  • Adam
  • Roadie
  • 297 Views
  • 3 replies
  • 0 likes
  • 297 Views
  • 3 replies
  • 0 likes

I have charged without a receipt

Hi! I have premium free trial, and I have been charged 6.99 euros for that. But when I look my account > view receipts, I only see 0 Euro bill. Then why spotify charged me, if there isn't even a receipt for that? The 0 Euro bill have been made on 2. ...

  • Newbie
  • Hi!   I have  premium free trial, and I have been charged 6.99 euros for that. But when I look my account  >  view receipts, I only see 0 Euro bill. Then why spotify charge...
  • Josh
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 218 Views
  • 1 replies
  • 0 likes

Wrong emailadress

Hi. I have an account, but I have registered wrong emailadress, which does not exist. I spelled it wrong. I have tried to change it to the correct one, but now it says that another account (or mine??) is already registered to my emailadress. How can ...

  • Casual Listener
  • Hi. I have an account, but I have registered wrong emailadress, which does not exist. I spelled it wrong. I have tried to change it to the correct one, but now it says that another accoun...
  • Julle-bulle
  • Casual Listener
  • 275 Views
  • 4 replies
  • 0 likes
  • 275 Views
  • 4 replies
  • 0 likes

jet cd shaka rock disappeared from spotify

anyone else notice that the jet cd shaka rock disappeared? can anyone comment on this? just noticed today.

  • Regular
  • anyone else notice that the jet cd shaka rock disappeared? can anyone comment on this? just noticed today.
  • Peter__
  • Community Legend
  • 449 Views
  • 8 replies
  • 0 likes
  • Account
  • 449 Views
  • 8 replies
  • 0 likes

Offline music quality

I am a premium subsriber and have a couple hundred songs available in offline mode. My question is about the music quality of the songs. As I have seen in my Iphone 4s there appears to be three selections (Normal, High and Extreme). Can I change the ...

  • Casual Listener
  • I am a premium subsriber and have a couple hundred songs available in offline mode. My question is about the music quality of the songs. As I have seen in my Iphone 4s there appears to be three selec...
  • Peter__
  • Community Legend
  • 2636 Views
  • 2 replies
  • 0 likes
  • Premium
  • 2636 Views
  • 2 replies
  • 0 likes

can't find any tracks with "Get Track" option anywhere !

I still have credit (£30worth) to download tracks however I can't find any tracks with "Get Track" option anywhere and it says my time will ran out in a few hours...what can i do? let £30 go to waste? its kind of unfair on Spotify's part to let us ha...

  • Casual Listener
  • I still have credit (£30worth) to download tracks however I can't find any tracks with "Get Track" option anywhere and it says my time will ran out in a few hours...what can i do? let £30 go to waste...
  • 1123332381
  • Casual Listener
  • 233 Views
  • 2 replies
  • 0 likes
  • Premium
  • 233 Views
  • 2 replies
  • 0 likes