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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421936 Views
  • 965 replies
  • 108 likes
  • Account
  • 421936 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186748 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186748 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103544 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103544 Views
  • 69 replies
  • 10 likes

Billed Twice?

Hi there. I've recently changed my debit card over, and as a result, had to pay for Spotify again - I have been billed twice, it appears. Please can you look into this? My username is leftywill. Kind regards, Will

  • Newbie
  • Hi there.    I've recently changed my debit card over, and as a result, had to pay for Spotify again - I have been billed twice, it appears.   Please can you look into this? My...
  • Peter__
  • Community Legend
  • 750 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 750 Views
  • 1 replies
  • 0 likes

Solved!! Payment via Paypal in Germany changed

Hi there, my Spotify account is charged over Paypal and PayPal charges my bank account. I have no credit card data on Paypal. Everything works fine for me. Now I tried to upgrade an account from a friend the same why I upgraded mine but now it seems ...

  • Newbie
  • Hi there,   my Spotify account is charged over Paypal and PayPal charges my bank account. I have no credit card data on Paypal. Everything works fine for me. Now I tried to upgrade an accoun...
  • Peter__
  • Community Legend
  • 756 Views
  • 1 replies
  • 0 likes
  • 756 Views
  • 1 replies
  • 0 likes

Accounts Incorrectly Linked

I had a a Premium Spotify account. I had my daughter sign up for an account which she logged in through her facebook. I used the same credit card on both accounts. I cancelled my account today and it seems her account was somehow linked to mine. When...

  • Casual Listener
  • I had a a Premium Spotify account. I had my daughter sign up for an account which she logged in through her facebook. I used the same credit card on both accounts. I cancelled my account today and it...
  • lukemccoy
  • Casual Listener
  • 256 Views
  • 2 replies
  • 0 likes
  • 256 Views
  • 2 replies
  • 0 likes

Payment error Help!

Hello I have had a premium spotify account for the last 5 months, about 4-5 days ago i got an email saying payment failed. However i still have money in my account. I removed the card to try again. I pressed add a new payment. When i want to add my p...

  • Casual Listener
  • Hello    I have had a premium spotify account for the last 5 months, about 4-5 days ago i got an email saying payment failed. However i still have money in my account. I removed the car...
  • Peter__
  • Community Legend
  • 340 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 340 Views
  • 3 replies
  • 0 likes

Removing Facebook from Spotify

I wanted to deactivate my Facebook account but when I did, I found I'm logged out of my (paid for) Spotify account. I had to reactivate it to log back. How do I set up unique login details for Spotify so I can use that while Facebook is deactivated? ...

  • Casual Listener
  • I wanted to deactivate my Facebook account but when I did, I found I'm logged out of my (paid for) Spotify account. I had to reactivate it to log back.   How do I set up unique login details...
  • Peter__
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Cannot log in, forgot password

Hello I have lost my credit card and afterwards gotten a new one. THerefore my account has been inactive. Now I have rebought a premium account. Problem: I can't log in - seems I have forgot my password. I keep finding this as the solution but how do...

  • Newbie
  • Hello I have lost my credit card and afterwards gotten a new one. THerefore my account has been inactive. Now I have rebought a premium account. Problem: I can't log in - seems I have forgot my pas...
  • Peter__
  • Community Legend
  • 402 Views
  • 1 replies
  • 0 likes
  • Account
  • 402 Views
  • 1 replies
  • 0 likes

Playlists Dissapeared

Hi Spotify, I read through the forum and found similar posts but my problem can only be addressed via a moderator. I have been using Spotify for about a month now and have built up playlists. After logging in a few days ago, I was prompted as a new u...

  • Visitor
  • Hi Spotify, I read through the forum and found similar posts but my problem can only be addressed via a moderator.  I have been using Spotify for about a month now and have built up playlists. &...
  • Peter__
  • Community Legend
  • 419 Views
  • 1 replies
  • 0 likes
  • Account
  • 419 Views
  • 1 replies
  • 0 likes

where is my premium?

While trying to install Spotify on my tablet I had to change my password to do so...once I did and signed in my phone or tablet did not have my premium service and all of my playlists and data was cleared. I have logged out and in, uninstalled and re...

  • Casual Listener
  • While trying to install Spotify on my tablet I had to change my password to do so...once I did and signed in my phone or tablet did not have my premium service and all of my playlists and data was c...
  • Peter__
  • Community Legend
  • 392 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 392 Views
  • 7 replies
  • 0 likes

PENDING - AMEX - SPOTIFY AUD SUBS RECURRING \\\W1F

Hi there, I recently changed my credit card payment method from a mastercard to an AMEX. I have been charged the following twice on the same day? PENDING - AMEX - SPOTIFY AUD SUBS RECURRING \\\W1F Both transactions are $0.01 AUD and are still pending...

  • Newbie
  • Hi there,   I recently changed my credit card payment method from a mastercard to an AMEX.   I have been charged the following twice on the same day? PENDING - AMEX - SPOTIFY AUD ...
  • Peter__
  • Community Legend
  • 1799 Views
  • 3 replies
  • 0 likes
  • 1799 Views
  • 3 replies
  • 0 likes

Second account?

I have a spotity account through spotify partner KPN. I'd like to listen to my playing list on my computer and at the same time, on (my son's) iPod. Do I need a second account? And if so, how do I go about getting myself one?

  • Newbie
  • I have a spotity account through spotify partner KPN. I'd like to listen to my playing list on my computer and at the same time, on (my son's) iPod. Do I need a second account? And if so, how do I go...
  • Peter__
  • Community Legend
  • 455 Views
  • 1 replies
  • 0 likes
  • Account
  • 455 Views
  • 1 replies
  • 0 likes

Bought Gift Card in wrong country...

