Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 281894 Views
  • 828 replies
  • 86 likes
  • Account
  • 281894 Views
  • 828 replies
  • 86 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134015 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134015 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76042 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76042 Views
  • 63 replies
  • 8 likes

Premium subscription does not work

Hello, I always get the message "product not available" when i choose a payment method for spotify premium. Some month ago I had a spotify premium membership which I cancelled. But somehow I can't subscribe again? Do you guys know that problem and a ...

  • Newbie
  • Hello,   I always get the message "product not available" when i choose a payment method for spotify premium. Some month ago I  had a spotify premium membership which I cancelled. But s...
  • Peter__
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Can't add payment method

When I go to the "add a payment method" page and choose American Express, the next page just says "Payment failed" and "oops, somehting went wrong". I didn't even enter in a card number yet. Also, when I enter in my card to buy a free trial premium, ...

  • Newbie
  • When I go to the "add a payment method" page and choose American Express, the next page just says "Payment failed" and "oops, somehting went wrong". I didn't even enter in a card number yet. Also, wh...
  • Peter__
  • Community Legend
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes

Spotify Malaysia

Hye, I am spotify user from Malaysia. As u know spotify has launched in Malaysia, I just wanted to know if there any shop that i can buy the e-card in Malaysia?

  • Newbie
  • Hye,  I am spotify user from Malaysia. As u know spotify has launched in Malaysia, I just wanted to know if there any shop that i can buy the e-card  in Malaysia?
  • Peter__
  • Community Legend
  • 1540 Views
  • 1 replies
  • 0 likes
  • 1540 Views
  • 1 replies
  • 0 likes

Android app for Samsung galaxy

Before last up date Spotify got my respect,even @ the premium price of $9.99 a month but since it sucks, android app works long enough for me to download a couple of my playlist then screen goes F-IN white,so I have to take out my battery then uninst...

  • Casual Listener
  • Before last up date Spotify got my respect,even @ the premium price of $9.99 a month but since it sucks, android app works long enough for me to download a couple of my playlist then screen goes F-IN...
  • timh66
  • Newbie
  • 285 Views
  • 4 replies
  • 0 likes
  • 285 Views
  • 4 replies
  • 0 likes

Troubles with loging into spotify on android.

Hi, I have troubles with spotify on android. I'm using spotify on my PC via Facebook account. Now, when i have free 30 days trial I downloaded spotify on my phone. When I'm trying to log in with button 'Connect via Facebook' (or something like that, ...

  • Casual Listener
  • Hi, I have troubles with spotify on android. I'm using spotify on my PC via Facebook account. Now, when i have free 30 days trial I downloaded  spotify on my phone. When I'm trying to log in w...
  • Peter__
  • Community Legend
  • 224 Views
  • 1 replies
  • 1 likes
  • 224 Views
  • 1 replies
  • 1 likes

[germany] instant bank transfer/payment options

Hey everyone, I would like to get myself a spotify unlimited account, but it seems that instant bank transfer is not an option. Since i don't have paypal or a credit card, and i don't want to pay the extra fee for klarma, i would like to pay directly...

  • Newbie
  • Hey everyone,   I would like to get myself a spotify unlimited account, but it seems that instant bank transfer is not an option. Since i don't have paypal or a credit card, and i don't wa...
  • Peter__
  • Community Legend
  • 528 Views
  • 1 replies
  • 0 likes
  • 528 Views
  • 1 replies
  • 0 likes

Solved!! Gift cards for overseas use

Am I able to buy a Spotify gift/subscription for a friend in Mexico? I have a UK based account. Would be grateful if anyone can help me with this. Thanks.

  • Newbie
  • Am I able to buy a Spotify gift/subscription for a friend in Mexico? I have a UK based account.   Would be grateful if anyone can help me with this. Thanks.
  • Peter__
  • Community Legend
  • 705 Views
  • 1 replies
  • 0 likes
  • 705 Views
  • 1 replies
  • 0 likes

Solved!! Force Logout

See here. http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Someone-else-using-your-account-Post-here/m-p/174408#M21852

  • Casual Listener
  • See here.   http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Someone-else-using-your-account-Post-here/m-p/174408#M21852
  • andrewwbailey
  • Casual Listener
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Duplicate Accounts

Hi, I have two accounts, one when I logged in with my Facebook account. I want to subscribe to premium, but would like to have one account, not two. Can you help me? Thanks, KR

  • Newbie
  • Hi, I have two accounts, one when I logged in with my Facebook account. I want to subscribe to premium, but would like to have one account, not two. Can you help me? Thanks, KR
  • meahtenoha
  • Spotify
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Solved!! My spotify account is hacked

Hi My Spotify account is hacked. Intruder changed my e-mail address and password. So I can’t change anything.. I wrote Spotify support twice now. But I got no reply’s. Can you please fix this? Spotify Case # 00745142

  • Casual Listener
  • Hi   My Spotify account is hacked. Intruder changed my e-mail address and password. So I can’t change anything..   I wrote Spotify support twice now. But I got no reply’s. C...
  • Adam
  • Roadie
  • 276 Views
  • 3 replies
  • 0 likes
  • 276 Views
  • 3 replies
  • 0 likes

Solved!! profile icon

how do i change the icon for my profile.  Cant seem to find it anywhere?

