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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078796 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078796 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49701 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49701 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146013 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146013 Views
  • 4840 replies
  • 118 likes

Superuser Contribution Greenroom - "Complete Your Profile" - "[details] required"

PlanPremiumCountryGB DeviceiPhone XS MaxOperating SystemiOS 14.6 My Question or IssueI cannot get past the "Complete Your Profile' section on the iOS Greenroom app. My photo was likely stored in iCloud photos which is potentially the only thing that'...

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  • Regular
  • Plan Premium Country GB   Device iPhone XS Max Operating System iOS 14.6   My Question or Issue I cannot get past the "Complete Your Profile' section on the iOS Greenroom app. My...
  • Mihail
  • Spotify Legend
  • 515 Views
  • 4 replies
  • 1 likes
  • Account
  • 515 Views
  • 4 replies
  • 1 likes

Superuser Contribution How to login in for family member

PlanPremium/FamilyCountrySwedenDevice My Question or IssueI've added a family member (some years ago). Now, she can't login with her display name and we don't know which email address she is registered with, and I can't find it in the account setting...

  • Visitor
  • Plan Premium/Family Country Sweden Device   My Question or Issue I've added a family member (some years ago). Now, she can't login with her display name and we don't know which email addr...
  • Ver
  • Moderator
  • 297 Views
  • 1 replies
  • 0 likes
  • Account
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble Changing Email 2021

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue  Hello, My name is Geneva Casebolt and I’m trying change my primary email on my Spotify acco...

  • Casual Listener
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Ivan
  • Spotify Legend
  • 284 Views
  • 2 replies
  • 1 likes
  • Account
  • 284 Views
  • 2 replies
  • 1 likes

Let us email you when we need help!

There is no accurate way to contact you guys, meaning Spotify. I received a notification to verify my account which I’ve never had to do before. So I’m trying to figure out why you would need me to do that now. The email that you sent I was not able ...

  • Visitor
  • There is no accurate way to contact you guys, meaning Spotify. I received a notification to verify my account which I’ve never had to do before. So I’m trying to figure out why you would need me to d...
  • Siddharth21
  • Casual Listener
  • 267 Views
  • 2 replies
  • 0 likes
  • 267 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify deleted my playlist, right after I made it.

In airplane mode, I copied last week's discover weekly to a new playlist, each song one by one. When I was finished, I turned off airplane mode, and the new playlist disappeared. Now discover weekly has refreshed. I tried finding the new playlist, wh...

  • Casual Listener
  • In airplane mode, I copied last week's discover weekly to a new playlist, each song one by one. When I was finished, I turned off airplane mode, and the new playlist disappeared. Now discover weekly ...
  • Mihail
  • Spotify Legend
  • 429 Views
  • 3 replies
  • 0 likes
  • Premium
  • 429 Views
  • 3 replies
  • 0 likes

Can't log into spotify

PlanFreeCountryUSA My Question or IssueI made a new account recently, but got signed out somehow, so I tried to sign into it on my chromebook with my email. A red box appeared saying "Incorrect username or password." I thought I might have forgotten ...

  • Visitor
  • Plan Free Country USA   My Question or Issue I made a new account recently, but got signed out somehow, so I tried to sign into it on my chromebook with my email. A red box appeared s...
  • andybae3
  • Visitor
  • 482 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 482 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My account isn't getting updated

PlanFree CountryUSA DeviceHP Laptop 14s-cr2xxx Operating SystemWindows 10 My Question or IssueMy Spotify account isn't getting updated at all and so many new features aren't getting included in my account. This includes the lyrics and the blend featu...

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  • Regular
  • Plan Free   Country USA   Device HP Laptop 14s-cr2xxx   Operating System Windows 10   My Question or Issue My Spotify account isn't getting updated at all and so many...
  • ArpithaPrakash
  • Regular
  • 494 Views
  • 6 replies
  • 0 likes
  • Account
  • 494 Views
  • 6 replies
  • 0 likes

I am paying for two subscriptions

PlanFree/PremiumCountryNorway My Question or IssueHi! Spotify has been charging for two accounts, my old one, and my new. I can't get into my old, since I don't remeber the password, and I don't know the password to the connected email. The account i...

  • Regular
  •   Plan Free/Premium Country Norway     My Question or Issue Hi!  Spotify has been charging for two accounts, my old one, and my new. I can't get into my old, since I don'...
  • Billy-J
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 269 Views
  • 1 replies
  • 0 likes

Solved!! Can't change country setting although I am in it

PlanPremiumCountryFinland My Question or IssueI moved permanently to another country but could not change it setting as it is just disabled for me. I am already in a new country. Yes, I know that it does not matter for Premium but I want to change it...

  • Casual Listener
  • Plan Premium Country Finland   My Question or Issue I moved permanently to another country but could not change it setting as it is just disabled for me. I am already in a new country. Yes...
  • Maxim
  • Spotify Star
  • 315 Views
  • 3 replies
  • 0 likes
  • Account
  • 315 Views
  • 3 replies
  • 0 likes

Superuser Contribution Question Regarding Artist Stats in New Mixes

Hello,There's no much information out there regarding following your stats when you track is played in the new Genre/Mixes. Are those counted as algorithmic plays? There's really no telling since those playlists are not mentioned in the stats. Or do ...

  • Gig Goer
  • Hello, There's no much information out there regarding following your stats when you track is played in the new Genre/Mixes. Are those counted as algorithmic plays? There's really no telling since t...
  • CarlosE
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 198 Views
  • 1 replies
  • 0 likes

"Report Playlist" is being abused

I have been a Spotify customer from as close to day 1 of your platform as I think it is reasonably possible. I have always sang it's praises, and recommended it to friends. However, the past few months have been nothing but an annoyance thanks to thi...

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  • Newbie
  • I have been a Spotify customer from as close to day 1 of your platform as I think it is reasonably possible. I have always sang it's praises, and recommended it to friends. However, the past few mont...
  • Maxim
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • Account
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook Login - Oops! Something went wrong

PlanPremiumCountryUSA (currently in a hotel in Australia)Device(Pixel 4XL, Boxx Laptop, Web browser (chrome))Operating System(Android Oreo, Windows 10,etc.) My Question or IssueI was somehow singed out of my spotify, it was linked to my facebook. I t...

  • Visitor
  • Plan Premium Country USA (currently in a hotel in Australia) Device (Pixel 4XL, Boxx Laptop, Web browser (chrome)) Operating System (Android Oreo, Windows 10,etc.)   My Question or...
  • Jeremy
  • Moderator
  • 444 Views
  • 1 replies
  • 0 likes
  • Account
  • 444 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution cant log in

PlanFreeCountry DeviceSamsung Galaxy A10, Custom Desktop Operating System Android 10 Windows 10 My Question or Issuecant log into my acccount. When i try to log in it says "incorrect email or password", (error code: auth 2) when i try to reset passwo...

  • Regular
  • Plan Free Country   Device Samsung Galaxy A10, Custom Desktop  Operating System  Android 10 Windows 10   My Question or Issue cant log into my acccount. When i try to lo...
  • CarlosE
  • Moderator
  • 1016 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 1016 Views
  • 5 replies
  • 0 likes

Superuser Contribution Forced to Subscribe as premium duo

PlanPremiumCountryTurkeyDevice(>Google Pixel 3)Operating System(Android)My Question or IssueI am getting notifications from Spotify that they cannot charge through my mobile payment and premium will be cancelled. So I try to renew my premium subscrip...

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  • Newbie
  • Plan Premium Country Turkey Device (>Google Pixel 3) Operating System (Android) My Question or Issue I am getting notifications from Spotify that they cannot charge through my mobil...
  • Julian
  • Moderator
  • 1065 Views
  • 4 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 1065 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Badge not working

Not working badges seem to be an everlasting topic in this forum...Should have received the three years badge in march 2020, shouldn't I?Anyone who has an explanation for that? PlanPremiumCountryGermanyDeviceXiaomi Mi 9T with Android10, Desktop with ...

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  • Roadie
  • Not working badges seem to be an everlasting topic in this forum... Should have received the three years badge in march 2020, shouldn't I? Anyone who has an explanation for that?   &nb...
  • Jeremy
  • Moderator
  • 297 Views
  • 3 replies
  • 1 likes
  • Account
    Other
  • 297 Views
  • 3 replies
  • 1 likes

Superuser Contribution "Something went wrong. Try again later." When trying to do things on my account.

PlanFreeCountryUnited StatesDeviceiPhone SE 2016, Samsung ChromebookOperating SystemiOS 14.0.1, Chrome OS My Question or IssueWhenever I try to take an account action (Changing password, upgrading to premium) I get a "Something get wrong" error. I've...

  • Casual Listener
  • Plan Free Country United States Device iPhone SE 2016, Samsung Chromebook Operating System iOS 14.0.1, Chrome OS   My Question or Issue Whenever I try to take an account action (Changi...
  • Eni
  • Moderator
  • 986 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 986 Views
  • 3 replies
  • 0 likes

Superuser Contribution Change e-mail for a Facebook-linked account

My Question or IssueI've joined Spotify around 3 years ago using my Facebook account. For some reason, I've been registered with my 10 years old e-mail back then. I haven't been using it for quite a while but now they say it is going to be shut down ...

  • Newbie
  • My Question or Issue I've joined Spotify around 3 years ago using my Facebook account. For some reason, I've been registered with my 10 years old e-mail back then. I haven't been using it for quite ...
  • Novy
  • Moderator
  • 502 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 502 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't view Hulu content

PlanFree/PremiumCountryU.S.DevicePCOperating SystemWindows 10 My Question or IssueI have the Spotify premium/Hulu bundle. When I go to the Hulu website, it doesn't let me view any content, just tries to sign me up for a subscription. However, when I ...

  • Regular
  •   Plan Free/Premium Country U.S. Device PC Operating System Windows 10   My Question or Issue I have the Spotify premium/Hulu bundle.  When I go to the Hulu website, it does...
  • Novy
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change country from Saudi Arabia to Philippines

I've noticed that podcasts aren't available in spotify saudi arabia and wanted to change the country to philippines since i've moved to the philippines. but for some reason when I go to update the plan and change the country to philippines, it doesn'...

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  • Visitor
  • I've noticed that podcasts aren't available in spotify saudi arabia and wanted to change the country to philippines since i've moved to the philippines. but for some reason when I go to update the pl...
  • Novy
  • Moderator
  • 345 Views
  • 3 replies
  • 1 likes
  • Account
  • 345 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution I don't have the Friend Activity option (different menu)

PlanFreeCountrySpainDeviceXiaomi Redmi Note 8TOperating SystemWindows 7 My Question or IssueI would like to have the Friend Activity activated, but I can't.I have seen a lot of questions about this, but most of them were about connection issues and o...

  • Newbie
  • Plan Free Country Spain Device Xiaomi Redmi Note 8T Operating System Windows 7   My Question or Issue I would like to have the Friend Activity activated, but I can't. I have seen a lo...
  • Jeremy
  • Moderator
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 213 Views
  • 1 replies
  • 0 likes