Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9846 Views
  • 3 replies
  • 9 likes
  • Security
  • 9846 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 492400 Views
  • 981 replies
  • 111 likes
  • Account
  • 492400 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213534 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213534 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122483 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122483 Views
  • 72 replies
  • 12 likes

help with facebook, lost music

please help... i hid or removed my spotify activity from facebook and i think that i may have accidentaly disconnected my account somehow. when i logged back into spotify after doing that, all of my music was gone. how can i get it back? my username ...

  • Casual Listener
  • please help... i hid or removed my spotify activity from facebook and i think that i may have accidentaly disconnected my account somehow. when i logged back into spotify after doing that, all of my ...
  • Peter__
  • Community Legend
  • 263 Views
  • 3 replies
  • 0 likes
  • 263 Views
  • 3 replies
  • 0 likes

Frequent purchases of e-cards

Hello community! I buy a lot of e-card codes from time to time and I have some problems with it. I had to buy 7 one- month codes and after 4th I got a message that error occurred and try again. Unfortunately repeating a purchase is not a solution. I ...

  • Newbie
  • Hello community! I buy a lot of e-card codes from time to time and I have some problems with it. I had to buy 7 one- month codes and after 4th I got a message that error occurred and try again. ...
  • Peter__
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Spotify without Facebook

hi - i login with Facebook but I want to login with a Spotify account. and i want to disconnect Facebook from Spotify. how do i do this?

  • Visitor
  • hi - i login with Facebook but I want to login with a Spotify account.  and i want to disconnect Facebook from Spotify.  how do i do this?  
  • Peter__
  • Community Legend
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes

Spotify won't play from my new phone in my car.

I just got a new Android phone. I tried plugging into my auxiliary cord to play in my vehicle as I've always done. The music won't play thru the car speakers, but will play on the phone. Cord is new & yes, plugged in.

  • Regular
  • I just got a new Android phone. I tried plugging into my auxiliary cord to play in my vehicle as I've always done. The music won't play thru the car speakers, but will play on the phone. Cord is new ...
  • Joe
  • Community Legend
  • 1676 Views
  • 1 replies
  • 0 likes
  • 1676 Views
  • 1 replies
  • 0 likes

Account disappeared and no answer from support

Hello, One week ago all my playlists and my premium account disappeared. I checked my paypal account and last time i payed was 2 weeks ago. So I'm currently paying for something that doesnt work and get these Miley Cyrus ads i pay not to her... I kno...

  • Visitor
  • Hello,   One week ago all my playlists and my premium account disappeared.  I checked my paypal account and last time i payed was 2 weeks ago.  So I'm currently paying for somethin...
  • meahtenoha
  • Spotify
  • 579 Views
  • 10 replies
  • 1 likes
  • Account
  • 579 Views
  • 10 replies
  • 1 likes

Onkyo User Name

I cant create a user name on the website for the Onkyo the option is just not there. Can you please help its driving me mad

  • Casual Listener
  • I cant create a user name on the website for the Onkyo the option is just not there. Can you please help its driving me mad
  • Sam
  • Spotify
  • 412 Views
  • 4 replies
  • 0 likes
  • 412 Views
  • 4 replies
  • 0 likes

I've lost everything and no one is helping me!

I'm sorry. I've already written in this discussion. But none of the solutions works. I've really tried everything. I need that someone restores my previous Spotify account, because I accidentally cancelled the connection between facebook and spotify....

  • Visitor
  • I'm sorry. I've already written in this discussion.  But none of the solutions works.  I've really tried everything.  I need that someone restores my previous Spotify account, be...
  • Joe
  • Community Legend
  • 207 Views
  • 2 replies
  • 0 likes
  • Account
  • 207 Views
  • 2 replies
  • 0 likes

I can't sync my playlists to IPhone

Hi My Spotify on iphone5 starts syncing to offline and then after a while I get a message that the "sync is paused" though i'm still on wifi etc. Is has been like this for 1 week now, what can i do?

  • Casual Listener
  • Hi     My Spotify on iphone5 starts syncing to offline and then after a while I get a message that the "sync is paused" though i'm still on wifi etc. Is has been like this for 1 ...
  • Peter__
  • Community Legend
  • 944 Views
  • 5 replies
  • 0 likes
  • Account
  • 944 Views
  • 5 replies
  • 0 likes

Song blocked in my country?

i am new user of Spotify and when i am want listen Sandro Silva - Puna http://open.spotify.com/album/0DAwY2TE9zLrBaV3yGG3Tm, Spotify informs me "Ten utwór obecnie nie jest dostępny w Polska. Jeśli masz ten plik na komputerze, możesz go zaimportować",...

  • Newbie
  • i am new user of Spotify and when i am want listen Sandro Silva - Puna http://open.spotify.com/album/0DAwY2TE9zLrBaV3yGG3Tm, Spotify informs me "Ten utwór obecnie nie jest dostępn...
  • Peter__
  • Community Legend
  • 1282 Views
  • 1 replies
  • 0 likes
  • Free
  • 1282 Views
  • 1 replies
  • 0 likes

Can't login into spotify app, website showing wrong profile!

Hello, I logged into spotify on the computer of a friend, and since then spotify is showing his profile information when loggin into the spotify website. And i can't login into the spotify app with my password. I also can't change any profile informa...

  • Casual Listener
  • Hello,   I logged into spotify on the computer of a friend, and since then spotify is showing his profile information when loggin into the spotify website.  And i can't login into the s...
  • Peter__
  • Community Legend
  • 355 Views
  • 3 replies
  • 0 likes
  • 355 Views
  • 3 replies
  • 0 likes

Changing password

Hi, I'm trying to change the password to my account but all I get is This email is used by another account.

  • Newbie
  • Hi, I'm trying to change the password to my account but all I get is This email is used by another account.
  • Peter__
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Premuim subscription in Argentina

Hi I'am looking foward to get a premium subscription on Spotify, but I am a little confused about how much is gonna charge me on my credit card. The Premium subscription costs AR$36, what's hard to believe since nowadays thats like U$D6 instead of U$...

  • Regular
  • Hi   I'am looking foward to get a premium subscription on Spotify, but I am a little confused about how much is gonna charge me on my credit card.  The Premium subscription costs AR$3...
  • BruceDerla
  • Newbie
  • 3343 Views
  • 3 replies
  • 0 likes
  • 3343 Views
  • 3 replies
  • 0 likes

cannot connect to last.fim

I reinstalled both desktop applications - Spotify and Last.fm - but I cannot make a connection to the Last.fm server from within Spotify. I can scrobble from iTunes. I am not behind a firewall. And i am usinging the same userid and password in Spotif...

  • Visitor
  • I reinstalled both desktop applications - Spotify and Last.fm - but I cannot make a connection to the Last.fm server from within Spotify. I can scrobble from iTunes. I am not behind a firewall. And i...
  • Peter__
  • Community Legend
  • 307 Views
  • 5 replies
  • 0 likes
  • Other
  • 307 Views
  • 5 replies
  • 0 likes

Paying for premium. Not getting premium

My cc was charged for the premium account, but my Spotify won't let me use Premium? It says i have a free account.

  • Newbie
  • My cc was charged for the premium account, but my Spotify won't let me use Premium? It says i have a free account. 
  • Peter__
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

I pay for spotify but now have only spotify free?

all my playlists are gone. I pay for spotify but now have only spotify free? what is the error. I have tried everything that is on your side, but it may not work. can you fix it?

  • Visitor
  • all my playlists are gone. I pay for spotify but now have only spotify free? what is the error. I have tried everything that is on your side, but it may not work. can you fix it? 
  • Jamie
  • Spotify Legend
  • 724 Views
  • 14 replies
  • 0 likes
  • Account
    Free
    Premium
  • 724 Views
  • 14 replies
  • 0 likes

Being charged. Don't have premium account.

I have two charges of $10.82 on my bank account. I don't even have a Premium subscription. I've been trying really hard to get a refund but I don't know what to do anymore. I gave the last 4 digits of my credit card number to the customer service guy...

  • Casual Listener
  • I have two charges of $10.82 on my bank account. I don't even have a Premium subscription. I've been trying really hard to get a refund but I don't know what to do anymore. I gave the last 4 digits o...
  • user-removed
  • Not applicable
  • 689 Views
  • 5 replies
  • 0 likes
  • 689 Views
  • 5 replies
  • 0 likes

NUS Extra Discount

Hey, I got my NUS Extra card and I want to use it to subscribe to Spotify Premium and have 50% discount. My Spotify account is registered as being from Portugal but right now I'm living and studying in the UK (Spotify is only available for 14 days wh...

  • Visitor
  • Hey,   I got my NUS Extra card and I want to use it to subscribe to Spotify Premium and have 50% discount. My Spotify account is registered as being from Portugal but right now I'm living an...
  • Peter__
  • Community Legend
  • 1039 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 1039 Views
  • 5 replies
  • 0 likes

Can't recover password

Hi, I've installed a new version of windows and can't remember my password. Whenever I try to recover my password I get "A message has been sent to you by email with instructions on how to reset your password." but I'm not receiving any email. I'm us...

  • Newbie
  • Hi,   I've installed a new version of windows and can't remember my password. Whenever I try to recover my password I get "A message has been sent to you by email with instructions on how ...
  • Peter__
  • Community Legend
  • 560 Views
  • 3 replies
  • 0 likes
  • Account
  • 560 Views
  • 3 replies
  • 0 likes

timed out during student discount purchase

Hi, I upgraded to premium using the unidays 50% off student discount. I tried to pay using paypal but it returned a 504 error after I confirmed the purchase. Now when I try to start again it comes up in the address bar that I've already used my disco...

  • Newbie
  • Hi,   I upgraded to premium using the unidays 50% off student discount. I tried to pay using paypal but it returned a 504 error after I confirmed the purchase. Now when I try to start again ...
  • Peter__
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

I registered my NUS - I still got charged £9.99

Hey,I registered my NUS card to get my student discount on spotify approximately a week ago. For some odd reason, I still got charged £9.99 on 14th of this month - can you please explain why this happened?Thanks!

  • Newbie
  • Hey, I registered my NUS card to get my student discount on spotify approximately a week ago.  For some odd reason, I still got charged £9.99 on 14th of this month - can you please explain w...
  • user-removed
  • Not applicable
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes