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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4515 Views
  • 0 replies
  • 9 likes
  • Security
  • 4515 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nolosabemos
  • Visitor
  • 464251 Views
  • 975 replies
  • 110 likes
  • Account
  • 464251 Views
  • 975 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205338 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205338 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113037 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113037 Views
  • 72 replies
  • 12 likes

Spotify premium in UK but now moved to Canada

Hey guys, Just a quick one, im from the UK and have spotify premium there, im currently living in Canada for 2 years and obviously spotify isnt avaialbel on the app store or android store here. Does anyone know how to get my spotify premium here in C...

  • Casual Listener
  • Hey guys,   Just a quick one, im from the UK and have spotify premium there, im currently living in Canada for 2 years and obviously spotify isnt avaialbel on the app store or android store ...
  • Joe
  • Community Legend
  • 822 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 822 Views
  • 7 replies
  • 0 likes

paid for premium yet Spotify says i'm using free

i have had spotify premium for about a month now. i've been paying for it and when i checked my account my credit card is still on file as currently being used. however, as of this morning it says i am using spotify free and that i need to upgrade. h...

  • Casual Listener
  • i have had spotify premium for about a month now. i've been paying for it and when i checked my account my credit card is still on file as currently being used. however, as of this morning it says i ...
  • lporecca
  • Casual Listener
  • 347 Views
  • 2 replies
  • 0 likes
  • Free
    Premium
  • 347 Views
  • 2 replies
  • 0 likes

Billed Twice?

Hi there. I've recently changed my debit card over, and as a result, had to pay for Spotify again - I have been billed twice, it appears. Please can you look into this? My username is leftywill. Kind regards, Will

  • Newbie
  • Hi there.    I've recently changed my debit card over, and as a result, had to pay for Spotify again - I have been billed twice, it appears.   Please can you look into this? My...
  • Peter__
  • Community Legend
  • 774 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 774 Views
  • 1 replies
  • 0 likes

Solved!! Payment via Paypal in Germany changed

Hi there, my Spotify account is charged over Paypal and PayPal charges my bank account. I have no credit card data on Paypal. Everything works fine for me. Now I tried to upgrade an account from a friend the same why I upgraded mine but now it seems ...

  • Newbie
  • Hi there,   my Spotify account is charged over Paypal and PayPal charges my bank account. I have no credit card data on Paypal. Everything works fine for me. Now I tried to upgrade an accoun...
  • Peter__
  • Community Legend
  • 797 Views
  • 1 replies
  • 0 likes
  • 797 Views
  • 1 replies
  • 0 likes

Accounts Incorrectly Linked

I had a a Premium Spotify account. I had my daughter sign up for an account which she logged in through her facebook. I used the same credit card on both accounts. I cancelled my account today and it seems her account was somehow linked to mine. When...

  • Casual Listener
  • I had a a Premium Spotify account. I had my daughter sign up for an account which she logged in through her facebook. I used the same credit card on both accounts. I cancelled my account today and it...
  • lukemccoy
  • Casual Listener
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

Payment error Help!

Hello I have had a premium spotify account for the last 5 months, about 4-5 days ago i got an email saying payment failed. However i still have money in my account. I removed the card to try again. I pressed add a new payment. When i want to add my p...

  • Casual Listener
  • Hello    I have had a premium spotify account for the last 5 months, about 4-5 days ago i got an email saying payment failed. However i still have money in my account. I removed the car...
  • Peter__
  • Community Legend
  • 370 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 370 Views
  • 3 replies
  • 0 likes

Removing Facebook from Spotify

I wanted to deactivate my Facebook account but when I did, I found I'm logged out of my (paid for) Spotify account. I had to reactivate it to log back. How do I set up unique login details for Spotify so I can use that while Facebook is deactivated? ...

  • Casual Listener
  • I wanted to deactivate my Facebook account but when I did, I found I'm logged out of my (paid for) Spotify account. I had to reactivate it to log back.   How do I set up unique login details...
  • Peter__
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Cannot log in, forgot password

Hello I have lost my credit card and afterwards gotten a new one. THerefore my account has been inactive. Now I have rebought a premium account. Problem: I can't log in - seems I have forgot my password. I keep finding this as the solution but how do...

  • Newbie
  • Hello I have lost my credit card and afterwards gotten a new one. THerefore my account has been inactive. Now I have rebought a premium account. Problem: I can't log in - seems I have forgot my pas...
  • Peter__
  • Community Legend
  • 425 Views
  • 1 replies
  • 0 likes
  • Account
  • 425 Views
  • 1 replies
  • 0 likes

Playlists Dissapeared

Hi Spotify, I read through the forum and found similar posts but my problem can only be addressed via a moderator. I have been using Spotify for about a month now and have built up playlists. After logging in a few days ago, I was prompted as a new u...

  • Visitor
  • Hi Spotify, I read through the forum and found similar posts but my problem can only be addressed via a moderator.  I have been using Spotify for about a month now and have built up playlists. &...
  • Peter__
  • Community Legend
  • 439 Views
  • 1 replies
  • 0 likes
  • Account
  • 439 Views
  • 1 replies
  • 0 likes

where is my premium?

While trying to install Spotify on my tablet I had to change my password to do so...once I did and signed in my phone or tablet did not have my premium service and all of my playlists and data was cleared. I have logged out and in, uninstalled and re...

  • Casual Listener
  • While trying to install Spotify on my tablet I had to change my password to do so...once I did and signed in my phone or tablet did not have my premium service and all of my playlists and data was c...
  • Peter__
  • Community Legend
  • 448 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 448 Views
  • 7 replies
  • 0 likes

PENDING - AMEX - SPOTIFY AUD SUBS RECURRING \\\W1F

Hi there, I recently changed my credit card payment method from a mastercard to an AMEX. I have been charged the following twice on the same day? PENDING - AMEX - SPOTIFY AUD SUBS RECURRING \\\W1F Both transactions are $0.01 AUD and are still pending...

  • Newbie
  • Hi there,   I recently changed my credit card payment method from a mastercard to an AMEX.   I have been charged the following twice on the same day? PENDING - AMEX - SPOTIFY AUD ...
  • Peter__
  • Community Legend
  • 1853 Views
  • 3 replies
  • 0 likes
  • 1853 Views
  • 3 replies
  • 0 likes

Second account?

I have a spotity account through spotify partner KPN. I'd like to listen to my playing list on my computer and at the same time, on (my son's) iPod. Do I need a second account? And if so, how do I go about getting myself one?

  • Newbie
  • I have a spotity account through spotify partner KPN. I'd like to listen to my playing list on my computer and at the same time, on (my son's) iPod. Do I need a second account? And if so, how do I go...
  • Peter__
  • Community Legend
  • 474 Views
  • 1 replies
  • 0 likes
  • Account
  • 474 Views
  • 1 replies
  • 0 likes

Bought Gift Card in wrong country...

I bought a gift card in another country, and now it tells me that the countries won't match? A refund or another way to be premium without additional costs would be nice

  • Visitor
  • I bought a gift card in another country, and now it tells me that the countries won't match? A refund or another way to be premium without additional costs would be nice
  • Peter__
  • Community Legend
  • 759 Views
  • 1 replies
  • 0 likes
  • 759 Views
  • 1 replies
  • 0 likes

Solved!! ECARD -> PREMIUM

Hey, I bought a 30 euro card for spotify and would like to use this to get premium ... i cant do this .... only thing i can do is buy 40 songs which i dnt want also last month i put my 30 euro card for the 4.99 a month for advertisment on accident .....

  • Casual Listener
  • Hey, I bought a 30 euro card for spotify and would like to use this to get premium ... i cant do this .... only thing i can do is buy 40 songs which i dnt want also last month i put my 30 euro ...
  • gauthierdd
  • Casual Listener
  • 341 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 341 Views
  • 1 replies
  • 0 likes

Solved!! Premium and playlist are gone...

I've been having alot of issues lately, and i'm extremely frustrated by now. When i login with my facebook account, i have no Premium and no playlist, and when i try to log in with my original username and password, it says that it doesnt exist... Wh...

  • Casual Listener
  • I've been having alot of issues lately, and i'm extremely frustrated by now.   When i login with my facebook account, i have no Premium and no playlist, and when i try to log in with my orig...
  • Jesperhla
  • Casual Listener
  • 445 Views
  • 4 replies
  • 0 likes
  • 445 Views
  • 4 replies
  • 0 likes

Unable to follow friends on facebook

Can´t seem to conect to my facebookfriends when i open spotify. tried to reinstale it , restart both program and the pc and still doesn´t work. If i go to preferences i dont have the "social network" option in there to check facebook or something.ple...

  • Regular
  • Can´t seem to conect to my facebookfriends when i open spotify. tried to reinstale it , restart both program and the pc and still doesn´t work. If i go to preferences i dont have the "social network"...
  • larainden
  • Casual Listener
  • 1158 Views
  • 14 replies
  • 0 likes
  • 1158 Views
  • 14 replies
  • 0 likes

Solved!! One of my playlists are gone

Hi My playlist named "country" is suddenly gone. Can someone fix it please? Thanks.

  • Casual Listener
  • Hi   My playlist named "country" is suddenly gone. Can someone fix it please?   Thanks.
  • dahle33
  • Casual Listener
  • 261 Views
  • 1 replies
  • 0 likes
  • Other
  • 261 Views
  • 1 replies
  • 0 likes

Mitt konto är hackat!

Det här är under all kritik! Jag är supernoga med mina inloggningsuppgifter och ni har en svag länk någonstans. Jag har anmält detta på tre eller fyra olika ställen och ni återkommer inte. Jag var till och med tvungen att köra en dispute mha paypal e...

  • Regular
  • Det här är under all kritik! Jag är supernoga med mina inloggningsuppgifter och ni har en svag länk någonstans.   Jag har anmält detta på tre eller fyra olika ställen och ni återkommer inte....
  • krassman66
  • Regular
  • 5046 Views
  • 15 replies
  • 0 likes
  • 5046 Views
  • 15 replies
  • 0 likes

Cancel payment connected with my credit card for an account that is not mine

I want to cancel a monthly payment connected with my credit card for an account that is not mine, can somebody at spotify help me with this?

  • Newbie
  • I want to cancel a monthly payment connected with my credit card for an account that is not mine, can somebody at spotify help me with this?
  • Peter__
  • Community Legend
  • 1971 Views
  • 1 replies
  • 0 likes
  • Account
  • 1971 Views
  • 1 replies
  • 0 likes

How to Unhide a Facebook friend?

I accidentally hid a Facebook friend and want to unhide them. Can anyone help me figure out how to do this. When I look at the "Find Friends" screen this person is not on there, because I hid them last week by accident, and I can't get them back on t...

  • Newbie
  • I accidentally hid a Facebook friend and want to unhide them.  Can anyone help me figure out how to do this.  When I look at the "Find Friends" screen this person is not on there, beca...
  • Peter__
  • Community Legend
  • 543 Views
  • 1 replies
  • 0 likes
  • Account
  • 543 Views
  • 1 replies
  • 0 likes