Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2946 Views
  • 0 replies
  • 8 likes
  • Security
  • 2946 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 455644 Views
  • 973 replies
  • 109 likes
  • Account
  • 455644 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202037 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202037 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110288 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110288 Views
  • 72 replies
  • 12 likes

Superuser Contribution Double charge

I have premium account, I change from one credit card to another credit card for the monthly charge, and I have been double charged, once with each card in the follow month.

  • Casual Listener
  • I have premium account, I change from one credit card to another credit card for the monthly charge, and I have been double charged, once with each card in the follow month.
  • Petya
  • Community Legend
  • 1139 Views
  • 3 replies
  • 0 likes
  • Account
  • 1139 Views
  • 3 replies
  • 0 likes

Superuser Contribution Password Recovery Email not work

PlanFamilyCountry FranceDeviceGalaxy S7, and DesktopOperating SystemWindows 10 My Question or Issue HelloBefore all sorry for my english. Since sunday morning I try to recover my password without success.I saw in the spam and others directory and not...

  • Visitor
  • Plan Family Country  France Device Galaxy S7, and Desktop Operating System Windows 10   My Question or Issue  Hello Before all sorry for my english.  Since sunday morn...
  • Petya
  • Community Legend
  • 21236 Views
  • 7 replies
  • 0 likes
  • Account
    Login
  • 21236 Views
  • 7 replies
  • 0 likes

Superuser Contribution have Premium but works only on computer and not in Android app

PlanPremiumDeviceHuawei P20 LiteOperating SystemAndroid Hi, I've successfully activadted Premium account on my computer. But when I open Spotify app on my Android device it's still showing Freen account.I've followed all steps mentioned in FAQ but di...

  • Casual Listener
  • Plan Premium Device Huawei P20 Lite Operating System Android   Hi, I've successfully activadted Premium account on my computer. But when I open Spotify app on my Android device it's still...
  • Petya
  • Community Legend
  • 964 Views
  • 4 replies
  • 0 likes
  • Account
  • 964 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Client service artist not replying

Hello I have already reached to Spotify but no reaction . How much time does it normally takes? So I have few problems I have released today my first single Amari ft IOVA ‘ hands all over mine ‘ When it was online I wanted to claim my artist profile....

  • Regular
  • Hello   I have already reached to Spotify but no reaction .  How much time does it normally takes?     So I have few problems  I have released today my first single&nb...
  • Katerina
  • Spotify Legend
  • 1663 Views
  • 8 replies
  • 0 likes
  • Account
    Other
  • 1663 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Google Home Mini offer not working

I've been trying to redeem the Google Home Mini offer. I meet all of the qualifications, but I get the following message when I try and redeem: We couldn’t confirm your eligibility for a Google Home Mini.Make sure you’ve logged in with the right acco...

  • Regular
  • I've been trying to redeem the Google Home Mini offer. I meet all of the qualifications, but I get the following message when I try and redeem:   We couldn’t confirm your eligibility for a Goo...
  • Katerina
  • Spotify Legend
  • 9269 Views
  • 17 replies
  • 4 likes
  • Account
    Premium
  • 9269 Views
  • 17 replies
  • 4 likes

Nonpayment for premium

Hi all, My question is how long do I have before my premium is taken away due to nonpayment, it was due yesterday and I can't pay until Friday? Also if it is taken away when I make a payment will all my playlist come back? I've made some bomb a** pla...

  • Newbie
  • Hi all,   My question is how long do I have before my premium is taken away due to nonpayment, it was due yesterday and I can't pay until Friday? Also if it is taken away when I make a payment...
  • Billy-J
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Not letting me upgrade to family plan

I have a premium plan and wanted to upgrade to family but when I go into my accounts this is the message I get :"It looks like you’re not eligible for that offer, but we found more for you" Any suggestions on what I can do? Thank you.

  • Regular
  • I have a premium plan and wanted to upgrade to family but when I go into my accounts this is the message I get : "It looks like you’re not eligible for that offer, but we found more for you"  ...
  • Jane_Solovyov
  • Regular
  • 478 Views
  • 4 replies
  • 0 likes
  • Account
  • 478 Views
  • 4 replies
  • 0 likes

Solved!! How to stop billing of unknown account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I am currently getting billed for spotify and the only details I have are what I see on my...

  • Visitor
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Billy-J
  • Spotify Star
  • 1436 Views
  • 5 replies
  • 0 likes
  • Account
  • 1436 Views
  • 5 replies
  • 0 likes

Hacked?

Help! Music is appearing on my account that I never listen to - lots of foreign language stuff. how do I delete all this stuff? And if I listen to spotify in my car, the music changes to some weird stuff I never ever listen to. PlanFree/PremiumCountr...

  • Visitor
  • Help! Music is appearing on my account that I never listen to - lots of foreign language stuff. how do I delete all this stuff? And if I listen to spotify in my car, the music changes to some weird s...
  • eltoch
  • Composer
  • 813 Views
  • 3 replies
  • 0 likes
  • Account
  • 813 Views
  • 3 replies
  • 0 likes

Can't change profile picture

I just can't change my profile picture. Whenever I try to change it just stays same. How can I fix that? Btw. my account is mail based.

  • Casual Listener
  • I just can't change my profile picture. Whenever I try to change it just stays same. How can I fix that? Btw. my account is mail based.
  • eigengrau-
  • Casual Listener
  • 389 Views
  • 1 replies
  • 0 likes
  • Account
  • 389 Views
  • 1 replies
  • 0 likes

Constant Connection to unknown devices

Hello, I have spotify premium which I have used for years without issue and now suddenly my account keeps connecting to an unknown "living room speaker" when I am trying to use spotify. I have done a ton of trouble shooting and following all of spoti...

  • Visitor
  •   Hello,   I have spotify premium which I have used for years without issue and now suddenly my account keeps connecting to an unknown "living room speaker" when I am trying to use spoti...
  • Emilia_8
  • Community Legend
  • 1161 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hacked or comedy is using my account

PlanFree/PremiumCountryNorwayDevice(iPhone XS, Mcbook)Operating System(iOS ) My Question or IssueHei,Somebody is using my account or my account has been hacked. When I open the Spotify (any time) there is a warning that Spotify is playing on Web play...

  • Visitor
  •   Plan Free/Premium Country Norway Device (iPhone XS, Mcbook) Operating System (iOS )   My Question or Issue Hei, Somebody is using my account or my account has been hacked. Whe...
  • Mario
  • Spotify Legend
  • 552 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 552 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do I get a username that isn't just random letters and numbers?

PlanFree/PremiumCountryCanadaDeviceGalaxy S10Operating SystemAndroid My Question or IssueI have made three accounts with three new emails specifically made for them all because I keep getting assigned a random string of letters and numbers. Every sin...

  • Casual Listener
  • Plan Free/Premium Country Canada Device Galaxy S10 Operating System Android   My Question or Issue I have made three accounts with three new emails specifically made for them all becau...
  • Petya
  • Community Legend
  • 896 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 896 Views
  • 3 replies
  • 0 likes

Superuser Contribution Share account with friend?

hello, i have a premium spotify account but dont use it that often so i was wondering can i let my mate use it from time to time ? He lives in belgium and i live in the netherlands ? Kindly regards

  • Visitor
  • hello,    i have a premium spotify account but dont use it that often so i was wondering can i let my mate use it from time to time ? He lives in belgium and i live in the netherlands ?&n...
  • Petya
  • Community Legend
  • 488 Views
  • 2 replies
  • 0 likes
  • Account
  • 488 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bug in Username

PlanFree/PremiumCountryPortugal DeviceMacBook Pro (15-inch, 2017) Operating SystemMacOS Mojave My Question or IssueHi guys,My previous account was attached with Facebook. So I created a new account.It asked me to insert a a username, so I did: "César...

  • Casual Listener
  • Plan Free/Premium Country Portugal  Device MacBook Pro (15-inch, 2017)   Operating System MacOS Mojave   My Question or Issue Hi guys, My previous account was attached with...
  • Petya
  • Community Legend
  • 695 Views
  • 4 replies
  • 0 likes
  • Account
  • 695 Views
  • 4 replies
  • 0 likes

Superuser Contribution My display name is nowhere to be found

PlanFreeCountryCanadaDeviceiPod TouchOperating System My Question or IssueI can’t see or find my display name anywhere. I’ve googled where to find it and the answers all said that I would be able to see it on playlists and things like that, but on pl...

  • Casual Listener
  • Plan Free Country Canada Device iPod Touch Operating System     My Question or Issue I can’t see or find my display name anywhere. I’ve googled where to find it and the answers al...
  • Petya
  • Community Legend
  • 1019 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Other
  • 1019 Views
  • 3 replies
  • 0 likes

Superuser Contribution My premium account changed to free.

My Question or IssueMy account changed from Premium to a free account. Is this normal After a few years? Is it a mistake of do You always have to start it up again After a period of time? And if i do so do i get a discount again like the firt time? N...

  • Visitor
  • My Question or Issue My account changed from Premium to a free account. Is this normal After a few years? Is it a mistake of do You always have to start it up again After a period of time? And if i ...
  • Petya
  • Community Legend
  • 686 Views
  • 2 replies
  • 0 likes
  • Account
  • 686 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unknown device in spotify connect and lack of a way to remove it

Not that i think it is relevant but i have a family premium account. I have spotify on my windows machine, linux machine and on my android phone.My issue is today i saw a ps4 device in my spotify connect. On my phone there was a forget this device op...

  • Casual Listener
  • Not that i think it is relevant but i have a family premium account. I have spotify on my windows machine, linux machine and on my android phone. My issue is today i saw a ps4 device in my spotify c...
  • Guido
  • Spotify Legend
  • 2986 Views
  • 7 replies
  • 2 likes
  • Security
  • 2986 Views
  • 7 replies
  • 2 likes

Superuser Contribution Very high mobile data use/Android auto not working offline

Plan:PremiumCountry: United States Device: Moto V2 Play Operating System: Oreo 8.0 My Question or Issue:High mobile data usage on phone - since 12/4 the app has used 1.49gb of data in the background Here is what I've done to attempt to prevent this: ...

  • Casual Listener
  • Plan: Premium Country: United States   Device: Moto V2 Play   Operating System: Oreo 8.0   My Question or Issue: High mobile data usage on phone - since 12/4 the app has used ...
  • Guido
  • Spotify Legend
  • 1818 Views
  • 4 replies
  • 1 likes
  • Other
    Premium
  • 1818 Views
  • 4 replies
  • 1 likes

Superuser Contribution Family Plan Invites are sent but can't be activated

i upgraded my son's account to Family Premium. When i enter a family members email address - the email is sent, but when you click on the link we get a message that says"Cannot join premium for famil :(" and then says "Sorry! You're already a member ...

  • Newbie
  • i upgraded my son's account to Family Premium.  When i enter a family members email address - the email is sent, but when you click on the link we get a message that says "Cannot join premium f...
  • Guido
  • Spotify Legend
  • 1098 Views
  • 6 replies
  • 0 likes
  • Account
  • 1098 Views
  • 6 replies
  • 0 likes