Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • NathanGuy
  • Casual Listener
  • 233964 Views
  • 374 replies
  • 22 likes
  • Account
    Free
  • 233964 Views
  • 374 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12572 Views
  • 6 replies
  • 11 likes
  • Security
  • 12572 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • slothinaloft
  • Newbie
  • 526898 Views
  • 988 replies
  • 113 likes
  • Account
  • 526898 Views
  • 988 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127653 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127653 Views
  • 74 replies
  • 12 likes

withdrawn offline access after reinstalling

Hi i can no longer get offline access on my computer. I had to reinstall it as it would only work off line before. I'm only aware of it being installed on 2 devices?

  • Newbie
  • Hi   i can no longer get offline access on my computer. I had to reinstall it as it would only work off line before. I'm only aware of it being installed on 2 devices?
  • Peter__
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Spotify has kicked me out of my own account

Suddenly, Spotify doesn't recognize my account and says my 'trial subscription' is ending in a couple of days. And, none of my saved tracks are there. I've been a premium member for about 10 months, and I last paid my $9.99 subscription on April 30th...

  • Visitor
  • Suddenly, Spotify doesn't recognize my account and says my 'trial subscription' is ending in a couple of days. And, none of my saved tracks are there. I've been a premium member for about 10 months, ...
  • user-removed
  • Not applicable
  • 1593 Views
  • 17 replies
  • 0 likes
  • 1593 Views
  • 17 replies
  • 0 likes

Cancel subscription

I want to cancel my free subscription before tomorrow so I won't be charged but can't remember my password. When I click "forgot password" it still asks me for my old password. When I emailed support about it they sent me a badly spelled email asking...

  • Visitor
  • I want to cancel my free subscription before tomorrow so I won't be charged but can't remember my password. When I click "forgot password" it still asks me for my old password. When I emailed support...
  • Peter__
  • Community Legend
  • 224 Views
  • 2 replies
  • 0 likes
  • 224 Views
  • 2 replies
  • 0 likes

Not premium anymore!!!!

What is the fuzz about????<br>I have been premium for over a year now and now I have been kicked out!!! Why??? Where is my playlist?? Why have you cancelled my premium account??

  • Newbie
  • What is the fuzz about????<br>I have been premium for over a year now and now I have been kicked out!!! Why??? Where is my playlist?? Why have you cancelled my premium account??
  • Peter__
  • Community Legend
  • 456 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 456 Views
  • 2 replies
  • 0 likes

Spotify deleted my playlist

I am a premium user account <> it alerted me I needed to become a premium user I already am one so I logged out and logged in and all my music was gone please help thanks [Snip-Email(Privacy)-Peter]

  • Casual Listener
  • I am a premium user account <<SNIP>> it alerted me I needed to become a premium user I already am one so I logged out and logged in and all my music was gone please help thanks   ...
  • Peter__
  • Community Legend
  • 341 Views
  • 7 replies
  • 0 likes
  • 341 Views
  • 7 replies
  • 0 likes

Forgot to cancel subscription

Hello there, I forgot to cancel my subscription and I have been charged for it, is there any leaway in regards to getting a refund and cancelling said subscription? Or would that be unacceptable..? Many thanks.

  • Newbie
  • Hello there, I forgot to cancel my subscription and I have been charged for it, is there any leaway in regards to getting a refund and cancelling said subscription? Or would that be unacceptable..? &...
  • Peter__
  • Community Legend
  • 4159 Views
  • 1 replies
  • 0 likes
  • 4159 Views
  • 1 replies
  • 0 likes

removing access to account thats logged in on friends Iphone?

I had logged my Spotify account in a friends phone so we could listen to the music in the car since my phone wasnt linked up to her car. We no longer are friends so id like to remove her access to the account so she wont be using her for herself. I c...

  • Casual Listener
  • I had logged my Spotify account in a friends phone so we could listen to the music in the car since my phone wasnt linked up to her car. We no longer are friends so id like to remove her access ...
  • Peter__
  • Community Legend
  • 1473 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1473 Views
  • 1 replies
  • 0 likes

Paid for unlimited although have free access!!

Well, took the plunge tonight and paid for an unlimited subscription (£9.99 per month) I have the reciept advising the payment was taken sucesfully although when I sign into Spotify I still have free access with the adverts etc. How long should this ...

  • Newbie
  • Well, took the plunge tonight and paid for an unlimited subscription (£9.99 per month)  I have the reciept advising the payment was taken sucesfully although when I sign into Spotify I still hav...
  • Peter__
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Gifting Spotify

Dear Spotify, I want to gift Spotify to someone. Correct me if I am wrong, but I now have to logon to their facebook account and use my credit card there. I only wanted to gift it for a year. So, when the year is up, I would need to re-logon to their...

  • Casual Listener
  • Dear Spotify,   I want to gift Spotify to someone. Correct me if I am wrong, but I now have to logon to their facebook account and use my credit card there. I only wanted to gift it for a year...
  • Peter__
  • Community Legend
  • 532 Views
  • 3 replies
  • 0 likes
  • 532 Views
  • 3 replies
  • 0 likes

60 day free trial

I got a spotify 60 day free trial and so I signed up for it. My receipt says that I signed up for a 60 day free trial, but on my spotify account it says that my trial ends after 30 days. What's going on and how can I fix this?

  • Newbie
  • I got a spotify 60 day free trial and so I signed up for it.  My receipt says that I signed up for a 60 day free trial, but on my spotify account it says that my trial ends after 30 days.  ...
  • Peter__
  • Community Legend
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Subscription upgrade resulted in two accounts: Spotify and Facebook

Hi there, I've been on Spotify Unlimited for a long time and decided to upgrade to Premium after seeing a student discount offer. I upgraded the account, but authorised the account through Facebook during the payment process. It now seems that I have...

  • Newbie
  • Hi there,   I've been on Spotify Unlimited for a long time and decided to upgrade to Premium after seeing a student discount offer. I upgraded the account, but authorised the account through...
  • Adam
  • Roadie
  • 252 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 252 Views
  • 1 replies
  • 0 likes

How do I upgrade to Spotify Unlimited?

I have wanted to upgrade to spotify unlimited but for some reason the option is no longer there, can someone help me please?

  • Regular
  • I have wanted to upgrade to spotify unlimited but for some reason the option is no longer there, can someone help me please?
  • Adam
  • Roadie
  • 5755 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
    Unlimited
  • 5755 Views
  • 1 replies
  • 0 likes

Spotify charging me but I have forgotten login and can't cancel!!!

Can someone help me I had spotify as an app on my phone which was fine paying for premium then it logged me out for unknown reasons and think I have signed up twice. Now I am being charged 9.99 every month but I can't cancel as I'm not sure of my log...

  • Casual Listener
  • Can someone help me I had spotify as an app on my phone which was fine paying for premium then it logged me out for unknown reasons and think I have signed up twice. Now I am being charged 9.99 every...
  • Adam
  • Roadie
  • 657 Views
  • 2 replies
  • 0 likes
  • 657 Views
  • 2 replies
  • 0 likes

Change of country and credit card

In order to change my credit card from Denmark to the United Kingdom, I need to change my country from DK to the UK. I can not do this before having changed my credit card details. This Catch 22 does not make any sense! Please advise.

  • Casual Listener
  • In order to change my credit card from Denmark to the United Kingdom, I need to change my country from DK to the UK. I can not do this before having changed my credit card details. This Catch 22 does...
  • Peter__
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Being followed

I just received a notification that I am being followed. Whilst the follower is a friend, I am not happy that my Spotify account can be accessed in this way, I am just not interested in the "social" side of the service.

Can someone please let me know...

  • Newbie
  • I just received a notification that I am being followed. Whilst the follower is a friend, I am not happy that my Spotify account can be accessed in this way, I am just not interested in the "social" ...
  • Josh
  • Community Legend
  • 343 Views
  • 2 replies
  • 0 likes
  • Other
  • 343 Views
  • 2 replies
  • 0 likes

Solved!! Account Was Disconnected, Help?

My Dad accidentally linked his facebook to my old account, and when i removed it and reconnected my account to my facebook i lost all of my playlists and my account. I can still view my account (Its now a numerical code with no image, but its playlis...

  • Casual Listener
  • My Dad accidentally linked his facebook to my old account, and when i removed it and reconnected my account to my facebook i lost all of my playlists and my account. I can still view my account (Its ...
  • Pixiepiichi
  • Casual Listener
  • 446 Views
  • 4 replies
  • 0 likes
  • 446 Views
  • 4 replies
  • 0 likes

I lost all my playlists

day now I got deleted all my playlists please restore id : thejhonsex

  • Newbie
  • day now I got deleted all my playlists please restore id : thejhonsex
  • Peter__
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • Free
    Other
  • 215 Views
  • 1 replies
  • 0 likes

Personal Catalong and Playlist data management.

I have signed up for Spotify Premium. I am using Spotify to help flush out the body of work for my favorite artitst and bands. The most important aspect of the service is not the streaming but the compiled data from my listening and adding artist wor...

  • Casual Listener
  • I have signed up for Spotify Premium. I am using Spotify to help flush out the body of work for my favorite artitst and bands. The most important aspect of the service is not the streaming but the co...
  • eunix357
  • Casual Listener
  • 331 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 331 Views
  • 2 replies
  • 0 likes

Error 408 Thailand

I'm currently in Thailand travelling. I've been using my spotify account just fine in Vietnam and Cambodia but here I keep getting 408. Is there any way i can stop this from happening.

  • Newbie
  • I'm currently in Thailand travelling. I've been using my spotify account just fine in Vietnam and Cambodia but here I keep getting 408. Is there any way i can stop this from happening.
  • Peter__
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Someone else using my spotify

My friends is using my spotify! Please help! he log him out! He refuses to log out! Please help me!

  • Visitor
  • My friends is using my spotify! Please help! he log him out! He refuses to log out! Please help me!
  • Peter__
  • Community Legend
  • 272 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 272 Views
  • 2 replies
  • 0 likes