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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80372 Views

9 replies

2 likes

Account
Login
  • 80372 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653736 Views

13 replies

4 likes

Account
  • 653736 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734164 Views

18 replies

29 likes

  • 734164 Views
  • 18 replies
  • 29 likes

Can't login to Spotify on iPhone

Hi we got this messáge when we try to use Spotify. Premium Required Spotify Premium is required for ondemand mobile streaming. It.´s free to on desktop. We have bougt 2 cards with 100kr each to use on 2 Iphones. We baugt this cards because we don´t w...

Newbie

Hi we got this messáge when we try to use Spotify.   Premium Required Spotify Premium is required for ondemand mobile streaming. It.´s free to on desktop.   We have bougt 2 card...

Jamie

Spotify Legend

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

Received text message - How to turn off?

I received a text message for a preview of an "artist" that I'm not interested in. I have all settings for notifications turned off. I can't find a settings for this text message I received however. I don't want to receive any notifications from Spot...

Regular

I received a text message for a preview of an "artist" that I'm not interested in. I have all settings for notifications turned off. I can't find a settings for this text message I received however. ...

Peter__

Community Legend

2540 Views

3 replies

0 likes

Account
Subscription
  • 2540 Views
  • 3 replies
  • 0 likes

My premiun spotfy does not work in ipad and iphone!

I am a premium subscriber and suddenly after having to reinstall the spotify app on my iphone 5 and Ipad, it says Im not a premium subscriber. However, I checked on the computer and it still shows me as a premium and has all my playlists. Please help...

Newbie

I am a premium subscriber and suddenly after having to reinstall the spotify app on my iphone 5 and Ipad, it says Im not a premium subscriber. However, I checked on the computer and it still shows me...

Jamie

Spotify Legend

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

How can I keep Facebook deactivated?

Hi, Is there any way I can keep my Facebook deactivated and use my Spotify Premium?!I am getting Premium via my mobile provider. Is there a way I change my email to another Facebook account to use with my Spotify maybe? I have a secondary Facebook, w...

Newbie

Hi,   Is there any way I can keep my Facebook deactivated and use my Spotify Premium?! I am getting Premium via my mobile provider. Is there a way I change my email to another Facebook acco...

Jamie

Spotify Legend

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Solved!! I dont need premium account

Hello! I don't need premium account and i don't want to pay for this product.

Newbie

Hello! I don't need premium account and i don't want  to pay for this product.

user-removed

Not applicable

640 Views

2 replies

0 likes

  • 640 Views
  • 2 replies
  • 0 likes

Solved!! Recover premium subscription

El día de hoy realicé una compra de un cupon premium a mi cuenta, el problema es que por error lo compré a mi cuenta anterior(La de facebook). Mi Facebook fue dado de baja hace unos meses, y no me deja acceder, deseo saber que puedo hacer para recupe...

Newbie

  El día de hoy realicé una compra de un cupon premium a mi cuenta, el problema es que por error lo compré a mi cuenta anterior(La de facebook). Mi Facebook fue dado de baja hace unos meses,...

Peter__

Community Legend

492 Views

1 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 492 Views
  • 1 replies
  • 0 likes

Solved!! Change account profile

Hi guy, I just need if to know if I can transform my actual Premium account on my fb account in a simply stand alone Spotify account. At start I tried spotify by accessing my fb log, after that I've buyed premium but now I prefer to separate the two ...

Regular

Hi guy, I just need if to know if I can transform my actual Premium account on my fb account in a simply stand alone Spotify account. At start I tried spotify by accessing my fb log, after that I...

Peter__

Community Legend

704 Views

4 replies

0 likes

  • 704 Views
  • 4 replies
  • 0 likes

Thanks for charging me after I cancelled my subscription

So, I cancelled my premium subscription almost 2 weeks ago, went through the whole process citing that it was too expensive. However I get a paypal receipt that I was billed for yet another month. Who do I contact about this? and Spotify should reall...

Newbie

So, I cancelled my premium subscription almost 2 weeks ago, went through the whole process citing that it was too expensive. However I get a paypal receipt that I was billed for yet another month. Wh...

user-removed

Not applicable

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Solved!! Subscription stop

Hi there, I just activated my free spotify premium and I would like to pay in the future with the spotify cards. Now I want to stop my subscription so I am not at the risk of accidentally paying the 10 euros. But if I stop the subscription will the c...

Casual Listener

Hi there,   I just activated my free spotify premium and I would like to pay in the future with the spotify cards. Now I want to stop my subscription so I am not at the risk of accidentally ...

J_chem

Casual Listener

729 Views

2 replies

0 likes

  • 729 Views
  • 2 replies
  • 0 likes

2 accounts with same email

I somehow have 2 spotify accounts and would like to sync them. Anyone know would I go about doing this?They both have the same email address but different playlists and I access them both from my computer - the one I opened via facebook and the other...

Casual Listener

I somehow have 2 spotify accounts and would like to sync them. Anyone know would I go about doing this? They both have the same email address but different playlists and I access them both from my c...

