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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88769 Views

9 replies

2 likes

Account
Login
  • 88769 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

758311 Views

18 replies

29 likes

  • 758311 Views
  • 18 replies
  • 29 likes

Moving/ rearrenging music

Hi, i want to get a new account and get premium on that but i also want my old playlists on that new account from my current account if its possible to move it somehow?

Casual Listener

Hi, i want to get a new account and get premium on that but i also want my old playlists on that new account from my current account if its possible to move it somehow? 

Liam

Community Legend

361 Views

5 replies

0 likes

  • 361 Views
  • 5 replies
  • 0 likes

Solved!! NUS Discount Not working

Hi, when I am attempting to activate my discount everything goes fine with entering the nus card number etc. But when it tells me I need to enter my password on facebook for security reasons, I enter it and then it just redirects me the spotify web p...

Visitor

Hi, when I am attempting to activate my discount everything goes fine with entering the nus card number etc. But when it tells me I need to enter my password on facebook for security reasons, I enter...

whooitsmichael

Regular

5589 Views

33 replies

3 likes

  • 5589 Views
  • 33 replies
  • 3 likes

Early payment.

This will sound crazy, but I want to make an early payment for my premium. Ideas?

Casual Listener

This will sound crazy, but I want to make an early payment for my premium. Ideas?

user-removed

Not applicable

7746 Views

2 replies

2 likes

Account
Subscription
  • 7746 Views
  • 2 replies
  • 2 likes

Missing the new album of Chris brown X

May someone know if it will come otherwise ill try to download it

Newbie

May someone know if it will come otherwise ill try to download it

Liam

Community Legend

766 Views

1 replies

0 likes

Other
  • 766 Views
  • 1 replies
  • 0 likes

I Need Help Recovering a Deleted Playlist

If a moderator could assist me, that'd be awesome. I accidentally deleted I playlist I made called "Outside" and I desperately need to get it back. Thanks!

Newbie

If a moderator could assist me, that'd be awesome. I accidentally deleted I playlist I made called "Outside" and I desperately need to get it back.   Thanks!  

Liam

Community Legend

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Facebook deactivated, can't change email

My old facebook account got deactivated, and now I can't login through Spotify. Only by using the username 115420043. Is there a way to change it?

Casual Listener

My old facebook account got deactivated, and now I can't login through Spotify. Only by using the username 115420043. Is there a way to change it?

Peter__

Community Legend

609 Views

3 replies

0 likes

  • 609 Views
  • 3 replies
  • 0 likes

Confused about premium

I have the premium account and really love it but am confused. I use it on my laptop, on my iPhone, and last night I put it on my daughters (under age 13) iPhone since I read that I can have up to three devices with premium, and since I am paying for...

Casual Listener

I have the premium account and really love it but am confused. I use it on my laptop, on my iPhone, and last night I put it on my daughters (under age 13) iPhone since I read that I can have up to th...

Liam

Community Legend

362 Views

3 replies

0 likes

Premium
  • 362 Views
  • 3 replies
  • 0 likes

NUS Student Discount

Hey! I recently signed up for Premium with NUS discount, however as I lost my payment card, my payment could not be taken....now when I am trying to re-set it up with the new card I cannot re-activate the discount (as the code has previously been use...

Newbie

Hey! I recently signed up for Premium with NUS discount, however as I lost my payment card, my payment could not be taken....now when I am trying to re-set it up with the new card I cannot re-activat...

Liam

Community Legend

370 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 370 Views
  • 1 replies
  • 0 likes

504 Gateway Time-out nginx

I'd like to buy a Spotify E-card all morning in here: https://www.spotify.com/nl/get-spotify/e-card/ but after I give in my Credit Card data en try to verrify the buy, i get a 504 Gateway Time-out, nginx error. Seems to be a server side error. Can yo...

Casual Listener

I'd like to buy a Spotify E-card all morning in here: https://www.spotify.com/nl/get-spotify/e-card/  but after I give in my Credit Card data en try to verrify the buy, i get a 504 Gat...

Peter__

Community Legend

2414 Views

8 replies

0 likes

  • 2414 Views
  • 8 replies
  • 0 likes

Canceling subscription for a dead person?

Dear all, how do I cancell spotify subscription for somebody who passed away if I don't know the password to his account? thank you.

Newbie

Dear all,   how do I cancell spotify subscription for somebody who passed away if I don't know the password to his account?   thank you.

Liam

Community Legend

3936 Views

1 replies

0 likes

  • 3936 Views
  • 1 replies
  • 0 likes

Spotify 30 day free trial is not working, the system took the money

Hi all I am suffering a problem, I was surfing in the web page and it offered me a free subscription for a month (User rogues04), it asked me how I want to pay and I selected paypal. At the beginning all looked to be ok and I was able to see "30 days...

