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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1440 Views
  • 0 replies
  • 7 likes
  • Security
  • 1440 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 444991 Views
  • 970 replies
  • 108 likes
  • Account
  • 444991 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198639 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198639 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108031 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108031 Views
  • 70 replies
  • 11 likes

Solved!! All payment methods are failing.

I'm trying to sign up for the 30 day Premium trial. I've tried VISA and Paypal payment methods and it keeps saying Payment failed. I've tried several times. I've also used both these payment methods on several other online services and they work.

  • Regular
  • I'm trying to sign up for the 30 day Premium trial.  I've tried VISA and Paypal payment methods and it keeps saying Payment failed.  I've tried several times.  I've also used both thes...
  • twtiii
  • Casual Listener
  • 881 Views
  • 8 replies
  • 0 likes
  • 881 Views
  • 8 replies
  • 0 likes

Facebook Reg Button not working, and account password not being recognized.

Description I upgraded my account to premium via my phone, shortly thereafter I got a new computer. When I loaded the Spotify webapp onto that computer, I went to log in. The screen says I can log in via facebook, bus doesn't actually let me (I click...

  • Newbie
  • Description I upgraded my account to premium via my phone, shortly thereafter I got a new computer. When I loaded the Spotify webapp onto that computer, I went to log in. The screen says I can lo...
  • Peter__
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

How do i get help with my account

How do i get some customer service on this system as you are taking my cash but not providing a service

  • Newbie
  • How do i get some customer service on this system as you are taking my cash but not providing a service
  • Peter__
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Going to Hungary

Hello everyone. Soon I'm going to a country where spotify is not available Hungary. I have Premium can I use my laptop in Hungary via wifi to my acount spotify?

  • Casual Listener
  • Hello everyone. Soon I'm going to a country where spotify is not available Hungary. I have Premium can I use my laptop in Hungary via wifi to my acount spotify? 
  • Spotify2014
  • Casual Listener
  • 256 Views
  • 2 replies
  • 0 likes
  • Premium
  • 256 Views
  • 2 replies
  • 0 likes

Playlists lost while syncing

I unchecked playlists on my MacBook Air and then synced to my iPhone 5. Now the unchecked playlists have disappeared. Is there a way to retrieve them? I don't see that I have Time Machine on my laptop...

  • Casual Listener
  • I unchecked playlists on my MacBook Air and then synced to my iPhone 5.  Now the unchecked playlists have disappeared.  Is there a way to retrieve them?  I don't see that I have Time M...
  • Jack_H
  • Spotify
  • 259 Views
  • 5 replies
  • 0 likes
  • Account
  • 259 Views
  • 5 replies
  • 0 likes

I am being charged £9.99 but dont know my account!

As the topic says, I am being charged but I don't even know which account it is that I have premium on..I've forgotten my account name and mail, is there any way to find out? Maybe with the numbers on my charge-info (REF NUMBER) in my bank site? And ...

  • Newbie
  • As the topic says, I am being charged but I don't even know which account it is that I have premium on..I've forgotten my account name and mail, is there any way to find out? Maybe with the numbers o...
  • Peter__
  • Community Legend
  • 866 Views
  • 1 replies
  • 2 likes
  • Account
    Premium
    Security
    Subscription
  • 866 Views
  • 1 replies
  • 2 likes

Your Country does not match the one set in your profile:

Your Country does not match the one set in your profile:To continue use: update your profile OR: upgrade your spotify account for untilmited travel. I have contacted you directly but never heard back. Not even single email!!! I AM NOT TRAVELLING. I a...

  • Casual Listener
  • ...pdate my country. Please update all my details to IRELAND.   It's pathetic that I need to go public with this because of your terrible support.   If you want more info then PM me o...
  • johnymst
  • Casual Listener
  • 1344 Views
  • 2 replies
  • 1 likes
  • Account
    Free
    Premium
    Security
    Subscription
    Unlimited
  • 1344 Views
  • 2 replies
  • 1 likes

Help, Can't remember my username!

I originally made a spotify account with facebook and I unlinked it from my facebook. I lost about 5 playlists and I used Spotify daily. I have found my profile. i wanna get my subscription off. but i can't cos i dont remember my account name. How i ...

  • Casual Listener
  • I originally made a spotify account with facebook and I unlinked it from my facebook. I lost about 5 playlists and I used Spotify daily. I have found my profile. i wanna get my subscription off. but ...
  • Peter__
  • Community Legend
  • 539 Views
  • 1 replies
  • 0 likes
  • 539 Views
  • 1 replies
  • 0 likes

Can't access music but billed first month, confused.

Hi, I joined spotify free trial on 28th September, when I got to about 3rd week of subscription my playlists went missing and i could no longer select songs to play on my mobile(greyed out) as it says join for free trial which i was already in 3rd we...

  • Casual Listener
  • Hi, I joined spotify free trial on 28th September, when I got to about 3rd week of subscription my playlists went missing and i could no longer select songs to play on my mobile(greyed out) as it say...
  • butler83
  • Casual Listener
  • 272 Views
  • 2 replies
  • 0 likes
  • Account
  • 272 Views
  • 2 replies
  • 0 likes

Cannot sync 3 devices!

I want to sync my playlists offline with three devices. 1)windows 2)ipad 3)blackberry. But I cant, when i try to log in my windows or ipad, the spotify says the devices is withdrawn from offline and deletes my playlists! I have just reset my devices ...

