Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293913 Views

529 replies

34 likes

Account
Free
  • 293913 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13745 Views

6 replies

11 likes

Security
  • 13745 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542068 Views

990 replies

115 likes

Account
  • 542068 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129767 Views

74 replies

12 likes

Account
Login
Premium
  • 129767 Views
  • 74 replies
  • 12 likes

Solved!! Two active Spotify premium accounts

I have two Spotify accounts (one from before the Facebook-intergration and one after) and through a misunderstanding I started paying for both of them. I didn't discover this until just now. Is there a way I can merge these accounts or something?

Visitor

I have two Spotify accounts (one from before the Facebook-intergration and one after) and through a misunderstanding I started paying for both of them. I didn't discover this until just now. Is there...

Peter__

Community Legend

1384 Views

6 replies

0 likes

  • 1384 Views
  • 6 replies
  • 0 likes

I was charged after I cancelled?!

I cancelled my spotify account yesterday because I can't afford it right now and I don't need premium at the moment. I was charged today. I want my money back and my subscription cancelled for the time being. I'm really upset.

Newbie

I cancelled my spotify account yesterday because I can't afford it right now and I don't need premium at the moment. I was charged today. I want my money back and my subscription cancelled for the ti...

Peter__

Community Legend

201 Views

2 replies

0 likes

  • 201 Views
  • 2 replies
  • 0 likes

Stuck in offline mode

I have had spotify on my macbook for a long time and never had an issue. My internet is working but spotify has been in "offline mode" for two days. Offline mode is not turned on or checked. I tried logging out, restarting my computer and even redown...

Newbie

I have had spotify on my macbook for a long time and never had an issue.  My internet is working but spotify has been in "offline mode" for two days.  Offline mode is not turned on or check...

Peter__

Community Legend

410 Views

3 replies

0 likes

  • 410 Views
  • 3 replies
  • 0 likes

Logging Out of All Devices

Hi,I forgot to log out of my Spotify account at my old job before I left for the last time, and now my coworkers are using my account. Anyway to log out of it remotely?

Visitor

Hi, I forgot to log out of my Spotify account at my old job before I left for the last time, and now my coworkers are using my account. Anyway to log out of it remotely?

Peter__

Community Legend

1510 Views

2 replies

0 likes

  • 1510 Views
  • 2 replies
  • 0 likes

My account disappeared

I had my account connected to facebook. Then when doing some app cleaning I accidentally took the spotify application off my facebook then I added it back in. At first my spotify premium disappeared from both spotify.com and my spotify whit it it als...

Visitor

I had my account connected to facebook. Then when doing some app cleaning I accidentally took the spotify application off my facebook then I added it back in. At first my spotify premium disappeared ...

sarasvensson

Newbie

2281 Views

7 replies

0 likes

Account
Login
Other
Premium
Security
Subscription
Unlimited
  • 2281 Views
  • 7 replies
  • 0 likes

premium download

Hi Ive just downloaded premium package on to computer but i actually need it for my iphone. how can i set up for phone instead please?

Newbie

Hi Ive just downloaded premium package on to computer but i actually need it for my iphone.  how can i set up for phone instead please?

Josh

Community Legend

258 Views

2 replies

0 likes

  • 258 Views
  • 2 replies
  • 0 likes

Pin

My pin I a new card days invalid when entered

Casual Listener

My pin I a new card days invalid when entered

Adam

Roadie

332 Views

2 replies

0 likes

  • 332 Views
  • 2 replies
  • 0 likes

Facebook Friend Suggesetions: Follow

I was looking for some friends to follow on spotify and it was giving me suggestions based on my friends list however i clicked the "x" next to names and now I can no longer search those uesers or they dont appear. How do I get it to reset so that I ...

Casual Listener

I was looking for some friends to follow on spotify and it was giving me suggestions based on my friends list however i clicked the "x" next to names and now I can no longer search those uesers or th...

nessa150

Casual Listener

418 Views

6 replies

1 likes

Account
Other
  • 418 Views
  • 6 replies
  • 1 likes

CREDIT CARD NUMBER

hey...i m having a problem regarding my credit cad....actually i fogot its number and misplaced it......i ordred for its reissue but they are demanding credit card number....but when i visited my profile here it was encoded in stars...can u plz give ...

Casual Listener

hey...i m having a problem regarding my credit cad....actually i fogot its number and misplaced it......i ordred for its reissue but they are demanding credit card number....but when i visited my pro...

Adam

Roadie

3591 Views

6 replies

0 likes

  • 3591 Views
  • 6 replies
  • 0 likes

Solved!! My email was modified and I can't access to my account

Hi, Since one month, my email on Spotify was modified without my permission. It was : and now it's : WTF ?And spotify keeps telling me : error 410 when I open it. Thanks for your help.

Casual Listener

Hi,   Since one month, my email on Spotify was modified without my permission. It was : <snip> and now it's : <snip>  WTF ? And spotify keeps telling me : error 410 ...

Peter__

Community Legend

748 Views

9 replies

0 likes

Account
  • 748 Views
  • 9 replies
  • 0 likes

Spotify says I need to upgrade to premium when I have a premium account

Hi I am being charged for Premium last payment was taken from my credit card on the 25th of October 2013 but Spotify says I need to upgrade to Premium? regards Mike

Casual Listener

Hi I am being charged for Premium last payment was taken from my credit card on the 25th of October 2013 but Spotify says I need to upgrade to Premium? regards Mike

Adam

Roadie

854 Views

8 replies

0 likes

  • 854 Views
  • 8 replies
  • 0 likes

Premium not working

Hello, I just upgraded from free spotify to premium and it's not working on my phone. It works just fine on my computer, but when I try to play a song on my phone it says I can only use the radio. In my account status it says it updated fine, but for...

Newbie

Hello, I just upgraded from free spotify to premium and it's not working on my phone. It works just fine on my computer, but when I try to play a song on my phone it says I can only use the radio. In...

Adam

Roadie

224 Views

1 replies

0 likes

Premium
  • 224 Views
  • 1 replies
  • 0 likes

no puedo entrar con facebook en spotify

hola e intentado entrar con facebook en spotify y no me deja me salta todo el rato lo de descarga rspotify ya estoy arta

Newbie

hola e intentado entrar con facebook en spotify y no me deja me salta todo el rato lo de descarga rspotify ya estoy arta

Adam

Roadie

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
  • 0 likes

Proble

resetting my password

Newbie

resetting my password

Joe

Community Legend

780 Views

1 replies

0 likes

  • 780 Views
  • 1 replies
  • 0 likes

Heeey i lost my user login and email. i only get charged

can anybody help me, i lost my email(hacked) and my user login.. i only gets charged for the 99dkr each month..

Newbie

can anybody help me, i lost my email(hacked) and my user login.. i only gets charged for the 99dkr each month..

Joe

Community Legend

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

NUS discount

I have an existing account and have recently received a NUS card, how do I add this to my £9.99 subscription to get the 50% off?? Thanks.

Visitor

I have an existing account and have recently received a NUS card, how do I add this to my £9.99 subscription to get the 50% off??    Thanks. 

user-removed

Not applicable

218 Views

2 replies

0 likes

  • 218 Views
  • 2 replies
  • 0 likes

Solved!! Credit card charged back and spotify account got deleted

So I was using Spotify premium for I think a year already when suddenly my credit card company decided to charge back one month of Spotify. Immediately my account got suspended and I had no chance to contact Spotify anymore because you need an accoun...

Casual Listener

So I was using Spotify premium for I think a year already when suddenly my credit card company decided to charge back one month of Spotify. Immediately my account got suspended and I had no chance to...

Jack_H

Spotify

777 Views

5 replies

0 likes

  • 777 Views
  • 5 replies
  • 0 likes

Help! My Spotify Account is bound to wrong Facebook

Hi! Recently I've got an new Android tablet and I downloaded Spotify for it, Because why not, I pay for the bloody thing, mind as well and take the full andvantage of it. But then I ran in to problems. Previously I had bound my Spotify account (teite...

Regular

Hi!   Recently I've got an new Android tablet and I downloaded Spotify for it, Because why not, I pay for the bloody thing, mind as well and take the full andvantage of it.   But th...

teitec

Regular

586 Views

7 replies

0 likes

  • 586 Views
  • 7 replies
  • 0 likes

Cancel premium

How to accomplish this?

Newbie

How to accomplish this?

Christoffer

Community Legend

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Solved!! Duplicate??

My playlists are gone, but i suspect that i have the same problem as many others, a duplicate account. Orignal my account was opened as jonpett. I have tryed to have you send me and email response with new password but nothing has been received.Pleas...

Newbie

My playlists are gone, but i suspect that i have the same problem as many others, a duplicate account. Orignal my account was opened as jonpett.  I have tryed to have you send me and email respo...

Peter__

Community Legend

801 Views

11 replies

0 likes

  • 801 Views
  • 11 replies
  • 0 likes