Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi there,
I've paid for a unlimited subscription last month and
yesterday I was about to update my payments information, when it was
debit 1 cent. I believe that cent was to verify my credit card. The
problem is that I don't have a credit card. I use...
Love some help on this! I need to uppggrade my firewall on my mac air to allow spotify (it is constantly offline), but I do not know how to do that. Appreciate any help. Love Tanja
I can't get on to my spotify at all and I'm really beginning to get annoyed. It either doesn't load at all or crashes on the log in section. And even when it does load .... it's "offline" and I can't use anything. I'm paying monthly for this... and f...
Hello, I recently thought it would be a good idea to change my facebook privacy settings. I switched off the 'apps you are using' setting and when i opened spotify again, my username was changed to something that looked like binary code. I then found...
I have been paying for Spotify Premium for two months now and I still have advertisments when I listen on my computer. I am able to access my mobile spotify app, but the playlists do not sync. What could be the problem? -Kelsey
Hi guys, I've trawled the boards but can't find a case that helped me solve this issue. I was having trouble recovering my Spotify password, and had also seen it linked to a Facebook account I didn't want. I've canceled the 4.99 Paypal subscription o...
Hi, I need help with a password reset. The password reset button does not work. I do not get an email. I wrote an email to support and received an case ID back: 00711286 and already replied to the no-reply message. Thanks
Hi All- My Spotify iOS app randomly stopped recognizing my premium subsciption. I double checked my status and I do have premium service (and have for the past year.) I've uninstalled and reinstalled the app to no avail. Please help. Thanks!
So I have a playlist I can not unfollow from a friend of mine. When I click on unfollow, the playlist will just reappear and stay. I tried reinstalling, I have tried unfollowing the profile, I done a lot to get rid of the problem and still is an issu...
Hi, Is it possible to set-up a spotify account for an organisation? We run in-house events where we like to play music before and after. Is there anyway our organisation can have their own account? If this is not possible, are we OK to play music thr...
I'm curious if i get the Premium service if i can log on (from a mobile device) and my kids too or do they have to have a separate account?
hello, i lost my premium account and all my playlists...:( The problem started when i removed the spotify application from my facebook by mistake. The next day the spotify application was again on my facebook, like nothing has happened. After I loged...
Hi, I have a dilemma. I disconnnected from facebook via the prefrences and Spotify turned off. When I loaded it back up and put in my password it brought up a box and I mistakenly click on I'm a new user and now all of my playlists with that log in h...
HI I am a paying subscriber who do not get to experience my premium membership even though my bank account is getting charged 100NOK every month with the membership fee. Can someone help me with getting the product I am paying for?
Hello! My credit card has been compromised and someone has been using it on Spotify. My credit card has been charged 9.99 twice for two months. I have already sent a contact form to Spotify twice, where they told me to go to community and seek help h...
Hello there, Today I noticed that spotify had taken payments for two months, this month and last month. My spotify account has been cancelled for the last two months and I havent used it so i feel a bit ripped off seeing how you made me pay for a mon...
Hi, I have been paying with SofortDauerauftrag (sofort.com) all the time, but now I have an Extra Telekom Option which includes Premium on Spotify. So I went to the bank and canceled the previous one. Then waited till this option expires, but it didn...
Ik heb/had een free account van spotify. Maar nu heb ik een kpn glasvezel abonnement genomen met spotify. Heb deze geactiveerd in eenvoudige stappen en dat lukte. Maar mijn account wordt niet om gezet naar premium? Hoe kunnen we dit veranderen/aanpas...