Newbie

Hi all    I am suffering a problem, I was surfing in the web page and it offered me a free subscription for a month (User rogues04), it asked me how I want to pay and I selected paypal....

Liam

Community Legend

407 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 407 Views
  • 1 replies
  • 0 likes

Solved!! Connecting to Facebook from spotify created account only uses my last name

I just connected my Spotify account to my facebook account thinking it would replace my display username with my real name, but now my account is only showing up as my username plus last name; no first name. Is there any way to change this to only my...

Casual Listener

I just connected my Spotify account to my facebook account thinking it would replace my display username with my real name, but now my account is only showing up as my username plus last name; no fir...

Vitani

Casual Listener

459 Views

2 replies

0 likes

Account
Free
  • 459 Views
  • 2 replies
  • 0 likes

Want ad rates

I wish to check with you the rates for #Billboards #Audio with light box #Branded Playlist

Regular

I wish to check with you the rates for  #Billboards #Audio with light box #Branded Playlist

Peter__

Community Legend

811 Views

9 replies

0 likes

  • 811 Views
  • 9 replies
  • 0 likes

My account was hacked

Hello. My account was hacked. I saw strange email on my account. I've already contacted customer service few days ago, but I don't hear anything from them. What can I do? I lost premium status as well, since my country was changed...

Newbie

Hello.   My account was hacked. I saw strange email on my account. I've already contacted customer service few days ago, but I don't hear anything from them.   What can I do? I ...

Robbie

Spotify Legend

660 Views

9 replies

0 likes

Security
  • 660 Views
  • 9 replies
  • 0 likes

Spotify won't let me log in

I get emails saying your trial has ended, would you like 30 days free? I click yes. It directs me to safari, which I click 'try premium for free' button. I then start to sign in with spotify user details, because I don't have Facebook.. I put in my d...

Newbie

I get emails saying your trial has ended, would you like 30 days free? I click yes. It directs me to safari, which I click 'try premium for free' button. I then start to sign in with spotify user det...

Peter__

Community Legend

774 Views

3 replies

0 likes

Login
Other
  • 774 Views
  • 3 replies
  • 0 likes

About to subscribe. Quick question about offline mode.

So today I purchased a new deck for my car so I could play songs from my iPod. Well, it turns out the stereo isn't compatible with my gen 1 iPod. So I'm kinda discouraged about that, and looking for an alternative. My question is, if I get Spotify Pr...

Regular

So today I purchased a new deck for my car so I could play songs from my iPod. Well, it turns out the stereo isn't compatible with my gen 1 iPod. So I'm kinda discouraged about that, and looking for ...

Adam

Roadie

604 Views

9 replies

0 likes

Premium
  • 604 Views
  • 9 replies
  • 0 likes

Compartir facebook

Hola, no consigo con mi cuenta de spotify sincronizarlo con facebook. Ademas, creo q el otro dia se me creo una cuenta diferente entrando con facebook. Podeis ayudarme?<br>Usuario spotify: rubenglez87<br>Facebook: [snip]. El tema es q sin facebook no...

Regular

Hola, no consigo con mi cuenta de spotify sincronizarlo con facebook. Ademas, creo q el otro dia se me creo una cuenta diferente entrando con facebook. Podeis ayudarme?&lt;br&gt;Usuario spoti...

Adam

Roadie

375 Views

1 replies

0 likes

Premium
  • 375 Views
  • 1 replies
  • 0 likes

Solved!! Changing facebook account

I have a spotify account linked to a facebook account I want to deactivate. I have another account already set up that I'd like to link to spotify. I cannot find a simple way to do this or any information on how to do this. My payments are set up thr...

Casual Listener

I have a spotify account linked to a facebook account I want to deactivate. I have another account already set up that I'd like to link to spotify. I cannot find a simple way to do this or any inform...

Peter__

Community Legend

5056 Views

5 replies

0 likes

  • 5056 Views
  • 5 replies
  • 0 likes

Upgrading to Premium

I made a Spotify free account, but I'm trying to upgrade to "Premium." Whenever I put in my information from my Visa debit card, It can't process my order. Already emailed support. Came here to see if you guys could offer guidance

Newbie

I made a Spotify free account, but I'm trying to upgrade to "Premium." Whenever I put in my information from my Visa debit card, It can't process my order. Already emailed support. Came here to see i...

Liam

Community Legend

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

problems and confusion

I pay monthly fir premium, but have lost my net recently. My phone won't even use the app because my sd reader is out on my phone.. Thing is, if I downloaded playlists from the app, even from my computer why won't it play? I mean, if I pay monthly fo...

Regular

I pay monthly fir premium, but have lost my net recently. My phone won't even use the app because my sd reader is out on my phone.. Thing is, if I downloaded playlists from the app, even from my comp...

Adam

Roadie

741 Views

13 replies

0 likes

  • 741 Views
  • 13 replies
  • 0 likes