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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Nonam3
  • Visitor
  • 253180 Views
  • 456 replies
  • 29 likes
  • Account
    Free
  • 253180 Views
  • 456 replies
  • 29 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12842 Views
  • 6 replies
  • 11 likes
  • Security
  • 12842 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527782 Views
  • 989 replies
  • 113 likes
  • Account
  • 527782 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127800 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127800 Views
  • 74 replies
  • 12 likes

Superuser Contribution Double payment

PlanPremiumCountryIreland Device(iPhone 8, My Question or IssueI have been charged twice on two separate cards for the Last 4 months for the one account after updating to family spotify. I can’t see where one of the cards info is stored. How do i sto...

  • Casual Listener
  • Plan Premium Country Ireland  Device (iPhone 8,      My Question or Issue I have been charged twice on two separate cards for the Last 4 months for the one account after ...
  • Elena
  • Moderator
  • 499 Views
  • 3 replies
  • 0 likes
  • Account
  • 499 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't log in, the 14 day limit while abroad has been reached. I have not been abroad.

PlanFreeCountryCANADADeviceSamsung Galaxy S10+Operating SystemAndroid 10 My Question or IssueHaven't changed my settings, my account still says Canada, and the last time I traveled abroad a passport wasn't necessary to go to the States.

  • Casual Listener
  • Plan Free Country CANADA Device Samsung Galaxy S10+ Operating System Android 10   My Question or Issue Haven't changed my settings, my account still says Canada, and the last time I tr...
  • Xenia
  • Moderator
  • 679 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
  • 679 Views
  • 3 replies
  • 0 likes

Superuser Contribution already a Spotify premium member want to go on student plan

PlanPremiumCountryUSA Device(iphone 8 plus, macbook pro )Operating System(iOS 10) My Question or IssueI am a Spotify premium member however I'm paying 10 when I've been a student. I don't want to lose all my playlists and I'm also paying for Hulu. I ...

  • Visitor
  • Plan Premium Country USA  Device (iphone 8 plus, macbook pro ) Operating System (iOS 10)    My Question or Issue I am a Spotify premium member however I'm paying 10 when I've...
  • Ivan
  • Spotify Legend
  • 638 Views
  • 2 replies
  • 0 likes
  • Account
  • 638 Views
  • 2 replies
  • 0 likes

Superuser Contribution My account was accessed from Russia

PlanPremiumCountryCanada Device(iPhone 11 Pro, MacBook Pro 2013, iMac Retina 2018, Acer PC)Operating System(MacOS 14.6, iOS 13.3, Windows 10) My Question or IssueHi, my account was accessed from Russia today. I had a very secure password so I wouldn'...

  • Regular
  • Plan Premium Country Canada   Device (iPhone 11 Pro, MacBook Pro 2013, iMac Retina 2018, Acer PC) Operating System (MacOS 14.6, iOS 13.3, Windows 10)   My Question or Issue Hi, m...
  • Ivan
  • Spotify Legend
  • 3878 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 3878 Views
  • 1 replies
  • 0 likes

Solved!! Problems with Facebook created account

PlanPremium FamilyCountryUSADeviceWin10 ApplicationOperating SystemWindows 10 My spotify account was created through my facebook account. However, my profile name is just number with no pictures. I have no way to change the profile name.In addition, ...

  • Casual Listener
  •   Plan Premium Family Country USA Device Win10 Application Operating System Windows 10   My spotify account was created through my facebook account.  However, my profile name...
  • SpotifyJJ
  • Casual Listener
  • 674 Views
  • 1 replies
  • 0 likes
  • Account
  • 674 Views
  • 1 replies
  • 0 likes

I can't cancel my subscription

PlanPremiumCountryParaguayDevice(iPhone 5sOperating System(iOS 10 My Question or IssueI can't cancel my subscription. I think something's wrong with the webpage. I logged in then in the option bar, it doesn't show the account preview option, subcribt...

  • Visitor
  • Plan Premium Country Paraguay Device (iPhone 5s Operating System (iOS 10   My Question or Issue I can't cancel my subscription. I think something's wrong with the webpage. I logged in ...
  • Billy-J
  • Spotify Star
  • 505 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution Support antwortet nicht mehr | Facebook Account

Gestern habe ich meinen mit Facebook erstellten Account auf eine neue Mail Adresse umstellen lassen, hatte bisher immer nur gute Erfahrungen (Schnelle Antwortzeiten und immer hilfreich) mit dem Support gemacht.Heute habe ich mit einem Freund ausprobi...

  • Visitor
  • Gestern habe ich meinen mit Facebook erstellten Account auf eine neue Mail Adresse umstellen lassen, hatte bisher immer nur gute Erfahrungen (Schnelle Antwortzeiten und immer hilfreich) mit dem Suppo...
  • Xenia
  • Moderator
  • 615 Views
  • 1 replies
  • 0 likes
  • Login
  • 615 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playback interrupted

PlanFamily premiumDeviceWebplayer (Chrome), Spotify app on iPhoneOperating SystemWindows 10, iOS 13.3 My Question or IssueIn the past 1-2 weeks I keep getting my playback interrupted and a strange song starts to play. When listing the devices I could...

  • Casual Listener
  • Plan Family premium Device Webplayer (Chrome), Spotify app on iPhone Operating System Windows 10, iOS 13.3   My Question or Issue In the past 1-2 weeks I keep getting my playback interru...
  • Ivan
  • Spotify Legend
  • 1067 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 1067 Views
  • 1 replies
  • 0 likes

Purchased Premium for 1 year on a prepaid mastercard. Now Spotify has cancelled my premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI purchased a 100.00 prepaid card to renew my premium account for a year. I did this approxim...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I purch...
  • Billy-J
  • Spotify Star
  • 844 Views
  • 1 replies
  • 0 likes
  • Account
  • 844 Views
  • 1 replies
  • 0 likes

New phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have got a New phone an I can not seem to get info my account. Asked for a New password, di...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Billy-J
  • Spotify Star
  • 466 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 466 Views
  • 1 replies
  • 0 likes

[Android] Android TV app allows random people to login without code in my dorm

I’m using Spotify on my nvidia shield TV and just today this random account keep trolling me by connecting to the app and casting songs. I managed to get the name and profile of the account. If there is a way to get him banned please do so. I don’t k...

  • Casual Listener
  • I’m using Spotify on my nvidia shield TV and just today this random account keep trolling me by connecting to the app and casting songs. I managed to get the name and profile of the account. If there...
  • 618 Views
  • 0 replies
  • 0 likes
  • Android
  • 618 Views
  • 0 replies
  • 0 likes

Can't log in because of my username

PlanFreeCountryFranceDeviceSamsung Galaxy a70 My Question or IssueHello, today I loged out accidentally and when I wanted to log in, my username was incorrect, but I sure it's the right username because when my friends search it, they found my playli...

  • Casual Listener
  •   Plan Free Country France Device Samsung Galaxy a70   My Question or Issue Hello, today I loged out accidentally and when I wanted to log in, my username was incorrect, but I sure...
  • Mariecnrd
  • Casual Listener
  • 684 Views
  • 2 replies
  • 0 likes
  • Account
  • 684 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment taken but premium suspended

PlanPremiumCountryItaly DeviceSamsung Galaxy 9Operating System(Android Oreo My Question or IssueThey charge my account for the premium but when i opened the app it was written premium suspended and now i have a free accouny. Attached proof of payment

  • Visitor
  • Plan Premium Country Italy   Device Samsung Galaxy 9 Operating System (Android Oreo   My Question or Issue They charge my account for the premium but when i opened the app i...
  • Ivan
  • Spotify Legend
  • 586 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 586 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription Issue

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was charged my monthly Spotify subscription on March 30th, however, today I received an ema...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was c...
  • Elena
  • Moderator
  • 671 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 671 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to login to any Spotify app

This morning I received a link that I needed to change my password and all my devices were logged out. I changed the password, and can login to my account on the website. However I can no longer login to any of my apps, even if I create new app id an...

  • Casual Listener
  • This morning I received a link that I needed to change my password and all my devices were logged out.   I changed the password, and can login to my account on the website.   However I ...
  • Xenia
  • Moderator
  • 844 Views
  • 3 replies
  • 0 likes
  • Account
  • 844 Views
  • 3 replies
  • 0 likes

Superuser Contribution Refund from falsely charged spotify family subscription

CountryIndiaDeviceOnePlus 7 proOperating SystemAndroid 10 My Question or IssueI hade been trying to get a premium family subscription using a debit card. As soon as the transaction happened there comes a warning message stating that the card doesn't ...

  • Casual Listener
  •   Country India Device OnePlus 7 pro Operating System Android 10   My Question or Issue I hade been trying to get a premium family subscription using a debit card. As soon as the t...
  • Xenia
  • Moderator
  • 862 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 862 Views
  • 3 replies
  • 0 likes

Playlist song recommendations

Hi, I have a bit of an annoying problem with my playlists. I have a few larger ones (3-400+ songs), where the recommendations became useless.As an example: I have a playlist, where I've collected hundreds of lighter songs that I like, some from entir...

  • Casual Listener
  • Hi,   I have a bit of an annoying problem with my playlists. I have a few larger ones (3-400+ songs), where the recommendations became useless. As an example: I have a playlist, where I've co...
  • superdwj
  • Visitor
  • 3642 Views
  • 2 replies
  • 7 likes
  • Other
  • 3642 Views
  • 2 replies
  • 7 likes

Cant change display name

PlanPremium Student TrialCountryGBDevice(Samsung Galaxy My Question or IssueHi,I've been trying to change my display name for a while now but I'm not even finding the option. I cant even connect to Facebook. Whenever I try it says I'm already connect...

  • Visitor
  • Plan Premium Student Trial Country GB Device (Samsung Galaxy 😎   My Question or Issue Hi, I've been trying to change my display name for a while now but I'm not even finding the option...
  • DanielTham
  • Composer
  • 582 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 582 Views
  • 1 replies
  • 0 likes

Find history played songs

Is there possible to track a specific song a specifik date if I don't find it in search history?

  • Visitor
  • Is there possible to track a specific song a specifik date if I don't find it in search history?
  • Mozer
  • Composer
  • 813 Views
  • 1 replies
  • 1 likes
  • Pop
  • 813 Views
  • 1 replies
  • 1 likes

[Amazon Echo] Can you assign Echos to different family members?

I'm under Spotify's Family plan and have multiple Echo speakers under my account.Is it possible to assign different Echos - for playing Spotify music - to different family members under my Spotify account?I can change the spotify account in the Alexa...

  • Regular
  • I'm under Spotify's Family plan and have multiple Echo speakers under my account. Is it possible to assign different Echos - for playing Spotify music - to different family members under my Spotify ...
  • Keanu_C
  • Community Legend
  • 1055 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 1055 Views
  • 1 replies
  • 0 likes