Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 165833 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 165833 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11149 Views
  • 6 replies
  • 11 likes
  • Security
  • 11149 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 514002 Views
  • 986 replies
  • 112 likes
  • Account
  • 514002 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125554 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125554 Views
  • 74 replies
  • 12 likes

Question regarding offline syncing to devices

Hello,I purchased a premium account about a year ago, and recently I was planning on syncing a good 20,000 songs to my new Android device. But when I got to the 3,333 limit I recieved a warning, and was unable to sync any further songs until I un-dow...

  • Casual Listener
  • Hello, I purchased a premium account about a year ago, and recently I was planning on syncing a good 20,000 songs to my new Android device. But when I got to the 3,333 limit I recieved a warning, ...
  • DJ_FACT50
  • Casual Listener
  • 291 Views
  • 2 replies
  • 0 likes
  • Other
  • 291 Views
  • 2 replies
  • 0 likes

Account degraded, playlists gone and money is being withdrawed from by bank

since 5 days my playlists are gone and my account is degraded to a free account. I both filled in the dutch and english contact form, and also replyed to the no-reply, but no reply from Spotify. This morning I got my monthly paymentreceipt for my pay...

  • Casual Listener
  • since 5 days my playlists are gone and my account is degraded to a free account. I both filled in the dutch and english contact form, and also replyed to the no-reply, but no reply from Spotify.&nbsp...
  • Adam
  • Roadie
  • 447 Views
  • 5 replies
  • 0 likes
  • 447 Views
  • 5 replies
  • 0 likes

email asociado a cuenta

cómo puedo cambiar el nombre de usuario de la cuenta? si no es posible cambiarlo, ¿Cómo puedo dar de alta otra cuenta con el mail ya asociado a otra cuenta?

  • Newbie
  • cómo puedo cambiar el nombre de usuario de la cuenta?   si no es posible cambiarlo,    ¿Cómo puedo dar de alta otra cuenta con el mail ya asociado a otra cuenta?
  • Peter__
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
  • 236 Views
  • 1 replies
  • 0 likes

Solved!! My Spotify Premium is not activating

Hi 01.10.2013 I purchased Spotify premium and paid for one month, but it still have not activated on my account. What can I do? My username is Muffinmafia. Thanks

  • Regular
  • Hi 01.10.2013 I  purchased Spotify premium and paid for one month, but it still have not activated on my account. What can I do?   My username is Muffinmafia.    ...
  • muffinmafia
  • Regular
  • 665 Views
  • 8 replies
  • 0 likes
  • 665 Views
  • 8 replies
  • 0 likes

I can't log in

Hello, my school have deleted my email, and as clumsy as I am I do have forgotten my password. And it doesn't work to change my email adress if I do not can my password and I can't reset my password if I don't have access to my email. Is there any po...

  • Casual Listener
  • Hello, my school have deleted my email, and as clumsy as I am I do have forgotten my password. And it doesn't work to change my email adress if I do not can my password and I can't reset my password ...
  • Peter__
  • Community Legend
  • 357 Views
  • 3 replies
  • 0 likes
  • 357 Views
  • 3 replies
  • 0 likes

Solved!! please help me logg out from other devices!!

i used my spotify at some other peoples computers and since then it says it's paused because it's being used somewhere else, i have tried changing my password and everything still doesn't work, please help men out!

  • Casual Listener
  • i used my spotify at some other peoples computers and since then it says it's paused because it's being used somewhere else, i have tried changing my password and everything still doesn't work, pleas...
  • Peter__
  • Community Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Solved!! Last starred item on August 1st... More recent are disappearing?

Much like other users I am noticing that items I have starred are not appearing in my library. It hasn't been as widespread as all my music, just recent additions. For example I tried to star the new J Roddy Walston album "Essential Tremors" which re...

  • Regular
  • Much like other users I am noticing that items I have starred are not appearing in my library.  It hasn't been as widespread as all my music, just recent additions.  For example I tried to ...
  • EvanF811
  • Regular
  • 836 Views
  • 24 replies
  • 0 likes
  • Account
    Premium
  • 836 Views
  • 24 replies
  • 0 likes

Cant remember password and the mail is closed!

Hey! I cannot remember my password to my spotify and my internet carrier has closed my e-mail because we changed internet company! I have alot of playlists so i dont want to restart with a new sportify! what can i do??

  • Newbie
  • Hey!   I cannot remember my password to my spotify and my internet carrier has closed my e-mail because we changed internet company! I have alot of playlists so i dont want to restart with a...
  • Thedev
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Profile deleted, subscription involuntarily cancelled and password never sent

I've had a spotify account for some years and upgraded it not long ago only to find that t while I could still use spotify on my mobile, I could not log into my account on computers (it let me log in, but kept prompting me to link my account to fb. E...

  • Casual Listener
  • I've had a spotify account for some years and upgraded it not long ago only to find that t while I could still use spotify on my mobile, I could not log into my account on computers (it let me log in...
  • Thedev
  • Community Legend
  • 541 Views
  • 4 replies
  • 0 likes
  • 541 Views
  • 4 replies
  • 0 likes

Login with Facebook vs. Not

When I log in from my home laptop, I have certain playlists saved, but when I log on at work through Facebook, it did not save my playlists so I created different ones. Is there a way to sync all of my information, so I only have to log in through Fa...

  • Newbie
  • When I log in from my home laptop, I have certain playlists saved, but when I log on at work through Facebook, it did not save my playlists so I created different ones. Is there a way to sync all of ...
  • Thedev
  • Community Legend
  • 357 Views
  • 3 replies
  • 0 likes
  • Login
  • 357 Views
  • 3 replies
  • 0 likes

Solved!! Deleted playlist!

Hello! Wondering if you guys can restore my playlist?. It´s called "Chill" and I accidentally deleted it today...

  • Casual Listener
  • Hello!   Wondering if you guys can restore my playlist?. It´s called "Chill" and I accidentally deleted it today...      
  • Zeandean79
  • Regular
  • 1030 Views
  • 15 replies
  • 0 likes
  • Account
  • 1030 Views
  • 15 replies
  • 0 likes

Change Country Settings

hey, atm. I´m moving to poland, and I want to use my spotify account from there, but I can not change the country settings to poland, because I don´t have a premium account atm. But I want to get premium after the migration. Please change my account ...

  • Visitor
  • hey,   atm. I´m moving to poland, and I want to use my spotify account from there, but I can not change the country settings to poland, because I don´t have a premium account atm. But I want...
  • Adam
  • Roadie
  • 398 Views
  • 7 replies
  • 0 likes
  • 398 Views
  • 7 replies
  • 0 likes

Payment from a country to another

Hello! My sister recently moved into England for 9 months for a job and I decided to pay for her Spotify Premium for the trip. First I tried sending her a gift card but that didn't work for some reason. Then I logged into her account here, from Finla...

  • Newbie
  • Hello!   My sister recently moved into England for 9 months for a job and I decided to pay for her Spotify Premium for the trip. First I tried sending her a gift card but that didn't work fo...
  • Peter__
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

cannot put music from spotify to mdea player

I just purchased premium and the web player shows "premium" but I do not have the option to put it on my windws media player. I thought if I right mouse clicked on the song It would come up on the add to menu.

  • Casual Listener
  • I just purchased premium and the web player shows "premium" but I do not have the option to put it on my windws media player. I thought if I right mouse clicked on the song It would come up on the ad...
  • bunkie501
  • Casual Listener
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

Solved!! Lost all my playlists, followers and people I'm following

Since I've updated Spotify on 25 Sept., my playlists, starred music, followers, and people I'm following doesn't load anymore. I've had some problems logging in with the new version, however, given that I use Spotify as my main music program, loosing...

  • Casual Listener
  • Since I've updated Spotify on 25 Sept., my playlists, starred music, followers, and people I'm following doesn't load anymore. I've had some problems logging in with the new version, however, given t...
  • patrikg
  • Casual Listener
  • 425 Views
  • 2 replies
  • 0 likes
  • 425 Views
  • 2 replies
  • 0 likes

I cannot access my premium account

I am unable to login to my premium account. It says my password is incorrect...and I cant reset it because it is saying I have the wrong email address. So basically I am paying for an account I cant use or even close because I am unable to contact an...

  • Newbie
  • I am unable to login to my premium account. It says my password is incorrect...and I cant reset it because it is saying I have the wrong email address. So basically I am paying for an account I cant...
  • Taylor
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 266 Views
  • 1 replies
  • 0 likes

Spotify is not connecting

My Spotify is not working. It stopped about an hour ago or so. I cant logon or play anything.

  • Music Fan
  • My Spotify is not working. It stopped about an hour ago or so. I cant logon or play anything.
  • user-removed
  • Not applicable
  • 5210 Views
  • 16 replies
  • 3 likes
  • Login
  • 5210 Views
  • 16 replies
  • 3 likes

Solved!! Premium doesn't work on my iPhone.

Tried logging out and back in as suggested no go. User name is laxx10. Pretty frustrating!

  • Casual Listener
  • Tried logging out and back in as suggested no go. User name is laxx10. Pretty frustrating!
  • user-removed
  • Not applicable
  • 568 Views
  • 5 replies
  • 0 likes
  • 568 Views
  • 5 replies
  • 0 likes

HELP! Spotify won't let me sign in as thinks I'm abroad?

My spotify was permanently in offline mode for no reason and kept saying it's because location doesn't match my profile - but at same time it won't let me change my profile country because I'm in UK... ?! So I uninstalled and reinstalled the program,...

  • Visitor
  • My spotify was permanently in offline mode for no reason and kept saying it's because location doesn't match my profile - but at same time it won't let me change my profile country because I'm i...
  • user-removed
  • Not applicable
  • 2646 Views
  • 11 replies
  • 0 likes
  • 2646 Views
  • 11 replies
  • 0 likes

Spotify gift card doesn't work.

I bought a Spotify Gift Card two days ago. I paid 300 SEK for it and I recieved a receipt which said that the card was going to be activated withig 24 hours. Well, it has been over 48 hours since I bought the card and it doesn't work. I've tried to r...

  • Casual Listener
  • I bought a Spotify Gift Card two days ago. I paid 300 SEK for it and I recieved a receipt which said that the card was going to be activated withig 24 hours. Well, it has been over 48 hours since I b...
  • Peter__
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes