Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 3030 Views
  • 0 replies
  • 8 likes
  • Security
  • 3030 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 456059 Views
  • 973 replies
  • 109 likes
  • Account
  • 456059 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202207 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202207 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110517 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110517 Views
  • 72 replies
  • 12 likes

Family listening to music and change my discover suggestions. Can you reset my listening history

Hey, we have a shared computer, and sometimes my family members don't bother logging me off before they listen to music. They listen to completely different stuff to me, so now my discover selection is completely wrong. No, I don't like Jazz or medit...

  • Newbie
  • Hey, we have a shared computer, and sometimes my family members don't bother logging me off before they listen to music. They listen to completely different stuff to me, so now my discover selection ...
  • Joe
  • Community Legend
  • 1299 Views
  • 1 replies
  • 3 likes
  • 1299 Views
  • 1 replies
  • 3 likes

Card connected to account

Hi. I have an spotify premium account that suddenly doesn't work. Ive got an email regarding payment fail but when I check my cardtransactions the transaction has been made but from a different card then what's registered under my account/payment set...

  • Newbie
  • Hi. I have an spotify premium account that suddenly doesn't work. Ive got an email regarding payment fail but when I check my cardtransactions the transaction has been made but from a different car...
  • Joe
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 192 Views
  • 1 replies
  • 0 likes

problems with fb

Fb shuts off right away sometimes and guess right back to my screen saver!!!! Then i have to log back in all over again on,MY LG phone....it really trips me out..idk what the deals with that

  • Newbie
  • Fb shuts off right away sometimes and guess right back to my screen saver!!!! Then i have to log back in all over again on,MY LG phone....it really trips me out..idk what the deals with that
  • Joe
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Solved!! Upgraded subscription not working abroad

Hi there, I am living in France for the summer and up until today have enjoyed a Free Spotify account in the US. Today I upgraded to an Unlimited Subscription so that I could continue to use Spotify abroad but after recieving confirmation that the up...

  • Casual Listener
  • Hi there,   I am living in France for the summer and up until today have enjoyed a Free Spotify account in the US. Today I upgraded to an Unlimited Subscription so that I could continue to u...
  • Liquefy
  • Casual Listener
  • 501 Views
  • 7 replies
  • 0 likes
  • 501 Views
  • 7 replies
  • 0 likes

Solved!! new pc

Im thinking of getting a new all in one pc, I only use spotify unlimited, so I only play music through my tower pc if I get a new all in one will spotigy let me play it on my new machine useing only unlimited ?

  • Newbie
  • Im thinking of getting a new all in one pc, I only use spotify unlimited, so I only play music through my tower pc if I get a new all in one will spotigy let me play it on my new machine useing only ...
  • Adam
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Solved!! Having trouble activating premium trough text message

Hi, yesterday I sent a text to Halebop for spotify premium, but when I tried to activate premium, all I had was a error message.I tried again today but it was the same thing, so I contacted Halebop for support and they told me to take contact with yo...

  • Casual Listener
  • Hi, yesterday I sent a text to Halebop for spotify premium, but when I tried to activate premium, all I had was a error message. I tried again today but it was the same thing, so I contacted Halebop...
  • Thedev
  • Community Legend
  • 331 Views
  • 3 replies
  • 0 likes
  • 331 Views
  • 3 replies
  • 0 likes

Ad Content

I'm wondering if there is any way to change my account setting so that the ad content I receive is "work-friendly." I have no problem with advertising, since I'm using Spotify for free. I realize that advertisers help to keep this service free, and f...

  • Newbie
  • I'm wondering if there is any way to change my account setting so that the ad content I receive is "work-friendly." I have no problem with advertising, since I'm using Spotify for free. I realize tha...
  • Thedev
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Premium account not working on iPad

Hey! I´ve had my spotify premium account for several months, but yesterday i could not get access to it on my iphone! How come my acount is no longer working on my iphone?

  • Newbie
  • Hey!   I´ve had my spotify premium account for several months, but yesterday i could not get access to it on my iphone!   How come my acount is no longer working on my iph...
  • Liam
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Continues billing after canceling premium

I cancelled my Premium months ago yet my credit card continues to be billed the $9.99. I am unable to use any of the premium services on my iphone or computer. I have contacted spotify via their contact form and have received no response after 1 week...

  • Casual Listener
  • I cancelled my Premium months ago yet my credit card continues to be billed the $9.99. I am unable to use any of the premium services on my iphone or computer. I have contacted spotify via their cont...
  • Thedev
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Can't change back to my own country after being abroad - grayed out!

After having lived in the US for 8 months I've been back to Sweden for 2 weeks and somehow thought it would change automatically as it did when I went over there. No dice though , and I can't go to my profile and change the info there either. It's gr...

  • Casual Listener
  • After having lived in the US for 8 months I've been back to Sweden for 2 weeks and somehow thought it would change automatically as it did when I went over there. No dice though , and I can't go to m...
  • Thedev
  • Community Legend
  • 391 Views
  • 4 replies
  • 1 likes
  • Account
  • 391 Views
  • 4 replies
  • 1 likes

How long does it take to get a response?

I e-mail Spotify a few days ago, I really need this sorted soon, anyone know how long it usually takes for them to respond?

  • Regular
  • I e-mail Spotify a few days ago, I really need this sorted soon, anyone know how long it usually takes for them to respond?
  • Robbie
  • Spotify Legend
  • 1295 Views
  • 12 replies
  • 0 likes
  • 1295 Views
  • 12 replies
  • 0 likes

Help changing credit card info!

All I need to do is change my credit card info to a different credit card number. I cant find anywhere on the website or the mobile app to do this. Help please. thx!

  • Newbie
  • All I need to do is change my credit card info to a different credit card number. I cant find anywhere on the website or the mobile app to do this. Help please. thx!
  • Robbie
  • Spotify Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Min spotify pin kod funkar inte. och har redan väntat 24 timmar.

Jag köpte 14 sept först 2 premiumkort till mina barn att ladda från min dator till deras iphones. Har gjort det förut. Detta gick inte, koden var inte godkänd (invalid) . Då gick jag tillbaka till ICA affären som jag köpt dessa dom ville att jag skul...

  • Regular
  • Jag köpte 14 sept först 2 premiumkort till mina barn att ladda från min dator till deras iphones. Har gjort det förut. Detta gick inte, koden var inte godkänd (invalid) . Då gick jag tillbaka ti...
  • Thedev
  • Community Legend
  • 585 Views
  • 1 replies
  • 0 likes
  • 585 Views
  • 1 replies
  • 0 likes

Problems with my account

I am somewhat confused.. I have a premium account that I use to loggin on my computer and I attempted to log into spotify on my tv and all of my playlists are gone... I've signed out and back in and nothing. I can't seem to sign in with my facebook s...

  • Casual Listener
  • I am somewhat confused.. I have a premium account that I use to loggin on my computer and I attempted to log into spotify on my tv and all of my playlists are gone... I've signed out and back in and ...
  • Joe
  • Community Legend
  • 324 Views
  • 7 replies
  • 0 likes
  • Other
    Premium
  • 324 Views
  • 7 replies
  • 0 likes

Convert Facebook account to spotify only account

Is it possible to convert my facebook spotify account which I have unlimited on, to a regular account as to let me change the password? I want to have a password for spotify independent of my facebook account.

  • Newbie
  • Is it possible to convert my facebook spotify account which I have unlimited on, to a regular account as to let me change the password? I want to have a password for spotify independent of my faceb...
  • Joe
  • Community Legend
  • 10008 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Security
  • 10008 Views
  • 1 replies
  • 1 likes

Two Accounts

Hey, I have two spotify accounts - csutherland and callysutherland. Would it be possible for my csutherland account to be deleted please? I just wish to make things a little more streamlined! Thank you!

  • Newbie
  • Hey,   I have two spotify accounts - csutherland and callysutherland. Would it be possible for my csutherland account to be deleted please? I just wish to make things a little more streamlin...
  • Liam
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Just moved to another country, but made my account in USA. Trying to upgrade to premium, but can't.

So I just moved to another country, but had an account in USA. I was able to listen for 14 days and now can't, so it says to upgrade to a premium account. When I try, it just says "Spotify is not available in your country." Is there any way to upgrad...

  • Newbie
  • So I just moved to another country, but had an account in USA. I was able to listen for 14 days and now can't, so it says to upgrade to a premium account. When I try, it just says "Spotify is not ava...
  • Liam
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • Premium
  • 236 Views
  • 1 replies
  • 0 likes

Payment troubles - Turkey

Hi Spotify Community Im having trouble using my spotify I am recently working in Turkey have been using my spotify down here with great joy But i also recently changed bank and now im not paying with the right creditcard no more and now i cant pay mo...

  • Casual Listener
  • Hi Spotify Community   Im having trouble using my spotify 😞 I am recently working in Turkey have been using my spotify down here with great joy 🙂 But i also recently changed bank and now...
  • Joe
  • Community Legend
  • 320 Views
  • 5 replies
  • 0 likes
  • Premium
  • 320 Views
  • 5 replies
  • 0 likes

Facebook disabled

My Facebook has been disabled and its linked to my spotify. I'm being charged and I can't reactivate it. Is there a contact number for customer services? Is it possible to use my email address and change to a spotify account?

  • Newbie
  • My Facebook has been disabled and its linked to my spotify. I'm being charged and I can't reactivate it. Is there a contact number for customer services? Is it possible to use my email address and ch...
  • user-removed
  • Not applicable
  • 245 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 245 Views
  • 1 replies
  • 0 likes

Got Premium, randomly treated as basic

Hi, I've had my account for quite a long time now. I'm not connected via Facebook and will remain so. Randomly when I login via Chrome to use the webplayer I get treated as I had a basic account and offered to become Premium.And it's not even in the ...

  • Regular
  • Hi,   I've had my account for quite a long time now. I'm not connected via Facebook and will remain so. Randomly when I login via Chrome to use the webplayer I get treated as I had a basic...
  • Joe
  • Community Legend
  • 325 Views
  • 5 replies
  • 0 likes
  • 325 Views
  • 5 replies
  • 0 likes