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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 1286584072
  • Visitor
  • 266182 Views
  • 519 replies
  • 34 likes
  • Account
    Free
  • 266182 Views
  • 519 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13070 Views
  • 6 replies
  • 11 likes
  • Security
  • 13070 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529920 Views
  • 989 replies
  • 113 likes
  • Account
  • 529920 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128195 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128195 Views
  • 74 replies
  • 12 likes

Solved!! Problems in payment

Hi there,

I've paid for a unlimited subscription last month and yesterday I was about to update my payments information, when it was debit 1 cent. I believe that cent was to verify my credit card. The problem is that I don't have a credit card. I use...

  • Casual Listener
  • Hi there, <br><br>I've paid for a unlimited subscription last month and yesterday I was about to update my payments information, when it was debit 1 cent. I believe that cent was to verif...
  • xxlxpto
  • Casual Listener
  • 429 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Subscription
    Unlimited
  • 429 Views
  • 2 replies
  • 0 likes

Solved!! error 126? how do I uppgrade my firewall to allow spotify (mac)?

Love some help on this! I need to uppggrade my firewall on my mac air to allow spotify (it is constantly offline), but I do not know how to do that. Appreciate any help. Love Tanja

  • Regular
  • Love some help on this! I need to uppggrade my firewall on my mac air to allow spotify (it is constantly offline), but I do not know how to do that.   Appreciate any help. Love Tanja
  • Peter__
  • Community Legend
  • 14253 Views
  • 8 replies
  • 1 likes
  • 14253 Views
  • 8 replies
  • 1 likes

Why am I still being charged?

I can't get on to my spotify at all and I'm really beginning to get annoyed. It either doesn't load at all or crashes on the log in section. And even when it does load .... it's "offline" and I can't use anything. I'm paying monthly for this... and f...

  • Casual Listener
  • I can't get on to my spotify at all and I'm really beginning to get annoyed.    It either doesn't load at all or crashes on the log in section.    And even when it does lo...
  • Peter__
  • Community Legend
  • 264 Views
  • 3 replies
  • 0 likes
  • 264 Views
  • 3 replies
  • 0 likes

I changed facebook settings and now my playlists are gone

Hello, I recently thought it would be a good idea to change my facebook privacy settings. I switched off the 'apps you are using' setting and when i opened spotify again, my username was changed to something that looked like binary code. I then found...

  • Newbie
  • Hello,   I recently thought it would be a good idea to change my facebook privacy settings. I switched off the 'apps you are using' setting and when i opened spotify again, my username was c...
  • Peter__
  • Community Legend
  • 596 Views
  • 11 replies
  • 0 likes
  • 596 Views
  • 11 replies
  • 0 likes

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  • Casual Listener
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  • Christoffer
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • Other
  • 163 Views
  • 1 replies
  • 0 likes

Solved!! Have had spotify premium for two months, still have advertising?

I have been paying for Spotify Premium for two months now and I still have advertisments when I listen on my computer. I am able to access my mobile spotify app, but the playlists do not sync. What could be the problem? -Kelsey

  • Newbie
  • I have been paying for Spotify Premium for two months now and I still have advertisments when I listen on my computer. I am able to access my mobile spotify app, but the playlists do not sync. What c...
  • Aevarine
  • Casual Listener
  • 715 Views
  • 12 replies
  • 0 likes
  • 715 Views
  • 12 replies
  • 0 likes

Can't login

Hi guys, I've trawled the boards but can't find a case that helped me solve this issue. I was having trouble recovering my Spotify password, and had also seen it linked to a Facebook account I didn't want. I've canceled the 4.99 Paypal subscription o...

  • Visitor
  • Hi guys,   I've trawled the boards but can't find a case that helped me solve this issue.   I was having trouble recovering my Spotify password, and had also seen it linked to a Fac...
  • clinky
  • Casual Listener
  • 421 Views
  • 4 replies
  • 0 likes
  • 421 Views
  • 4 replies
  • 0 likes

Solved!! Manual password reset needed

Hi, I need help with a password reset. The password reset button does not work. I do not get an email. I wrote an email to support and received an case ID back: 00711286 and already replied to the no-reply message. Thanks

  • Newbie
  • Hi,   I need help with a password reset. The password reset button does not work. I do not get an email. I wrote an email to support and received an case ID back: 00711286 and already repl...
  • LindadeH
  • Casual Listener
  • 1521 Views
  • 29 replies
  • 0 likes
  • 1521 Views
  • 29 replies
  • 0 likes

Spotify Premium randomly stopped working on my phone.

Hi All- My Spotify iOS app randomly stopped recognizing my premium subsciption. I double checked my status and I do have premium service (and have for the past year.) I've uninstalled and reinstalled the app to no avail. Please help. Thanks!

  • Casual Listener
  • Hi All-   My Spotify iOS app randomly stopped recognizing my premium subsciption.  I double checked my status and I do have premium service (and have for the past year.)  I've unin...
  • asifo
  • Casual Listener
  • 450 Views
  • 4 replies
  • 0 likes
  • Premium
  • 450 Views
  • 4 replies
  • 0 likes

Unable to unfollow play lists.

So I have a playlist I can not unfollow from a friend of mine. When I click on unfollow, the playlist will just reappear and stay. I tried reinstalling, I have tried unfollowing the profile, I done a lot to get rid of the problem and still is an issu...

  • Newbie
  • So I have a playlist I can not unfollow from a friend of mine. When I click on unfollow, the playlist will just reappear and stay. I tried reinstalling, I have tried unfollowing the profile, I done a...
  • Peter__
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Creating a spotify account for an organisation

Hi, Is it possible to set-up a spotify account for an organisation? We run in-house events where we like to play music before and after. Is there anyway our organisation can have their own account? If this is not possible, are we OK to play music thr...

  • Newbie
  • Hi,   Is it possible to set-up a spotify account for an organisation?  We run in-house events where we like to play music before and after.  Is there anyway our organisation can ha...
  • Peter__
  • Community Legend
  • 418 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 418 Views
  • 1 replies
  • 0 likes

Solved!! How many devices can you use?

I'm curious if i get the Premium service if i can log on (from a mobile device) and my kids too or do they have to have a separate account?

  • Casual Listener
  • I'm curious if i get the Premium service if i can log on (from a mobile device) and my kids too or do they have to have a separate account?
  • Peter__
  • Community Legend
  • 83736 Views
  • 4 replies
  • 0 likes
  • 83736 Views
  • 4 replies
  • 0 likes

account problem

hello, i lost my premium account and all my playlists...:( The problem started when i removed the spotify application from my facebook by mistake. The next day the spotify application was again on my facebook, like nothing has happened. After I loged...

  • Visitor
  • hello,   i lost my premium account and all my playlists...:( The problem started when i removed the spotify application from my facebook by mistake. The next day the spotify application was ...
  • Peter__
  • Community Legend
  • 295 Views
  • 3 replies
  • 0 likes
  • 295 Views
  • 3 replies
  • 0 likes

All playlists gone!

Hi, I have a dilemma. I disconnnected from facebook via the prefrences and Spotify turned off. When I loaded it back up and put in my password it brought up a box and I mistakenly click on I'm a new user and now all of my playlists with that log in h...

  • Casual Listener
  • Hi,   I have a dilemma. I disconnnected from facebook via the prefrences and Spotify turned off. When I loaded it back up and put in my password it brought up a box and I mistakenly click on...
  • Peter__
  • Community Legend
  • 419 Views
  • 4 replies
  • 0 likes
  • 419 Views
  • 4 replies
  • 0 likes

Unable to enable premium membership features even though I am paying member

HI I am a paying subscriber who do not get to experience my premium membership even though my bank account is getting charged 100NOK every month with the membership fee. Can someone help me with getting the product I am paying for?

  • Visitor
  • HI   I am a paying subscriber who do not get to experience my premium membership even though my bank account is getting charged 100NOK  every month with the membership fee. Can someone ...
  • Liam
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 155 Views
  • 1 replies
  • 0 likes

Solved!! Compromised credit card!

Hello! My credit card has been compromised and someone has been using it on Spotify. My credit card has been charged 9.99 twice for two months. I have already sent a contact form to Spotify twice, where they told me to go to community and seek help h...

  • Casual Listener
  • Hello! My credit card has been compromised and someone has been using it on Spotify. My credit card has been charged 9.99 twice for two months. I have already sent a contact form to Spotify twice, wh...
  • Robbie
  • Spotify Legend
  • 576 Views
  • 4 replies
  • 0 likes
  • 576 Views
  • 4 replies
  • 0 likes

I got debited for a month that I havent been using spotify

Hello there, Today I noticed that spotify had taken payments for two months, this month and last month. My spotify account has been cancelled for the last two months and I havent used it so i feel a bit ripped off seeing how you made me pay for a mon...

  • Newbie
  • Hello there, Today I noticed that spotify had taken payments for two months, this month and last month. My spotify account has been cancelled for the last two months and I havent used it so i feel a ...
  • meahtenoha
  • Spotify
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Solved!! Cannot change SofortDauerauftrag subscription

Hi, I have been paying with SofortDauerauftrag (sofort.com) all the time, but now I have an Extra Telekom Option which includes Premium on Spotify. So I went to the bank and canceled the previous one. Then waited till this option expires, but it didn...

  • Newbie
  • Hi,   I have been paying with SofortDauerauftrag (sofort.com) all the time, but now I have an Extra Telekom Option which includes Premium on Spotify.   So I went to the bank and can...
  • Goodman
  • Spotify Legend
  • 476 Views
  • 1 replies
  • 0 likes
  • 476 Views
  • 1 replies
  • 0 likes

Van free naar premium met kpn account

Ik heb/had een free account van spotify. Maar nu heb ik een kpn glasvezel abonnement genomen met spotify. Heb deze geactiveerd in eenvoudige stappen en dat lukte. Maar mijn account wordt niet om gezet naar premium? Hoe kunnen we dit veranderen/aanpas...

  • Visitor
  • Ik heb/had een free account van spotify. Maar nu heb ik een kpn glasvezel abonnement genomen met spotify. Heb deze geactiveerd in eenvoudige stappen en dat lukte. Maar mijn account wordt niet om geze...
  • Goodman
  • Spotify Legend
  • 528 Views
  • 1 replies
  • 0 likes
  • 528 Views
  • 1 replies
  • 0 likes

Spotify

  

  • Casual Listener
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  • gl42
  • Casual Listener
  • 552 Views
  • 2 replies
  • 1 likes
  • Account
  • 552 Views
  • 2 replies
  • 1 likes