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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421843 Views
  • 965 replies
  • 108 likes
  • Account
  • 421843 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186688 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186688 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103519 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103519 Views
  • 69 replies
  • 10 likes

Spotify account resetet.

Hey Guys I tried searching other threads for a solution of my problem, but i couldnt find any. My problem is: My account got reset to absolutely 0!!! I had it for a good year now (no Premium), and when i wanted to login yesterday everything was gone....

  • Casual Listener
  • Hey Guys I tried searching other threads for a solution of my problem, but i couldnt find any. My problem is: My account got reset to absolutely 0!!! I had it for a good year now (no Premium), ...
  • Deuse
  • Casual Listener
  • 226 Views
  • 4 replies
  • 0 likes
  • 226 Views
  • 4 replies
  • 0 likes

I've lost everything!

Hi guys! Today I entered into Spotify and I have discovered that I've lost everything!No followers or following and no playlist!Maybe this is a problem with facebook and I accidentally compromised the connection between spotify and facebook. Is it po...

  • Visitor
  • Hi guys! Today I entered into Spotify and I have discovered that I've lost everything! No followers or following and no playlist! Maybe this is a problem with facebook and I accidentally compromise...
  • Peter__
  • Community Legend
  • 456 Views
  • 3 replies
  • 0 likes
  • Account
  • 456 Views
  • 3 replies
  • 0 likes

Extreme Quality != High Quality

Hello,
I signed up for premium as I noticed it had "extreme quality."
Please provide it..... anything compressed (less than FLAC) is considered poor quality (and should be denoted as "low quality").
Please tell me how to enable FLAC-only streaming.

  • Newbie
  • Hello,<br>I signed up for premium as I noticed it had "extreme quality."<br>Please provide it..... anything compressed (less than FLAC) is considered poor quality (and should be denoted a...
  • Joe
  • Community Legend
  • 1357 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1357 Views
  • 1 replies
  • 0 likes

Music Discover doesn't work

Hello, yesterday i made an update. Unfortunately Music Discover doesn't work. It's loading all time! Other options are working. How I can fix that? If here are some mistakes - sorry.

  • Newbie
  • Hello, yesterday i made an update. Unfortunately Music Discover doesn't work. It's loading all time! Other options are working. How I can fix that?   If here are some mistakes - sorr...
  • Taylor
  • Community Legend
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

Trouble restoring old playlist. Help!

I recently cancelled my subscription to I could reactivate a new one that wasn't linked to my facebook, since I couldn't get it to unlink me to facebook any other way, but I want to retrieve my old playlist on that account. How can I do this?

  • Newbie
  • I recently cancelled my subscription to I could reactivate a new one that wasn't linked to my facebook, since I couldn't get it to unlink me to facebook any other way, but I want to retrieve my old p...
  • Taylor
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Not working.

I've been using Spotify premium for several months and it's all of a sudden not working and keeps telling me that it's "only available to Spotify Premium users" even though I am one and the money has been taken from my account.

  • Newbie
  • I've been using Spotify premium for several months and it's all of a sudden not working and keeps telling me that it's "only available to Spotify Premium users" even though I am one and the money has...
  • Taylor
  • Community Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

I paid and no music

I bought a Spotify gift card and am not getting my monthly service have the reciept and it said successfully activated sooo my question is why am I not getting any of my music?

  • Casual Listener
  • I bought a Spotify gift card and am not getting my monthly service have the reciept and it said successfully activated sooo my question is why am I not getting any of my music?<br>
  • Taylor
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • Premium
    Unlimited
  • 215 Views
  • 1 replies
  • 0 likes

need to delete one of two accounts.

i just figured out why my playlist disappeared on one computer and not the other. my computer at home is logged into my full name and my one at work is a shortened name. the one at work has all my playlist (as it is the original account i created not...

  • Newbie
  • i just figured out why my playlist disappeared on one computer and not the other. my computer at home is logged into my full name and my one at work is a shortened name. the one at work has all my pl...
  • trentthibodeaux
  • Newbie
  • 648 Views
  • 2 replies
  • 0 likes
  • 648 Views
  • 2 replies
  • 0 likes

Lost playlists, apps everything.

I recently did an update it logged me out, then I logged back in and everything was gone. Playlists, apps etc. I 've tried logging in through this username and facebook but nothing is there.

  • Casual Listener
  • I recently did  an update it logged me out, then I logged back in and everything was gone. Playlists, apps etc. I 've tried logging in through this username and facebook but nothing is there.&nb...
  • kingdomofrust
  • Casual Listener
  • 243 Views
  • 2 replies
  • 0 likes
  • 243 Views
  • 2 replies
  • 0 likes

Spotify Is Unable To Withdraw Funds...

Always when I start Spotify on my computer comes a message "Spotify Is Unable To Withdraw Funds...". Can you guys please check my account? Account: jojjeba Thanks in advance!

  • Casual Listener
  • Always when I start Spotify on my computer comes a message "Spotify Is Unable To Withdraw Funds...". Can you guys please check my account?   Account: jojjeba   Thanks in advance! ...
  • jojjeba01
  • Casual Listener
  • 248 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 248 Views
  • 2 replies
  • 0 likes

Trying to reset password - not getting the email

I've tried to email a password reset several times. I got a email when I joined this community, so I know Spotify emails are coming through. My account name is thefirespiral_pdx. Thanks!

