Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Abraham_1104
  • Visitor
  • 386669 Views
  • 920 replies
  • 107 likes
  • Account
  • 386669 Views
  • 920 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1167361 Views
  • 119 replies
  • 111 likes
  • Account
  • 1167361 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 97710 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 97710 Views
  • 68 replies
  • 10 likes

Empty homepage

PLAN : PREMIUMCOUNTRY: INDIADEVICE: MI MAX 2OPERATING SYSTEM: ANDROID 7 NOUGATPROBLEM: MY SPOTIFY APP HAS EMPTY HOMEPAGE WHENEVER I OPEN THE APPI TRIED UNINSTALL AND REINSTALLBUT SEEMS ITS NOT WORKINGNO RECENT PLAY NO RECOMMENDATIONs

  • Casual Listener
  • PLAN : PREMIUM COUNTRY: INDIA DEVICE: MI MAX 2 OPERATING SYSTEM: ANDROID 7 NOUGAT PROBLEM:  MY SPOTIFY APP HAS EMPTY HOMEPAGE WHENEVER I OPEN THE APP I TRIED UNINSTALL AND REINSTALL BUT S...
  • Rahul_jarvis
  • Casual Listener
  • 546 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
  • 546 Views
  • 4 replies
  • 0 likes

Superuser Contribution Denied refund for 2 years' worth of overcharging.

In May this year, I realised I was being charged twice every month for my one Premium account - once direct to Spotify and once through iTunes. I have spoken to Spotify who say they can do nothing as the payments went to iTunes. iTunes say they can d...

  • Casual Listener
  • In May this year, I realised I was being charged twice every month for my one Premium account - once direct to Spotify and once through iTunes.   I have spoken to Spotify who say they can do n...
  • Peter
  • Spotify Legend
  • 313 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 313 Views
  • 1 replies
  • 0 likes

Solved!! All my favorites are gone

Hi, I somehow lost all my favorites! All my other play lists are still there, but the starred songs are all gone. Is it possible to recover them?? thanks,Edwin

  • Casual Listener
  • Hi,   I somehow lost all my favorites! All my other play lists are still there, but the starred songs are all gone. Is it possible to recover them??   thanks, Edwin
  • vmmd1990
  • Visitor
  • 2613 Views
  • 6 replies
  • 0 likes
  • Other
  • 2613 Views
  • 6 replies
  • 0 likes

Premium subscription missing

PlanFree/PremiumCountryItaly Hi everybody. I'm in trouble because we got a premium subscription (since 2018) but my son don't remember which account is. We tried some email address and we found two "basic" account. We have only paypal order number : ...

  • Visitor
  •   Plan Free/Premium Country Italy   Hi everybody. I'm in trouble because we got a premium subscription (since 2018) but my son don't remember which account is. We tried some email add...
  • OneByBoo
  • Roadie
  • 273 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 273 Views
  • 1 replies
  • 0 likes

Have i been hacked?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI think my account might have been hacked. I was logged out of my account and had to log back...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I think...
  • Loxer
  • Community Legend
  • 445 Views
  • 5 replies
  • 0 likes
  • Account
  • 445 Views
  • 5 replies
  • 0 likes

Superuser Contribution I can not search or play anything

I just moved from mtorola g6 play to moto z 2 force just a few days ago, I moved my apps including spotify ... right now it does not load any content for the playback it just stays loading for a long time and does not resolve anything, any attempt to...

Screenshot_20190708-141540.png Screenshot_20190708-141419.png Screenshot_20190708-141423.png
  • Newbie
  • I just moved from mtorola g6 play to moto z 2 force just a few days ago, I moved my apps including spotify ... right now it does not load any content for the playback it just stays loading for a long...
  • csokepeter90
  • Casual Listener
  • 836 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 836 Views
  • 4 replies
  • 0 likes

Superuser Contribution Guthaben Verfall nach Abo Wechsel

Hallo Habe mal eine etwas dumme Frage.. Und zwar beziehe ich im Moment eine Premium Abo von Spotify. Durch ein paar Guthabenkarte die ich zum Geburtstag bekommen habe ist das Abo auch schon bis Ende des Jahres bezahlt, wenn man das so sagen kann.Habe...

  • Visitor
  • Hallo 🙂   Habe mal eine etwas dumme Frage.. Und zwar beziehe ich im Moment eine Premium Abo von Spotify. Durch ein paar Guthabenkarte die ich zum Geburtstag bekommen habe ist das Abo auch sch...
  • Peter
  • Spotify Legend
  • 996 Views
  • 1 replies
  • 0 likes
  • Account
  • 996 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reembolso por cambio de cuenta

El día 20/08 realiza mi cambio a cuenta familiar ya pagada y se realizó un cobro a mi tarjeta de la cuenta premium, como puedo recibir un reembolso?

  • Newbie
  • El día 20/08 realiza mi cambio a cuenta familiar ya pagada y se realizó un cobro a mi tarjeta de la cuenta premium, como puedo recibir un reembolso?
  • Peter
  • Spotify Legend
  • 390 Views
  • 3 replies
  • 0 likes
  • 390 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't see some albums.

PlanFreeCountryCzech RepublicDevicePCOperating SystemWindows 10 My Question or IssueI couldn't play songs from one artist. I checked their page and there were some albums missing. When I logged out I found them. I loged back in and they were gone aga...

  • Casual Listener
  •   Plan Free Country Czech Republic Device PC Operating System Windows 10   My Question or Issue I couldn't play songs from one artist. I checked their page and there were some al...
  • Peter
  • Spotify Legend
  • 228 Views
  • 3 replies
  • 0 likes
  • Account
  • 228 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't log in to Spotify through Facebook: "Don't have authorisation"

I am using the app on my Windows PC and can't log into it through facebook, which is the only way since it doesn't accept my facebook email as an account. One day I came home and I was logged out. I am still logged in on my phone, at work, and in the...

  • Visitor
  • I am using the app on my Windows PC and can't log into it through facebook, which is the only way since it doesn't accept my facebook email as an account. One day I came home and I was logged out. I ...
  • Peter
  • Spotify Legend
  • 359 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
  • 359 Views
  • 2 replies
  • 0 likes

Solved!! New subscriber and can't change my country code!

PlanFreeCountryUSADeviceAll devicesOperating SystemAndroid and Windows 10 64bit My Question or IssueI just signed up and I'm working in China. All of the music it's showing me is Chinese and the emails are all in Chinese and I can't change my country...

  • Casual Listener
  • Plan Free Country USA Device All devices Operating System Android and Windows 10 64bit   My Question or Issue I just signed up and I'm working in China. All of the music it's showing m...
  • Billy-J
  • Spotify Star
  • 405 Views
  • 3 replies
  • 0 likes
  • Account
  • 405 Views
  • 3 replies
  • 0 likes

Delete Account

I want to change my address but Spotify does not offer such an option. I wanna delete my account with all datas and creat new account with same e-mail but Spotify dont delete my account. What i can? Anyone knows? Apparently I will complain about Spot...

  • Visitor
  • I want to change my address but Spotify does not offer such an option. I wanna delete my account with all datas and creat new account with same e-mail but Spotify dont delete my account. What i ...
  • Billy-J
  • Spotify Star
  • 441 Views
  • 3 replies
  • 0 likes
  • Account
  • 441 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Multiple accounts with same email

PlanPremiumCountryUSDeviceAllOperating SystemAll My Question or IssueWhen logging in with my username I have premium and all of my playlists but when I log in with facebook I have none of my playlists or premium. I thought that I linked my account to...

  • Visitor
  • Plan Premium Country US Device All Operating System All   My Question or Issue When logging in with my username I have premium and all of my playlists but when I log in with facebook I...
  • Peter
  • Spotify Legend
  • 600 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 600 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify lague en ce moment!

Hello! PlanPremiumCountryFranceDevicePCOperating SystemWindows 10 My Question or Issue:Le son grésille! Si je lances un téléchargement, le son se ralentie... ça bug grâve! D'autres gens ont ça chez eux? Ma connection est pourtant très bonne et je n'a...

  • Regular
  • Hello!    Plan Premium Country France Device PC Operating System Windows 10   My Question or Issue: Le son grésille! Si je lances un téléchargement, le son se ralentie... ç...
  • Peter
  • Spotify Legend
  • 585 Views
  • 1 replies
  • 0 likes
  • Premium
  • 585 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Having to play on other devices through my iphone

PlanPremiumCountryUK DeviceIphone 7/Samsung TV My Question or IssueFor the past 3 years I have been able to play my Spotify on my Samsung TV in our garden room. I have been able to control the music with the remote. Today I can no longer do this and ...

  • Music Fan
  •   Plan Premium Country UK   Device Iphone 7/Samsung TV   My Question or Issue For the past 3 years I have been able to play my Spotify on my Samsung TV in our garden room.&nb...
  • jacquie_arnott
  • Music Fan
  • 891 Views
  • 11 replies
  • 0 likes
  • Other
    Premium
  • 891 Views
  • 11 replies
  • 0 likes

Can I Use My Spotify At My Cafe With Public Music Rights Engagement?

PlanPremiumCountryTurkey My Question or Issue Hello, Actually the question is clear. I have Spotify Premium account which I want use at my cafe. There is a foundation called "MUYAP" in my country which deals with the public music licenses. I have an ...

  • Visitor
  • ...oundation called "MUYAP" in my country which deals with the public music licenses. I have an agreement with them and paying great amount of money to that foundation each month to make it legal to play music a...
  • user-removed
  • Not applicable
  • 2101 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 2101 Views
  • 1 replies
  • 0 likes

Help with my Account Security/Ayuda con la Seguridad de mi Cuenta

PlanPremiumCountryArgentinaDeviceiPhone 8 Plus, iPhone 7, iPhone X, Microsoft Laptop, iPadOperating SystemiOS 12.2 (and others from the other apple devices/y otros de los otros dispositivos de Apple), Windows 10 My Question or IssueI have written thi...

  • Visitor
  • Plan Premium Country Argentina Device iPhone 8 Plus, iPhone 7, iPhone X, Microsoft Laptop, iPad Operating System iOS 12.2 (and others from the other apple devices/y otros de los otros disposit...
  • Billy-J
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 323 Views
  • 1 replies
  • 0 likes

Clarifications on the 10,000 download limit

PlanPremiumCountryUSA DeviceWindows 10, and iphone My Question or IssueI listen to music mostly on my PC, but also while driving I use my phone. I recently learned about the 10,000 download limit, and I was wondering if that is per account or per dev...

  • Visitor
  • Plan Premium Country USA   Device Windows 10, and iphone   My Question or Issue I listen to music mostly on my PC, but also while driving I use my phone. I recently learned about t...
  • Keanu_C
  • Spotify Star
  • 6296 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
  • 6296 Views
  • 1 replies
  • 1 likes

My spotify account has been completely taken over

PlanPremiumCountryU.SDeviceWindows 10Operating SystemWindows 10 My Question or IssueLast night my music kept randomly pausing on and off so I checked out why and apparently someone has been using my account with the phone Venus e3, so I looked into i...

  • Visitor
  • Plan Premium Country U.S Device Windows 10 Operating System Windows 10   My Question or Issue Last night my music kept randomly pausing on and off so I checked out why and apparently s...
  • Billy-J
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 312 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Billed me but transaction failed

I don't have a spotify account but I was billed 11 dollars on my debit card after I used paypal to pay. The transaction failed so I don't have premium but I still got billed. I want my money back.

  • Visitor
  • I don't have a spotify account but I was billed 11 dollars on my debit card after I used paypal to pay. The transaction failed so I don't have premium but I still got billed. I want my money back. &...
  • Billy-J
  • Spotify Star
  • 542 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 542 Views
  • 1 replies
  • 0 likes