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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88769 Views

9 replies

2 likes

Account
Login
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  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

758296 Views

18 replies

29 likes

  • 758296 Views
  • 18 replies
  • 29 likes

recuperar listas perdidas

cambie de usuario en mi ordenador y cuando quise regresar al mio antiguo todas las listas se habian borrado, es decir, esta vacio completamente y nose como recuperarlas. El caso es que mi antiguo usuario sigue apareciendo en spotify con mis listas pe...

Newbie

cambie de usuario en mi ordenador y cuando quise regresar al mio antiguo todas las listas se habian borrado, es decir, esta vacio completamente y nose como recuperarlas. El caso es que mi antiguo usu...

user-removed

Not applicable

461 Views

4 replies

0 likes

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  • 4 replies
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Premium subscription

So.. I've finally jumped on the Spotify bandwagon. I purchased premium monthly for £9.99. Can someone confirm that it's £9.99 all month for one month even if I download songs on playlists to be available offline? I don't want to get charged extra for...

Casual Listener

So.. I've finally jumped on the Spotify bandwagon. I purchased premium monthly for £9.99. Can someone confirm that it's £9.99 all month for one month even if I download songs on playlists to be avail...

mstoo555

Newbie

543 Views

7 replies

0 likes

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  • 7 replies
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Virgin Media - Spotify Premium free for 3 months, yet I'm still getting adverts

Hi, Virgin Media have given me a 3 month free trial of Spotify Premium (ends mid Oct). Yet when I login to Spotiy on my PC, it is not a Premium account (it still has adverts etc.). When I look at my Spotify account it says premium, but the 'upgrade' ...

Newbie

Hi,   Virgin Media have given me a 3 month free trial of Spotify Premium (ends mid Oct).   Yet when I login to Spotiy on my PC, it is not a Premium account (it still has adverts etc...

Peter__

Community Legend

1436 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Payments when moving to another country

Hello This September I'm moving from Poland to the UK. I have a premium account now and I pay 20 PLN for it. If I had moved to the UK, would I still have been able to pay the equality in British pounds, or would I had have to pay the price which is s...

Newbie

Hello   This September I'm moving from Poland to the UK. I have a premium account now and I pay 20 PLN for it. If I had moved to the UK, would I still have been able to pay the equality in B...

Liam

Community Legend

1021 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Annual premium subscription missing??

Hi, I am trying to renew my annual premium subscribtion but cant seem to find that option anymore, all I get is the monthly only option. Has it been removed as an option or am I looking at the wrong place? I have managed to pay for a whole month but ...

Newbie

Hi,   I am trying to renew my annual premium subscribtion but cant seem to find that option anymore, all I get is the monthly only option. Has it been removed as an option or am I looking ...

Aeruynh

Regular

646 Views

2 replies

0 likes

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Offline modus

Hello, I'm a Spotify Premium member for long time and i'm not happy ! This morning you deleted again the offline modus from one of my devices ! The reason is always the same , i'm using the offline modus on more than 3 devices ! That's impossible bec...

Regular

Hello,   I'm a Spotify Premium member for long time and i'm not happy ! This morning you deleted again the offline modus from one of my devices ! The reason is always the same , i'm usin...

Liam

Community Legend

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Paying for nothing

Hey, i have a little problem, I am paying monthly for spotyfi premium but i don´t know what the password or username is:S what to do? (this is written from another account there isn´t premium)

Newbie

Hey, i have a little problem, I am paying monthly for spotyfi premium but i don´t know what the password or username is:S what to do?   (this is written from another account there isn´t prem...

Robbie

Spotify Legend

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Playback error when plugged into iPhone port

HelloI use my spotify both on the go (headphones) and in my car (lightning port into USB port in car)My car stereo was fine with spotify, could play my playlists forever and no issuesHowever since the last spotify update you released (about a month a...

Casual Listener

Hello I use my spotify both on the go (headphones) and in my car (lightning port into USB port in car) My car stereo was fine with spotify, could play my playlists forever and no issues Howe...

Kieranfisher

Casual Listener

302 Views

3 replies

0 likes

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  • 3 replies
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Deleting an account

I am Spanish but now I live in Germany and my spotify account don´t run here. I have changed the country but no. I want to eliminate my account for creating a new. Please help

Visitor

I am Spanish but now I live in Germany and my spotify account don´t run here. I have changed the country but no. I want to eliminate my account for creating a new. Please help

Robbie

Spotify Legend

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Songs not playing

My spotify has not been playing songs at all. When I click on a song it loads but does not start playing. I am at a loss. My computer is all up to date and I even tried reinstalling spotify and nothing. Please help!

Casual Listener

My spotify has not been playing songs at all. When I click on a song it loads but does not start playing. I am at a loss. My computer is all up to date and I even tried reinstalling spotify and nothi...

Peter__

Community Legend

559 Views

5 replies

0 likes

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  • 5 replies
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Device reset and custom ROM

Please reset...again. I'm really getting upset at how many times I get the error that I have too many devices synced. I have the PC app and the android app. Any time I update my custom rom I get hit with this error. This really should be something we...

Casual Listener

Please reset...again. I'm really getting upset at how many times I get the error that I have too many devices synced. I have the PC app and the android app. Any time I update my custom rom I get hit ...

Peter__

Community Legend

1855 Views

2 replies

0 likes

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  • 2 replies
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Help! Can't access my account anymore!

Hi there, I lost access to my spotify account. My orginal account only allowed me to login through using my Facebook details. I created a new spotify account and accidently connected it to my facebook and now whenever I login it goes to my new accoun...

Regular

Hi there,   I lost access to my spotify account. My orginal account only allowed me to login through using my Facebook details. I created a new spotify account and accidently connected it to...

lianaaaa

Regular

844 Views

8 replies

0 likes

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  • 8 replies
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using abroad

Hello, I live in Sweden and that's where I bought my Premium subscription. Currently I'm staying in Poland and my subscription is about to end. However before leaving Sweden I've bought another Premium subscription code at 7eleven. I'd like to confir...

Regular

Hello,   I live in Sweden and that's where I bought my Premium subscription. Currently I'm staying in Poland and my subscription is about to end. However before leaving Sweden I've bough...

martinesss1

Regular

351 Views

2 replies

0 likes

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  • 2 replies
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notifying followers

Hi there, I have a rather large number of followers and would like to notify them of my new blog/website. Is there anyway to contact them as eg. a group? Or, if this isn't an option, that I would be able to post my url link on my profile page?

Casual Listener

Hi there,   I have a rather large number of followers and would like to notify them of my new blog/website. Is there anyway to contact them as eg. a group? Or, if this isn't an option, t...

Peter__

Community Legend

311 Views

1 replies

0 likes

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  • 1 replies
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convert from spotify Facebook to email address only account

Hello, I hope support is reading. I remember earlier someone wanted to stop using facebook forever, but still wanted to save their spotify account. Someone from spotify helped converte said person's account to their email address so they could be fre...

Newbie

Hello, I hope support is reading. I remember earlier someone wanted to stop using facebook forever, but still wanted to save their spotify account.   Someone from spotify helped converte sai...

Peter__

Community Legend

763 Views

1 replies

0 likes

  • 763 Views
  • 1 replies
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Playlists not syncing offline

Hi, in the las week my playlists have stopped being available offline. When I try to sync it syncs about 6 songs and then stops.Thanks

Newbie

Hi, in the las week my playlists have stopped being available offline. When I try to sync it syncs about 6 songs and then stops. Thanks

Peter__

Community Legend

291 Views

1 replies

0 likes

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  • 1 replies
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Spotify gift cards.

So if i buy a $30 gift card and use it to pay for premium, will I have Premium for 3 months? Also after the three months, will my account go back to the free status unless i make another purchase with another gift card?

Casual Listener

So if i buy a $30 gift card and use it to pay for premium, will I have Premium for 3 months? Also after the three months, will my account go back to the free status unless i make another ...

Peter__

Community Legend

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
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ayuda para recuperar contraseña

No recibo el mail para cambiarla (por supuesto he mirado el spam y configurado la seguridad de la cuenta para abrirla a tope). Dice que me han mandado un mail pero nada. Tampoco contesta nadie a los mails enviados al equipo de soporte(varios desde ha...

Casual Listener

No recibo el mail para cambiarla (por supuesto he mirado el spam y configurado la seguridad de la cuenta para abrirla a tope). Dice que me han mandado un mail pero nada. Tampoco contesta nadie a los ...

Adam

Roadie

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

Payed for premium, still got only free service.

Hey, i just bought a month of premium, but im still only got the free service. i checked my bank, and the money has been payed, but still, no premium. so srsly spotify, are you trying to frame me....?

Newbie

Hey, i just bought a month of premium, but im still only got the free service. i checked my bank, and the money has been payed, but still, no premium. so srsly spotify, are you trying to frame me....?

Peter__

Community Legend

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
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Can't reset password

For a couple of weeks I've tried to reset my password (https://www.spotify.com/se/password-reset/). I've tried at least 20 times, but it's not working, I'm not getting an email (yes, I've checked my spam folder). I sent an email to the support about ...

Visitor

For a couple of weeks I've tried to reset my password (https://www.spotify.com/se/password-reset/). I've tried at least 20 times, but it's not working, I'm not getting an email (yes, I've checke...

Peter__

Community Legend

5006 Views

37 replies

1 likes

  • 5006 Views
  • 37 replies
  • 1 likes