Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 459 Views
  • 0 replies
  • 7 likes
  • Security
  • 459 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 440973 Views
  • 968 replies
  • 108 likes
  • Account
  • 440973 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195980 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195980 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107077 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107077 Views
  • 70 replies
  • 11 likes

Superuser Contribution locked out of premium account.

Am locked out of my premium account on a device I haven't used in a while. When I try to log in it says: This app is restricted to premium users only (error code:accesspoint22)

  • Casual Listener
  • Am locked out of my premium account on a device I haven't used in a while. When I try to log in it says: This app is restricted to premium users only (error code:accesspoint22)
  • MartinT
  • Moderator
  • 255 Views
  • 3 replies
  • 0 likes
  • 255 Views
  • 3 replies
  • 0 likes

Unable to create an account for my 13 year old

I am trying to create an account for my 13 year old, but it says she's too young. Website says 13 year olds can have an account, so I don't understand why

  • Visitor
  • I am trying to create an account for my 13 year old, but it says she's too young.  Website says 13 year olds can have an account, so I don't understand why  
  • TanyaS
  • Rising Star 4
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
  • 149 Views
  • 1 replies
  • 0 likes

Why Spotify keeps my password history? It's not safe.

Greetings!Spotify has reset my password recently due to my recent login into account from another browser, which were looked like "suspicious activity".As far as I remember, some time ago Spotify kept a history of last 5 passwords, which was already ...

  • Newbie
  • Greetings! Spotify has reset my password recently due to my recent login into account from another browser, which were looked like "suspicious activity". As far as I remember, some time ago Spotify...
  • ReclaimerNo
  • Newbie
  • 452 Views
  • 1 replies
  • 2 likes
  • Account
    Login
    Security
  • 452 Views
  • 1 replies
  • 2 likes

Necesito desconectar mi cuenta de Spotify de mi SmartTV (robada)

Hola, espero que se encuentren bien. Venía a preguntar para saber si alguien podría guiarme o ayudarme con este tema. Sucede que el año pasado entraron a robar a mi casa y dentro de las cosas se llevaron mi SmartTV, en la cual tenía mi cuenta de Spot...

Captura de pantalla 2024-05-12 a la(s) 19.22.26.png
  • Newbie
  • Hola, espero que se encuentren bien. Venía a preguntar para saber si alguien podría guiarme o ayudarme con este tema.  Sucede que el año pasado entraron a robar a mi casa y dentro de las cosas ...
  • Anyk17
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • Account
  • 263 Views
  • 1 replies
  • 0 likes

Email in wrong language

I'm living in Belgium. I define my language on FRENCH. I receive all the communications in DUTCH. Why ? How can I change this ?

  • Casual Listener
  • I'm living in Belgium. I define my language on FRENCH. I receive all the communications in DUTCH. Why ? How can I change this ?
  • TomQu
  • Casual Listener
  • 663 Views
  • 8 replies
  • 1 likes
  • 663 Views
  • 8 replies
  • 1 likes

Superuser Contribution Music language filter

IT would be fantastic If Spotify finaly adres the foreign language music in users playlists!!! IT si so enoying to have to skipp every second song in every "recomandation" playlist, just because noone in Spotify team is listening to their users. Anyo...

  • Newbie
  • IT would be fantastic If Spotify finaly adres the foreign language music in users playlists!!! IT si so enoying to have to skipp every second song in every "recomandation" playlist, just because noon...
  • Susan_GP
  • Moderator
  • 1077 Views
  • 3 replies
  • 3 likes
  • Account
    Other
    Premium
    Subscription
  • 1077 Views
  • 3 replies
  • 3 likes

I received Spotify Data and it's in JSON files, how to open it?

The files are in .JSON format. Is there any JSON file viewer which will open and present the data and that can very well present it too?

  • Casual Listener
  • The files are in .JSON format. Is there any JSON file viewer which will open and present the data and that can very well present it too?
  • Secretor007
  • Visitor
  • 587 Views
  • 2 replies
  • 0 likes
  • 587 Views
  • 2 replies
  • 0 likes

I suspect that my Spotify account has been hacked

Music, plsylists and artists that I don't know are added and playing in my Spotify into devices I don't have. Just logged out of every device, and changed password, but noticed that logging by computer it has my profile with my picture, but logging b...

  • Visitor
  • Music, plsylists and artists that I don't know are added and playing in my Spotify into devices I don't have. Just logged out of every device, and changed password, but noticed that logging by co...
  • Not applicable
  • 1449 Views
  • 2 replies
  • 0 likes
  • 1449 Views
  • 2 replies
  • 0 likes

I cannot login using gmail

PlanFreeCountryCanadaDeviceWindows PCOperating SystemWindows 11 Pro My Question or IssueI am unable to login to my account since today. I get the following error: Oops! Something went wrong. Please try again or check out our help area.

  • Visitor
  • Plan Free Country Canada Device Windows PC Operating System Windows 11 Pro   My Question or Issue I am unable to login to my account since today. I get the following error:   Oo...
  • MauriceMV
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • Login
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to merge accounts to duo premium

After replacing a stolen credit card, I forgot to update payment info in time, so my account reverted to Free status. As I was about to setup new payment info, I realized it's cheaper to have my partner upgrade his Premium account to Duo Premium and ...

  • Visitor
  • After replacing a stolen credit card, I forgot to update payment info in time, so my account reverted to Free status. As I was about to setup new payment info, I realized it's cheaper to have my part...
  • Joan
  • Moderator
  • 382 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution A duo subscriber should be able to play music on two devices at the same time

I am (was) a Duo pass subscriber, having me and my partner's accounts attached. However all my devices are configured with my account, not her's (Sonos speakers, Google minis, Android phone in the car, etc). So when I'm driving in the car playing a p...

  • Newbie
  • I am (was) a Duo pass subscriber, having me and my partner's accounts attached. However all my devices are configured with my account, not her's (Sonos speakers, Google minis, Android phone in the ca...
  • lexuz
  • Newbie
  • 1180 Views
  • 5 replies
  • 0 likes
  • 1180 Views
  • 5 replies
  • 0 likes

Superuser Contribution Charged monthly fee on free premium account (3 month trial)

Hi Spotify.I signed up to the 3month premium trial on the 99c offer.Yet 2 months into the trial you have started charging me the normal premium monthly fee.How do i go about getting a refund? (and yes i have used that darn contact form numerous time ...

  • Regular
  • Hi Spotify. I signed up to the 3month premium trial on the 99c offer. Yet 2 months into the trial you have started charging me the normal premium monthly fee. How do i go about getting a refund? (...
  • Hi720
  • Newbie
  • 1799 Views
  • 16 replies
  • 2 likes
  • Account
    Free
    Premium
    Subscription
  • 1799 Views
  • 16 replies
  • 2 likes

Lost my account 3 days ago

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Anyk17
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
  • 169 Views
  • 1 replies
  • 0 likes

Solved!! can i factory reset my acc and start new ?

i want to make a new account but i cant bc i have friends there, i dont like asking them to follow my new onei cleaned everything all my playlists my liked songs but i still feel bad it feels like im not clean n i dont like iti want to reset my algor...

  • Visitor
  • i want to make a new account but i cant bc i have friends there, i dont like asking them to follow my new one i cleaned everything all my playlists my liked songs but i still feel bad it feels like ...
  • Plch
  • Newbie
  • 690 Views
  • 3 replies
  • 0 likes
  • 690 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution My spotify username is turned into bunch of numbers and letters

PlanFreeCountryUSDevicePCOperating SystemWindows 10 pro My Question or IssueI registered on Spotify several months ago. I NEVER registered with my facebook and it was NEVER connected to my account. I registered with a proper username "Umbrasi" and it...

  • Casual Listener
  • Plan Free Country US Device PC Operating System Windows 10 pro   My Question or Issue I registered on Spotify several months ago. I NEVER registered with my facebook and it was NEVER c...
  • Yordan
  • Moderator
  • 26279 Views
  • 6 replies
  • 1 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 26279 Views
  • 6 replies
  • 1 likes

Superuser Contribution Spotify settings keep resetting.

For the past few weeks, I've encountered problems with Spotify resetting my user settings. I've used Spotify on laptop (windows 10) & my phone (iphone 5s) for 2+ years with no issue like this. All of a sudden, it will forget my settings for last.fm o...

  • Casual Listener
  • For the past few weeks, I've encountered problems with Spotify resetting my user settings. I've used Spotify on laptop (windows 10) & my phone (iphone 5s) for 2+ years with no issue like this. Al...
  • vk83eca9m7rd7t8xfec
  • Casual Listener
  • 4759 Views
  • 11 replies
  • 3 likes
  • Account
  • 4759 Views
  • 11 replies
  • 3 likes

Списали деньги, через PayPal

Добрый день! Сегодня при оплате у меня сняли деньги, но подписку не дало. Выдало ошибку «Регион карты не совпадает с действующим» (илм как то так ) . Регион на сайте оплаты, стоял Казахстан ( при том, что я там никогда не был, и карта у меня Украинск...

  • Casual Listener
  • Добрый день! Сегодня при оплате у меня сняли деньги, но подписку не дало. Выдало ошибку «Регион карты не совпадает с действующим» (илм как то так ) . Регион на сайте оплаты, стоял Казахстан ( при том...
  • Hedzekun
  • Casual Listener
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Tracks disappear from collaborative playlist while adding others

Hi,Since I created a collaborative playlist on Spotify I have been adding tracks here and then. Yesterday I added a whole bunch of tracks but once I started adding other tracks, the first ones disappear.What am I supposed to do to create a collaborat...

  • Visitor
  • Hi, Since I created a collaborative playlist on Spotify I have been adding tracks here and then. Yesterday I added a whole bunch of tracks but once I started adding other tracks, the first ones disa...
  • Billy-J
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Unable to log in

I'm not able to log in to my account. I know my gmail account and i know my password and im %100 sure about it. But i cant log in

  • Visitor
  • I'm not able to log in to my account. I know my gmail account and i know my password and im %100 sure about it. But i cant log in  
  • Billy-J
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
  • 183 Views
  • 1 replies
  • 0 likes