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Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 277600 Views
  • 822 replies
  • 84 likes
  • Account
  • 277600 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1132657 Views
  • 118 replies
  • 107 likes
  • Account
  • 1132657 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 74863 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 74863 Views
  • 63 replies
  • 8 likes

Charged twice

Hello, I just bought spotify premium, and everything works well. But then I checked my bank account and Ive got charged twice for the premium. Why is that?

  • Casual Listener
  • Hello,   I just bought spotify premium, and everything works well. But then I checked my bank account and Ive got charged twice for the premium. Why is that?  
  • Joe
  • Community Legend
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

I have payed but still no Premium

I have recieved mail from both Facebook and Spotify that I`ve been charged 99 NOK and that my account will be upgrated to Premium. I`ve tried to log out and in again several times at my phone, computer and my ipad. Still no Premium.

  • Newbie
  • I have recieved mail from both Facebook and Spotify that I`ve been charged 99 NOK and that my account will be upgrated to Premium. I`ve tried to log out and in again several times at my phone, comput...
  • Adam
  • Roadie
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

NUS extra discount and gift card

I've had a premium account for about 6 months, with the NUS discount, and for my birthday last month, I was given a £10 spotify gift card. Since I already have a premium account, there is no point in me downloading tracks, and I am only entitled to o...

  • Newbie
  • I've had a premium account for about 6 months, with the NUS discount, and for my birthday last month, I was given a £10 spotify gift card. Since I already have a premium account, there is no point in...
  • Adam
  • Roadie
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Cannot manually connect to facebook

I signed up up for a spotify account seperate from my facebook account. Now I want to connect to Facebook with my Spotify account - is this possible? When I try to manually connect to FB it says there is an error.

  • Newbie
  • I signed up up for a spotify account seperate from my facebook account. Now I want to connect to Facebook with my Spotify account - is this possible? When I try to manually connect to FB it says ther...
  • Adam
  • Roadie
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

2 accounts

This is another complaint about the same problem. Somehow I have been getting charged twice a month in my credit card few the last several months. I need to find out how to fix this. You have already told me a few things to try and its not working. A...

  • Visitor
  • This is another complaint about the same problem. Somehow I have been getting charged twice a month in my credit card few the last several months. I need to find out how to fix this. You have already...
  • Adam
  • Roadie
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

I don´t understand the subscription system.

The spotify service is great, but it´s not clear at all. I have activated my 48hr Trial, and I did the procedure to extend it to 30-day trial. But it still tells me It will expire in 2 days. Now I don´t really care about the trial, what I need is cle...

  • Newbie
  • The spotify service is great, but it´s not clear at all. I have activated my 48hr Trial, and I did the procedure to extend it to 30-day trial. But it still tells me It will expire in 2 days. Now I do...
  • Adam
  • Roadie
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

My andriod phone wont let me login thru facebook

I recently formated my SD card ever sense my Spotify wont load. It works on my laptop and tablet. My Andriod will load spotify and ask me to log in. When I try to login thru facebook it goes to a webpage that says : Webpage cannot be displayed. I can...

  • Newbie
  • I recently formated my SD card ever sense my Spotify wont load. It works on my laptop and tablet. My Andriod will load spotify and ask me to log in. When I try to login thru facebook it goes to a web...
  • Adam
  • Roadie
  • 988 Views
  • 1 replies
  • 0 likes
  • 988 Views
  • 1 replies
  • 0 likes

Spotify premium expired before it should have.

Hello, I am using prepaid Spotify premium cards to pay for my subscription and 14th July I got a message about it expiring in 7 days, but today when logging into Spotify on PC (16th July) it says it has expired already. Why? " We thought you’d like t...

  • Casual Listener
  • Hello, I am using prepaid Spotify premium cards to pay for my subscription and 14th July I got a message about it expiring in 7 days, but today when logging into Spotify on PC (16th July) it says it ...
  • Adam
  • Roadie
  • 494 Views
  • 3 replies
  • 0 likes
  • 494 Views
  • 3 replies
  • 0 likes

Solved!! Upgrading to premium/no payment method

HiI just redeemed a $10 Spotidy gift card with the wrong subscription type "unlimited" and I wanted the "premium". When I try to upgrade it asks to add a payment method. I just want to use the $10 for a month of premium.Much appreciated.

  • Newbie
  • Hi I just redeemed a $10 Spotidy gift card with the wrong subscription type "unlimited" and I wanted the "premium". When I try to upgrade it asks to add a payment method. I just want to use the $...
  • Taylor
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

account

I somehow have 2 accounts that are being charged to my MasterCard, and have been for several months. I need to get one cancelled and would like to have my card credited for the months I've been charged for 2 accounts. Thanks

  • Visitor
  • I somehow have 2 accounts that are being charged to my MasterCard, and have been for several months. I need to get one cancelled and would like to have my card credited for the months I've been charg...
  • Taylor
  • Community Legend
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Accounts and Subscriptions

Please can someone help me? Some time ago, I used someone else's smart-phone to login to Spotify. Ever since then, they are getting full use out of my account if I pay for it. This is seriously annoying, as I hardly know this person. How do I get thi...