  • Regular
  • I want to sync my playlists offline with three devices. 1)windows 2)ipad 3)blackberry. But I cant, when i try to log in my windows or ipad, the spotify says the devices is withdrawn from offline and ...
  • Alejin
  • Newbie
  • 568 Views
  • 5 replies
  • 0 likes
  • 568 Views
  • 5 replies
  • 0 likes

It seems inpossible to get Spotify without a credit card for me..

I want to pay for Spotify in Belgium but I don't own a credit card. So I saw the paypall option, I loaded money onto my paypall account and when I wanted to pay, they forced me to enter credit card info.. So that wasn't possible for me so I had to lo...

  • Casual Listener
  • I want to pay for Spotify in Belgium but I don't own a credit card. So I saw the paypall option, I loaded money onto my paypall account and when I wanted to pay, they forced me to enter credit card i...
  • Peter__
  • Community Legend
  • 514 Views
  • 8 replies
  • 0 likes
  • 514 Views
  • 8 replies
  • 0 likes

Playlist divided

I've got a playlist that has been divided into two where about one third of all followers now is following the same playlist "created" by another user? This happened on this past weekend.

  • Regular
  • I've got a playlist that has been divided into two where about one third of all followers now is following the same playlist "created" by another user? This happened on this past weekend. 
  • prefer
  • Regular
  • 516 Views
  • 15 replies
  • 0 likes
  • Account
  • 516 Views
  • 15 replies
  • 0 likes

Solved!! sonos password

Hi I am trying to get a password so I can use sonos. I have clicked the box to ask for a password multiple times and not got one. It has now been around 24 hours since I tried. I have also tried to contact support who are rubbish. FIrst one sent me t...

  • Casual Listener
  • Hi I am trying to get a password so I can use sonos. I have clicked the box to ask for a password multiple times and not got one. It has now been around 24 hours since I tried. I have also tried to c...
  • Joe
  • Community Legend
  • 1343 Views
  • 10 replies
  • 1 likes
  • 1343 Views
  • 10 replies
  • 1 likes

Subscription

I recently upgraded to a 60-day trial of the Premium version of Spotify. However, on my phone it won't play the music because I'm "not subscribed to Spotify." Also, I got their confirmation receipt upon typing in my credit card information and making...

  • Newbie
  • I recently upgraded to a 60-day trial of the Premium version of Spotify. However, on my phone it won't play the music because I'm "not subscribed to Spotify." Also, I got their confirmation receipt u...
  • Josh
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

problems

Hi,it is a pleasure using spotify.I am having this problems of not been connected ,i downloaded spotify free but i am now been ask to pay with my bank card.There is a note indicating that the limit of 10 hours has come.Please kindly help me to retify...

  • Newbie
  • Hi,it is a pleasure using spotify.I am having this problems of not been connected ,i downloaded spotify free but i am now been ask to pay with my bank card.There is a note indicating that t...
  • Joe
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Solved!! Playlist gone

Can you please help me retrieve my accidentally deleted playlist called hella zen? I accidentally deleted it 10 minutes ago and I'm so sad because I've been working on it for weeks

  • Casual Listener
  • Can you please help me retrieve my accidentally deleted playlist called hella zen? I accidentally deleted it 10 minutes ago and I'm so sad because I've been working on it for weeks 😞
  • Peter__
  • Community Legend
  • 799 Views
  • 13 replies
  • 0 likes
  • 799 Views
  • 13 replies
  • 0 likes

Error 408

Hey, I got a problem with logging in. When I'm logging to the Spotify, it shows me an error 408. I bought phone in US. But now Im in Lithuania. EDIT: I changed the subject to something more relevant and posting your personal details such as email add...

  • Newbie
  • Hey, I got a problem with logging in. When I'm logging to the Spotify, it shows me an error 408. I bought phone in US. But now Im in Lithuania.   EDIT: I changed the subject to something mor...
  • Joe
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Can you log everyone out from my spotify

Can you please log every one out from my spotify?

  • Newbie
  • Can you please log every one out from my spotify?
  • Joe
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Playlists Deleted and Premium Account Gone?

My boyfriend logged me out of Spotify to use his own account.. when I tried to log back into my account all my playlists were gone and I'm back to being a free member? I logged in using my Facebook information and this has never happened before.. Wha...

  • Casual Listener
  • My boyfriend logged me out of Spotify to use his own account.. when I tried to log back into my account all my playlists were gone and I'm back to being a free member? I logged in using my Facebook...
  • kayleejunk17
  • Casual Listener
  • 235 Views
  • 3 replies
  • 0 likes
  • 235 Views
  • 3 replies
  • 0 likes

made new account so i could unlink to facebook but it says my account is now linked again...

I deactivated my Facebook but first I contacted spotify so I could get my spotify unlinked. The only way I could do this was by making a completely new account and trnsfering my playlists. This whole process took weeks. Well I recently reactivated my...

  • Regular
  • I deactivated my Facebook but first I contacted spotify so I could get my spotify unlinked. The only way I could do this was by making a completely new account and trnsfering my playlists. This whole...
  • Peter__
  • Community Legend
  • 295 Views
  • 3 replies
  • 0 likes
  • Account
  • 295 Views
  • 3 replies
  • 0 likes