Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
When looking on my account settings to disable the e-mail notifications i saw this "Recover Playlists" feature I haven't seen before. When i had a look i found that it listed ALOT of playlists Spotify thinks that I have deleted, but i don't recognize...
As far as I can see the only ecards available are for the most expensive version of spotify and there is no option to purchase the unlimited version. Is this an oversight on my part? Am I missing something? If spotify really doesn't offer unlimited e...
I need everyone kicked out of my account. Two people are on it that are not supposed to be. I have changed my password, and because they haven't and won't log out, they still have access. Please help.
ok so i had to change my card details because it had expired. I got a message saying that the new card details where received and that the next payment it 13-01-2014 but obviously that is next month so i have missed december. My account is not workin...
I just read today in an article on Huff post that Spotify will now offer free of charge listening to playlists on all mobile devices. If this is the case then why should I continue paying the $9.99 premium fee? Will users with a free subscription als...
the page said that cannot proceed with payment but actually I paid for 8 months!! how can I delete the other months and have back my money?? please tell me there is a solution!
Hi, I recently made a second spotify account and I linked it to my facebook. My facebook is already linked to my main spotify account and now when I try to log in to my main spotify account it overrides and sends me to my second one! Please help!
Here's the issue. I've been given an account to run my business from. It's a personal account that is to be linked to Facebook. Facebook does not let me enter a fake name so I can't use my business name as my profile name on Spotify. I know there is ...
I used spotify on iOS during the trial without any issues. After my trial ended, I have upgraded to Premium through web interface and on my account settings I can see my account is now Premium. However, on iOS, it still gives me "you need to be premi...
Hi thereYesterday I signed up for spotify free trial. Entered my credit card information etc, but after I got my free trial I canceled subscription to avoid getting automatically charged next month. It said I'd have premium until 12th of january, 201...
Hello, I just installed Spotify on my Nokia E5 (Symian S60) last week and really enjoyed it... for a few days. Right now, for some reason, i cannot do searches or play music as it tells me to upgrade to premium. I have barely used the service (probab...
I changed my emailadres and would like to change it in my spotifyaccount but it isn't possieble ... can you guide me? thanx Nele Lijnen
How can I pay with a spotify giftcard without making use of the 30 day trial, because I don't have paypal or whatsoever. SamLomm
I am trying to signUp for the premium spotify free 30 days and am willing to keep using spotify premium as well as pay for it. However when I enter my credit card info it can not process my purchase. This has happened on two different computers now.
I first signed up for spotify using my facebook "business" account which means you don't have the ability to have "friends" on facebook, or a real profile since it is just connected to a business. Now I have a personal facebook and spotify account be...
I was wondering if I had a free account or the premium account. I got an email saying I signed up for a premium account when I didn't sign up for one. So do I have a free account or the premium one?
hello, i want to delete my spotify account! how can i do this??
How do I cancel my subscription?
Spotify, Your customer service is HORRIBLE. I have been trying to get the below issue resovled for weeks. I don't know of many people who enjoy dealing with service issues via a community board or their twitter account, but perhaps I am behind the ti...
Hi guys, Silly question probably but when I download playlists on my mobile will I be charged extra or is it all part of the service? I am on the Premium Subscription and an avid user of Spoitfy Mobile. Just need to be sure before I start downloading...