LindyCumings

Casual Listener

692 Views

2 replies

0 likes

  • 692 Views
  • 2 replies
  • 0 likes

Solved!! Wrong public profile name showing up.

I set-up my spotify on a friends computer and it was automatically connected to his facebook. I deactivated it from his facebook and connected it to my facebook. Now it is showing my profile picture but it is showing his name. I tried a clean install...

Casual Listener

I set-up my spotify on a friends computer and it was automatically connected to his facebook. I deactivated it from his facebook and connected it to my facebook. Now it is showing my profile picture ...

ravez

Casual Listener

2129 Views

15 replies

1 likes

  • 2129 Views
  • 15 replies
  • 1 likes

Someone is using my spotify account

I was at a sleepover last week, and i connected my spotify to the device at her house.. But now she has added playlists and deleted my lists, what can i do?

Casual Listener

I was at a sleepover last week, and i connected my spotify to the device at her house.. But now she has added playlists and deleted my lists, what can i do?

Taylor

Community Legend

240 Views

1 replies

0 likes

Account
Security
  • 240 Views
  • 1 replies
  • 0 likes

Solved!! Geting Spotify Premium without test time

Hey Guys, I´ve got the problem, theat i got a Spotify Premium code but not a credit card. Is there a way to skip the trial mode and activate the premium mode directly? Thanks, David

Casual Listener

Hey Guys, I´ve got the problem, theat i got a Spotify Premium code but not a credit card.  Is there a way to skip the trial mode and activate the premium mode directly? Thanks, David

MichaelJerzak

Composer

534 Views

6 replies

0 likes

  • 534 Views
  • 6 replies
  • 0 likes

Solved!! Why am I being double charged for my Spotify premium account?

Hi, I renewed my Spotify Premium a few months ago and paid for another year in advance. When I look at my receipts it seems that I also have been charged monthly for the same account. That doesn´t seem right to me. I have one account and would only l...

Newbie

Hi, I renewed my Spotify Premium a few months ago and paid for another year in advance. When I look at my receipts it seems that I also have been charged monthly for the same account. That doesn´t ...

Peter__

Community Legend

11823 Views

3 replies

0 likes

  • 11823 Views
  • 3 replies
  • 0 likes

Membership wont change from free to premium hours after purchasing

I bought the premium sub today whilst logged into spotify via my facebook. Once I paid I logged in and it still says I am free user and has done for hours. However when I clicked the account settings link from my welcome email spotify sent me it reco...

Visitor

I bought the premium sub today whilst logged into spotify via my facebook. Once I paid I logged in and it still says I am free user and has done for hours. However when I clicked the account settings...

MichaelJerzak

Composer

309 Views

1 replies

0 likes

Account
Subscription
  • 309 Views
  • 1 replies
  • 0 likes

Unidays half price for students error

Hi, Just seen the UniDays offer & trying to add it onto my already existing Spotify premium account. I'm being told in order to get it I will need to cancel my current subscription? Surely i'll lose all of my playlists etc? Please advise if this is n...

Newbie

Hi,   Just seen the UniDays offer & trying to add it onto my already existing Spotify premium account.   I'm being told in order to get it I will need to cancel my current subsc...

Peter__

Community Legend

442 Views

1 replies

1 likes

  • 442 Views
  • 1 replies
  • 1 likes

Unable to change countries

I have done my best to read as many posts on this, and do everything that I can to get my country location to match my current country. When editing my profile I switch it from the US to Denmark (where I am at). That also matches the small country fl...

Newbie

I have done my best to read as many posts on this, and do everything that I can to get my country location to match my current country. When editing my profile I switch it from the US to Denmark (whe...

meahtenoha

Spotify

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

pre-paid card bought, but no subscription activated

Dear all, Saturday I bought a pre-paid card. I activated this on Sunday. The pin code was accepted and I received a e-mail with my evidence that I had paid and that the card was activated. However, it never got activated. so I waited a day, perhaps s...

Newbie

Dear all,   Saturday I bought a pre-paid card. I activated this on Sunday. The pin code was accepted and I received a e-mail with my evidence that I had paid and that the card was activated....

user-removed

Not applicable

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Disable public profile

I don't want any of my information public. How do I remove it.

Regular

I don't want any of my information public. How do I remove it.

Thedev

Community Legend

11005 Views

3 replies

1 likes

Account
Other
  • 11005 Views
  • 3 replies
  • 1 likes

Re: Hello from Spotify - Introduce Yourself

This is the most confusing and user unfriendly service I have ever encountered. Can someone contact me via email at [snip - email] to help me out? My login is kjohnson3466. I have tried posting to no avail. My problem essentially is that I am being b...

Visitor

This is the most confusing and user unfriendly service I have ever encountered.   Can someone contact me via email at [snip - email] to help me out?  My login is kjohnson3466.  I h...

meahtenoha

Spotify

320 Views

2 replies

0 likes

  • 320 Views
  • 2 replies
  • 0 likes