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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • jacobburgo
  • Newbie
  • 305606 Views
  • 870 replies
  • 98 likes
  • Account
  • 305606 Views
  • 870 replies
  • 98 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1139976 Views
  • 119 replies
  • 107 likes
  • Account
  • 1139976 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 81083 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 81083 Views
  • 64 replies
  • 9 likes

Charged after canceling trial

My trial was great. I loved the service.I cancelled so that I can recommence at the beginning of the month and sync my direct debits.Unfortunatley I have been charged for a service I cancelled today and I am fuming.I want a refund immendiately and I ...

  • Casual Listener
  • My trial was great. I loved the service. I cancelled so that I can recommence at the beginning of the month and sync my direct debits. Unfortunatley I have been charged for a service I cancelle...
  • Adam
  • Roadie
  • 138 Views
  • 2 replies
  • 0 likes
  • 138 Views
  • 2 replies
  • 0 likes

Premuim and Offline Playlist

If you have a premium account and make albums available offline and your premium ends, are those albums removed ?

  • Casual Listener
  • If you have a premium account and make albums available offline and your premium ends, are those albums removed ?
  • Joe
  • Community Legend
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Can't get my device to play songs

Hi, I can't seem to play songs on my device even though I have a spotify premium account. Please fix it!

  • Newbie
  • Hi, I can't seem to play songs on my device even though I have a spotify premium account. Please fix it!
  • Joe
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Solved!! NUS discount mystery. 12 months?

HI! I just got the premiun subscription, I got cahrged 5£ but then will it charge me 19£ next month? how can I keep the NUS card on my account so the discount continues for the year that I wanna sign up for? here what appears in MY ACCOUNT: Subscript...

  • Casual Listener
  • HI! I just got the premiun subscription, I got cahrged 5£ but then will it charge me 19£ next month? how can I keep the NUS card on my account so the discount continues for the year that I wanna si...
  • Adam
  • Roadie
  • 584 Views
  • 6 replies
  • 0 likes
  • 584 Views
  • 6 replies
  • 0 likes

Account help?

I need to know how to change my username.. I feel stupid that my account username is my moms name ( long story short, I logged into mine on her tablet and it for some reason changed my username. ) please help!

  • Visitor
  • I need to know how to change my username.. I feel stupid that my account username is my moms name ( long story short, I logged into mine on her tablet and it for some reason changed my username. ) pl...
  • Adam
  • Roadie
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Charged Twice

Being charged twice every month for the same account how is this possible? How do i do to get the refund it's more then 15months we're talking

  • Newbie
  • Being charged twice every month for the same account how is this possible? How do i do to get the refund it's more then 15months we're talking
  • Joe
  • Community Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Spotify will not accept any of my credit cards.

After paying for a Premium subscription for several months without any issues I recently recieved an email telling me that my payment had bounced. Knowing that I had no credit issues I assumed that it would sort itself out when it was processed for t...

  • Newbie
  • After paying for a Premium subscription for several months without any issues I recently recieved an email telling me that my payment had bounced. Knowing that I had no credit issues I assumed that i...
  • Joe
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

change creditcard

how do I change creditcard for my payment? Nikolai

  • Newbie
  • how do I change creditcard for my payment? Nikolai
  • Joe
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Solved!! Lost my playlists!!

Hello. Today after almost 2 years as a Spotify Premium user my whole spotify profile was gone. When i fired up Spotify this morning something had happened. First of all it told me i was using a "free" account which sounded strange. Second all my play...

  • Casual Listener
  • Hello.   Today after almost 2 years as a Spotify Premium user my whole spotify profile was gone. When i fired up Spotify this morning something had happened. First of all it told me i w...
  • Substorm
  • Casual Listener
  • 361 Views
  • 4 replies
  • 0 likes
  • 361 Views
  • 4 replies
  • 0 likes

Want to end premium

I want to end Premium but can´t find where I do it on the webpage, Please help!

  • Visitor
  • I want to end Premium but can´t find where I do it on the webpage, Please help!
  • Peter__
  • Community Legend
  • 843 Views
  • 11 replies
  • 0 likes
  • 843 Views
  • 11 replies
  • 0 likes

HELP PLEASE

Hello,this is a very difficult and complicated problem. Here's the story. My mom made a spotify account and paid for premium. I recently got an iPhone and wanted to add a playlist to my phone. The play list was on MY spotify account and could not fin...

  • Newbie
  • Hello, this is a very difficult and complicated problem. Here's the story. My mom made a spotify account and paid for premium. I recently got an iPhone and wanted to add a playlist to my phone. The ...
  • Peter__
  • Community Legend
  • 183 Views
  • 2 replies
  • 0 likes
  • 183 Views
  • 2 replies
  • 0 likes

I got two accounts, can't log in with the original!

Hi! So somehow my Spotify account split into two accounts, one account is the Facebook account, and other is the original account with Spotify details. I can't log in with the original account. Also my Facebook account and Spotify account seem to hav...

  • Visitor
  • Hi!   So somehow my Spotify account split into two accounts, one account is the Facebook account, and other is the original account with Spotify details. I can't log in with the original acc...
  • Peter__
  • Community Legend
  • 397 Views
  • 3 replies
  • 0 likes
  • 397 Views
  • 3 replies
  • 0 likes

How to make my facebook appear the song listen to on chat name ?

I have check on my facebook acocunt on my chat name using another fb account but it not appear the song what listen to but my friend he got appear the song he listen to as image below

listen.jpg
  • Casual Listener
  • I have check on my facebook acocunt on my chat name using another fb account but it  not appear  the song what listen to but my friend he got appear the song he listen  to  as ima...
  • Peter__
  • Community Legend
  • 990 Views
  • 1 replies
  • 0 likes
  • 990 Views
  • 1 replies
  • 0 likes

changing Facebook account

Dear reader, I've made a new Facebook account and I would like to delete the account I'm currently using. The problem is that I have a subscription with my old account. Is it possible to transfer this subscription (and playlists) to my new Facebook a...

  • Newbie
  • Dear reader,   I've made a new Facebook account and I would like to delete the account I'm currently using. The problem is that I have a subscription with my old account. Is it possible to t...
  • Peter__
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

US gift card in Polish account

Can I use 10$ US Spotify Gift Card with my Polish account?

  • Casual Listener
  • Can I use 10$ US Spotify Gift Card with my Polish account?
  • Peter__
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Solved!! Wrong giftcard

My brother bought me spotify for my birthday, but he got me on year of unlimited in stead of a half year premium. I do not even own a computer an the idea was that i could bring music with me on my phone. Is there any chance that I could change to pr...

  • Casual Listener
  • My brother bought me spotify for my birthday, but he got me on year of unlimited in stead of a half year premium. I do not even own a computer an the idea was that i could bring music with me on my p...
  • Peter__
  • Community Legend
  • 226 Views
  • 2 replies
  • 0 likes
  • 226 Views
  • 2 replies
  • 0 likes

Spotify Following

hey! what happened with all of my following artist? they're gone.. thanks

  • Newbie
  • hey! what happened with all of my following artist? they're gone.. thanks
  • Peter__
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Unlink account from Facebook and transfer to regular Spotify account

Hi, Is it possible to create a new Spotify account and transfer a Facebook account to the new account? Best regards, Peter

  • Visitor
  • Hi,   Is it possible to create a new Spotify account and transfer a Facebook account to the new account?   Best regards, Peter
  • Peter__
  • Community Legend
  • 23566 Views
  • 1 replies
  • 0 likes
  • 23566 Views
  • 1 replies
  • 0 likes

unlinking facebook to my account

Ive made playlists hoping for people to follow them i even have them public but no one can find them not even a different account looking for the exact words of it. I read up on some others problems and i think this is because only other facebook use...

  • Visitor
  • Ive made playlists hoping for people to follow them i even have them public but no one can find them not even a different account looking for the exact words of it. I read up on some others problems ...
  • Garrisonw
  • Regular
  • 300 Views
  • 4 replies
  • 0 likes
  • 300 Views
  • 4 replies
  • 0 likes

spotify premium has stopped with nus discount

Hi,I have spotify premium with the 50 per cent off deal via nus. I go on in my phone and I click a song and it say only available in premium and tell me to upgrade.Ive tried logging in and out again too!I lost my card recently and the new one has sli...

  • Newbie
  • Hi, I have spotify premium with the 50 per cent off deal via nus. I go on in my phone and I click a song and it say only available in premium and tell me to upgrade. Ive tried logging in and out ag...
  • Peter__
  • Community Legend
  • 362 Views
  • 2 replies
  • 0 likes
  • 362 Views
  • 2 replies
  • 0 likes