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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88107 Views

9 replies

2 likes

Account
Login
  • 88107 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

733486 Views

13 replies

4 likes

Account
  • 733486 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

755133 Views

18 replies

29 likes

  • 755133 Views
  • 18 replies
  • 29 likes

Accidentally Paid for Premium on wrong card?

Hello, I had just recently bought Premium but I though it would have asked me which credit card I'd like to use, but it automatically charged a previous card that I had been using that I no longer want to use. Please help!

Newbie

Hello,   I had just recently bought Premium but I though it would have asked me which credit card I'd like to use, but it automatically charged a previous card that I had been using that I n...

Taylor

Community Legend

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Deleting my account

I've emailed three times to delete my account and I get the same email every time, nobody has gotten in touch with me to help me out!

Visitor

I've emailed three times to delete my account and I get the same email every time, nobody has gotten in touch with me to help me out!

Taylor

Community Legend

183 Views

1 replies

0 likes

Premium
  • 183 Views
  • 1 replies
  • 0 likes

Log out of all devices

Hi I have used my account on other friends devices and I can't play music because someone else is always using my account, can you sign my account out on all devices?

Newbie

Hi I have used my account on other friends devices and I can't play music because someone else is always using my account, can you sign my account out on all devices?

Peter__

Community Legend

1971 Views

3 replies

1 likes

Account
Premium
  • 1971 Views
  • 3 replies
  • 1 likes

Payment

I want to be responsible for my cousins bill using my debit card. How do I do that on his IPhone?

Newbie

I want to be responsible for my cousins bill using my debit card. How do I do that on his IPhone?

Taylor

Community Legend

230 Views

1 replies

0 likes

Subscription
  • 230 Views
  • 1 replies
  • 0 likes

BEWARE FRAUD SCAM

Dear Spotify Community, I signed up for a Spotify Premium account, then was the victim of over $4000 of unauthorised transactions for American travel websites. I am not American and have no financial connections to that Country. SPOTIFY IS THE ONLY O...

Newbie

Dear Spotify Community,   I signed up for a Spotify Premium account, then was the victim of over $4000 of unauthorised transactions for American travel websites. I am not American and have n...

Romscissors

Newbie

7429 Views

6 replies

1 likes

Account
Free
Login
Premium
Security
Subscription
Unlimited
  • 7429 Views
  • 6 replies
  • 1 likes

Erase devices

Erase my devices please!

Newbie

Erase my devices please!

Peter__

Community Legend

305 Views

1 replies

0 likes

Premium
  • 305 Views
  • 1 replies
  • 0 likes

logging in without facebook

Hello, I originally created my spotify account in conjunction with my facebook account, but am now trying to delete my facebook and am unable to log into my spotify account as a result. Is there a way to log in to spotify without facebook? I have the...

Visitor

Hello,   I originally created my spotify account in conjunction with my facebook account, but am now trying to delete my facebook and am unable to log into my spotify account as a result. Is...

meahtenoha

Spotify

411 Views

3 replies

0 likes

  • 411 Views
  • 3 replies
  • 0 likes

account payment

A 10.79 charge posted to my account but I cannot use premium. Need help.

Casual Listener

A 10.79 charge posted to my account but I cannot use premium.  Need help.

Peter__

Community Legend

380 Views

1 replies

0 likes

Subscription
  • 380 Views
  • 1 replies
  • 0 likes

Spotify premium gift cards

Hi! I'm on vacation in Denmark but i live in Norway, and my spotify premium just expired. I usually buy gift cards to get spotify premium, so I bought one on a store here. The problem is, when i entered the code, it said that I wasn't able to use it ...

Casual Listener

Hi! I'm on vacation in Denmark but i live in Norway, and my spotify premium just expired. I usually buy gift cards to get spotify premium, so I bought one on a store here. The problem is, when i ente...

Peter__

Community Legend

404 Views

1 replies

0 likes

Account
  • 404 Views
  • 1 replies
  • 0 likes

My premium account has been hacked

My Account has beeen compromised with someone creating new playlists in my account for the last 3 Hrs as well as my email has been changed to gfrgtdr@fgdfg.com I am only able to post this due to the linkeing with my facebook account. PLEASE HELP

Casual Listener

My Account has beeen compromised with someone creating new playlists in my account for the last 3 Hrs as well as my email has been changed to gfrgtdr@fgdfg.com I am only able to post this due to the ...

lilyphantom

Newbie

3200 Views

9 replies

0 likes

Account
Security
  • 3200 Views
  • 9 replies
  • 0 likes

Wrong Account Charged

I just registered for Spotify Premium with a new card but instead of using the new card they took the payment using the card I registered for my free trial with....but I cancelled that subscription. I need the charge taken off of my account, help som...

Casual Listener

I just registered for Spotify Premium with a new card but instead of using the new card they took the payment using the card I registered for my free trial with....but I cancelled that subscription. ...

acarroll94

Casual Listener

284 Views

2 replies

0 likes

  • 284 Views
  • 2 replies
  • 0 likes

Credit Card being charged. I don't have an account.

I am continuosly being charged monthly for a spotify premium account which I do not have. I would like to cancel this charge immediately. Please tell me how I can accomplish this, and what information would be required to do this? Following is the in...

Newbie

I am continuosly being charged monthly for a spotify premium account which I do not have.  I would like to cancel this charge immediately.   Please tell me how I can accomplish this, an...

fyspotify

Newbie

84519 Views

24 replies

4 likes

  • 84519 Views
  • 24 replies
  • 4 likes

Four months with double payment

I have one Premium subscription for spotifuggle, but have been charged double the four last months. Hope this will be sorted out. Looking forward to getting your answer. Yours Bjørn Borchgrevink

Newbie

I have one Premium subscription for spotifuggle, but have been charged double the four last months. Hope this will be sorted out. Looking forward to getting your answer. Yours Bjørn Borchgrevink

Joe

Community Legend

294 Views

2 replies

0 likes

  • 294 Views
  • 2 replies
  • 0 likes

onkyo

how can i get username and password to log in too spotify on onkyo???? i cant not use my facebook password

Casual Listener

how can i get username and password to log in too spotify on onkyo???? i cant not use my facebook password

ar112

Casual Listener

554 Views

4 replies

0 likes

Premium
  • 554 Views
  • 4 replies
  • 0 likes

2 people using 1 account

Is there any plans to allow 2 devices to use the one account simultaneously. My daughter is getting to the age where she is getting into her music and wants to listen to spotify the same time as me.

Casual Listener

Is there any plans to allow 2 devices to use the one account simultaneously.  My daughter is getting to the age where she is getting into her music and wants to listen to spotify the same time a...

stewarty31

Casual Listener

2410 Views

3 replies

0 likes

  • 2410 Views
  • 3 replies
  • 0 likes

Emails

I have emailed the payments team 3 times over 3 days. No response? I am a paying customer and just paid this month and yet you disable my account. Not happy.

Visitor

I have emailed the payments team 3 times over 3 days. No response? I am a paying customer and just paid this month and yet you disable my account. Not happy.

Adam

Roadie

628 Views

8 replies

0 likes

Premium
  • 628 Views
  • 8 replies
  • 0 likes

virgin media with spotify

I have had spotify for years and use the android app with my phone. The subscription is now paid to virgin. Now virgin say i have a premium account but my spotify account says i have a free one. I have rung virgin many many times and they can't get i...

Casual Listener

I have had spotify for years and use the android app with my phone. The subscription is now paid to virgin. Now virgin say i have a premium account but my spotify account says i have a free one. I ha...

Peter__

Community Legend

565 Views

5 replies

0 likes

  • 565 Views
  • 5 replies
  • 0 likes

"This track is unavailable, if you have the file on your computed you can import it"

Hi - Been listening to an album by Meat Loaf called "3 Bats Live" The 2nd song listened to many times but now it says "this track is unavailable, if you have the file on your computed you can import it" All the other tracks are fine so not sure why t...

Music Fan

Hi - Been listening to an album by Meat Loaf called "3 Bats Live"  The 2nd song listened to many times but now it says "this track is unavailable, if you have the file on your computed you can i...

jdk147

Music Fan

4740 Views

7 replies

0 likes

Unlimited
  • 4740 Views
  • 7 replies
  • 0 likes

Double Account?

I have two spotify accts that are still in the trial period. they both have two different passwords but the same username since one is linked to my facebook and the other one is my personal spotify. However the same CC is used. How do I separate the ...

Newbie

I have two spotify accts that are still in the trial period. they both have two different passwords but the same username since one is linked to my facebook and the other one is my personal spotify. ...

Joe

Community Legend

430 Views

1 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 430 Views
  • 1 replies
  • 0 likes

Cannot change my email address

Someone has logged onto my spotify account and changed my email address and password. How could I go about contacting Spotify about this, I thought about the contact form, but it will send to the other persons email. The only way I can log in right n...

Casual Listener

Someone has logged onto my spotify account and changed my email address and password. How could I go about contacting Spotify about this, I thought about the contact form, but it will send to the oth...

Taylor

Community Legend

406 Views

3 replies

0 likes

  • 406 Views
  • 3 replies
  • 0 likes