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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1705 Views
  • 0 replies
  • 7 likes
  • Security
  • 1705 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446591 Views
  • 970 replies
  • 108 likes
  • Account
  • 446591 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199317 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199317 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108501 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108501 Views
  • 72 replies
  • 11 likes

Solved!! Premium trial, 10hr limit still up?

So, I reached my 10hr limit, entered my card details for Premium trial as I'm thinking about switching to premium. Everything went through, my account says premium, my reciept is fine, it says Premium at the top of the program. Every time I try to pl...

  • Newbie
  • So, I reached my 10hr limit, entered my card details for Premium trial as I'm thinking about switching to premium.   Everything went through, my account says premium, my reciept is fine, it ...
  • Peter__
  • Community Legend
  • 472 Views
  • 4 replies
  • 0 likes
  • 472 Views
  • 4 replies
  • 0 likes

0 Minutes

Hi, I just updated Spotify this morning to find that when it came back on after retsarting itself the minutes bar was there and it only had 3 mins on it which since depleted to zero. I was quite happy with the adverts why has this changed is it a mis...

  • Casual Listener
  • Hi,   I just updated Spotify this morning to find that when it came back on after retsarting itself the minutes bar was there and it only had 3 mins on it which since depleted to zero. &nb...
  • mr_rubbish84
  • Casual Listener
  • 514 Views
  • 4 replies
  • 0 likes
  • 514 Views
  • 4 replies
  • 0 likes

Subscription help

I downloaded the Spotify app on my phone the other day with the 48 hour trial. After deciding I like it, I decided to upgrade to the $10/mo premium plan. It works on my desktop however on my phone it's still saying "9 hours remaining of your trial". ...

  • Casual Listener
  • I downloaded the Spotify app on my phone the other day with the 48 hour trial. After deciding I like it, I decided to upgrade to the $10/mo premium plan. It works on my desktop however on my phone it...
  • Peter__
  • Community Legend
  • 440 Views
  • 6 replies
  • 0 likes
  • 440 Views
  • 6 replies
  • 0 likes

Solved!! Why is my account disabled

Hello, I had to create this dummy account as I'm not getting any response from support, which is very strange. A few days ago I had an issue with my regular account that was resolved fairly quickly. For some reason my account was disabled the next da...

  • Regular
  • Hello,   I had to create this dummy account as I'm not getting any response from support, which is very strange.   A few days ago I had an issue with my regular account that was res...
  • Peter__
  • Community Legend
  • 1809 Views
  • 11 replies
  • 1 likes
  • Account
    Premium
  • 1809 Views
  • 11 replies
  • 1 likes

Charged Twice for 3 straight months

I have been charged $9.99 twice in September, October, and November and the subscription page says my next payment is December. How do I fix this and get a refund for the additional charges?

  • Newbie
  • I have been charged $9.99 twice in September, October, and November and the subscription page says my next payment is December. How do I fix this and get a refund for the additional charges?
  • Josh
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Solved!! change display name to facebook name

Hi, I have subcribed to spotify using a username. I have have since linked it to my Facebook page. However my display name still shows my original username. Is there a way to change it to my Facebook name? Please advise. Thanks!

  • Casual Listener
  • Hi,   I have subcribed to spotify using a username.    I have have since linked it to my Facebook page. However my display name still shows my original username. Is there a way...
  • partlycloudy123
  • Casual Listener
  • 17482 Views
  • 3 replies
  • 0 likes
  • 17482 Views
  • 3 replies
  • 0 likes

Twitter

Can someone help me because I can't Login to my twitter account and I am not receiving my Reset code. Its really annoying please help

  • Newbie
  • Can someone help me because I can't Login to my twitter account and I am not receiving my Reset code. Its really annoying please help
  • Peter__
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • Login
  • 336 Views
  • 1 replies
  • 0 likes

Solved!! Facebook changed my username?

Hi. Just while ago Facebook (apparently) changed my Spotify username to my wifes Facebook name and also added my wifes picture to my Spotify account. How the hell is this possible??? Spotify even tells me that it is impossible to change the username....

  • Casual Listener
  • Hi.   Just while ago Facebook (apparently) changed my Spotify username to my wifes Facebook name and also added my wifes picture to my Spotify account. How the hell is this possible??? Spoti...
  • mikael7x
  • Casual Listener
  • 935 Views
  • 6 replies
  • 0 likes
  • 935 Views
  • 6 replies
  • 0 likes

Similar Artists section

Hi, i've got a question. My band wrongside is listed in spotify. But there's no Section "Info" and no section "Similar artists" when our profile is displayed. Is there a possibility to edit these sections by myself? It would be great if someone e.g. ...

