Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
288006 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
540620 Views
990 replies
114 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129619 Views
74 replies
12 likes
Puedo saber de algun modo que terminal perderá la sincronizacion ( tengo en uso los tres permitidos) si quiero sincronizarlo con un terminal distinto ???... No recuerdo en que orden sincronicé los tres anteriores !!! Gracias
Puedo saber de algun modo que terminal perderá la sincronizacion ( tengo en uso los tres permitidos) si quiero sincronizarlo con un terminal distinto ???... No recuerdo en que orden sincronicé los tr...
Community Legend
164 Views
1 replies
0 likes
Please log me out of all devices
Please log me out of all devices
Community Legend
235 Views
1 replies
0 likes
I have recieved an email becuase I have not used spotify in a while. It gave me a months free trial. But none of the links work on the email and I cannot get my free trial.
I have recieved an email becuase I have not used spotify in a while. It gave me a months free trial. But none of the links work on the email and I cannot get my free trial.
Newbie
2000 Views
16 replies
3 likes
Halloj, jag köpte av misstag tre månaders premium spotify. Jag har ingen som helst nytta av det och skulle vilja ändra till unlimited. Finns det någon möjlighet att ändra? Jag har fortfarande kvittot kvar och har ännu inte skrivit in koden. Jag hörde...
Halloj, jag köpte av misstag tre månaders premium spotify. Jag har ingen som helst nytta av det och skulle vilja ändra till unlimited. Finns det någon möjlighet att ändra? Jag har fortfarande kvitt...
Casual Listener
368 Views
2 replies
0 likes
I tried first to upgrade to spotify unlimited, when I am short on money, when that did not work I tried premium, that do not work either. I can not listen music!!! And I pay for it!
I tried first to upgrade to spotify unlimited, when I am short on money, when that did not work I tried premium, that do not work either. I can not listen music!!! And I pay for it!
Spotify Legend
150 Views
1 replies
0 likes
Hello, I up until yesterday had a unlimited account - cancelled it due to me buying a new phone at Telia, which gives me 12 months of spotify premium - as my current subscribtion doesnt end until Dec. 27, I cant enable the Premium subscribtion from T...
Hello, I up until yesterday had a unlimited account - cancelled it due to me buying a new phone at Telia, which gives me 12 months of spotify premium - as my current subscribtion doesnt en...
Community Legend
285 Views
1 replies
0 likes
Me han desaparecido todas las canciones de una lista de reproducción sin hacer nada.Como puedo recuperas?
Me han desaparecido todas las canciones de una lista de reproducción sin hacer nada. Como puedo recuperas?
Regular
374 Views
2 replies
0 likes
Hi, Yesterday I bought the unlimited subscription for Spotify (at home) and I was quite happy with it and I was listening to music I like all day long without any ads etc. but when I logged in on my computer just now at work it shows me that I'm usin...
Hi, Yesterday I bought the unlimited subscription for Spotify (at home) and I was quite happy with it and I was listening to music I like all day long without any ads etc. but when I logge...
Community Legend
320 Views
11 replies
0 likes
I activated the 30 days free trial after I received the offer on my mail. Then I noticed it wasn't still operating and I tried to activate it from the website but I payed 9,99 € anyway! Is there a way to get my money back? Thank you in advance
I activated the 30 days free trial after I received the offer on my mail. Then I noticed it wasn't still operating and I tried to activate it from the website but I payed 9,99 € anyway! Is th...
Casual Listener
174 Views
2 replies
0 likes
I don't know how to get in contact, but I cancelled my premium account three months ago. Upon checking my paypal account I'm still getting billed $10 per month. I was unaware of this. I haven't used any premium services in these months and made sure ...
I don't know how to get in contact, but I cancelled my premium account three months ago. Upon checking my paypal account I'm still getting billed $10 per month. I was unaware of this. I haven't used ...
Community Legend
213 Views
1 replies
0 likes
Please log me out of all the devices
Please log me out of all the devices
Community Legend
279 Views
2 replies
0 likes
Hi I just got spotifry platinum 3month free trial from guiltcity u don't know how to activate this voucher :-(( I already have regular spotifry account just don't know how ???
Hi I just got spotifry platinum 3month free trial from guiltcity u don't know how to activate this voucher :-(( I already have regular spotifry account just don't know how ???
Community Legend
1532 Views
6 replies
0 likes
Wow, where to begin? I have had alot of problems with my spotify history. I have alot of different accounts and i cant keep track on them. Altough when i got my phone i got a free premium account. But then all of the sudden it deactivated to free and...
Wow, where to begin? I have had alot of problems with my spotify history. I have alot of different accounts and i cant keep track on them. Altough when i got my phone i got a free premium ...
Community Legend
238 Views
1 replies
0 likes
Hi! I got the 30 day free trial. It works on my phone but still it says that I listened 10 hours on mt computer ... how can that be? /Julia
Hi! I got the 30 day free trial. It works on my phone but still it says that I listened 10 hours on mt computer ... how can that be? /Julia
Casual Listener
375 Views
2 replies
0 likes
Hello, I didnt want to create a new post about another lost playlist but...I've done a number of searches and also tried the following link: https://www.spotify.com/us/account/recover-playlists/ The list does not show my lost playlist I've also tried...
Hello, I didnt want to create a new post about another lost playlist but... I've done a number of searches and also tried the following link: https://www.spotify.com/us/account/recover-pl...
Casual Listener
216 Views
2 replies
0 likes
my premium account was cancelled months ago and my bank account is still being charged day by day. the past 4 days i have had $9.99 taken out of my account. is there a way to stop these accounts from charging from my account in the future? my account...
my premium account was cancelled months ago and my bank account is still being charged day by day. the past 4 days i have had $9.99 taken out of my account. is there a way to stop these accounts from...
Community Legend
201 Views
1 replies
0 likes
Having an issue with Spotify. It thinks I'm abroad but I'm not. I was in Germany for over a year, and after 14 days, it shut down. I accepted that and moved on. Now I'm back in the states, my IP address shows up as Los Angeles, CA (I checked off the ...
Having an issue with Spotify. It thinks I'm abroad but I'm not. I was in Germany for over a year, and after 14 days, it shut down. I accepted that and moved on. Now I'm back in the states, my IP addr...
Casual Listener
578 Views
3 replies
0 likes
I was unsure as to where to post this but I just saw a nice 50% off offer on Spotify Premium for students through UniDays. However it says that Ireland has been excluded from this offer. I can't see why we should miss out on a great offer like this, ...
I was unsure as to where to post this but I just saw a nice 50% off offer on Spotify Premium for students through UniDays. However it says that Ireland has been excluded from this offer. I can't see ...
Casual Listener
2119 Views
2 replies
2 likes
Nach einer Anmeldung war meine Playlist weg der Besitzer dieser Liste bin nun nicht mehr ich sondern eine Nummer...bitte Hilfe After a log in my playlist was gone instaed of me i nummber is now the Owner of my list please help my get my list back The...
Nach einer Anmeldung war meine Playlist weg der Besitzer dieser Liste bin nun nicht mehr ich sondern eine Nummer...bitte Hilfe After a log in my playlist was gone instaed of me i nummber i...
Casual Listener
279 Views
2 replies
0 likes
Forgive My English:It turns out that much time to login on Spotify, and good had ever used but now wanted to get serious about making lists has done.The issue was that the user name that I did back then is not what you normally use, but if you email ...
Forgive My English: It turns out that much time to login on Spotify, and good had ever used but now wanted to get serious about making lists has done. The issue was that the user name that I di...
Community Legend
207 Views
1 replies
0 likes