  • Casual Listener
  • I've tried to email a password reset several times.  I got a email when I joined this community, so I know Spotify emails are coming through.  My account name is thefirespiral_pdx.  ...
  • thefirespiral
  • Casual Listener
  • 676 Views
  • 4 replies
  • 1 likes
  • Account
    Premium
  • 676 Views
  • 4 replies
  • 1 likes

My account has been hacked!

Bahh, my account has been hacked and I cant reset it since the emailadress has changed!!! How the heck do I contact spotify?!!!! Joakim - Sweden

  • Music Fan
  • Bahh, my account has been hacked and I cant reset it since the emailadress has changed!!!   How the heck do I contact spotify?!!!!   Joakim - Sweden
  • Peter__
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Friend cannot access her Spotify account - "lithium token error"

Hey everyone, I wanted to relay a message from my friend because she cannot post in the community forum and she cannot access her account. We're wondering if anyone can help us since the Spotify contact form and helpdesk are useless. "I think somethi...

  • Regular
  • Hey everyone, I wanted to relay a message from my friend because she cannot post in the community forum and she cannot access her account. We're wondering if anyone can help us since the Spotify cont...
  • chrishasmusic
  • Regular
  • 1239 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 1239 Views
  • 2 replies
  • 0 likes

Can't play any songs!

My spotify subscription was cancelled a few ago due to my payment card becoming out of date. I then set up a new unlimited subscription but still can't play any songs. All my playlists are still there but when you click on one it says 'premium subscr...

  • Newbie
  • My spotify subscription was cancelled a few ago due to my payment card becoming out of date. I then set up a new unlimited subscription but still can't play any songs. All my playlists are still ther...
  • Peter__
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • Subscription
    Unlimited
  • 230 Views
  • 1 replies
  • 0 likes

Email in use but it's not

Hi there, I tried to update my email address and I got a message saying it is already in use. I thought I might have accidentally created an account so I tried to reset the password to that address and got the message saying there isn't an account wi...

  • Newbie
  • Hi there,   I tried to update my email address and I got a message saying it is already in use. I thought I might have accidentally created an account so I tried to reset the password to tha...
  • Peter__
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Why do we pay 50% more than the Americans and get fewer songs?

£9.99 is not $10. It is closer to $16. Us Brits are therefore paying a higher membership rate than the Americans simply because you think 10 is a nice round number and because sterling is worth more than a US dollar. And yet we are always getting son...

  • Roadie
  • £9.99 is not $10. It is closer to $16.   Us Brits are therefore paying a higher membership rate than the Americans simply because you think 10 is a nice round number and because sterling is ...
  • Peter__
  • Community Legend
  • 254 Views
  • 1 replies
  • 1 likes
  • Other
    Premium
    Subscription
  • 254 Views
  • 1 replies
  • 1 likes

Resetting My Follow Recomendations

I have accidentally deleted all of my follow recomendations, and I would like them back. If a Spotify staff or a user could help help me with this problem, I would be very grateful -Jaredevil

  • Visitor
  • I have accidentally deleted all of my follow recomendations, and I would like them back. If a Spotify staff or a user could help help me with this problem, I would be very grateful     ...
  • Peter__
  • Community Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • Account
  • 413 Views
  • 1 replies
  • 0 likes

Can't login to Spotify - keep getting rejected!

I have a Spotify account that I've been using for a while now - it automatically logs in when I start the program or my computer. Today, I did as I usually do - I closed the Facebook pop-up that showed up since I do not want to attach Spotify to my F...

  • Casual Listener
  • I have a Spotify account that I've been using for a while now - it automatically logs in when I start the program or my computer. Today, I did as I usually do - I closed the Facebook pop-up that show...
  • Joe
  • Community Legend
  • 505 Views
  • 4 replies
  • 0 likes
  • 505 Views
  • 4 replies
  • 0 likes

Solved!! Change email address on my account

Hi When i try to change the email account linked to my spotify account it says that the email address already has an account associated with it but i only have one account. I have opened a question in your support system but i have not heard from you...

  • Casual Listener
  • Hi When i try to change the email account linked to  my spotify account it says that the email address already has an account associated with it but i only have one account. I have opened a qu...
  • Joe
  • Community Legend
  • 1169 Views
  • 1 replies
  • 0 likes
  • 1169 Views
  • 1 replies
  • 0 likes

Lost Playlist

Hi, i'm Luisa from Italy. I buy 1 month ago Spotify Unlimited. Subscription is renewed correctly this month. I login with facebook, but yesterday I think I've clicked new user for error, i dont' remember very well. Now, i've spotify FREE and i lost m...

  • Casual Listener
  • Hi, i'm Luisa from Italy. I buy 1 month ago Spotify Unlimited. Subscription is renewed correctly this month. I login with facebook, but yesterday I think I've clicked new user for error, i dont' reme...
  • Thedev
  • Community Legend
  • 358 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Login
    Unlimited
  • 358 Views
  • 5 replies
  • 0 likes