  • Casual Listener
  • Hi,   i've got a question. My band wrongside is listed in spotify. But there's no Section "Info" and no section "Similar artists" when our profile is displayed. Is there a possibility to edi...
  • Peter__
  • Community Legend
  • 205 Views
  • 3 replies
  • 0 likes
  • Premium
  • 205 Views
  • 3 replies
  • 0 likes

Gift Card Issues

Hello, I've tried to enter my visa giftcard four times now for a new subscription for Premium but it is saying that it is invalid. Please help!!

  • Newbie
  • Hello, I've tried to enter my visa giftcard four times now for a new subscription for Premium but it is saying that it is invalid. Please help!!
  • Peter__
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 214 Views
  • 1 replies
  • 0 likes

I have suddenly on mobile device a non premium account but with all my playlists intact.

I´m not sure if my Iphone updated the spotify app, but suddenly I was forced to log in again and choosed login with facebook. I found out that my playlists were intact but it said that i had 48 hours of free trial left. Since I have an Premium accoun...

  • Newbie
  • I´m not sure if my Iphone updated the spotify app, but suddenly I was forced to log in again and choosed login with facebook. I found out that my playlists were intact but it said that i had 48 hours...
  • Peter__
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

'We are currently not able to redeem this code'

I recently purchased a spotify card but when trying to redeem I get the following error code 'We are currently not able to redeem this code' which doesnt seem to be explained on the FAQs and seems to be a similar (but different!) problem to some othe...

  • Newbie
  • I recently purchased a spotify card but when trying to redeem I get the following error code 'We are currently not able to redeem this code' which doesnt seem to be explained on the FAQs and seems to...
  • Peter__
  • Community Legend
  • 986 Views
  • 8 replies
  • 0 likes
  • 986 Views
  • 8 replies
  • 0 likes

delete my account

I cannot find the form to delete my subscription, please help I never use it anymore and don't wanna pay for it another month

  • Newbie
  • I cannot find the form to delete my subscription, please help I never use it anymore and don't wanna pay for it another month
  • Peter__
  • Community Legend
  • 314 Views
  • 2 replies
  • 0 likes
  • 314 Views
  • 2 replies
  • 0 likes

Change password > Another account is already registered...

Trying to change password on my account. Will not go through, with error message : ""Another account is already registered with this email address". Huh??? Please assist!

  • Casual Listener
  • Trying to change password on my account.  Will not go through, with error message : ""Another account is already registered with this email address".  Huh???  Please assist!
  • Peter__
  • Community Legend
  • 675 Views
  • 2 replies
  • 0 likes
  • Login
  • 675 Views
  • 2 replies
  • 0 likes

Lost Card

I lost my debit card that my spotify payment was taken from. Spotify tried to take the subscription from that card once I had stopped it at the bank. I now have a new card and have ammeded the payment details on my spotify account - will Spotify try ...

  • Casual Listener
  • I lost my debit card that my spotify payment was taken from. Spotify tried to take the subscription from that card once I had stopped it at the bank.   I now have a new card and have ammeded...
  • Peter__
  • Community Legend
  • 529 Views
  • 2 replies
  • 0 likes
  • Account
  • 529 Views
  • 2 replies
  • 0 likes

Iphone, gift card stopped working

My sons Spotify Premium, installed with a 3 month gift card, stopped working after 2 days. He now gets the Message that he can just listen to Spotify Premium on his computer (desktop). What has happend ?

  • Newbie
  • My sons Spotify Premium, installed with a 3 month gift card, stopped working after 2 days. He now gets the Message that he can just listen to Spotify Premium on his computer (desktop). What has happ...
  • Joe
  • Community Legend
  • 184 Views
  • 2 replies
  • 0 likes
  • 184 Views
  • 2 replies
  • 0 likes

stop

How do I stop the change for come in again

  • Visitor
  • How do I stop the change for come in again
  • Christoffer
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Solved!! I'm being billed twice, at two different times of the month.

I'm being billed twice, at two different times of the month. Once for Premium Service and Once for non-premium (4.99) service. I only should be getting billed once for Premium. I only have one Spotify account as far as I know, so I have no way to fig...

  • Newbie
  • I'm being billed twice, at two different times of the month. Once for Premium Service and Once for non-premium (4.99) service.   I only should be getting billed once for Premium. I only have...
  • Peter__
  • Community Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Remove Playlist ??

I suddenly got someone`s top tracks list in my playlist. I cant remove it, every time i try 5 of it adds. I dont follow this person and wonder why i have their top track list in my playlist. And one more thing, i dont have a friend button, to find fr...

  • Casual Listener
  • I suddenly got someone`s top tracks list in my playlist. I cant remove it, every time i try 5 of it adds.  I dont follow this person and wonder why i have their top track list in my playlist. An...
  • Peter__
  • Community Legend
  • 287 Views
  • 5 replies
  • 0 likes
  • Premium
  • 287 Views
  • 5 replies
  • 0 likes