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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • johnnie92
  • Visitor
  • 261383 Views
  • 787 replies
  • 81 likes
  • Account
  • 261383 Views
  • 787 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1128323 Views
  • 118 replies
  • 106 likes
  • Account
  • 1128323 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 71369 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 71369 Views
  • 63 replies
  • 8 likes

Solved!! How can I find out when my NUS discount ends?

I signed up to Spotify with the NUS discount, however I have no idea when it'll end and I'll go back to being charged £9.99 a month... So, how can I find out Liam

  • Community Legend
  • I signed up to Spotify with the NUS discount, however I have no idea when it'll end and I'll go back to being charged £9.99 a month...   So, how can I find out 😛   Liam
  • Liam
  • Community Legend
  • 331 Views
  • 4 replies
  • 0 likes
  • 331 Views
  • 4 replies
  • 0 likes

problem premium account

hi guys, I've problem with my account, I'm italian and spotify is available in Italy but now i'm in Hungary. The problem is, I can't buy a premium account because is not available in Hungary and I can't use the free version because it's available out...

  • Newbie
  • hi guys,  I've problem with my account, I'm italian and spotify is available in Italy but now i'm in Hungary. The problem is, I can't buy a premium account because is not available in Hungar...
  • Liam
  • Community Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Maccabees - Given to the Wild - Removed from Spotify US

This is one of my favorite albums from the past few years, and within the past week it has been removed from Spotify US, where it had been available since release. The album is still available on the US iTunes store. What gives? It seems that the Spo...

  • Music Fan
  • This is one of my favorite albums from the past few years, and within the past week it has been removed from Spotify US, where it had been available since release. The album is still available on the...
  • CarlosDiaz
  • Music Fan
  • 559 Views
  • 3 replies
  • 2 likes
  • 559 Views
  • 3 replies
  • 2 likes

Music will not play

Hello, As of about 5 minutes ago all music will not play in either the application, the webbased version of Spotfy, or the mobile applications. I am saddened to see when trying to access your support pages the lack of any contact details, especially ...

  • Casual Listener
  • Hello,   As of about 5 minutes ago all music will not play in either the application, the webbased version of Spotfy, or the mobile applications.   I am saddened to see when trying ...
  • smelico
  • Community Legend
  • 997 Views
  • 13 replies
  • 2 likes
  • 997 Views
  • 13 replies
  • 2 likes

Can iI create a new spotify account

I after speaking to Virgin Media about the problem which I posted here it seems there is a problem in regesting a premium to an existing account. So my question is can I set up a new spotify account with a new email address.

  • Regular
  • I after speaking to Virgin Media about the problem which I posted here it seems there is a problem in regesting a premium to an existing account.   So my question is can I set up a new spoti...
  • Peter__
  • Community Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Hacked account

My account "ch4lle" have been hacked and I now have been charged for 1 year of spotify för 1188 swedish kronor. I have not aproved this and wish to cancel this and get my money back and my account disabled. /Charlie

  • Newbie
  • My account "ch4lle" have been hacked and I now have been charged for 1 year of spotify för 1188 swedish kronor. I have not aproved this and wish to cancel this and get my money back and my account di...
  • Peter__
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Solved!! Catalogue abroad

Hello Is the available catalogue decided by IP address or by registered credit card address? So for example, if I live and use Spotify in the UK but would like the Swedish Spotify catalogue (and apps), can I use a Swedish credit card? As an ex-pat Sw...

  • Casual Listener
  • Hello   Is the available catalogue decided by IP address or by registered credit card address?  So for example, if I live and use Spotify in the UK but would like the Swedish Spotify ca...
  • Peter__
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Red exclamation marks, offline mode withdrawn

Why not rather than error messages have solution messages. Spotify is hands down the worst software I currently use. After streaming problems I now have. 1. The inability to download for offline use with red exclamation marks appearing everywhere bot...

  • Music Fan
  • Why not rather than error messages have solution messages. Spotify is hands down the worst software I currently use.    After streaming problems I now have.   1. The inability ...
  • Peter__
  • Community Legend
  • 1776 Views
  • 3 replies
  • 0 likes
  • 1776 Views
  • 3 replies
  • 0 likes

Hacked premium account, changes email address, and unauthorised yearly payment taken

Hi, Please can you review case #00753490, it seems the email address that was linked to my account had changed to some random gmail account. I only noticed this when instead of my monthly subscription a whole yearly payment was taken. However I'm una...

  • Regular
  • Hi,   Please can you review case #00753490, it seems the email address that was linked to my account had changed to some random gmail account.  I only noticed this when instead of my mo...
  • Robbie
  • Spotify Legend
  • 574 Views
  • 8 replies
  • 0 likes
  • 574 Views
  • 8 replies
  • 0 likes

Solved!! Not Reciving Password Reset Emails

Hi, I have filled out a request about a password reset with the reference number 00DD0pxIW._500D0PYfU I still have not received password reset email. I had been checking the spam email and disabled filters . I do know google will filter some emails t...

  • Casual Listener
  • Hi, I have filled out a request about a password reset with the reference number  00DD0pxIW._500D0PYfU I still have not received password reset email. I had been checking the spam email and disa...
  • Robbie
  • Spotify Legend
  • 521 Views
  • 6 replies
  • 0 likes
  • 521 Views
  • 6 replies
  • 0 likes

My spotify account is not working (can login though)

Hello. Just all of sudden i can't play music on my spotify account. It just stopped working for no reason.When i try to play a song, it's like the song does not try to load. I does not work in the webplayer either. What could be wrong? I'm very happy...

  • Casual Listener
  • Hello.   Just all of sudden i can't play music on my spotify account. It just stopped working for no reason.When i try to play a song, it's like the song does not try to load. I does not...
  • soduno
  • Casual Listener
  • 792 Views
  • 25 replies
  • 1 likes
  • 792 Views
  • 25 replies
  • 1 likes

Keep getting same error message, cant play any songs

There is a problem with the connection with spotify. Please try again shortly (802)Every time I go to play a song I get the same error, spotify was working fine last night, woke up this morning and all I get is this error. I have tried everything, cl...

  • Casual Listener
  • There is a problem with the connection with spotify. Please try again shortly (802) Every time I go to play a song I get the same error, spotify was working fine last night, woke up this morning a...
  • uncycle
  • Casual Listener
  • 526 Views
  • 11 replies
  • 0 likes
  • 526 Views
  • 11 replies
  • 0 likes

Can't change country

Hi, everytime I open spotify I get a message saying that my country does not match the one set in my profile. The thing is, I was in the UK until a couple of months ago, and now I am in Portugal, and it worked in the UK because I had the country set ...

  • Visitor
  • Hi, everytime I open spotify I get a message saying that my country does not match the one set in my profile.    The thing is, I was in the UK until a couple of months ago, and now I am...
  • user-removed
  • Not applicable
  • 164 Views
  • 4 replies
  • 0 likes
  • 164 Views
  • 4 replies
  • 0 likes

Premium user > Change facebook account

Hello everyone, I'm a premium user and I need to change the way I login spotify. My account's connected to my old facebook account and I don't know how to change it without loose my playlists and my premium priviledges. Is there anyone that can help ...

  • Visitor
  • Hello everyone, I'm a premium user and I need to change the way I login spotify.   My account's connected to my old facebook account and I don't know how to change it without loose my play...
  • Peter__
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Being charged monthly even though I canceled a long time ago!

There's an account I have and I don't remember the password to it. I think the account name is "Chroz" but I didn't connect it to a facebook. I believe this account is being charged monthly even though I canceled my premium trial immediately after se...

  • Casual Listener
  • There's an account I have and I don't remember the password to it. I think the account name is "Chroz" but I didn't connect it to a facebook. I believe this account is being charged monthly even thou...
  • chroze
  • Casual Listener
  • 204 Views
  • 5 replies
  • 0 likes
  • 204 Views
  • 5 replies
  • 0 likes

Spotify 30 day free trial

Hello, I used the free trial premium for 1 month and saw today I was charged 50sd by paypal! How to do now to have this rectified? Thanks for your help and reply!

  • Newbie
  • Hello,   I used the free trial premium for 1 month and saw today I was charged 50sd by paypal! How to do now to have this rectified?   Thanks for your help and reply!   &...
  • Joe
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Free Spotify not working on Ipad

Hi, I set my dad up on Free Spotify as he is retired so can't take on a regular payment. He was happy to have the ads etc. This was 8 days ago and now all his playlists are showing as having zero content and saying that he needs to upgrade. He can't ...

  • Newbie
  • Hi,   I set my dad up on Free Spotify as he is retired so can't take on a regular payment.  He was happy to have the ads etc. This was 8 days ago and now all his playlists are showing a...
  • Liam
  • Community Legend
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Facebook password

The spotify app is asking me to enter my facebook password directly into it. Is that a direct violation of the FB Terms of Service? They specifically say not to enter your FB password anywhere but FB.

  • Newbie
  • The spotify app is asking me to enter my facebook password directly into it.  Is that a direct violation of the FB Terms of Service?  They specifically say not to enter your FB password any...
  • Peter__
  • Community Legend
  • 243 Views
  • 5 replies
  • 0 likes
  • 243 Views
  • 5 replies
  • 0 likes

Wrong Profile Subscribed

Hey, This might sound lame, but I accidently membered the wrong Spotify profile. Is there anything I can do to transfer it to the right account?

  • Newbie
  • Hey,   This might sound lame, but I accidently membered the wrong Spotify profile. Is there anything I can do to transfer it to the right account?
  • Liam
  • Community Legend
  • 136 Views
  • 2 replies
  • 0 likes
  • 136 Views
  • 2 replies
  • 0 likes