Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 397502 Views
  • 947 replies
  • 107 likes
  • Account
  • 397502 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170928 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170928 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98965 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98965 Views
  • 68 replies
  • 10 likes

Solved!! Album deleted without notice

I have made a support request ref:_00DD0pxIW._500D0QrSZc:ref a while back. It is about an album by "Beats me" called "Dream away". It was published in May 2013 and was deleted a month later. Now there are already 15 albums available on Spotify by Bea...

  • Newbie
  • I have made a support request   ref:_00DD0pxIW._500D0QrSZc:ref   a while back. It is about an album by "Beats me" called "Dream away". It was published in May 2013 and was deleted a...
  • Peter__
  • Community Legend
  • 411 Views
  • 1 replies
  • 0 likes
  • Premium
  • 411 Views
  • 1 replies
  • 0 likes

problem with my subscriptions

Hi, I seem to be converted back to a basic package when I pay for unlimited. This needs to be fixed, How?

  • Newbie
  • Hi, I seem to be converted back to a basic package when I pay for unlimited.   This needs to be fixed, How?
  • Peter__
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 154 Views
  • 1 replies
  • 0 likes

Facebook login

I do not understand why I'm logged in to facebook and I can seem to share anything. I've sent several shares to friends on Facebook and they say that it only says there is an attachment and cannot open it. I've checked my settings and everything seem...

  • Casual Listener
  • I do not understand why I'm logged in to facebook and I can seem to share anything. I've sent several shares to friends on Facebook and they say that it only says there is an attachment and cannot op...
  • Peter__
  • Community Legend
  • 412 Views
  • 5 replies
  • 0 likes
  • 412 Views
  • 5 replies
  • 0 likes

I am using spotify free - why was my account charged twice? How did you get my payment info?

Help: When I check my account status, there is no payment info even entered, nor do I have any receipts available. Is someone unauthorized using my card for payment?? Please advise. ~Julie ([Snip-Email(Privacy)-Peter]) <>

  • Newbie
  • Help:   When I check my account status, there is no payment info even entered, nor do I have any receipts available. Is someone unauthorized using my card for payment?? Please advise. ~Julie...
  • Peter__
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Won't send email our connect through facebook

I'm trying to set it up so I can log in on my phone but the email to set username and password won't send and when I click log in with facebook on the app it takes me to some page that doesn't exist

  • Casual Listener
  • I'm trying to set it up so I can log in on my phone but the email to set username and password won't send and when I click log in with facebook on the app it takes me to some page that doesn't exist
  • Peter__
  • Community Legend
  • 345 Views
  • 3 replies
  • 0 likes
  • Login
    Premium
  • 345 Views
  • 3 replies
  • 0 likes

Emails

I have emailed the payments team 3 times over 3 days. No response? I am a paying customer and just paid this month and yet you disable my account. Not happy.

  • Visitor
  • I have emailed the payments team 3 times over 3 days. No response? I am a paying customer and just paid this month and yet you disable my account. Not happy.
  • Adam
  • Roadie
  • 405 Views
  • 8 replies
  • 0 likes
  • Premium
  • 405 Views
  • 8 replies
  • 0 likes

When can we expect a method of disconnecting from facebook with accounts made USING facebook?

Hey I'm a premium user, and want to delete my facebook account for reasons outside of spotify, but every time I log into spotify it reactivates my facebook account, because that's how I created my Spotify account.I think you guys at HQ really need to...

  • Newbie
  • Hey I'm a premium user, and want to delete my facebook account for reasons outside of spotify, but every time I log into spotify it reactivates my facebook account, because that's how I created my Sp...
  • Peter__
  • Community Legend
  • 255 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 255 Views
  • 2 replies
  • 0 likes

Solved!! Spotify premium gift code.

Hi guys. I got a e-card gift code for 12 months and at the moment i'm still using unlimited (16 days left) , can i transfer these 16 days in to 8 days without paying monthly to activate the code? If no , can i activate the code when the account is sp...

  • Casual Listener
  • Hi guys.   I got a e-card gift code for 12 months and at the moment i'm still using unlimited (16 days left) , can i transfer these 16 days in to 8 days without paying monthly to activate th...
  • Wptm
  • Casual Listener
  • 1493 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 1493 Views
  • 5 replies
  • 0 likes

Can't login to Account.

Hi, I got 2 accounts where i cannot login to my second account. Even though i try to reset my password with my first username, my new username, and my email to the account where I'm getting email from that my subscription is going to end. I've tried ...

  • Regular
  • Hi,   I got 2 accounts where i cannot login to my second account. Even though i try to reset my password with my first username, my new username, and my email to the account where I'm gettin...
  • Cirius
  • Regular
  • 359 Views
  • 8 replies
  • 0 likes
  • Account
    Login
  • 359 Views
  • 8 replies
  • 0 likes

My premium dissapeared - Android

Hello, On Friday I've won a 3 month premium subscription from a Spotify Poland in a contest. I used the code and even got a receipt to my e-mail. The account on the site was showing that my subscription is valid until November. Right now my spotify o...

  • Regular
  • Hello,   On Friday I've won a 3 month premium subscription from a Spotify Poland in a contest. I used the code and even got a receipt to my e-mail. The account on the site was showing that m...
  • Joe
  • Community Legend
  • 274 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 274 Views
  • 7 replies
  • 0 likes

I cannot change my payment methods.

The card I have used to pay Spottify with has expired. I would like to change the payment methods, but when I select the radio button with the new credit card logo and click "next" it shows: Oops! Something went wrong, please try again or check out o...

  • Newbie
  • The card I have used to pay Spottify with has expired. I would like to change the payment methods, but when I select the radio button with the new credit card logo and click "next" it shows: Oop...
  • Sam
  • Spotify
  • 156 Views
  • 2 replies
  • 0 likes
  • 156 Views
  • 2 replies
  • 0 likes

Purchase is currently not available

Hi there I'm getting the above message when I try to undergrade my account to unlimited. I can't find any option to contact support on this website, which is odd - hopefully someone here can help me out. Cheers Ian

  • Newbie
  • Hi there   I'm getting the above message when I try to undergrade my account to unlimited. I can't find any option to contact support on this website, which is odd - hopefully someone here c...
  • Sam
  • Spotify
  • 435 Views
  • 2 replies
  • 0 likes
  • 435 Views
  • 2 replies
  • 0 likes

Refund?

Hello everyone I just got Spotify Premium today and i dont like it, do you think they will give me a refund ? i have contacted their support team asking them .but i wanted to hear what u guys thought

  • Casual Listener
  • Hello everyone   I just got Spotify Premium today and i dont like it, do you think they will give me a refund ? i have contacted their support team asking them .but i wanted to hear what u g...
  • Sam
  • Spotify
  • 476 Views
  • 5 replies
  • 0 likes
  • 476 Views
  • 5 replies
  • 0 likes

Redeem

When i try to choose premium or unlimited i choose premium an it only says we are curently not Abel to redeem this code

  • Casual Listener
  • When i try to choose premium or unlimited i choose premium an it only says we are curently not Abel to redeem this code
  • Sam
  • Spotify
  • 343 Views
  • 2 replies
  • 0 likes
  • 343 Views
  • 2 replies
  • 0 likes

Facebook Login Issue

So today, Spotify decided to do some weird things: Opened Spotify on iPhone 5, my account was logged out and asked me to login. I use Facebook login as usual Spotify tells me I have 48 hours free trial, and that all of my music/playlists/settings are...

  • Visitor
  • So today, Spotify decided to do some weird things: Opened Spotify on iPhone 5, my account was logged out and asked me to login. I use Facebook login as usual Spotify tells me I have 48 hours fr...
  • Sam
  • Spotify
  • 454 Views
  • 4 replies
  • 0 likes
  • 454 Views
  • 4 replies
  • 0 likes

Obtain a Spotify username and password is not sending the E-Mail with Password

During the past 48 hours I've requested a separate password three times in order to obtain a Spotify username (instead of using Facebook), but with no success. The email never reach my inbox. What to do?

  • Visitor
  • During the past 48 hours I've requested a separate password three times in order to obtain a Spotify username (instead of using Facebook), but with no success. The email never reach my inbox. What to...
  • Taylor
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

offline help

My playlist only downloaded half of my songs and I can't get it to download the rest. I even tried to reinstall the app. Please help!!

  • Casual Listener
  • My playlist only downloaded half of my songs and I can't get it to download the rest. I even tried to reinstall the app. Please help!!
  • Joe
  • Community Legend
  • 306 Views
  • 5 replies
  • 0 likes
  • Premium
  • 306 Views
  • 5 replies
  • 0 likes

user name and password or login

hi, when I loogout from ipad and loogin there is my playlist, but there also is signt that its trial wersion for 46 hours... why??? 2 tging is, that I'm trying set up my ampyfire - conected to internet - with spotify and giving the same login and pas...

  • Newbie
  • hi, when I loogout from ipad and loogin there is my playlist, but there also is signt that its trial wersion for 46 hours... why???   2 tging is, that I'm trying set up my ampyfire - conec...
  • Sam
  • Spotify
  • 270 Views
  • 2 replies
  • 0 likes
  • 270 Views
  • 2 replies
  • 0 likes

Right picture but wrong name!

Hi! I have the same problem as many other people seem to have aswell where my Spotify suddenly have changed my name (Madeleine Andersson) Spotify account name as "Andeeersson" and profile picture and are now using my moms name and picture. I have bee...

  • Regular
  • Hi!   I have the same problem as many other people seem to have aswell where my Spotify suddenly have changed my name (Madeleine Andersson) Spotify account name as "Andeeersson" and profile ...
  • Taylor
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
  • 198 Views
  • 1 replies
  • 0 likes

Facebook deactivation takes away what I PAY for!!!

Hello. I am extremely frustrated because I have to legally (in the bylaws of sorority recruitment) deactivate my Facebook until September. I PAY for spotify premium and I use it daily on my phone, but deactivating Facebook takes away WHAT I PAY FOR. ...

  • Newbie
  • Hello. I am extremely frustrated because I have to legally (in the bylaws of sorority recruitment) deactivate my Facebook until September. I PAY for spotify premium and I use it daily on my phone, bu...
  • Sam
  • Spotify
  • 261 Views
  • 3 replies
  • 0 likes
  • 261 Views
  • 3 replies
  • 0 likes