Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2912 Views
  • 0 replies
  • 8 likes
  • Security
  • 2912 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 455528 Views
  • 973 replies
  • 109 likes
  • Account
  • 455528 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1201960 Views
  • 119 replies
  • 116 likes
  • Account
  • 1201960 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110230 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110230 Views
  • 72 replies
  • 12 likes

Solved!! 0 minuten over

er staat in mijn spotify dat ik nog maar 0 minuten over heb en dus niet meer kan luisteren hoe kan dit?

  • Visitor
  • er staat in mijn spotify dat ik nog maar 0 minuten over heb en dus niet meer kan luisteren hoe kan dit?  
  • cootjes
  • Newbie
  • 2970 Views
  • 6 replies
  • 0 likes
  • 2970 Views
  • 6 replies
  • 0 likes

Purchased spotify premium with Unidays, it got applied to another user...

Just purchased Spitify premium with the Unidays offer, but it got ramdomly applied to another user... I logged in to my account when I was doing hte transaction and cannot see how it ended up being applied to another user. Help would be appreciated.

  • Casual Listener
  • Just purchased Spitify premium with the Unidays offer, but it got ramdomly applied to another user... I logged in to my account when I was doing hte transaction and cannot see how it ended up being...
  • Peter__
  • Community Legend
  • 441 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 441 Views
  • 6 replies
  • 0 likes

30 day free trial no Credit card but premium code

Hello, I bought one of these premium codes but I can't use it because spotifuggle only offers me the 30 day free trial, but I don't have a credit card to use this offer. How can I skip this offer to redeem my premium code?? Cheers.

  • Casual Listener
  • Hello, I bought one of these premium codes but I can't use it because spotifuggle only offers me the 30 day free trial, but I don't have a credit card to use this offer. How can I skip this offer t...
  • Liam
  • Community Legend
  • 3149 Views
  • 2 replies
  • 1 likes
  • 3149 Views
  • 2 replies
  • 1 likes

Gift card downloads

I chose the option to download 15 tracks with my Spotify gift card before reading the option to download tracks is no longer available. How can I change my giftcard to pay for one month of my Spotify Premium account instead?

  • Casual Listener
  • I chose the option to download 15 tracks with my Spotify gift card before reading the option to download tracks is no longer available. How can I change my giftcard to pay for one month of my Spotify...
  • Adam
  • Roadie
  • 618 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 618 Views
  • 3 replies
  • 0 likes

Changing Password

Hello, I have forgotten my password and when I got to change it the system asks for my current password in order to confirm the change..I don't remember it hence why I want to change it! I've never had an issue like this on any website until now. Any...

  • Newbie
  • Hello,  I have forgotten my password and when I got to change it  the system asks for my current password in order to confirm the change..I don't remember it hence why I want to change it!&...
  • Adam
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Canceling my account

I just sent a contact form. How long does it usually take for an answer?

  • Newbie
  • I just sent a contact form. How long does it usually take for an answer?
  • Adam
  • Roadie
  • 225 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 225 Views
  • 1 replies
  • 0 likes

Deactivated My Facebook - Lost My Spotify Premium Account

I just deactivated my Facebook. I can now not open Spotify. I have been a longtime Premium account with you. Do I have to cancel my subscription to you because I don't want to be on Facebook?

  • Visitor
  • I just deactivated my Facebook. I can now not open Spotify. I have been a longtime Premium account with you. Do I have to cancel my subscription to you because I don't want to be on Facebook?
  • user-removed
  • Not applicable
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes

Account problem

In attempting to change my credit card information, I found that my account shows my subscription status as Spotify Free. I have a premium subscription and am paying for it each month. How can I correct this and update my payment data without risking...

  • Casual Listener
  • In attempting to change my credit card information, I found that my account shows my subscription status as Spotify Free.  I have a premium subscription and am paying for it each month.  Ho...
  • Joe
  • Community Legend
  • 505 Views
  • 3 replies
  • 0 likes
  • 505 Views
  • 3 replies
  • 0 likes

UNAVAILABLE IN AUSTRALIA (please READ the first post before replying)

Consider this post the place where I air my dissatisfaction with the Spotify service in Australia. Please DON'T REPLY unless you're also from Australia and joining in on the discussion, OR if you're an OFFICIAL Spotify representative. I know one can ...

  • Music Fan
  • Consider this post the place where I air my dissatisfaction with the Spotify service in Australia.   Please DON'T REPLY unless you're also from Australia and joining in on the discussion, OR...
  • Goodman
  • Spotify Legend
  • 8305 Views
  • 22 replies
  • 4 likes
  • 8305 Views
  • 22 replies
  • 4 likes

Paid twice for premium subscription!

Hi, Renewed my premium subscription --> received a confirmation mail, logged to another user id. Very strange. Hence, my playlists didn't work, so I went to the billing page again. Paid again to get the right premium account working, and this time it...

  • Regular
  • Hi,   Renewed my premium subscription --> received a confirmation mail, logged to another user id. Very strange. Hence, my playlists didn't work, so I went to the billing page again. &n...
  • pernilla_k
  • Regular
  • 714 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 714 Views
  • 6 replies
  • 0 likes

Renewed Premium but doesn't work - playlists empty in Iphone & commercials?

Hi, My premium subscription ended by mistake due to new payment details. I renewed it, with occuring subscription plus also received 1 monty for free. However, my playlists on my IPhone show as 0 tracks and when I click on the playlist, they songs se...

  • Visitor
  • Hi,   My premium subscription ended by mistake due to new payment details. I renewed it, with occuring subscription plus also received 1 monty for free. 😃   However, my playlists o...
  • Peter__
  • Community Legend
  • 347 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 347 Views
  • 3 replies
  • 0 likes

Spotify charged me for 119,88 for premium !?

I have a Spotify premium subscription for which I automatically pay 10,00 euros a month with paypal. Today I checked my bank account history and saw that paypal took a whopping 119,88 euros for a spotify payment. I have no idea what this is for, and ...

  • Casual Listener
  • I have a Spotify premium subscription for which I automatically pay 10,00 euros a month with paypal. Today I checked my bank account history and saw that paypal took a whopping 119,88 euros for a spo...
  • Peter__
  • Community Legend
  • 1275 Views
  • 3 replies
  • 0 likes
  • 1275 Views
  • 3 replies
  • 0 likes

Deleted Account Mistake

I deleted the Facebook app and when I did, I was locked me out of my spotify account. So I reinstalled the Facebook app and logged back in. When I logged into Spotify, my playlists are gone and my Premium subscription information is no longer there. ...

  • Visitor
  • I deleted the Facebook app and when I did, I was locked me out of my spotify account. So I reinstalled the Facebook app and logged back in. When I logged into Spotify, my playlists are gone and my Pr...
  • Peter__
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • Account
  • 252 Views
  • 1 replies
  • 0 likes

[urgent] Can't find my account, it's gone or something.

Hi, just today I was putting more songs in my playlist on Spotify with my personal account .. Tonight, a friend of mine has logged in with his username, from the app Spotify on my smartphone, and after he have activated Facebook's notifications in it...

  • Casual Listener
  • Hi, just today I was putting more songs in my playlist on Spotify with my personal account .. Tonight, a friend of mine has logged in with his username, from the app Spotify on my smartphone, and aft...
  • Peter__
  • Community Legend
  • 328 Views
  • 5 replies
  • 0 likes
  • 328 Views
  • 5 replies
  • 0 likes

Solved!! 13/10 since update on Spotify, complete crash...

Hello, Since the update today (13/10) spotify grey's out everytime I try and play a track. I dont have a twitter account so I cant contact @spotify. The contact form has all but disappeared, so there deosnt seem to be any other method of reporting th...

  • Regular
  • Hello, Since the update today (13/10) spotify grey's out everytime I try and play a track. I dont have a twitter account so I cant contact @spotify.  The contact form has all but disappeared, ...
  • thomas_patz
  • Regular
  • 441 Views
  • 7 replies
  • 0 likes
  • Account
    Other
  • 441 Views
  • 7 replies
  • 0 likes

I bought spotify unlimited

I bought spotify unlimited at 2013-09-28 and it costed 49,00 kr today 2013-10-13 i only have regular spotify.

  • Regular
  • I bought spotify unlimited at 2013-09-28 and it costed 49,00 kr today 2013-10-13 i only have regular spotify.  
  • Kakakan
  • Regular
  • 400 Views
  • 8 replies
  • 0 likes
  • Subscription
  • 400 Views
  • 8 replies
  • 0 likes

Sharing music from Spotify client to tumblr

Hello, I am a music blogger, and I would like to know how to change the blog from within my tumblr account to which I'm sharing my music. It shares to the primary blog by default, but my music blog is my secondary blog, and has been for a long time. ...

  • Newbie
  • Hello, I am a music blogger, and I would like to know how to change the blog from within my tumblr account to which I'm sharing my music. It shares to the primary blog by default, but my music blog...
  • Joe
  • Community Legend
  • 699 Views
  • 1 replies
  • 0 likes
  • 699 Views
  • 1 replies
  • 0 likes

2 days and still no reply from customer support pretty fed up at this point

apparently somehow my password is no longer valid and when I go to reset my password it the form doesn't get sent to any of my e-mail adresses. so apparently the only way to do anything with spotify is to make a second account in order to even log in...

  • Casual Listener
  • apparently somehow my password is no longer valid and when I go to reset my password it the form doesn't get sent to any of my e-mail adresses. so apparently the only way to do anything with spotify ...
  • Adam
  • Roadie
  • 516 Views
  • 6 replies
  • 0 likes
  • 516 Views
  • 6 replies
  • 0 likes

Cant' login - Error code 410

I just upgraded my free account to an unlimited account through the spotify website. However I am unable to login. When I use my facebook email adress combined with my current password I receive a notificationt that username and password are incorrec...

  • Newbie
  • I just upgraded my free account to an unlimited account through the spotify website. However I am unable to login. When I use my facebook email adress combined with my current password I receive a no...
  • Peter__
  • Community Legend
  • 2141 Views
  • 7 replies
  • 0 likes
  • 2141 Views
  • 7 replies
  • 0 likes