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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • orenmagen
  • Casual Listener
  • 281951 Views
  • 829 replies
  • 86 likes
  • Account
  • 281951 Views
  • 829 replies
  • 86 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134036 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134036 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76049 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76049 Views
  • 63 replies
  • 8 likes

Deleted playlist?

I had a playlist before, which had some subscribers, but I deleted it. I regretted, but since a few people had subscribed it it wasn't a problem to get it back - I just subscribed it, and then I got it as a playlist. But I have a small, but very anno...

  • Regular
  • I had a playlist before, which had some subscribers, but I deleted it. I regretted, but since a few people had subscribed it it wasn't a problem to get it back - I just subscribed it, and then I got ...
  • Joe
  • Community Legend
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

I need to change my facebook account

Hello, when i start in spotify i add my old facebook account, and now i want to change it to the one i use, how i can do this?? because i dont see in preference a option. I use Mac. Thnks

  • Newbie
  • Hello, when i start in spotify i add my old facebook account, and now i want to change it to the one i use, how i can do this?? because i dont see in preference a option.   I use Mac. &nbs...
  • Joe
  • Community Legend
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

my phone was stolen and now i cant change my password.

my phone was stolen 2 days ago, and when i came home spotify was working on my computer. but when i was going to change password it all started. at first it look allright it said that my password had been changed. but when i tried to open spotify it ...

  • Casual Listener
  • my phone was stolen 2 days ago, and when i came home spotify was working on my computer. but when i was going to change password it all started. at first it look allright it said that my password had...
  • espen-f
  • Casual Listener
  • 156 Views
  • 3 replies
  • 0 likes
  • 156 Views
  • 3 replies
  • 0 likes

Automatically upgraded; what gives?

I have been an unlimited subscriber for the past few months. A few days ago I accessed Spotify via my mobile device, without realizing that this was an unlimited feature. Today I received a notification that Spotify charged my paypal account for the ...

  • Newbie
  • I have been an unlimited subscriber for the past few months. A few days ago I accessed Spotify via my mobile device, without realizing that this was an unlimited feature. Today I received a notificat...
  • Joe
  • Community Legend
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Solved!! Unlimited/premium

Does Spotify Unlimited have 320kbps? Or is it only Premium? And what does Spotify Unlimited have? Everything else but no phone?

  • Casual Listener
  • Does Spotify Unlimited have 320kbps? Or is it only Premium? 🙂   And what does Spotify Unlimited have? Everything else but no phone?
  • aaloo
  • Casual Listener
  • 277 Views
  • 2 replies
  • 0 likes
  • 277 Views
  • 2 replies
  • 0 likes

Not syncing

My music is no longer syncing for offline play. Everyone I hit the sync button for my playlist, nothing happens. What can I do to fix this problem?

  • Casual Listener
  • My music is no longer syncing for offline play. Everyone I hit the sync button for my playlist, nothing happens. What can I do to fix this problem?
  • MichaelJerzak
  • Composer
  • 195 Views
  • 3 replies
  • 0 likes
  • 195 Views
  • 3 replies
  • 0 likes

FB sync (impossible or server problem?)

Hi, I've recently decided to create a spotify account (with Gmail) without using facebook. Since i'll eventually leave facebook someday, I don't want to lose everything I have done on this new account. But the inability of having a profile picture ma...

  • Casual Listener
  • Hi, I've recently decided to create a spotify account (with Gmail) without using facebook. Since i'll eventually leave facebook someday, I don't want to lose everything I have done on this new acco...
  • brunomiiguel
  • Casual Listener
  • 238 Views
  • 5 replies
  • 0 likes
  • 238 Views
  • 5 replies
  • 0 likes

Buying Premium Gift Card Online

Hi Hi, I want to buy a premium gift card for my sister in the UK as a present, but the Spotify website only lets you buy gift cards for a certain country if your credit card/paypal account are registered in that same country. Which means I can't buy ...

  • Casual Listener
  • Hi Hi, I want to buy a premium gift card for my sister in the UK as a present, but the Spotify website only lets you buy gift cards for a certain country if your credit card/paypal account are regi...
  • Joe
  • Community Legend
  • 4659 Views
  • 5 replies
  • 0 likes
  • 4659 Views
  • 5 replies
  • 0 likes

Spotify premium got charged on the wrong account.

Hi, i did see it now, but i have had spotify premium on my account for olmost a year, and the charge have been from my account, and the charge where supposed to go to netcom as they pay for it, but when i called netcom they told me to call spotify, b...

  • Newbie
  • Hi, i did see it now, but i have had spotify premium on my account for olmost a year, and the charge have been from my account, and the charge where supposed to go to netcom as they pay for it, but w...
  • Greg
  • Roadie
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

After 2 days Spotify not working on iPad

A friend setup my Spotify account and I don't know if it's premium trial or not. After 2 days it's not working anymore. When my daughter signs in with her free Spotify acct on my iPad hers works !?

  • Newbie
  • A friend setup my Spotify account and I don't know if it's premium trial or not. After 2 days it's not working anymore. When my daughter signs in with her free Spotify acct on my iPad hers works !?
  • MichaelJerzak
  • Composer
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Premium subscriber

I just recently purchased A new Premiumsubscription,Yet when I try to play a song,Your Radio pops up,as if I havent paid.Its Sorta agitating.What gives?@[Snip-Email(Privacy)-Peter]

  • Casual Listener
  • I just recently purchased A new Premiumsubscription,Yet when I try to play a song,Your Radio pops up,as if I havent paid.Its Sorta agitating.What gives?@[Snip-Email(Privacy)-Peter]
  • Joe
  • Community Legend
  • 141 Views
  • 2 replies
  • 0 likes
  • 141 Views
  • 2 replies
  • 0 likes

Please reset my devices

Please can you reset my devices for me as I have replaced my phone. cheers

  • Casual Listener
  • Please can you reset my devices for me as I have replaced my phone. cheers
  • Greg
  • Roadie
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Can't log in to spotify on PC with my facebook login details

Hello, Spotify is connected to my facebook and i use it on my phone all the time. But everytime I go to log into spotify on my pc or laptop, it says my username and/or password is incorrect. I have tried changing my facebook password and trying to lo...

  • Casual Listener
  • Hello,   Spotify is connected to my facebook and i use it on my phone all the time. But everytime I go to log into spotify on my pc or laptop, it says my username and/or password is inc...
  • 1280816483
  • Casual Listener
  • 1283 Views
  • 1 replies
  • 0 likes
  • 1283 Views
  • 1 replies
  • 0 likes

My Facebook account was disabled

My Facebook was disabled and now I don't have access to the services that I have paid for, and spotify is ignoring my emails. Please help.

  • Casual Listener
  • My Facebook was disabled and now I don't have access to the services that I have paid for, and spotify is ignoring my emails. Please help.
  • Joe
  • Community Legend
  • 175 Views
  • 3 replies
  • 0 likes
  • Account
  • 175 Views
  • 3 replies
  • 0 likes

Popular songs not in order

When you're looking at an artist page, why are the top 10 Popular songs in order by listening counts? For example, I'm looking at Rihanna's page and her #1 Popular song is "Princess of China" and "Diamonds" is 2nd even though it has 64,771,104 more l...

  • Newbie
  • When you're looking at an artist page, why are the top 10 Popular songs in order by listening counts?   For example, I'm looking at Rihanna's page and her #1 Popular song is "Princess of Chi...
  • Joe
  • Community Legend
  • 483 Views
  • 1 replies
  • 2 likes
  • 483 Views
  • 1 replies
  • 2 likes

Solved!! "I've Been Listening To" Artists: how often do they update?

I've noticed that the artists listed in "Artists I've Been Listening To" are artists that I listened to on Friday, but nothing since then. Same with my friends' profiles. I take it that this isn't a live listing, then. Question is, how often does tha...

  • Roadie
  • I've noticed that the artists listed in "Artists I've Been Listening To" are artists that I listened to on Friday, but nothing since then. Same with my friends' profiles. I take it that this isn't a ...
  • chrisiverson
  • Newbie
  • 1775 Views
  • 3 replies
  • 0 likes
  • 1775 Views
  • 3 replies
  • 0 likes

Polish Premium/Unlimited what for?

I was so happy when you enable Poland to use you app. Now i'm such dissapointed. It's all about library. I'm not talking only about some new wave stuff of Polish artists. You gave us Stones throw records, and now you took it back. That's how it looks...

  • Regular
  • I was so happy when you enable Poland to use you app. Now i'm such dissapointed. It's all about library. I'm not talking only about some new wave stuff of Polish artists. You gave us Stones throw rec...
  • sowa
  • Regular
  • 574 Views
  • 4 replies
  • 0 likes
  • 574 Views
  • 4 replies
  • 0 likes

Friends playlists

Many of my Spotify friends are radio programs and music magazines. Before, I could reach new playlists published by them through. Spotify. But since a while back, no more playlist are published there. But if I click a link on their website I can find...

  • Casual Listener
  • Many of my Spotify friends are radio programs and music magazines. Before, I could reach new playlists published by them through. Spotify. But since a while back, no more playlist are published there...
  • Amii
  • Casual Listener
  • 287 Views
  • 3 replies
  • 0 likes
  • 287 Views
  • 3 replies
  • 0 likes

Facebook and spotify accounts delinked

I used to log in using my facebook. This stopped working and now when I log into spotify using my old username, conorsul, it works fine except it's not linked to Facebook. When I log in using Facebook, it says it's a new account. Can this be undone. ...

  • Casual Listener
  • I used to log in using my facebook. This stopped working and now when I log into spotify using my old username, conorsul, it works fine except it's not linked to Facebook. When I log in using Faceboo...
  • meahtenoha
  • Spotify
  • 2602 Views
  • 85 replies
  • 2 likes
  • 2602 Views
  • 85 replies
  • 2 likes

I left Facebook and Spotify wiped my entire profile clean

I decided to deactivate my Facebook account, and noticed that Spotify automatically booted me from my account. I signed back in, and they reactivated my Facebook account without my permission or knowledge. As a result, I disconnected the Spotify acco...

  • Visitor
  • I decided to deactivate my Facebook account, and noticed that Spotify automatically booted me from my account.  I signed back in, and they reactivated my Facebook account without my permission o...
  • Adam
  • Roadie
  • 737 Views
  • 1 replies
  • 1 likes
  • customer service
    Deleted Playlists
    Facebook
  • 737 Views
  • 1 replies
  • 1 likes