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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4412 Views
  • 0 replies
  • 9 likes
  • Security
  • 4412 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 463303 Views
  • 974 replies
  • 110 likes
  • Account
  • 463303 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205055 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205055 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112881 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112881 Views
  • 72 replies
  • 12 likes

I changed facebook settings and now my playlists are gone

Hello, I recently thought it would be a good idea to change my facebook privacy settings. I switched off the 'apps you are using' setting and when i opened spotify again, my username was changed to something that looked like binary code. I then found...

  • Newbie
  • Hello,   I recently thought it would be a good idea to change my facebook privacy settings. I switched off the 'apps you are using' setting and when i opened spotify again, my username was c...
  • Peter__
  • Community Legend
  • 509 Views
  • 11 replies
  • 0 likes
  • 509 Views
  • 11 replies
  • 0 likes

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  • Casual Listener
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  • Christoffer
  • Community Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • Other
  • 130 Views
  • 1 replies
  • 0 likes

Solved!! Have had spotify premium for two months, still have advertising?

I have been paying for Spotify Premium for two months now and I still have advertisments when I listen on my computer. I am able to access my mobile spotify app, but the playlists do not sync. What could be the problem? -Kelsey

  • Newbie
  • I have been paying for Spotify Premium for two months now and I still have advertisments when I listen on my computer. I am able to access my mobile spotify app, but the playlists do not sync. What c...
  • Aevarine
  • Casual Listener
  • 639 Views
  • 12 replies
  • 0 likes
  • 639 Views
  • 12 replies
  • 0 likes

Can't login

Hi guys, I've trawled the boards but can't find a case that helped me solve this issue. I was having trouble recovering my Spotify password, and had also seen it linked to a Facebook account I didn't want. I've canceled the 4.99 Paypal subscription o...

  • Visitor
  • Hi guys,   I've trawled the boards but can't find a case that helped me solve this issue.   I was having trouble recovering my Spotify password, and had also seen it linked to a Fac...
  • clinky
  • Casual Listener
  • 399 Views
  • 4 replies
  • 0 likes
  • 399 Views
  • 4 replies
  • 0 likes

Solved!! Manual password reset needed

Hi, I need help with a password reset. The password reset button does not work. I do not get an email. I wrote an email to support and received an case ID back: 00711286 and already replied to the no-reply message. Thanks

  • Newbie
  • Hi,   I need help with a password reset. The password reset button does not work. I do not get an email. I wrote an email to support and received an case ID back: 00711286 and already repl...
  • LindadeH
  • Casual Listener
  • 1382 Views
  • 29 replies
  • 0 likes
  • 1382 Views
  • 29 replies
  • 0 likes

Spotify Premium randomly stopped working on my phone.

Hi All- My Spotify iOS app randomly stopped recognizing my premium subsciption. I double checked my status and I do have premium service (and have for the past year.) I've uninstalled and reinstalled the app to no avail. Please help. Thanks!

  • Casual Listener
  • Hi All-   My Spotify iOS app randomly stopped recognizing my premium subsciption.  I double checked my status and I do have premium service (and have for the past year.)  I've unin...
  • asifo
  • Casual Listener
  • 425 Views
  • 4 replies
  • 0 likes
  • Premium
  • 425 Views
  • 4 replies
  • 0 likes

Unable to unfollow play lists.

So I have a playlist I can not unfollow from a friend of mine. When I click on unfollow, the playlist will just reappear and stay. I tried reinstalling, I have tried unfollowing the profile, I done a lot to get rid of the problem and still is an issu...

  • Newbie
  • So I have a playlist I can not unfollow from a friend of mine. When I click on unfollow, the playlist will just reappear and stay. I tried reinstalling, I have tried unfollowing the profile, I done a...
  • Peter__
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Creating a spotify account for an organisation

Hi, Is it possible to set-up a spotify account for an organisation? We run in-house events where we like to play music before and after. Is there anyway our organisation can have their own account? If this is not possible, are we OK to play music thr...

  • Newbie
  • Hi,   Is it possible to set-up a spotify account for an organisation?  We run in-house events where we like to play music before and after.  Is there anyway our organisation can ha...
  • Peter__
  • Community Legend
  • 387 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 387 Views
  • 1 replies
  • 0 likes

Solved!! How many devices can you use?

I'm curious if i get the Premium service if i can log on (from a mobile device) and my kids too or do they have to have a separate account?

  • Casual Listener
  • I'm curious if i get the Premium service if i can log on (from a mobile device) and my kids too or do they have to have a separate account?
  • Peter__
  • Community Legend
  • 79451 Views
  • 4 replies
  • 0 likes
  • 79451 Views
  • 4 replies
  • 0 likes

account problem

hello, i lost my premium account and all my playlists...:( The problem started when i removed the spotify application from my facebook by mistake. The next day the spotify application was again on my facebook, like nothing has happened. After I loged...

  • Visitor
  • hello,   i lost my premium account and all my playlists...:( The problem started when i removed the spotify application from my facebook by mistake. The next day the spotify application was ...
  • Peter__
  • Community Legend
  • 264 Views
  • 3 replies
  • 0 likes
  • 264 Views
  • 3 replies
  • 0 likes

All playlists gone!

Hi, I have a dilemma. I disconnnected from facebook via the prefrences and Spotify turned off. When I loaded it back up and put in my password it brought up a box and I mistakenly click on I'm a new user and now all of my playlists with that log in h...

  • Casual Listener
  • Hi,   I have a dilemma. I disconnnected from facebook via the prefrences and Spotify turned off. When I loaded it back up and put in my password it brought up a box and I mistakenly click on...
  • Peter__
  • Community Legend
  • 388 Views
  • 4 replies
  • 0 likes
  • 388 Views
  • 4 replies
  • 0 likes

Unable to enable premium membership features even though I am paying member

HI I am a paying subscriber who do not get to experience my premium membership even though my bank account is getting charged 100NOK every month with the membership fee. Can someone help me with getting the product I am paying for?

  • Visitor
  • HI   I am a paying subscriber who do not get to experience my premium membership even though my bank account is getting charged 100NOK  every month with the membership fee. Can someone ...
  • Liam
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 138 Views
  • 1 replies
  • 0 likes

Solved!! Compromised credit card!

Hello! My credit card has been compromised and someone has been using it on Spotify. My credit card has been charged 9.99 twice for two months. I have already sent a contact form to Spotify twice, where they told me to go to community and seek help h...

  • Casual Listener
  • Hello! My credit card has been compromised and someone has been using it on Spotify. My credit card has been charged 9.99 twice for two months. I have already sent a contact form to Spotify twice, wh...
  • Robbie
  • Spotify Legend
  • 542 Views
  • 4 replies
  • 0 likes
  • 542 Views
  • 4 replies
  • 0 likes

I got debited for a month that I havent been using spotify

Hello there, Today I noticed that spotify had taken payments for two months, this month and last month. My spotify account has been cancelled for the last two months and I havent used it so i feel a bit ripped off seeing how you made me pay for a mon...

  • Newbie
  • Hello there, Today I noticed that spotify had taken payments for two months, this month and last month. My spotify account has been cancelled for the last two months and I havent used it so i feel a ...
  • meahtenoha
  • Spotify
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Solved!! Cannot change SofortDauerauftrag subscription

Hi, I have been paying with SofortDauerauftrag (sofort.com) all the time, but now I have an Extra Telekom Option which includes Premium on Spotify. So I went to the bank and canceled the previous one. Then waited till this option expires, but it didn...

  • Newbie
  • Hi,   I have been paying with SofortDauerauftrag (sofort.com) all the time, but now I have an Extra Telekom Option which includes Premium on Spotify.   So I went to the bank and can...
  • Goodman
  • Spotify Legend
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

Van free naar premium met kpn account

Ik heb/had een free account van spotify. Maar nu heb ik een kpn glasvezel abonnement genomen met spotify. Heb deze geactiveerd in eenvoudige stappen en dat lukte. Maar mijn account wordt niet om gezet naar premium? Hoe kunnen we dit veranderen/aanpas...

  • Visitor
  • Ik heb/had een free account van spotify. Maar nu heb ik een kpn glasvezel abonnement genomen met spotify. Heb deze geactiveerd in eenvoudige stappen en dat lukte. Maar mijn account wordt niet om geze...
  • Goodman
  • Spotify Legend
  • 507 Views
  • 1 replies
  • 0 likes
  • 507 Views
  • 1 replies
  • 0 likes

Spotify

  

  • Casual Listener
  •    
  • gl42
  • Casual Listener
  • 518 Views
  • 2 replies
  • 1 likes
  • Account
  • 518 Views
  • 2 replies
  • 1 likes

Solved!! Spotify account error

I have Spotify Premium and it has been working great,but today I couldn't share songs to facebook because it said that the service was temporarily unavailable. So I decided to reset the application on my Mac, and the problem was solved but now It doe...

  • Music Fan
  • I have Spotify Premium and it has been working great,but today I couldn't share songs to facebook because it said that the service was temporarily unavailable. So I decided to reset the app...
  • Peter__
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • Account
  • 255 Views
  • 1 replies
  • 0 likes

Payment went through and then got payment error and account cancelled

My Spotify premium payment was paid yesterday and not Spotify is telling me it didn't get paid and wants me to pay again to get my premium account back. But my bank shows the payment going through and paid.

  • Newbie
  • My Spotify premium payment was paid yesterday and not Spotify is telling me it didn't get paid and wants me to pay again to get my premium account back.  But my bank shows the payment going thro...
  • Peter__
  • Community Legend
  • 261 Views
  • 4 replies
  • 0 likes
  • 261 Views
  • 4 replies
  • 0 likes

Login trouble...

Hi! I can't remember my my password. And I can't figure out how to reset it. This link: https://www.spotify.com/password-reset/‎ just redirects me to https://www.spotify.com/se/account/profile/, and there's no reset password link there. Help?

  • Visitor
  • Hi! I can't remember my my password. And I can't figure out how to reset it.    This link:  https://www.spotify.com/password-reset/ ‎ just redirects me to https://www.spotify....
  • Peter__
  • Community Legend
  • 509 Views
  • 7 replies
  • 0 likes
  • 509 Views
  • 7 replies
  • 0 likes