I bought a gift card in another country, and now it tells me that the countries won't match? A refund or another way to be premium without additional costs would be nice

  • Visitor
  • I bought a gift card in another country, and now it tells me that the countries won't match? A refund or another way to be premium without additional costs would be nice
  • Peter__
  • Community Legend
  • 725 Views
  • 1 replies
  • 0 likes
  • 725 Views
  • 1 replies
  • 0 likes

Solved!! ECARD -> PREMIUM

Hey, I bought a 30 euro card for spotify and would like to use this to get premium ... i cant do this .... only thing i can do is buy 40 songs which i dnt want also last month i put my 30 euro card for the 4.99 a month for advertisment on accident .....

  • Casual Listener
  • Hey, I bought a 30 euro card for spotify and would like to use this to get premium ... i cant do this .... only thing i can do is buy 40 songs which i dnt want also last month i put my 30 euro ...
  • gauthierdd
  • Casual Listener
  • 295 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 295 Views
  • 1 replies
  • 0 likes

Solved!! Premium and playlist are gone...

I've been having alot of issues lately, and i'm extremely frustrated by now. When i login with my facebook account, i have no Premium and no playlist, and when i try to log in with my original username and password, it says that it doesnt exist... Wh...

  • Casual Listener
  • I've been having alot of issues lately, and i'm extremely frustrated by now.   When i login with my facebook account, i have no Premium and no playlist, and when i try to log in with my orig...
  • Jesperhla
  • Casual Listener
  • 393 Views
  • 4 replies
  • 0 likes
  • 393 Views
  • 4 replies
  • 0 likes

Unable to follow friends on facebook

Can´t seem to conect to my facebookfriends when i open spotify. tried to reinstale it , restart both program and the pc and still doesn´t work. If i go to preferences i dont have the "social network" option in there to check facebook or something.ple...

  • Regular
  • Can´t seem to conect to my facebookfriends when i open spotify. tried to reinstale it , restart both program and the pc and still doesn´t work. If i go to preferences i dont have the "social network"...
  • larainden
  • Casual Listener
  • 1039 Views
  • 14 replies
  • 0 likes
  • 1039 Views
  • 14 replies
  • 0 likes

Solved!! One of my playlists are gone

Hi My playlist named "country" is suddenly gone. Can someone fix it please? Thanks.

  • Casual Listener
  • Hi   My playlist named "country" is suddenly gone. Can someone fix it please?   Thanks.
  • dahle33
  • Casual Listener
  • 223 Views
  • 1 replies
  • 0 likes
  • Other
  • 223 Views
  • 1 replies
  • 0 likes

Mitt konto är hackat!

Det här är under all kritik! Jag är supernoga med mina inloggningsuppgifter och ni har en svag länk någonstans. Jag har anmält detta på tre eller fyra olika ställen och ni återkommer inte. Jag var till och med tvungen att köra en dispute mha paypal e...

  • Regular
  • Det här är under all kritik! Jag är supernoga med mina inloggningsuppgifter och ni har en svag länk någonstans.   Jag har anmält detta på tre eller fyra olika ställen och ni återkommer inte....
  • krassman66
  • Regular
  • 4891 Views
  • 15 replies
  • 0 likes
  • 4891 Views
  • 15 replies
  • 0 likes

Cancel payment connected with my credit card for an account that is not mine

I want to cancel a monthly payment connected with my credit card for an account that is not mine, can somebody at spotify help me with this?

  • Newbie
  • I want to cancel a monthly payment connected with my credit card for an account that is not mine, can somebody at spotify help me with this?
  • Peter__
  • Community Legend
  • 1923 Views
  • 1 replies
  • 0 likes
  • Account
  • 1923 Views
  • 1 replies
  • 0 likes

How to Unhide a Facebook friend?

I accidentally hid a Facebook friend and want to unhide them. Can anyone help me figure out how to do this. When I look at the "Find Friends" screen this person is not on there, because I hid them last week by accident, and I can't get them back on t...

  • Newbie
  • I accidentally hid a Facebook friend and want to unhide them.  Can anyone help me figure out how to do this.  When I look at the "Find Friends" screen this person is not on there, beca...
  • Peter__
  • Community Legend
  • 511 Views
  • 1 replies
  • 0 likes
  • Account
  • 511 Views
  • 1 replies
  • 0 likes

Forced to make new account

After the normal log in, when spotify opens up I am asked to log in again, this time in a green log in box. When I try to log in with my username and password it tells me that I am not registered with Spotify and when the box is closed then spotify i...

  • Casual Listener
  • After the normal log in, when spotify opens up I am asked to log in again, this time in a green log in box. When I try to log in with my username and password it tells me that I am not registered wit...
  • Peter__
  • Community Legend
  • 929 Views
  • 19 replies
  • 0 likes
  • 929 Views
  • 19 replies
  • 0 likes

Unidays half price for students error

Hi, I have signed up for a spotify premium account, however I was hoping to get the half-price premium as advertised on the Unidays website for which I am already signed up for. Unfortunately, when signing up I didn't receive discount and thought the...

  • Newbie
  • Hi,   I have signed up for a spotify premium account, however I was hoping to get the half-price premium as advertised on the Unidays website for which I am already signed up for. Unfor...
  • Sam
  • Spotify
  • 1043 Views
  • 3 replies
  • 1 likes
  • Other
    Premium
    Subscription
  • 1043 Views
  • 3 replies
  • 1 likes