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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80354 Views

9 replies

2 likes

Account
Login
  • 80354 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653692 Views

13 replies

4 likes

Account
  • 653692 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734101 Views

18 replies

29 likes

  • 734101 Views
  • 18 replies
  • 29 likes

Merged accounts on accident, now im missing one whole account

So this is what has happend, I had a account for almost a year now, my friend wanted an account so I made him one. I left the room while he was making his account and came back to him upset, he had tried to merge his new account with his facebook acc...

Newbie

So this is what has happend, I had a account for almost a year now, my friend wanted an account so I made him one. I left the room while he was making his account and came back to him upset, he had t...

Adam

Roadie

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Does Spotify works in Abu Dhabi (UAE)

Hi everybody soon I will be moving out to UAE. Currently I live in Spain and I have a premium account. Will I have any problem there with my playlists and/or listening any type of music or artists? thanks in advance

Casual Listener

Hi everybody   soon I will be moving out to UAE. Currently I live in Spain and I have a premium account. Will I have any problem there with my playlists and/or listening any type of music or...

Peter__

Community Legend

6172 Views

4 replies

0 likes

  • 6172 Views
  • 4 replies
  • 0 likes

Songs from Facebook doesn't play

I tried changing the password to my faceboook account and the music doesn't play when i hit the "play" button on facebook. It keeps prompting me with this message " We could not automatically log you into Spotify. Please log into Spotify with your Fa...

Casual Listener

I tried changing the password to my faceboook account and the music doesn't play when i hit the "play" button on facebook. It keeps prompting me with this message " We could not automatically log you...

dnvnlm

Casual Listener

335 Views

2 replies

0 likes

Account
Login
  • 335 Views
  • 2 replies
  • 0 likes

How to delete my spotify

First it said I completed my trial of 48 hours within an hour and now I want to delete my account

Newbie

First it said I completed my trial of 48 hours within an hour and now I want to delete my account

Joe

Community Legend

280 Views

1 replies

0 likes

Account
  • 280 Views
  • 1 replies
  • 0 likes

Moved to Spain - need to kill my old FB-based account

Dear Community, Long, long time ago I registered a Spotify account using my Facebook - back in the days, that was the only option (acc. 1223050376). Recently I moved to Spain and here I purchased the Premium subscription via Movistar (that allows me ...

Casual Listener

Dear Community,   Long, long time ago I registered a Spotify account using my Facebook - back in the days, that was the only option (acc. 1223050376). Recently I moved to Spain and here I pu...

Joe

Community Legend

207 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 207 Views
  • 1 replies
  • 0 likes

I can't cancel my 30 day free trial subscription

Yesterday i choose 30 day free trial. Today i read about that after 30 days ill must pay for that. I want to cancel my 30 day subscription but the page http://support.spotify.com/pl/learn-more/faq/#!/article/How-to-cancel-your-subscription isnt worki...

Newbie

Yesterday i choose 30 day free trial. Today i read about that after 30 days ill must pay for that. I want to cancel my 30 day subscription but the page  http://support.spotify.com/pl/learn-...

Joe

Community Legend

2495 Views

3 replies

0 likes

  • 2495 Views
  • 3 replies
  • 0 likes

Someone else logged into my account on their own phone.

Hi does anyone know how I can get someone disconnected from my account? I made the mistake of logging into my spotify on their phone and not disconnecting and now I believe they have access to my account even after I changed my password. This kinda s...

Casual Listener

Hi does anyone know how I can get someone disconnected from my account? I made the mistake of logging into my spotify on their phone and not disconnecting and now I believe they have access to my acc...

Joe

Community Legend

557 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 557 Views
  • 1 replies
  • 0 likes

only 50 minutes left but have not hear 10 hours music yet!

spotify says that I onlyn had 50 minutes left, but have not hear 10 hours music yet! I have maybe hear about 2 hours! someone who can told me thats wong? help help help

Casual Listener

spotify says that I onlyn had 50 minutes left, but have not hear 10 hours music yet! I have maybe hear about 2 hours!   someone who can told me thats wong?   help help help

Peter__

Community Legend

334 Views

2 replies

0 likes

  • 334 Views
  • 2 replies
  • 0 likes

connecting to music

I'm signed into spotify but can't listen to music. It keeps asking to start my premium even after I just charged it to my card. I updated the spotify app and the issue still continues. What do I need to do to fic this before I discontinue my account ...

Newbie

I'm signed into spotify but can't listen to music. It keeps asking to start my premium even after I just charged it to my card. I updated the spotify app and the issue still continues. What do I need...

Liam

Community Legend

234 Views

1 replies

0 likes

Subscription
  • 234 Views
  • 1 replies
  • 0 likes

Forgot to change my credit card in my setting

I change my credit card, last month.I forgot to change it in my setting.So today i had a message like "we've found an error with your payme, please contact your bank.I want to know, if it's necessary to contact my bank, after change my setting, or sp...

Visitor

I change my credit card, last month. I forgot to change it in my setting. So today i had a message like "we've found an error with your payme, please contact your bank. I want to know, if it's...

Tim1964

Newbie

951 Views

5 replies

0 likes

Other
  • 951 Views
  • 5 replies
  • 0 likes

Un-starred songs aren't removed.

Every time I un-star a song on my laptop or phone, the song is not removed from my account device, and is persistent across logins. Is there any solution for this? Thanks

Visitor

Every time I un-star a song on my laptop or phone, the song is not removed from my account device, and is persistent across logins. Is there any solution for this?  Thanks

Peter__

Community Legend

312 Views

2 replies

0 likes

  • 312 Views
  • 2 replies
  • 0 likes

Can I deactivate my email account from Spotify?

I wanted to change my email address on my Spotify account because the one currently linked I no longer have access to but it says it is already being used. I'm pretty sure that I haven't used the email I would like to used on another account so I thi...

Newbie

I wanted to change my email address on my Spotify account because the one currently linked I no longer have access to but it says it is already being used. I'm pretty sure that I haven't used the ema...

Peter__

Community Legend

1183 Views

3 replies

0 likes

  • 1183 Views
  • 3 replies
  • 0 likes

Spotify on facebook

I have the spotify app on facebook. When I click on it to listen to my music, it takes me to their facebook page. Its aggravating. Help.

Casual Listener

I have the spotify app on facebook. When I click on it to listen to my music, it takes me to their facebook page. Its aggravating. Help.

Liam

Community Legend

330 Views

3 replies

0 likes

Account
  • 330 Views
  • 3 replies
  • 0 likes

I'm traveling, can I use spotify in Europe?

Hi! I live in NYC and I'm traveling to Barcelona and London for 3 weekes. Wondering if I would be able to use spotify over there? Sould I do something? Thanks,

Newbie

Hi!   I live in NYC and I'm traveling to Barcelona and London for 3 weekes. Wondering if I would be able to use spotify over there? Sould I do something?   Thanks,

Jonahman10

Roadie

23023 Views

2 replies

0 likes

  • 23023 Views
  • 2 replies
  • 0 likes

Can't access spotify

My payments are going out as usual but jtoday i just for message saying I need premium to access music
What's going on? Should I stop my direct debit

Visitor

My payments are going out as usual but jtoday i just for message saying I need premium to access music<br>What's going on? Should I stop my direct debit

Joe

Community Legend

219 Views

1 replies

0 likes

Premium
  • 219 Views
  • 1 replies
  • 0 likes

I was charged one months premium and do not know what the account

I was charged the premium month but that has not been and I would like to know where I can look to use it since I have taken the month

Newbie

I was charged the premium month but that has not been and I would like to know where I can look to use it since I have taken the month

Joe

Community Legend

596 Views

1 replies

0 likes

  • 596 Views
  • 1 replies
  • 0 likes

Only one company used for commercial ads?

There is only one company being advertised on my station, and not only is it for Olive Garden (Yuck!) but it's the same one, over and over. Hearing the same exact (annoying ad after every 2-3 songs for Olive Garden makes me want to cause a Spaghetti ...

Newbie

There is only one company being advertised on my station, and not only is it for Olive Garden (Yuck!) but it's the same one, over and over. Hearing the same exact (annoying ad after ev...

Joe

Community Legend

342 Views

1 replies

1 likes

  • 342 Views
  • 1 replies
  • 1 likes

Travelling Abroad

I have a Spotify US Premium subscription account and will be travelling to Turkey and Greece for a couple of weeks. Will I be able to use my Spotify account in these countries?

Newbie

I have a Spotify US Premium subscription account and will be travelling to Turkey and Greece for a couple of weeks. Will I be able to use my Spotify account in these countries?

Adam

Roadie

252 Views

1 replies

0 likes

Account
Premium
Subscription
  • 252 Views
  • 1 replies
  • 0 likes

Trying to Change Country, Credit Card charged

I have recently cancelled my premium perscription and moved to a new country (the US from Sweden). My old Swedish account was set to charge a friends CC for the subscription because it wouldn't accept my US credit card. Now I can find no way to chang...

Newbie

I have recently cancelled my premium perscription and moved to a new country (the US from Sweden).  My old Swedish account was set to charge a friends CC for the subscription because it wouldn't...

Liam

Community Legend

1049 Views

1 replies

0 likes

  • 1049 Views
  • 1 replies
  • 0 likes

Can I buy an E-Card for a friend who is in another country?

Hello, I just wanted to know if I can buy a Spotify Premium E-Card for a friend in a different country (I'm in Australia, my friend is in Italy). Will she be able to redeem it? Thank you!

Newbie

Hello, I just wanted to know if I can buy a Spotify Premium E-Card for a friend in a different country (I'm in Australia, my friend is in Italy). Will she be able to redeem it? Thank you!

Peter__

Community Legend

429 Views

2 replies

0 likes

  • 429 Views
  • 2 replies
  • 0 likes