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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 164570 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 164570 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11058 Views
  • 6 replies
  • 11 likes
  • Security
  • 11058 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 513472 Views
  • 986 replies
  • 112 likes
  • Account
  • 513472 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125436 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125436 Views
  • 74 replies
  • 12 likes

Logging In

I am attempting to log in to Spotify and I receive a message that staes its cannot connect to the internet, unblock firewall (its not blocked). Also states error #4. I can log in from my laptop w/o probs. I have uninstalled and reinstalled....suggest...

  • Casual Listener
  • I am attempting to log in to Spotify and I receive a message that staes its cannot connect to the internet, unblock firewall (its not blocked).  Also states error #4.  I can log in from my ...
  • Peter__
  • Community Legend
  • 261 Views
  • 3 replies
  • 0 likes
  • Free
  • 261 Views
  • 3 replies
  • 0 likes

Charge after deleting account

On November I deleted my account ana I received confirmation from you. Nevertheless, I have been charged on December, 2. What can I do to recover my money? Re: Spotify Support Case # 01108325: Cobro ref:00DDpxIW.500DXbAXU:ref

  • Newbie
  • On November I deleted my account ana I received confirmation from you. Nevertheless, I have been charged on December, 2. What can I do to recover my money?   Re: Spotify Support Case # 01108...
  • Peter__
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Wrong password

HELP! yesterday i changed my password in a weird sentence because i thought it was funny. today i wanted to change it back, but i forgot it, soo stupid. now i wanted to send an email to help change my password, but it said my emailadress was wrong. i...

  • Newbie
  • HELP! yesterday i changed my password in a weird sentence because i thought it was funny.  today i wanted to change it back, but i forgot it, soo stupid. now i wanted to send an email to h...
  • Peter__
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Solved!! Spotify 30 day free trial

I was recently sent an email from Spotify giving a 30-day free trial for Spotify Premium. I opened the email and none of the buttons that prompt me to click on will work to bring me to the activation page for the free trial. So it is currently just a...

  • Casual Listener
  • I was recently sent an email from Spotify giving a 30-day free trial for Spotify Premium. I opened the email and none of the buttons that prompt me to click on will work to bring me to the activation...
  • Peter__
  • Community Legend
  • 345 Views
  • 3 replies
  • 0 likes
  • 345 Views
  • 3 replies
  • 0 likes

Can't resubscribe

I was previously subscribing through facebook which has now been disabled. I'm on the subscriptions page on my account, but whenever I click "reactivate subscription" or "change payment method" nothing happens. My subscription runs out in a few days ...

  • Newbie
  • I was previously subscribing through facebook which has now been disabled.   I'm on the subscriptions page on my account, but whenever I click "reactivate subscription" or "change payment me...
  • Peter__
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Credit card payments peru

Has anyone has problems to Pay for a suscrption in peru?

  • Casual Listener
  • Has anyone has problems to Pay for a suscrption in peru?
  • Peter__
  • Community Legend
  • 364 Views
  • 2 replies
  • 0 likes
  • 364 Views
  • 2 replies
  • 0 likes

Error whenever trying to pay by American Express / AMEX

I am trying to change my payment type from Visa to Amex / American Express. Everytime I log in and try to do this I can fill out my Amex card details but when I press submit I get the error "Could not update payment details". I've attached a screensh...

AmexErrorSpotify.JPG
  • Casual Listener
  • I am trying to change my payment type from Visa to Amex / American Express.   Everytime I log in and try to do this I can fill out my Amex card details but when I press submit I get the erro...
  • Cabe
  • Newbie
  • 539 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 539 Views
  • 3 replies
  • 0 likes

cant choose what to redeem

Hi! i have purchased a spotify gift card and when i want to redeem i can only choose 3 months premium but i want downloads. why is it like that?

  • Newbie
  • Hi! i have purchased a spotify gift card and when i want to redeem i can only choose 3 months premium but i want downloads. why is it like that?
  • Peter__
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

The Recover Playlists option shows playlists i've never created

When looking on my account settings to disable the e-mail notifications i saw this "Recover Playlists" feature I haven't seen before. When i had a look i found that it listed ALOT of playlists Spotify thinks that I have deleted, but i don't recognize...

  • Newbie
  • When looking on my account settings to disable the e-mail notifications i saw this "Recover Playlists" feature I haven't seen before. When i had a look i found that it listed ALOT of playlists Spotif...
  • Peter__
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • Other
  • 199 Views
  • 1 replies
  • 0 likes

Solved!! no unlimited ecard option?

As far as I can see the only ecards available are for the most expensive version of spotify and there is no option to purchase the unlimited version. Is this an oversight on my part? Am I missing something? If spotify really doesn't offer unlimited e...

  • Roadie
  • As far as I can see the only ecards available are for the most expensive version of spotify and there is no option to purchase the unlimited version. Is this an oversight on my part? Am I missing som...
  • Peter__
  • Community Legend
  • 1733 Views
  • 4 replies
  • 1 likes
  • 1733 Views
  • 4 replies
  • 1 likes

Uninvited users

I need everyone kicked out of my account. Two people are on it that are not supposed to be. I have changed my password, and because they haven't and won't log out, they still have access. Please help.

  • Casual Listener
  • I need everyone kicked out of my account. Two people are on it that are not supposed to be. I have changed my password, and because they haven't and won't log out, they still have access. Please help.
  • Peter__
  • Community Legend
  • 292 Views
  • 2 replies
  • 0 likes
  • Account
  • 292 Views
  • 2 replies
  • 0 likes

changed card details but i have not paid for december so my premium account not working! hel

ok so i had to change my card details because it had expired. I got a message saying that the new card details where received and that the next payment it 13-01-2014 but obviously that is next month so i have missed december. My account is not workin...

  • Newbie
  • ok so i had to change my card details because it had expired. I got a message saying that the new card details where received and that the next payment it 13-01-2014 but obviously that is next mont...
  • meahtenoha
  • Spotify
  • 139 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 139 Views
  • 1 replies
  • 0 likes

Solved!! Why should I continue to pay with new Spotify Announcement?

I just read today in an article on Huff post that Spotify will now offer free of charge listening to playlists on all mobile devices. If this is the case then why should I continue paying the $9.99 premium fee? Will users with a free subscription als...

  • Casual Listener
  • I just read today in an article on Huff post that Spotify will now offer free of charge listening to playlists on all mobile devices.  If this is the case then why should I continue paying the $...
  • djknucklez1
  • Casual Listener
  • 2189 Views
  • 7 replies
  • 0 likes
  • 2189 Views
  • 7 replies
  • 0 likes

how can I have all my money back??

the page said that cannot proceed with payment but actually I paid for 8 months!! how can I delete the other months and have back my money?? please tell me there is a solution!

  • Casual Listener
  • the page said that cannot proceed with payment but actually I paid for 8 months!! how can I delete the other months and have back my money?? please tell me there is a solution!
  • user-removed
  • Not applicable
  • 283 Views
  • 3 replies
  • 0 likes
  • Premium
  • 283 Views
  • 3 replies
  • 0 likes

Linked an existing Spotify with Facebook with two different emails. Can't get into my main account!

Hi, I recently made a second spotify account and I linked it to my facebook. My facebook is already linked to my main spotify account and now when I try to log in to my main spotify account it overrides and sends me to my second one! Please help!

  • Newbie
  • Hi,   I recently made a second spotify account and I linked it to my facebook. My facebook is already linked to my main spotify account and now when I try to log in to my main spotify accoun...
  • Peter__
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 244 Views
  • 1 replies
  • 0 likes

Account Name?

Here's the issue. I've been given an account to run my business from. It's a personal account that is to be linked to Facebook. Facebook does not let me enter a fake name so I can't use my business name as my profile name on Spotify. I know there is ...

  • Newbie
  • Here's the issue. I've been given an account to run my business from. It's a personal account that is to be linked to Facebook.   Facebook does not let me enter a fake name so I can't use my...
  • Peter__
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

iOS app don't recognize my premium account, can't use it

I used spotify on iOS during the trial without any issues. After my trial ended, I have upgraded to Premium through web interface and on my account settings I can see my account is now Premium. However, on iOS, it still gives me "you need to be premi...

  • Casual Listener
  • I used spotify on iOS during the trial without any issues. After my trial ended, I have upgraded to Premium through web interface and on my account settings I can see my account is now Premium. Howev...
  • Peter__
  • Community Legend
  • 338 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 338 Views
  • 3 replies
  • 0 likes

Spotify Free Trial Removed

Hi thereYesterday I signed up for spotify free trial. Entered my credit card information etc, but after I got my free trial I canceled subscription to avoid getting automatically charged next month. It said I'd have premium until 12th of january, 201...

  • Newbie
  • Hi there Yesterday I signed up for spotify free trial. Entered my credit card information etc, but after I got my free trial I canceled subscription to avoid getting automatically charged next mon...
  • Adam
  • Roadie
  • 662 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 662 Views
  • 2 replies
  • 0 likes

Solved!! Spotify stopped on mobile, asks for upgrade to premium

Hello, I just installed Spotify on my Nokia E5 (Symian S60) last week and really enjoyed it... for a few days. Right now, for some reason, i cannot do searches or play music as it tells me to upgrade to premium. I have barely used the service (probab...

  • Casual Listener
  • Hello,   I just installed Spotify on my Nokia E5 (Symian S60) last week and really enjoyed it... for a few days. Right now, for some reason, i cannot do searches or play music as it tell...
  • Adam
  • Roadie
  • 636 Views
  • 5 replies
  • 0 likes
  • 636 Views
  • 5 replies
  • 0 likes

Solved!! how to change emailadres in account

I changed my emailadres and would like to change it in my spotifyaccount but it isn't possieble ... can you guide me? thanx Nele Lijnen

  • Newbie
  • I changed my emailadres and would like to change it in my spotifyaccount but it isn't possieble ... can you guide me? thanx Nele Lijnen
  • MiraCZ
  • Regular
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes