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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9955 Views
  • 3 replies
  • 9 likes
  • Security
  • 9955 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 497003 Views
  • 982 replies
  • 112 likes
  • Account
  • 497003 Views
  • 982 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1214171 Views
  • 119 replies
  • 117 likes
  • Account
  • 1214171 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122784 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122784 Views
  • 72 replies
  • 12 likes

Spotify Premium 30 day free trial

I clicked on the "Free" Premium trial button only to find I needed to put in credit card details. I backed out straight away. I will not enter my credit card details for a "free" trial. I would like to try it and, if I like it, I will then subscribe ...

  • Regular
  • I clicked on the "Free" Premium trial button only to find I needed to put in credit card details. I backed out straight away. I will not enter my credit card details for a "free" trial. I would lik...
  • Adam
  • Roadie
  • 493 Views
  • 3 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 493 Views
  • 3 replies
  • 0 likes

Subscriptions

What is quality difference between free and the $4.99 version I only need 4 my desktop

  • Newbie
  • What is quality difference between free and the $4.99 version I only need 4 my desktop
  • Adam
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
  • 178 Views
  • 1 replies
  • 0 likes

Hey

How do you make it so you don't have to pay

  • Newbie
  • How do you make it so you don't have to pay 🙂
  • Adam
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Account Information

I am being charged $9.99 per month on my AMEX card each month. Reference number is 239112742014. However, I don't know my login information. Please advise how I can retrieve my login informatin. I also have a free account which I obviously don't want...

  • Newbie
  • I am  being charged $9.99 per month on my AMEX card each month.  Reference number is 239112742014.  However, I don't know my login information.  Please advise how I can retrieve m...
  • Joe
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Lost all my playlists and I have a new account?!

Hello! I had this issue 2 days ago, when I downloaded for the first time the app on my phone and I made the mistake of creating a new account and now I have lost all my playlists and it looks like I'm starting over again, is there anyway I can have t...

  • Visitor
  • Hello! I had this issue 2 days ago, when I downloaded for the first time the app on my phone and I made the mistake of creating a new account and now I have lost all my playlists and it looks like I'...
  • user-removed
  • Not applicable
  • 261 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Login
  • 261 Views
  • 4 replies
  • 0 likes

Ninaa

mi spotify esta conectado a una cuenta facebook incorrecta! Como soluciono esto?

  • Newbie
  • mi spotify esta conectado a una cuenta facebook incorrecta! Como soluciono esto?
  • Peter__
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

problem :" what`s new" is missing from the main menu

Hello Spotify I am Nina Toskedal >, a premium meber from Norway, always pay my check on time. I am missing the "what is new" buttom from my main menu, it has been missing for two- three months. I have the latest upgradde version of Spotify. Please ca...

  • Newbie
  • Hello Spotify   I am Nina Toskedal <SNIP>>, a premium meber from Norway, always pay my check on time. I am missing the "what is new" buttom from my main menu, it has been mis...
  • Peter__
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Solved!! Charged for Spotify but don't seem to have an account

Spotify Case # 01010631: Account questions ref:_00DD0pxIW._500D0VzovR:ref I sent this message a week ago and haven't heard back. My boss is being charged $4 monthy for Spotify USA. He doesn't know what this is, and asked me to cancel it. I have tried...

  • Casual Listener
  • Spotify Case # 01010631: Account questions ref:_00DD0pxIW._500D0VzovR:ref   I sent this message a week ago and haven't heard back.   My boss is being charged $4 monthy for Spotify...
  • Dave_987
  • Casual Listener
  • 391 Views
  • 3 replies
  • 0 likes
  • 391 Views
  • 3 replies
  • 0 likes

Solved!! 2 30$ cards getting only 6 months!

Hi I have purchased 2 30$ spotify gift cards (couldn't find a single 60$ one) and I wanted to sign up for a year’s subscription, however when I entered both codes, spotify automatically signed me up for 3 months for each card (6 months in total) inst...

  • Casual Listener
  • Hi   I have purchased 2 30$ spotify gift cards (couldn't find a single 60$ one) and I wanted to sign up for a year’s subscription, however when I entered both codes, spotify automatically si...
  • ejmirza
  • Casual Listener
  • 398 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 398 Views
  • 2 replies
  • 0 likes

Solved!! All payment methods are failing.

I'm trying to sign up for the 30 day Premium trial. I've tried VISA and Paypal payment methods and it keeps saying Payment failed. I've tried several times. I've also used both these payment methods on several other online services and they work.

  • Regular
  • I'm trying to sign up for the 30 day Premium trial.  I've tried VISA and Paypal payment methods and it keeps saying Payment failed.  I've tried several times.  I've also used both thes...
  • twtiii
  • Casual Listener
  • 1260 Views
  • 8 replies
  • 0 likes
  • 1260 Views
  • 8 replies
  • 0 likes

Facebook Reg Button not working, and account password not being recognized.

Description I upgraded my account to premium via my phone, shortly thereafter I got a new computer. When I loaded the Spotify webapp onto that computer, I went to log in. The screen says I can log in via facebook, bus doesn't actually let me (I click...

  • Newbie
  • Description I upgraded my account to premium via my phone, shortly thereafter I got a new computer. When I loaded the Spotify webapp onto that computer, I went to log in. The screen says I can lo...
  • Peter__
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

How do i get help with my account

How do i get some customer service on this system as you are taking my cash but not providing a service

  • Newbie
  • How do i get some customer service on this system as you are taking my cash but not providing a service
  • Peter__
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Going to Hungary

Hello everyone. Soon I'm going to a country where spotify is not available Hungary. I have Premium can I use my laptop in Hungary via wifi to my acount spotify?

  • Casual Listener
  • Hello everyone. Soon I'm going to a country where spotify is not available Hungary. I have Premium can I use my laptop in Hungary via wifi to my acount spotify? 
  • Spotify2014
  • Casual Listener
  • 287 Views
  • 2 replies
  • 0 likes
  • Premium
  • 287 Views
  • 2 replies
  • 0 likes

Playlists lost while syncing

I unchecked playlists on my MacBook Air and then synced to my iPhone 5. Now the unchecked playlists have disappeared. Is there a way to retrieve them? I don't see that I have Time Machine on my laptop...

  • Casual Listener
  • I unchecked playlists on my MacBook Air and then synced to my iPhone 5.  Now the unchecked playlists have disappeared.  Is there a way to retrieve them?  I don't see that I have Time M...
  • Jack_H
  • Spotify
  • 304 Views
  • 5 replies
  • 0 likes
  • Account
  • 304 Views
  • 5 replies
  • 0 likes

I am being charged £9.99 but dont know my account!

As the topic says, I am being charged but I don't even know which account it is that I have premium on..I've forgotten my account name and mail, is there any way to find out? Maybe with the numbers on my charge-info (REF NUMBER) in my bank site? And ...

  • Newbie
  • As the topic says, I am being charged but I don't even know which account it is that I have premium on..I've forgotten my account name and mail, is there any way to find out? Maybe with the numbers o...
  • Peter__
  • Community Legend
  • 906 Views
  • 1 replies
  • 2 likes
  • Account
    Premium
    Security
    Subscription
  • 906 Views
  • 1 replies
  • 2 likes

Your Country does not match the one set in your profile:

Your Country does not match the one set in your profile:To continue use: update your profile OR: upgrade your spotify account for untilmited travel. I have contacted you directly but never heard back. Not even single email!!! I AM NOT TRAVELLING. I a...

  • Casual Listener
  • Your Country does not match the one set in your profile: To continue use: update your profile OR: upgrade your spotify account for untilmited travel.   I have contacted you directly but nev...
  • johnymst
  • Casual Listener
  • 1386 Views
  • 2 replies
  • 1 likes
  • Account
    Free
    Premium
    Security
    Subscription
    Unlimited
  • 1386 Views
  • 2 replies
  • 1 likes

Help, Can't remember my username!

I originally made a spotify account with facebook and I unlinked it from my facebook. I lost about 5 playlists and I used Spotify daily. I have found my profile. i wanna get my subscription off. but i can't cos i dont remember my account name. How i ...

  • Casual Listener
  • I originally made a spotify account with facebook and I unlinked it from my facebook. I lost about 5 playlists and I used Spotify daily. I have found my profile. i wanna get my subscription off. but ...
  • Peter__
  • Community Legend
  • 561 Views
  • 1 replies
  • 0 likes
  • 561 Views
  • 1 replies
  • 0 likes

Can't access music but billed first month, confused.

Hi, I joined spotify free trial on 28th September, when I got to about 3rd week of subscription my playlists went missing and i could no longer select songs to play on my mobile(greyed out) as it says join for free trial which i was already in 3rd we...

  • Casual Listener
  • Hi, I joined spotify free trial on 28th September, when I got to about 3rd week of subscription my playlists went missing and i could no longer select songs to play on my mobile(greyed out) as it say...
  • butler83
  • Casual Listener
  • 326 Views
  • 2 replies
  • 0 likes
  • Account
  • 326 Views
  • 2 replies
  • 0 likes

Cannot sync 3 devices!

I want to sync my playlists offline with three devices. 1)windows 2)ipad 3)blackberry. But I cant, when i try to log in my windows or ipad, the spotify says the devices is withdrawn from offline and deletes my playlists! I have just reset my devices ...

  • Regular
  • I want to sync my playlists offline with three devices. 1)windows 2)ipad 3)blackberry. But I cant, when i try to log in my windows or ipad, the spotify says the devices is withdrawn from offline and ...
  • Alejin
  • Newbie
  • 640 Views
  • 5 replies
  • 0 likes
  • 640 Views
  • 5 replies
  • 0 likes

It seems inpossible to get Spotify without a credit card for me..

I want to pay for Spotify in Belgium but I don't own a credit card. So I saw the paypall option, I loaded money onto my paypall account and when I wanted to pay, they forced me to enter credit card info.. So that wasn't possible for me so I had to lo...

  • Casual Listener
  • I want to pay for Spotify in Belgium but I don't own a credit card. So I saw the paypall option, I loaded money onto my paypall account and when I wanted to pay, they forced me to enter credit card i...
  • Peter__
  • Community Legend
  • 591 Views
  • 8 replies
  • 0 likes
  • 591 Views
  • 8 replies
  • 0 likes