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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

285566 Views

529 replies

34 likes

Account
Free
  • 285566 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13582 Views

6 replies

11 likes

Security
  • 13582 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539521 Views

990 replies

114 likes

Account
  • 539521 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129525 Views

74 replies

12 likes

Account
Login
Premium
  • 129525 Views
  • 74 replies
  • 12 likes

Help! I've been billed for Premium for last two months but have been a Free user for the whole time.

Please help! I had a 30day free trial which expired as Intended and I went back to being a Free user. <br>As expected, my access returned to that of a free user.<br>I have continued to have been billed for Premium.<br>How can this be rectified?

Casual Listener

Please help! I had a 30day free trial which expired as Intended and I went back to being a Free user. &lt;br&gt;As expected, my access returned to that of a free user.&lt;br&gt;I have...

katsumii

Roadie

388 Views

3 replies

0 likes

Free
Premium
  • 388 Views
  • 3 replies
  • 0 likes

I've mistakenly set up double payment for a single unlimited account

I set up an unlimited account a couple of months ago. Everything great until I had my bank card re-newed. Just after receiving the new card I had to send my pc away for a week for repair. During the time my pc was away I logged into my Spotify accoun...

Visitor

I set up an unlimited account a couple of months ago. Everything great until I had my bank card re-newed. Just after receiving the new card I had to send my pc away for a week for repair. During the ...

katsumii

Roadie

323 Views

3 replies

0 likes

  • 323 Views
  • 3 replies
  • 0 likes

Premium stopped working

Hey. My Spotify Premium suddenly stopped working, because the payment didn´t go through. Also, I don´t remember my username, and when I put my e-mail in, it says that it´s not found, even though I receive messages from you daily. I really need Premiu...

Newbie

Hey.   My Spotify Premium suddenly stopped working, because the payment didn´t go through. Also, I don´t remember my username, and when I put my e-mail in, it says that it´s not found, ...

Joe

Community Legend

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Changed email address for my Facebook account and lost my playlist and subscription

Hello, i changed my Facebook Email long time ago and had no problems so far. But today Spotify was asking me for my password and so i needed to enter my new Email. Then Spotify forced me to create a new account so i lost all of my playlist and subscr...

Newbie

Hello, i changed my Facebook Email long time ago and had no problems so far. But today Spotify was asking me for my password and so i needed to enter my new Email. Then Spotify forced me to create a ...

Peter__

Community Legend

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Help! How to play spotify in a different country without paying for upgrade

Help! I will be living in Italy for a few months and do not want to purchase spotify, I want to continue using spotify Free. How can I change the country to italy? I do not want to have to delete my account and open a new european spotify account ( I...

Newbie

Help!    I will be living in Italy for a few months and do not want to purchase spotify, I want to continue using spotify Free. How can I change the country to italy? I do not want to h...

Joe

Community Legend

235 Views

1 replies

0 likes

Account
Free
Other
  • 235 Views
  • 1 replies
  • 0 likes

Paypal Connection Trouble

I'm trying to change the payment for spotify to a monthly subscription but the connection to paypal keeps sending me to a blank page and in firefox I get this (see attachment). A friend tried and got the same thing. It seems like it is attached to th...

Casual Listener

I'm trying to change the payment for spotify to a monthly subscription but the connection to paypal keeps sending me to a blank page and in firefox I get this (see attachment). A friend tri...

Aensre

Casual Listener

324 Views

2 replies

0 likes

Account
Premium
Subscription
  • 324 Views
  • 2 replies
  • 0 likes

30 days free trial is really 48 hours?

I signed up for 30 days free trial and have only got 48 hours. I haven't been sure if I wanted spotify in the first place, and jumped in it with the 30 days trial.What have I been missing?

Newbie

I signed up for 30 days free trial and have only got 48 hours. I haven't been sure if I wanted spotify in the first place, and jumped in it with the 30 days trial. What have I been missing?

Peter__

Community Legend

339 Views

1 replies

0 likes

Subscription
  • 339 Views
  • 1 replies
  • 0 likes

Someone else's playlists are showing up on my account

The last few days new playlists have started to pop up without me doing anything. Heck, I haven't even listened to that much music the last week. Some of them, like the dubstep and hiphop ones even said "Created by You", even though I don't like hiph...

Casual Listener

The last few days new playlists have started to pop up without me doing anything. Heck, I haven't even listened to that much music the last week. Some of them, like the dubstep and hiphop ones even s...

Joe

Community Legend

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Redeem card not working

I bought $10.00 Spotify gift card and i redeemed already but can't access premium service, so please help?!

Casual Listener

I bought $10.00 Spotify gift card and i redeemed already but can't access premium service, so please help?!

Taylor

Community Legend

226 Views

1 replies

0 likes

Premium
  • 226 Views
  • 1 replies
  • 0 likes

Moved abroad and can no longer pay for Premium?

Hey, I moved to Korea from the UK two weeks ago for a year, and I've had spotify working fine but now it says to keep using it I need to sign up to premium which I don't mind doing, however whenever I click the link to go to the subscriptions page an...

Casual Listener

Hey,   I moved to Korea from the UK two weeks ago for a year, and I've had spotify working fine but now it says to keep using it I need to sign up to premium which I don't mind doing, howeve...

Taylor

Community Legend

212 Views

1 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 212 Views
  • 1 replies
  • 0 likes

Credit card expiration date changed!?!

Hi My old card expired and I was trying to enter the new expiration date. I went through the whole process and the credit card refused to go through because of the zero balance charge that Spotify sends my account as a test. I contacted my bank and t...

Newbie

Hi   My old card expired and I was trying to enter the new expiration date.  I went through the whole process and the credit card refused to go through because of the zero balance charg...

Liam

Community Legend

326 Views

1 replies

0 likes

Account
Subscription
  • 326 Views
  • 1 replies
  • 0 likes

date joined

Wanted to know what my join date was, I realize there are already threads but they only say that particular person's join date, so I figured I'd just ask when I joined because I am unable to remember.

Visitor

Wanted to know what my join date was, I realize there are already threads but they only say that particular person's join date, so I figured I'd just ask when I joined because I am unable to remember.

Joe

Community Legend

542 Views

1 replies

0 likes

  • 542 Views
  • 1 replies
  • 0 likes

Payment wasn't processed

Hi there, My payment for my account from Paypal didn't go through, as I recently got a new card and forgot to change the details on Paypal. The payment was meant to come out today, but hasn't, and there was a message on my Spotify alerting me to the ...

Music Fan

Hi there,   My payment for my account from Paypal didn't go through, as I recently got a new card and forgot to change the details on Paypal.  The payment was meant to come out today, b...

katsumii

Roadie

640 Views

4 replies

0 likes

  • 640 Views
  • 4 replies
  • 0 likes

Not getting my Premium

Been 2 days since I bought Premium and still not getting it. Tried to reinstsall on PC and Iphone. Help me out pleace.User: GrekerrOrder ID: 269767340012

Casual Listener

Been 2 days since I bought Premium and still not getting it. Tried to reinstsall on PC and Iphone. Help me out pleace. User: Grekerr Order ID: 269767340012

Joe

Community Legend

467 Views

1 replies

0 likes

  • 467 Views
  • 1 replies
  • 0 likes

My account was resetted

Hello, I no longer have my playlists, my friends. The system recognises my preferences, but it seems as the first time I login. My account is bounded with facebook. Need help, Thanks

Casual Listener

Hello,   I no longer have my playlists, my friends. The system recognises my preferences, but it seems as the first time I login. My account is bounded with facebook.   Need help,...

Joe

Community Legend

380 Views

3 replies

0 likes

Account
  • 380 Views
  • 3 replies
  • 0 likes

Solved!! Spotify, Onkyo 626 and Facebook-Login no Mail with my Passwort

hello, since three days i ve been waiting for my spotify passwort, i have a onkyo 626 and a facebook-spotify account, i have my devicenumber but the mail with the password i dont receive Wähle ein Kennwort für deine Geräte To use Spotify on your devi...

Casual Listener

hello,   since three days i ve been waiting for my spotify passwort, i have a onkyo 626 and a facebook-spotify account, i have my devicenumber but the mail with the password i dont rece...

Digger198

Casual Listener

1907 Views

7 replies

0 likes

  • 1907 Views
  • 7 replies
  • 0 likes

Solved!! Can't log in anymore after I signed in with my friend's account

Hi Guys, Today I gave my girlfriend a giftcard. So we signed her up on my macbook, all fun and games untill I signed her off and could'nt log in anymore with my own account. What the hell guys? Any suggestions please! I pay good money for the service...

Casual Listener

Hi Guys,   Today I gave my girlfriend a giftcard. So we signed her up on my macbook, all fun and games untill I signed her off and could'nt log in anymore with my own account. What the hell ...

Peter__

Community Legend

537 Views

3 replies

0 likes

Account
Login
  • 537 Views
  • 3 replies
  • 0 likes

Broken links in community forum registration

Where it says "I have read the T&C [...]" (I'm paraphrasing) to register on this forum, the two links currently say: Error 404 - Not found Sorry, but the page you requested does not exist. https://www.spotify.com/uk/legal/support-community-end-user-a...

Roadie

Where it says "I have read the T&C [...]" (I'm paraphrasing) to register on this forum, the two links currently say: Error 404 - Not found Sorry, but the page you requested does not exist. ...

Peter__

Community Legend

294 Views

1 replies

0 likes

Account
  • 294 Views
  • 1 replies
  • 0 likes

Error to change country payment method

Everytime I try to change my account from UK to IE it shows an error message "Oops! Something went wrong, please try again or check out our help area".

Roadie

Everytime I try to change my account from UK to IE it shows an error message "Oops! Something went wrong, please try again or check out our help area".

Peter__

Community Legend

740 Views

1 replies

0 likes

Account
  • 740 Views
  • 1 replies
  • 0 likes

Won't let me activate Free Trial

I am trying to activate my free 30 day premium trial, and after I put in my CC info and click submit, I get a screen that says "502 Bad Gateway" and I can't continue.....help?!?!?!

Newbie

I am trying to activate my free 30 day premium trial, and after I put in my CC info and click submit, I get a screen that says "502 Bad Gateway" and I can't continue.....help?!?!?!

Joe

Community Legend

1226 Views

1 replies

0 likes

  • 1226 Views
  • 1 replies
  • 0 likes