  • Regular
  • how do i change the icon for my profile.  Cant seem to find it anywhere?
  • rswank
  • Casual Listener
  • 1370 Views
  • 11 replies
  • 0 likes
  • 1370 Views
  • 11 replies
  • 0 likes

deleting facebook

i want to delete my facebook account, but the faqs say if i signed up with my fb login i have to keep it active. is there anyway to change my login without having to delete my account, lose all my stuff and start over? thanks!

  • Casual Listener
  • i want to delete my facebook account, but the faqs say if i signed up with my fb login i have to keep it active.  is there anyway to change my login without having to delete my account, lose all...
  • Liam
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

"Spotify failed to launch" Help!

Hi, I do not understand why when I click on a embedded playlist, like those found on www.designers.mx or any other website, Spotify will open but not load the playlist. The embedded playlist on the website then shows an error "Spotify failed to launc...

  • Casual Listener
  • Hi, I do not understand why when I click on a embedded playlist, like those found on www.designers.mx or any other website, Spotify will open but not load the playlist. The embedded playlist on the w...
  • smelico
  • Community Legend
  • 870 Views
  • 1 replies
  • 0 likes
  • 870 Views
  • 1 replies
  • 0 likes

Unable to play embedded playlists in Spotify

Hi, I do not understand why when I click on a embedded playlist, like those found on www.designers.mx or any other website, Spotify will open but not load the playlist. The embedded playlist on the website then shows an error "Spotify failed to launc...

  • Casual Listener
  • Hi, I do not understand why when I click on a embedded playlist, like those found on www.designers.mx or any other website, Spotify will open but not load the playlist. The embedded playlist on the w...
  • smelico
  • Community Legend
  • 1149 Views
  • 1 replies
  • 0 likes
  • embedded
    failed
    Launch
    not load
    Playlist
    Website
  • 1149 Views
  • 1 replies
  • 0 likes

Gedownloade muziek gebruiken met nieuw account

Ik gebruik nu Spotify Premium. Ik heb in die tijd een redelijke muziekplaylist samen gesteld. Als ik zou verhuizen en ik moet een nieuw Spotify account aanmaken kan ik dan mijn huidige muziekplaylist gebruiken zonder dat ik alle nummers opnieuw moet ...

  • Newbie
  • Ik gebruik nu Spotify Premium. Ik heb in die tijd een redelijke muziekplaylist samen gesteld. Als ik zou verhuizen en ik moet een nieuw Spotify account aanmaken kan ik dan mijn huidige muziekplayli...
  • smelico
  • Community Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

can not connect on my htc evo

Every time I try to login on it will not let me. Does it not supporton HTC

  • Newbie
  • Every time I try to login on it will not let me. Does it not supporton HTC
  • smelico
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Unable to listen music and trying to change email.

I am unable to listen to my music even after I adjusted my payment method. I am also trying to change my email account so I can recieve any notifications and log in with an account that I use frequently.

  • Newbie
  •  I am unable to listen to my music even after I adjusted my payment method. I am also trying to change my email account so I can recieve any notifications and log in with an account that I use f...
  • smelico
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Cancelled subscription, but still got charged.

so I canceled two weeks ago, look yesterday, still got charged...... whats up with that? I'm at court.matzkanin@gmail.com

  • Newbie
  • so I canceled two weeks ago, look yesterday, still got charged...... whats up with that? I'm at court.matzkanin@gmail.com
  • Joe
  • Community Legend
  • 219 Views
  • 3 replies
  • 0 likes
  • 219 Views
  • 3 replies
  • 0 likes

Change Facebook Sync

Hi all, does anyone know how I can change the synced Facebook account?I've created a new one and just want the new one synced with my excisting Spofity Account, but cant find out how to do it?Cant contact them because (for some unknown reason) Spotif...

  • Newbie
  • Hi all, does anyone know how I can change the synced Facebook account? I've created a new one and just want the new one synced with my excisting Spofity Account, but cant find out how to do it? ...
  • Taylor
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes