Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Ok so a long time ago maybe 4 months ago maybe I started paying for spotifuggle premium and one day my spotifuggle lagged and suddenly all my playlists were gone and I had like 200 songs of unknown GOD music.. (EDM) and I am still paying for it and I...
Hi! I have spotify premium for iPhone. I want to sort my playlists after artists byt i dont know how to do it of if its even possible.. If its not possible, pleace make it.
Hi, I have been trying to reset my main account but can't get the reset email to come through. I've tried turning off every filter and firewall that I have with no luck. Can you assist? Spotify Case # 00895457: Reset password ref:_00DD0pxIW._500D0UQa...
Hi all,I have been a free member for quite some time now and last night I decided to sign up for premium. Somehow I have messed up, I thought I had signed up incorrectly and started a premium trial twice using PayPal for future payments. The issue I ...
When I stopped payment within days my premium came on. Give me 2 of the 4 months and I will renew.
Hi, I'm in Australia and I want to use the gift card I received to upgrade to the premium option, but the gift card option is not enabled. Happy to bypass the free trial and just pay from the start. How do I preceed using my gift card? Can't see anyt...
Hi, My original spotify account was created via my Facebook Account and I formed three main playlist titled Chillness, Progresssive/Vocal, and ^_^. When I had created a second account I signed up for an actual Spotify Account with the username iloveg...
I just purchased an "unlimited" plan for my iPad...I looked at the different plans and it appeared as though I would be able to search and play and at the very least save a song to a playlist. You know, stream music and save what I like. Like it impl...
Hi, my name is Alessandro. Two hours ago I became a new Spotify member. My status is: "You are registered to Spotify Premium until 2013-09-03. Then, your account will become a Spotify Free account." What does it mean? I don't want to pay anything. Pl...
So i have spotify downloaded on my macbook pro and i wanted to upgrade to premium so i went to the website and the home page worked fine and when i click on the choose prduct page the banner and everything loads but no content. Just realised i have p...
I am yet another person having difficulties with my country "not matching". However, when I go in to change it on my Mac, it already states "United Kingdom", which is where I moved to from the USA. I have tried quitting, starting back up, uninstallin...
hi, I bought a €10 gift card to try Spotify Premium. Now, activating was very easy, until I found out I had activated it with the wrong account.. I have two accounts, and I was logged in with the old account while activating. Is there anything I can ...
Hello, I am hoping for some help- I subscribed to Premium a couple of months ago but my laptop wasnt very good so hardly used it. Just got a new one and started using Spotify properly, only I am getting adverts every few songs and I thought that shou...
Hi there, I have a spotify account not connected with facebook. Currently I stay in Germany and tried to pay for my Premium membership with a polish card. I have changed the country to Poland here: https://www.spotify.com/pl/get-spotify/go/premium/ ....
When I first signed up for spotify, I synced my account with my facebook and so basically my email account on spotify would automatically link me to my facebook account. The playlists I had with that email account (let's call it xyz@yahoo.com <-- I d...
My account is linked with the wrong facebook account. I have tried disconnecting and reconnecting and entering my info, but it still shows a friend's facebook name. How do I go about fixing this?
I was listening to my playlists yesterday and when I went to go listen later that day, all of my playlists were gone. My email is brombese@gmail.com, I'm a premium member and I REALLY miss my music I haven't deleted any of them and I've tried logging...
Hey together! I am using spotify for myself and usually log on via my own facebook-account. Now I'm also a DJ for our local sports team. They have got their own facebook page to post their stuff. I'd like to run another spotify account for this team,...
I have been paying for premium service for the past few months and everything was fine until today when tried to install spotify onto macbook. Now I appear to have free service only. I don't use facebook to log in - I use username and password. Could...
Hi, I have been using Spotify for a couple of months now, with some issues. About a week ago it wouldn't let me play any of my songs or playlists because I had run out of 'free plays' after searching the internet I came to the conclusion that I shoul...