  • Casual Listener
  • Please can someone help me?    Some time ago, I used someone else's smart-phone to login to Spotify. Ever since then, they are getting full use out of my account if I pay for it. This i...
  • MichaelJerzak
  • Composer
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

I can't choose the correct expiration date when I try to sign up for Premium. Anyone who can help?

Hi. As it is written in the title to this message, I cannot choose the correct expiration date. It only allows me to choose up to 21 (the year in the expiration date) and mine is higher. Anyone who has the same problem? Thanks. Casper

  • Newbie
  • Hi.   As it is written in the title to this message, I cannot choose the correct expiration date. It only allows me to choose up to 21 (the year in the expiration date) and mine is higher. A...
  • meahtenoha
  • Spotify
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Solved!! I JUST WANT TO CANCEL MY ACCOUNT!!

I am unable to cancel my premuim account - i signed up for the month of free music and it wont let me cancel. It keeps saying that my password is wrong - I log in with facebook, i think i know my facebook password. I have tried multiple different bro...

  • Casual Listener
  • I am unable to cancel my premuim account - i signed up for the month of free music and it wont let me cancel. It keeps saying that my password is wrong - I log in with facebook, i think i know my fac...
  • Peter__
  • Community Legend
  • 2062 Views
  • 23 replies
  • 0 likes
  • 2062 Views
  • 23 replies
  • 0 likes

Remaining on login screen

Hi I have installed Spotify to my Nokia XpressMusic 5800 and I have created a device password as well. When I now try to log in I first can accept the terms and conditions but then after some seconds I am back in the login screen. User name and passw...

  • Casual Listener
  • Hi  I have installed Spotify to my  Nokia XpressMusic 5800 and I have created a device password as well. When I now try to log in I first can accept the terms and conditions but then afte...
  • Paponke
  • Casual Listener
  • 153 Views
  • 2 replies
  • 0 likes
  • 153 Views
  • 2 replies
  • 0 likes

No response through contact form

I submitted a question on the contact form and never got a response. Spam box is empty. Spotify Case # 00790770 The question: We are a university and using Spotify. We were charged for tax. Where do I send my tax exempt form to remove the tax charged...

  • Newbie
  • I submitted a question on the contact form and never got a response. Spam box is empty. Spotify Case # 00790770   The question:   We are a university and using Spotify.  We w...
  • Sam
  • Spotify
  • 250 Views
  • 2 replies
  • 0 likes
  • 250 Views
  • 2 replies
  • 0 likes

Payment failed for 30 day trial?

I have been trying to upgrade my Spotify for the 30 day free premium trial. I have put in my card information correctly over 5 or 6 times and keep getting the same message. " Payment failed Sorry, we couldn't process your order. Please review our Pay...

  • Newbie
  • I have been trying to upgrade my Spotify for the 30 day free premium trial. I have put in my card information correctly over 5 or 6 times and keep getting the same message. " Payment failed Sorry...
  • Peter__
  • Community Legend
  • 713 Views
  • 1 replies
  • 0 likes
  • 713 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium not working correctly

Hello, I recently tried to get a 30 day free trial of Spotify Premium. It went through properly with Paypal and I recieved a Spotify reciept for it. The problem is that when I started Spotify, it still shows ads and the "Upgrade" button. I tried logg...

  • Casual Listener
  • Hello,   I recently tried to get a 30 day free trial of Spotify Premium. It went through properly with Paypal and I recieved a Spotify reciept for it. The problem is that when I started Spot...
  • razrsharp
  • Casual Listener
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Charged after canceling trial

My trial was great. I loved the service.I cancelled so that I can recommence at the beginning of the month and sync my direct debits.Unfortunatley I have been charged for a service I cancelled today and I am fuming.I want a refund immendiately and I ...

  • Casual Listener
  • My trial was great. I loved the service. I cancelled so that I can recommence at the beginning of the month and sync my direct debits. Unfortunatley I have been charged for a service I cancelle...
  • Adam
  • Roadie
  • 129 Views
  • 2 replies
  • 0 likes
  • 129 Views
  • 2 replies
  • 0 likes

Premuim and Offline Playlist

If you have a premium account and make albums available offline and your premium ends, are those albums removed ?

  • Casual Listener
  • If you have a premium account and make albums available offline and your premium ends, are those albums removed ?
  • Joe
  • Community Legend
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Can't get my device to play songs

Hi, I can't seem to play songs on my device even though I have a spotify premium account. Please fix it!

  • Newbie
  • Hi, I can't seem to play songs on my device even though I have a spotify premium account. Please fix it!
  • Joe
  • Community Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes