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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 164723 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 164723 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11060 Views
  • 6 replies
  • 11 likes
  • Security
  • 11060 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 513513 Views
  • 986 replies
  • 112 likes
  • Account
  • 513513 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125438 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125438 Views
  • 74 replies
  • 12 likes

I have a problem with email

Forgive My English:It turns out that much time to login on Spotify, and good had ever used but now wanted to get serious about making lists has done.The issue was that the user name that I did back then is not what you normally use, but if you email ...

  • Newbie
  • Forgive My English: It turns out that much time to login on Spotify, and good had ever used but now wanted to get serious about making lists has done. The issue was that the user name that I di...
  • Peter__
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 207 Views
  • 1 replies
  • 0 likes

My email address is out of date

Hi! I have created my Spotify account long ago and I didn't use it much. Now I'm using it again and I accidentally asked for new password. Of course it went to my old email and I can't get it. Sooo, now I can't change any information from my account,...

  • Newbie
  • Hi!   I have created my Spotify account long ago and I didn't use it much. Now I'm using it again and I accidentally asked for new password. Of course it went to my old email and I can't get...
  • user-removed
  • Not applicable
  • 324 Views
  • 1 replies
  • 0 likes
  • Account
  • 324 Views
  • 1 replies
  • 0 likes

Music will download and stream on my Android phone but won't play offline????

I am in the middle of my 30 day free trial and pretty much everything works great EXCEPT I have music downloaded to my Android phone and when i go offline it tells me the subscription for offline has expired. My trial isn't up till the end of Decembe...

  • Newbie
  • I am in the middle of my 30 day free trial and pretty much everything works great EXCEPT I have music downloaded to my Android phone and when i go offline it tells me the subscription for offline has...
  • user-removed
  • Not applicable
  • 236 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 236 Views
  • 1 replies
  • 0 likes

Gift card: Code is invalid

Today i bought a gift card for 10 Euro's which i want to trade in for Spotify Premium. I bought this card at the Albert Heijn in Holland but when i enter the code in the Redeem page it says that it's invalid. Greetings,

  • Regular
  • Today i bought a gift card for 10 Euro's which i want to trade in for Spotify Premium. I bought this card at the Albert Heijn in Holland but when i enter the code in the Redeem page it says that it's...
  • Leroyw50
  • Regular
  • 221 Views
  • 2 replies
  • 0 likes
  • 221 Views
  • 2 replies
  • 0 likes

Gift card for another country

Hi all, My brother lives in the USA, I'm in the UK and I want to buy him a Spotify gift card for his birthday. If I buy one with my account, will it work for him in the USA when I email it over to him? Thanks for your time Tom

  • Newbie
  • Hi all,   My brother lives in the USA, I'm in the UK and I want to buy him a Spotify gift card for his birthday. If I buy one with my account, will it work for him in the USA when I email it...
  • Peter__
  • Community Legend
  • 746 Views
  • 1 replies
  • 0 likes
  • 746 Views
  • 1 replies
  • 0 likes

Gift card invalid

Today i bought a gift card 6 months Spotify Premium and when registering it it first went through O.K. but after logging of and then logging on i was back as a spotify free user... When trying to register the card again it comes back "invalid" Thanks...

  • Newbie
  • Today i bought a gift card 6 months Spotify Premium and when registering it it first went through O.K. but after logging of and then logging on i was back as a spotify free user... When trying to r...
  • Peter__
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
  • 258 Views
  • 1 replies
  • 0 likes

Re: spotify free in the usa - now unlimited? Is this true?

12/7/13 Hi, I just read on Spotify Help that the Spotify Free in the USA is now unlimited. Is this true? I know there used to be limitations on Spotify Free after 6 months.... (about 2 hrs/day or 10 hrs/ a month or something similar) Of course I real...

  • Regular
  • 12/7/13    Hi, I just read on Spotify Help that the Spotify Free in the USA is now unlimited.  Is this true?    I know there used to be limitations on Spotify Free a...
  • Peter__
  • Community Legend
  • 479 Views
  • 4 replies
  • 0 likes
  • Free
  • 479 Views
  • 4 replies
  • 0 likes

Solved!! Limiting bandwidth

Hi, I cannot use Spotify at work because my machine quickly generates a lot of traffic that annoys our local IT department. Spotify itself is not forbidden nor blocked but it draws attention easily which results in me to turn it off again. I have a r...

  • Casual Listener
  • Hi, I cannot use Spotify at work because my machine quickly generates a lot of traffic that annoys our local IT department. Spotify itself is not forbidden nor blocked but it draws attention easily w...
  • user-removed
  • Not applicable
  • 21364 Views
  • 7 replies
  • 0 likes
  • 21364 Views
  • 7 replies
  • 0 likes

New user

Okay so I'm having a couple of problems with spotify I have at least seven playlist but it's only saying I have one also I cannot figure out how to put a picture on here I allowed spotify to use my Facebook but still no picture if you could help with...

  • Newbie
  • Okay so I'm having a couple of problems with spotify I have at least seven playlist but it's only saying I have one also I cannot figure out how to put a picture on here I allowed spotify to use my F...
  • Peter__
  • Community Legend
  • 255 Views
  • 2 replies
  • 0 likes
  • Unlimited
  • 255 Views
  • 2 replies
  • 0 likes

Unable to change account setting and country due to duplicate account

Hi, My spotidy account does not allow me to do any changes to my account on the webpage (including changing country). When I save my changes this message is displayed "Another account is already registered with this email address.". How proceed if I ...

  • Newbie
  • Hi,   My spotidy account does not allow me to do any changes to my account on the webpage (including changing country). When I save my changes this message is displayed "Another account is a...
  • Peter__
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Spotify as a present for friends abroad

Dear spotifiers, I would like to buy an e-card for friends who live in Taiwan. I live in Germany. at the e-card page it says: "Spotify Premium codes can only be redeemed by recipients in the same country as the country you bought the e-card in." Is t...

  • Newbie
  • Dear spotifiers,   I would like to buy an e-card for friends who live in Taiwan. I live in Germany.   at the e-card page it says:   "Spotify Premium codes can only be redee...
  • Peter__
  • Community Legend
  • 320 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 320 Views
  • 2 replies
  • 0 likes

Won't let me buy premium after changing country

I've just changed my country on my profile from France to Australia and now it will not let me upgrade to premium, saying that the purchase is not currently available. Help please...

  • Newbie
  • I've just changed my country on my profile from France to Australia and now it will not let me upgrade to premium, saying that the purchase is not currently available.   Help please...
  • Peter__
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Wrong facebook, can't disconnect it.

Have been trying for weeks to fix this, using every tip on the community and in the ''Help''-section. Its the wrong facebook-account logged in on my spotify. I've tried logging out and in, I've re-installed it and restarted my computer. Nothing works...

  • Casual Listener
  • Have been trying for weeks to fix this, using every tip on the community and in the ''Help''-section. Its the wrong facebook-account logged in on my spotify. I've tried logging out and in, I've re-in...
  • Peter__
  • Community Legend
  • 462 Views
  • 5 replies
  • 0 likes
  • 462 Views
  • 5 replies
  • 0 likes

Redeeming new giftcard before current premium time end

Hi my current Spotify Premium last until 2013-12-16, I just redeemed a $10 giftcard now, it said: "Your account has been credited with 1 month of Spotify Premium" but why on my account subscription status its still says "You are registered for Spotif...

  • Regular
  • Hi my current Spotify Premium last until 2013-12-16, I just redeemed a $10 giftcard now, it said:   "Your account has been credited with 1 month of Spotify Premium"   but ...
  • Peter__
  • Community Legend
  • 363 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 363 Views
  • 3 replies
  • 0 likes

Solved!! Adding Profiles

Hi i was a premium member until I found out I could not add other profiles to my account e.g my daughter wanted to use the account too from the same house and then it logs me off if i am using it on the way to work on my mobile... has this been resol...

  • Casual Listener
  • Hi i was a premium member until I found out I could not add other profiles to my account e.g my daughter wanted to use the account too from the same house and then it logs me off if i am using it o...
  • user-removed
  • Not applicable
  • 524 Views
  • 5 replies
  • 0 likes
  • 524 Views
  • 5 replies
  • 0 likes

Free Vodafone Spotify premium offer not working

Hi, I am supposed to get free Spotify Premium with my new red plan,. I went to the offers.vodafone address sent to me by text and selected the free Spotify option. I signed in (free user) and it asked me if I wanted to upgrade my account to the premi...

  • Casual Listener
  • Hi, I am supposed to get free Spotify Premium with my new red plan,. I went to the offers.vodafone address sent to me by text and selected the free Spotify option. I signed in (free user) and it ...
  • Peter__
  • Community Legend
  • 3105 Views
  • 5 replies
  • 0 likes
  • 3105 Views
  • 5 replies
  • 0 likes

Can't change country

Just got back to the US after a semester in the UK. No matter what I do I can't change my country back to the US from the dropdown selection. It gives a little load and then nothing happens. Everything updated, tried this on Chrome and Internet Explo...

  • Newbie
  • Just got back to the US after a semester in the UK. No matter what I do I can't change my country back to the US from the dropdown selection. It gives a little load and then nothing happens. Everythi...
  • Peter__
  • Community Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

10 hr limit upgraded to premium 30day trial but it still shows limit message and wont play

10 hr limit upgraded to premium 30day trial but it still shows limit message and wont play does anyone know why they now have my bank details but i cant listen?

  • Newbie
  • 10 hr limit upgraded to premium 30day trial but it still shows limit message and wont play does anyone know why they now have my bank details but i cant listen?
  • Peter__
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Change email

How can i change my email adress on spotify? I wrote the wrong email adress when i registered some hour ago. I dont know what to do?? I even wrote down my visacard information!! Please help me

  • Newbie
  • How can i change my email adress on spotify? I wrote the wrong email adress when i registered some hour ago. I dont know what to do?? I even wrote down my visacard information!! Please help me
  • Peter__
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

fel användere visas.

Lånade ut min spotify till min kusin en snabbis och nu står det hennes namn på spotify, även på facebook. Loggar jag in via facebook så står det rätt namn men då försvinner mina spellistor. Har testa att koppla ifrån facebook i inställningar men inge...

  • Newbie
  • Lånade ut min spotify till min kusin en snabbis och nu står det hennes namn på spotify, även på facebook. Loggar jag in via facebook så står det rätt namn men då försvinner mina spellistor. Har ...
  • Peter__
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes