Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 414808 Views
  • 965 replies
  • 108 likes
  • Account
  • 414808 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181523 Views
  • 119 replies
  • 116 likes
  • Account
  • 1181523 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 102129 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 102129 Views
  • 68 replies
  • 10 likes

Solved!! Cannot change payment method when I am in a country where Spotify has not yet launched

I have a Dutch spotify account. I am currently on a long trip through latin america and received an email that my premium subscription is no longer valid due to a problem with the credit card. I tried to change the credit card but the site takes me a...

  • Casual Listener
  •   I have a Dutch spotify account. I am currently on a long trip through latin america and received an email that my premium subscription is no longer valid due to a problem with the credit car...
  • benteleite
  • Casual Listener
  • 301 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 301 Views
  • 4 replies
  • 0 likes

How to Syn the password with Facebook account

I changed my Facebook password, and it didn't on Spotify. How could I do for this problem?

  • Regular
  • I changed my Facebook password, and it didn't on Spotify.   How could I do for this problem? 
  • Peter__
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 188 Views
  • 1 replies
  • 0 likes

Problems with E-mail

I have a Spotify account registered to an e-mail adress that doesn't excist anymore. I can't enter this account now because I don't know the password. I can't ask for the password to be sent to this non-excisting e-mail of course. What shall I do? to...

  • Newbie
  • I have a Spotify account registered to an e-mail adress that doesn't excist anymore. I can't enter this account now because I don't know the password. I can't ask for the password to be sent to this ...
  • Peter__
  • Community Legend
  • 163 Views
  • 2 replies
  • 0 likes
  • 163 Views
  • 2 replies
  • 0 likes

Solved!! Another account is already registered with this email address

When I try to update my profile I got this message: Another account is already registered with this email address. Can you delete the profile that is not premium member.

  • Casual Listener
  • When I try to update my profile I got this message: Another account is already registered with this email address. Can you delete the profile that is not premium member.    
  • Peter__
  • Community Legend
  • 509 Views
  • 2 replies
  • 0 likes
  • 509 Views
  • 2 replies
  • 0 likes

Solved!! Want to delete Facebook - Both accounts are linked and it won't let me change this.

I recently deleted my facebook account with Spotify inevitably kicking me out. I need to re-activate facebook to access my Spotify which i don't want to do. I can't find how to change it to just using a username and password anywhere ! I tried loggin...

  • Visitor
  • I recently deleted my facebook account with Spotify inevitably kicking me out. I need to re-activate facebook to access my Spotify which i don't want to do. I can't find how to change it to just usin...
  • user-removed
  • Not applicable
  • 365 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 365 Views
  • 2 replies
  • 0 likes

Solved!! No se guardan cambios en el perfil!!! Ayuda!

Buenas tardes a todos, mi perfil me informa de lo siguiente: "Tu cuenta no puede usarse más desde el extranjero, ya que el tiempo máximo de viaje es de 14 días para una cuenta Spotify Free. Si quieres continuar usando Spotify desde el extranjero, anó...

  • Casual Listener
  • Buenas tardes a todos, mi perfil me informa de lo siguiente:   "Tu cuenta no puede usarse más desde el extranjero, ya que el tiempo máximo de viaje es de 14 días para una cuenta Spotify Fr...
  • bigtorrent
  • Casual Listener
  • 1344 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 1344 Views
  • 2 replies
  • 0 likes

I can't subscribe due to connection time out

I want to give you a chance Spotify, I really do. I tried to subscribe a year ago but you wouldn't accept my card - despite every other online retailer being happy to. So a year passed by and I try again and am met with repeated time outs for my paym...

  • Newbie
  • I want to give you a chance Spotify, I really do. I tried to subscribe a year ago but you wouldn't accept my card - despite every other online retailer being happy to.  So a year passed by an...
  • Peter__
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Movistar-Spotify account linkage - double charge

Hi there, I linked my Spotify account to Movistar regarding the promotion and I did the steps I was told so not be charged twice. I unregistered my subscription and I realized I have been charged via Movistar and via Spotify in the period September-O...

  • Newbie
  • Hi there,   I linked my Spotify account to Movistar regarding the promotion and I did the steps I was told so not be charged twice. I unregistered my subscription and I realized I have been ...
  • Peter__
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 199 Views
  • 1 replies
  • 0 likes

Contact form not working!!

Dear Spotify, Please can you explain to me why you make it so easy to join, but impossible to leave. I have recently signed up with Vodafone and want to use the premium service. I cant use the contact form because it wont move forward from the first ...

  • Visitor
  • Dear Spotify,   Please can you explain to me why you make it so easy to join, but impossible to leave. I have recently signed up with Vodafone and want to use the premium service.   ...
  • Andy_Pope2010
  • Casual Listener
  • 328 Views
  • 4 replies
  • 0 likes
  • 328 Views
  • 4 replies
  • 0 likes

no email for my device password

Some one please help. I have now payed for spotify for a full month and still no email for my device password. Ive sent it like a hundred times

  • Casual Listener
  • Some one please help. I have now payed for spotify for a full month and still no email for my device password. Ive sent it like a hundred times
  • Peter__
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 155 Views
  • 1 replies
  • 0 likes

Solved!! Device Limit Only for Offline?

Okay, so I have only been a Spotify subscriber for like 24 hours, but I have a question. I know there is a 3 device limit for offline syncing. Does this apply ONLY to offline syncing? What I mean is....I have a laptop, iPad, and 2 iPhones. The laptop...

  • Casual Listener
  • Okay, so I have only been a Spotify subscriber for like 24 hours, but I have a question.  I know there is a 3 device limit for offline syncing.  Does this apply ONLY to offline syncing? &nb...
  • cheshire137
  • Newbie
  • 3980 Views
  • 5 replies
  • 1 likes
  • 3980 Views
  • 5 replies
  • 1 likes

Ideal Payment

there is an ideal way to pay for Spotify?

  • Newbie
  • there is an ideal way to pay for Spotify?
  • cdlmusic
  • Newbie
  • 325 Views
  • 2 replies
  • 0 likes
  • 325 Views
  • 2 replies
  • 0 likes

I am traveling in other country where spotify is not available, how can I export playlists there?

Hey I was in the U.S. and save all my fav songs into my playlists. Now I am in Canada and how can I expoert my song lists? I can't even log on to the destop app or mobile app because spotify is not available in Canada. Thanks!

  • Newbie
  • Hey I was in the U.S. and save all my fav songs into my playlists. Now I am in Canada and how can I expoert my song lists? I can't even log on to the destop app or mobile app because spotify is not a...
  • Thedev
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Can't upgrade to Student Account

Hi there, It will not let me upgrade my account to the strident account as it keeps coming up the message this feature is currently unavailable please help!

  • Newbie
  • Hi there, It will not let me upgrade my account to the strident account as it keeps coming up the message this feature is currently unavailable please help!
  • Peter__
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

All Playlists Disappeared - Premium Subscriber

Hi Today as I was walking to work I could see all my playlists disappearing from my device until I had none. I was using my android phone. As I managed to get hold of a desktop computer, I could see everything was gone from here either. What happened...

  • Casual Listener
  • Hi   Today as I was walking to work I could see all my playlists disappearing from my device until I had none. I was using my android phone. As I managed to get hold of a desktop computer, I...
  • Peter__
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 173 Views
  • 1 replies
  • 0 likes

Hacked account

My spotify has been hacked. The hacker has changed the email and the password so I can't change or cancel the account. Now im using the details from my facebook to log in. My username is: kathrine123, and my email is: <> The hacker has changed the em...

  • Newbie
  • My spotify has been hacked. The hacker has changed the email and the password so I can't change or cancel the account. Now im using the details from my facebook to log in.  My username ...
  • Peter__
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Wiped tablet, won't log back on, won;t reset anything

Wiped Tablet, now won't log back in with my Facebook account, won't recognize any email address when I try to reset, getting tired of this, especially when I now have to set around waiting for someone to fix this, you need phone support fast or I'll ...

  • Casual Listener
  • Wiped Tablet, now won't log back in with my Facebook account, won't recognize any email address when I try to reset, getting tired of this, especially when I now have to set around waiting for someon...
  • Peter__
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 209 Views
  • 1 replies
  • 0 likes

DELETE MY ACCOUNT PLEASE!!

I have sent 1million emails to spotify and you aren't seeing that I want my account deleted and that I don't want any emails from you anymore please delete my account and UNSUBSCRIBE ME TO EMAILS!! Is annoying! Thank you

  • Casual Listener
  • I have sent 1million emails to spotify and you aren't seeing that I want my account deleted and that I don't want any emails from you anymore please delete my account and UNSUBSCRIBE ME TO EMAILS!! I...
  • Peter__
  • Community Legend
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

Unable to skip tracks in playlist through Bluetooth or iOS 7 lock screen

After upgrading to iOS 7 I can't go forward or backwards in the playlist through iOS lock screen or when controlling my phone with the car. Everything worked fine on iOS 6.14 and I have even tested with my wife's iPhone which is not yet updated, and ...

  • Casual Listener
  • After upgrading to iOS 7 I can't go forward or backwards in the playlist through iOS lock screen or when controlling my phone with the car. Everything worked fine on iOS 6.14 and I have even tested w...
  • jull1234
  • Newbie
  • 3098 Views
  • 6 replies
  • 1 likes
  • Other
    Premium
  • 3098 Views
  • 6 replies
  • 1 likes

Unidays

Hey, I put in all my details but my premium won't work with unidays… so I'm paying £5 to an account I don't know please help me!!! Barbiegirlio

  • Newbie
  • Hey, I put in all my details but my premium won't work with unidays… so I'm paying £5 to an account I don't know please help me!!! Barbiegirlio
  • Peter__
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes