Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Daliayadi
  • Newbie
  • 248374 Views
  • 439 replies
  • 28 likes
  • Account
    Free
  • 248374 Views
  • 439 replies
  • 28 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12773 Views
  • 6 replies
  • 11 likes
  • Security
  • 12773 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527575 Views
  • 989 replies
  • 113 likes
  • Account
  • 527575 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127774 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127774 Views
  • 74 replies
  • 12 likes

cannot connect to last.fim

I reinstalled both desktop applications - Spotify and Last.fm - but I cannot make a connection to the Last.fm server from within Spotify. I can scrobble from iTunes. I am not behind a firewall. And i am usinging the same userid and password in Spotif...

  • Visitor
  • I reinstalled both desktop applications - Spotify and Last.fm - but I cannot make a connection to the Last.fm server from within Spotify. I can scrobble from iTunes. I am not behind a firewall. And i...
  • Peter__
  • Community Legend
  • 342 Views
  • 5 replies
  • 0 likes
  • Other
  • 342 Views
  • 5 replies
  • 0 likes

Paying for premium. Not getting premium

My cc was charged for the premium account, but my Spotify won't let me use Premium? It says i have a free account.

  • Newbie
  • My cc was charged for the premium account, but my Spotify won't let me use Premium? It says i have a free account. 
  • Peter__
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

I pay for spotify but now have only spotify free?

all my playlists are gone. I pay for spotify but now have only spotify free? what is the error. I have tried everything that is on your side, but it may not work. can you fix it?

  • Visitor
  • all my playlists are gone. I pay for spotify but now have only spotify free? what is the error. I have tried everything that is on your side, but it may not work. can you fix it? 
  • Jamie
  • Spotify Legend
  • 780 Views
  • 14 replies
  • 0 likes
  • Account
    Free
    Premium
  • 780 Views
  • 14 replies
  • 0 likes

Being charged. Don't have premium account.

I have two charges of $10.82 on my bank account. I don't even have a Premium subscription. I've been trying really hard to get a refund but I don't know what to do anymore. I gave the last 4 digits of my credit card number to the customer service guy...

  • Casual Listener
  • I have two charges of $10.82 on my bank account. I don't even have a Premium subscription. I've been trying really hard to get a refund but I don't know what to do anymore. I gave the last 4 digits o...
  • user-removed
  • Not applicable
  • 753 Views
  • 5 replies
  • 0 likes
  • 753 Views
  • 5 replies
  • 0 likes

NUS Extra Discount

Hey, I got my NUS Extra card and I want to use it to subscribe to Spotify Premium and have 50% discount. My Spotify account is registered as being from Portugal but right now I'm living and studying in the UK (Spotify is only available for 14 days wh...

  • Visitor
  • Hey,   I got my NUS Extra card and I want to use it to subscribe to Spotify Premium and have 50% discount. My Spotify account is registered as being from Portugal but right now I'm living an...
  • Peter__
  • Community Legend
  • 1073 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 1073 Views
  • 5 replies
  • 0 likes

Can't recover password

Hi, I've installed a new version of windows and can't remember my password. Whenever I try to recover my password I get "A message has been sent to you by email with instructions on how to reset your password." but I'm not receiving any email. I'm us...

  • Newbie
  • Hi,   I've installed a new version of windows and can't remember my password. Whenever I try to recover my password I get "A message has been sent to you by email with instructions on how ...
  • Peter__
  • Community Legend
  • 592 Views
  • 3 replies
  • 0 likes
  • Account
  • 592 Views
  • 3 replies
  • 0 likes

timed out during student discount purchase

Hi, I upgraded to premium using the unidays 50% off student discount. I tried to pay using paypal but it returned a 504 error after I confirmed the purchase. Now when I try to start again it comes up in the address bar that I've already used my disco...

  • Newbie
  • Hi,   I upgraded to premium using the unidays 50% off student discount. I tried to pay using paypal but it returned a 504 error after I confirmed the purchase. Now when I try to start again ...
  • Peter__
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

I registered my NUS - I still got charged £9.99

Hey,I registered my NUS card to get my student discount on spotify approximately a week ago. For some odd reason, I still got charged £9.99 on 14th of this month - can you please explain why this happened?Thanks!

  • Newbie
  • Hey, I registered my NUS card to get my student discount on spotify approximately a week ago.  For some odd reason, I still got charged £9.99 on 14th of this month - can you please explain w...
  • user-removed
  • Not applicable
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Playlist gone somehow, dont know how please retreive it!!!

Hey i just came home and we're starting spotify and my playlist are gone? i've been on same list for 3 years kinda anoying to put back 2k songs at one list, please please please retreive the list!!!! IM VERY UPSET AND SAD:(

  • Newbie
  • Hey i just came home and we're starting spotify and my playlist are gone? i've been on same list for 3 years kinda anoying to put back 2k songs at one list,    please please please re...
  • user-removed
  • Not applicable
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Account info is wrong and password does not work to correct it.

I believe my account has been hacked. I started getting the message "music has been paused...". Checked out my account info and it's all wrong (email, number). Tried to change my account info and password. Password does not work. Can't use the forgot...

  • Casual Listener
  • I believe my account has been hacked. I started getting the message "music has been paused...". Checked out my account info and it's all wrong (email, number). Tried to change my account info and pas...
  • meahtenoha
  • Spotify
  • 487 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Security
  • 487 Views
  • 7 replies
  • 0 likes

Solved!! LOST ALL MY PLAYLISTS

I was logging in to spotify on my Iphone and then i saw that all my playlists are gone. I tried to log out and reloging, nothing happend! I tried to relogin both with facebook and the username, still the same problem.

  • Regular
  • I was logging in to spotify on my Iphone and then i saw that all my playlists are gone. I tried to log out and reloging, nothing happend! I tried to relogin both with facebook and the username, still...
  • Peter__
  • Community Legend
  • 4010 Views
  • 51 replies
  • 0 likes
  • 4010 Views
  • 51 replies
  • 0 likes

No. Anser

Whay do spotify not anser in this subjekt strange support of à produkt

  • Casual Listener
  • Whay do spotify not anser in this subjekt strange support of à produkt
  • Peter__
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Can't change country!

Same case as with other Spotify users. First created my account in Spain and after I returned to Denmark I wasn't abel to change my location. Could you give me a hand? Cheers Vladington

  • Casual Listener
  • Same case as with other Spotify users. First created my account in Spain and after I returned to Denmark I wasn't abel to change my location.   Could you give me a hand?   Cheers ...
  • Peter__
  • Community Legend
  • 6029 Views
  • 3 replies
  • 0 likes
  • Account
  • 6029 Views
  • 3 replies
  • 0 likes

Subscription problems

Hey Community members I'm a premium user for quite some time now and always enjoyed it. As for now i never had any problems with it. This morning i got a mail which said spotify wasn't able to renew my subscription due to payment issues. Now i am won...

  • Newbie
  • Hey Community members   I'm a premium user for quite some time now and always enjoyed it. As for now i never had any problems with it.   This morning i got a mail which said spotify...
  • Peter__
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

why cant i unsubscribe from my free trial

, after looking into it,and seeing how it works , i find its not what i expected it to be ,so dont need to use it . i wish to unsubscribe ,but the instructions to do so are not at all clear ,,looks good on your help page but i cannot follow them as t...

  • Newbie
  • , after looking into it,and seeing how it works , i find its not what i expected it to be ,so dont need to use it . i wish to unsubscribe ,but the instructions to do so are not at all clear ,,looks...
  • Robbie
  • Spotify Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Solved!! Using Spotify in Canada

Hey all,

I am moving to Canada to work for 12 months soon and I was wondering about my Spotify usage...

I'm from the UK and can continue to pay for Spotify using my UK bank account - I'd like to continue to use Spotify while I am out there (on my iPhon...

  • Visitor
  • Hey all,<br><br>I am moving to Canada to work for 12 months soon and I was wondering about my Spotify usage...<br><br>I'm from the UK and can continue to pay for Spotify using...
  • user-removed
  • Not applicable
  • 4288 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 4288 Views
  • 2 replies
  • 0 likes

Service

I like to play smooth songs while my baby is falling asleep, but when it is serene and mellow the announcements come on and they are loud and it disrupts her sleep, especially when she struggles to go to sleep. I liked Spotify but with this, it is ma...

  • Newbie
  • I like to play smooth songs while my baby is falling asleep, but when it is serene and mellow the announcements come on and they are loud and it disrupts her sleep, especially when she struggles to g...
  • Joe
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

wrong debit card charged

i need someone to contact me due to the wrong card being charged and it over drew my account. i need the money put back in my account

  • Casual Listener
  • i need someone to contact me due to the wrong card being charged and it over drew my account. i need the money put back in my account
  • twister0907
  • Casual Listener
  • 254 Views
  • 2 replies
  • 0 likes
  • Account
  • 254 Views
  • 2 replies
  • 0 likes

transfer from facebook account to registered account.

Hello, when i ordered premium it was only possible to register with a facebook account.I don't use facebook anymore and would like to log into Spotify without my facebook account.Is this possible now?Or do I have to follow the instructions in this 1 ...

  • Casual Listener
  • Hello, when i ordered premium it was only possible to register with a facebook account. I don't use facebook anymore and would like to log into Spotify without my facebook account. Is this possi...
  • Peter__
  • Community Legend
  • 526 Views
  • 4 replies
  • 0 likes
  • 526 Views
  • 4 replies
  • 0 likes

Can not connect/share on facebook

Erased my spotify from Facebook. And suddenly I had two accounts, and my original one can´t connect to facebook. I have canceled my other account but it will be deleted 11-112013, is that way I can´t share or what? Please help me

  • Newbie
  • Erased my spotify from Facebook. And suddenly I had two accounts, and my original one can´t  connect to facebook. I have canceled my other account but it will be deleted 11-112013, is that w...
  • Peter__
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes