Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
294106 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
542211 Views
990 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129783 Views
74 replies
12 likes
i can't listen anymore to my free spotify account, because a message appears: "time left: 0 min." what does it mean? i mean: i haven't bought any premium account or similar and I have been listening to it normally for 6 months.... =S thank you!!
i can't listen anymore to my free spotify account, because a message appears: "time left: 0 min." what does it mean? i mean: i haven't bought any premium account or similar and I have been list...
Community Legend
323 Views
1 replies
0 likes
Hi, my URL to my profile is this: http://open.spotify.com/user/123646057 I want it to be this: http://open.spotify.com/user/username Where "username" is something "friendly". I don't need to keep my account so if I can do this by creating a new accou...
Hi, my URL to my profile is this: http://open.spotify.com/user/123646057 I want it to be this: http://open.spotify.com/user/username Where "username" is so...
Community Legend
703 Views
9 replies
0 likes
Hey there I logged in to my spotify account from someone's else device. Now i want to un-authorize all devices in order to permit access to my spotify account. i didn't find out how to manage that. Can someone help me plz? P.S..: i already changed my...
Hey there I logged in to my spotify account from someone's else device. Now i want to un-authorize all devices in order to permit access to my spotify account. i didn't find out how to man...
Community Legend
8765 Views
1 replies
0 likes
Hi all, I briefly connected my Facebook account to locate a couple of friends, and have since disconnected it by deleting the app in Facebook. Now my Spotify profile name has changed to my real name, and I can't see how to edit it back. Also, my Face...
Hi all, I briefly connected my Facebook account to locate a couple of friends, and have since disconnected it by deleting the app in Facebook. Now my Spotify profile name has changed to ...
Not applicable
515 Views
3 replies
0 likes
Hola, buenos días, Hay una oferta con una compañía X en España para conseguir una cuenta premium a 4,99 durante dos años. Actualmente soy user de spotify con una cuenta unlimited al mismo precio. Mi pregunta es, puedo manetener mi cuenta? Es decir, d...
Hola, buenos días, Hay una oferta con una compañía X en España para conseguir una cuenta premium a 4,99 durante dos años. Actualmente soy user de spotify con una cuenta unlimited al mism...
Casual Listener
256 Views
2 replies
0 likes
I currently have spotify premium on my iPad and 2 iPhones. We are changing to 2 new iPhones and want to delete the old ones but don't know how to do this
I currently have spotify premium on my iPad and 2 iPhones. We are changing to 2 new iPhones and want to delete the old ones but don't know how to do this
Community Legend
677 Views
1 replies
0 likes
I updated my credit card a week into a billing cycle and got charged the full amount on the new card but no refund in the old one. Is that normal.
I updated my credit card a week into a billing cycle and got charged the full amount on the new card but no refund in the old one. Is that normal.
Community Legend
276 Views
2 replies
0 likes
Quando inserisco il codice mi dice: Attualmente non siamo in grado di riscattare questo codice. Cosa posso fare? Cosa significa? Grazie
Quando inserisco il codice mi dice: Attualmente non siamo in grado di riscattare questo codice. Cosa posso fare? Cosa significa? Grazie
Community Legend
363 Views
1 replies
0 likes
My subscription plan has always been to pay for spotify premium monthly, but this month (on the 9th of November) I was charged for a full year. I did not change the subscription plan and I can't afford to pay that much money at this time. Is there an...
My subscription plan has always been to pay for spotify premium monthly, but this month (on the 9th of November) I was charged for a full year. I did not change the subscription plan and I can't affo...
Spotify
314 Views
2 replies
0 likes
Hello My premium account was hacked a couple of months ago, so I can't log in. I tried to contact spotify with the contact form over two weeks ago but I have not recived any answer, my credit card was used last week to pay for the account. please hel...
Hello My premium account was hacked a couple of months ago, so I can't log in. I tried to contact spotify with the contact form over two weeks ago but I have not recived any answer, my cre...
Community Legend
337 Views
1 replies
0 likes
I have accidently hidden a lot of Facebook friends. Is there any way of unhiding them? I know I could ask every one of them to send me a track, but I would really like not to bother them all by doing that. Thanks.
I have accidently hidden a lot of Facebook friends. Is there any way of unhiding them? I know I could ask every one of them to send me a track, but I would really like not to bother them all by doing...
Community Legend
774 Views
1 replies
4 likes
I paid for unlimited through pay pal-and have verification of Payment in my e-mail- but still only get free.-How do i get unlimited; ?Help
I paid for unlimited through pay pal-and have verification of Payment in my e-mail- but still only get free.-How do i get unlimited; ?Help
Spotify
290 Views
2 replies
0 likes
I'm using my Facebook to have spotify premium and i would like to be logged out of all devices. Thanks in advance!
I'm using my Facebook to have spotify premium and i would like to be logged out of all devices. Thanks in advance!
Spotify
3457 Views
1 replies
0 likes
I have a free user spotify account and my 10 hours has been exceeded before 10 hours play the past few weeks, ever since I finished my premium account. I am not getting the full 10 hours play time and I am unsure if this is because someone else is us...
I have a free user spotify account and my 10 hours has been exceeded before 10 hours play the past few weeks, ever since I finished my premium account. I am not getting the full 10 hours play time an...
Community Legend
216 Views
1 replies
0 likes
I have an ongoing Premium account, but it behaves like a free account (ad interuptions). Very annoying. Should I add an attachment with the proper username in this forum? There appears to be no way to create a support ticket (or it is well-hidden). T...
I have an ongoing Premium account, but it behaves like a free account (ad interuptions). Very annoying. Should I add an attachment with the proper username in this forum? There appears to be no...
Casual Listener
318 Views
2 replies
0 likes
Hi all, I logged on also with my Facebook account on the community ! As a result, currently I have two different users: robilamm61 (correct) and robilammo61 (from facebook). I would save only the first one, can somebody help me to delete robilammo61 ...
Hi all, I logged on also with my Facebook account on the community ! As a result, currently I have two different users: robilamm61 (correct) and robilammo61 (from facebook). I...
Roadie
404 Views
4 replies
0 likes
I have forgotten my spotify password and when I used the option of entering my username to figure out my password it says that it was sent to my email. However whatever email is associated with my account isnt my real email and i cannot reset my pass...
I have forgotten my spotify password and when I used the option of entering my username to figure out my password it says that it was sent to my email. However whatever email is associated with my ac...
Community Legend
279 Views
1 replies
0 likes
Hey guys, My name is Adam Faigen. I am an experimental instrumental songwriter with my albums on spotify, but I am unsure how to login to my actual artist account on spotify to see stats and make updates if necessary etc. You can contact me at @faige...
Hey guys, My name is Adam Faigen. I am an experimental instrumental songwriter with my albums on spotify, but I am unsure how to login to my actual artist account on spotify to see s...
Community Legend
246 Views
1 replies
0 likes
Hi! I'm trying to cancel my Premium subsciption I found the ring page and clicked the "click here to cancellation page" but the link won't work It just goes right back to the "Thinking of unsubscribing?"- page. I won't let me go any further. I've eve...
Hi! I'm trying to cancel my Premium subsciption I found the ring page and clicked the "click here to cancellation page" but the link won't work It just goes right back to the "Thinking of unsubscribi...
Community Legend
458 Views
5 replies
0 likes
Hi! Im a master student in the subject Music Management at the University of Agder in Norway, and I'm trying to answer how smaller acts can get themselves known to a bigger audience. I was thinking of how Spotify suggests new music for you based on w...
Hi! Im a master student in the subject Music Management at the University of Agder in Norway, and I'm trying to answer how smaller acts can get themselves known to a bigger audience. I was thinking...
Casual Listener
610 Views
4 replies
0 likes
