Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82787 Views

29 replies

0 likes

  • 82787 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103496 Views

10 replies

3 likes

Account
Login
  • 103496 Views
  • 10 replies
  • 3 likes

Estou sendo cobrado por um serviço que não estou usando

Olá a algum tempo recebi uma mensagem promocional para utilizar o prêmio por três meses gratuitamente fiz o cadastro tudo certinho e o que aconteceu?! Não consegui utilizar nada de prêmio nem nada e agora dia 02/04/20202 fui cobrado no valor de 16,90...

Visitor

Olá a algum tempo recebi uma mensagem promocional para utilizar o prêmio por três meses gratuitamente fiz o cadastro tudo certinho e o que aconteceu?! Não consegui utilizar nada de prêmio nem nada e ...

OneByBoo

Roadie

538 Views

1 replies

0 likes

Account
  • 538 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I being double-charged and how do I make it stop?

While reviewing my credit card statements I just realized I've been getting double charged by Spotify since last July (2019)! I have a Family Plan (U.S.A.) so I have been getting billed monthly for $16.11 for the Family Plan. Perfect!I just now reali...

Casual Listener

While reviewing my credit card statements I just realized I've been getting double charged by Spotify since last July (2019)! I have a Family Plan (U.S.A.) so I have been getting billed monthly for $...

jbramwell

Casual Listener

1612 Views

3 replies

0 likes

Account
  • 1612 Views
  • 3 replies
  • 0 likes

Superuser Contribution Going from family to standard premium account

My Question or IssueHi, I would like t leave the family account I am in (I am not the admin) and go to an individual premium account but the only available plans in my account page are 'premium for students' and free.I have tried in thre different br...

Casual Listener

    My Question or Issue Hi, I would like t leave the family account I am in (I am not the admin) and go to an individual premium account but the only available plans in my account page ...

Ivan

Spotify Legend

1701 Views

7 replies

0 likes

Account
Subscription
  • 1701 Views
  • 7 replies
  • 0 likes

login in other countries

Plan nonCountryUSADevice(MacBook)My Question or Issuei just notices about 3 days ago that people are logging into my account dating back to feb 24 this year i've done every thing and i mean everything i have been told to do but nothing work they just...

Casual Listener

Plan non CountryUSA Device(MacBook) My Question or Issue i just notices about 3 days ago that people are logging into my account dating back to feb 24 this year i've done every thing and i mean e...

OneByBoo

Roadie

556 Views

1 replies

0 likes

Account
Login
Security
  • 556 Views
  • 1 replies
  • 0 likes

Spotify family account - previously shared a spotify premium

PlanPremium FamilyCountryNorwatDeviceSamsung S8Operating SystemAndroid My Question or IssueHi. I used to share a spotify premium account with my son (one listener at a time, two devices). I've created a Premium Family account, so both my children and...

Casual Listener

Plan Premium Family Country Norwat Device Samsung S8 Operating System Android   My Question or Issue Hi.  I used to share a spotify premium account with my son (one listener at a ...

OneByBoo

Roadie

855 Views

3 replies

0 likes

Account
  • 855 Views
  • 3 replies
  • 0 likes

Solved!! Can't see songs band of AM Conspiracy

Plan/PremiumCountryTurkey Device(iPhone 11, )Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi. As I see AM Conspiracy is on Spotify but i cant see any on their songs.I really want to listen them. Thanks.

Casual Listener

  Plan /Premium Country Turkey   Device (iPhone 11, ) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi. As I see AM Conspiracy is on ...

OneByBoo

Roadie

1907 Views

3 replies

0 likes

Account
Other
Premium
Unlimited
  • 1907 Views
  • 3 replies
  • 0 likes

Premium Familie staat in eens op gratis??

PlanFree/PremiumCountryNetherlands Sinds 2 dagen is mijn familie premium ineens naar gratis account gegaan terwijl er in maart nog is afgeschreven. Hoe kan ik dit oplossen???

Casual Listener

Plan Free/Premium Country Netherlands   Sinds 2 dagen is mijn familie premium ineens naar gratis account gegaan terwijl er in maart nog is afgeschreven.   Hoe kan ik dit oplossen??? ...

Fireztorm-nl

Casual Listener

811 Views

6 replies

0 likes

Account
  • 811 Views
  • 6 replies
  • 0 likes

Superuser Contribution Recover deleted playlist

PlanPremiumCountryCanadaDeviceiPhone 8 plus My Question or IssueAll of my playlists that I have deleted are no longer listed under the "Recover playlist" on my account page. I've been able to recover playlists before in the past but it seems as if th...

Visitor

Plan Premium Country Canada Device iPhone 8 plus   My Question or Issue All of my playlists that I have deleted are no longer listed under the "Recover playlist" on my account page. I've...

Elena

Moderator

649 Views

2 replies

0 likes

Account
Premium
  • 649 Views
  • 2 replies
  • 0 likes

Ann strange account got intertwined with my account.

Hi there,I have a strange problem with my Spotify account. I suddenly have a ghost account with a different name and age. This strange account seems to have intertwine it self with my real (paid-for) account.(the ghost account is a free version) For ...

Visitor

Hi there, I have a strange problem with my Spotify account. I suddenly have a ghost account with a different name and age. This strange account seems to have intertwine it self with my real (paid-fo...

OneByBoo

Roadie

620 Views

1 replies

0 likes

Account
Login
Other
  • 620 Views
  • 1 replies
  • 0 likes

Connecting to new Facebook account has not updated Spotify name

A year or so ago, I disconnected my Facebook account from Spotify. Naturally, I ended up with the string of numbers username. My Facebook account was later disabled without warning, and I have been unable to recover it for the past 7 months. Hoping t...

Newbie

A year or so ago, I disconnected my Facebook account from Spotify. Naturally, I ended up with the string of numbers username. My Facebook account was later disabled without warning, and I have been u...

OneByBoo

Roadie

483 Views

1 replies

0 likes

Account
  • 483 Views
  • 1 replies
  • 0 likes

How can I be avaible in every country as an Artist?

CountryPoland Operating SystemWindows My Question or IssueHi! I want to ask you, how can I be available as an artist on the whole world? Because when I'm checking my audience, almost whole Asia and Africa are not available, how can I change it? I am ...

Casual Listener

  Country Poland   Operating System Windows   My Question or Issue Hi! I want to ask you, how can I be available as an artist on the whole world? Because when I'm checking my a...

Billy-J

Spotify Star

993 Views

3 replies

0 likes

Free
  • 993 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment for one year

PlanPremiumCountrySwedenDeviceSony Xperia XOperating SystemAndroid My Question or Issue Last year I payed my subscription for Spotify, one year (twelve month) in advance (dec 2017: 990 SEK). That was very convenient for me, because I dont have the sa...

Newbie

Plan Premium Country Sweden Device Sony Xperia X Operating System Android   My Question or Issue  Last year I payed my subscription for Spotify, one year (twelve month) in advance...

AlbertPotato

Casual Listener

3152 Views

3 replies

0 likes

Subscription
  • 3152 Views
  • 3 replies
  • 0 likes

Solved!! Multiple logins to my account.

PlanPremiumCountryItalyDeviceSamsung S10Operating SystemAndroid My Question or IssueHello everybody. I have been receiving emails for a few days telling me that my Spotify has been accessed from various locations in the world Russia Brazil United Sta...

Visitor

Plan Premium Country Italy Device Samsung S10 Operating System Android   My Question or Issue Hello everybody. I have been receiving emails for a few days telling me that my Spotify ha...

user-removed

Not applicable

3587 Views

6 replies

0 likes

Account
  • 3587 Views
  • 6 replies
  • 0 likes

Solved!! Flash icon for new releases not showing on start screen anymore

A few weeks ago, a new FLASH ICON appears on the start screen, right next to the setting icon. With a click on it, it get you to a new screen with ALL the album and single releases only from the artists I'm following. But now, with the newest Spotify...

Newbie

A few weeks ago, a new FLASH ICON appears on the start screen, right next to the setting icon. With a click on it, it get you to a new screen with ALL the album and single releases only from the...

EthanS1

Community Legend

1492 Views

1 replies

1 likes

Other
Premium
  • 1492 Views
  • 1 replies
  • 1 likes

Solved!! Two artist account

Hi guys,I have a problem and I don't know how to solve it.I am an artist and I noticed that I have two accounts that probably accidentally set up different labels.Is it possible to "pair" them?Thanks for your advices, Adam

Visitor

Hi guys, I have a problem and I don't know how to solve it. I am an artist and I noticed that I have two accounts that probably accidentally set up different labels. Is it possible to "pair" them?...

EthanS1

Community Legend

1024 Views

2 replies

0 likes

Account
  • 1024 Views
  • 2 replies
  • 0 likes

Fraud Account on my CC

Spotify showed up on my CC account, How can I cancel it.. I never ordered it?

Visitor

Spotify showed up on my CC account, How can I cancel it.. I never ordered it?   

EthanS1

Community Legend

506 Views

1 replies

0 likes

Account
  • 506 Views
  • 1 replies
  • 0 likes

Cant play nightwish

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy problem is, that I cant play nightwish.I have premium spotify, and I can play all other ba...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My prob...

Heseheino

Regular

2005 Views

13 replies

0 likes

Premium
  • 2005 Views
  • 13 replies
  • 0 likes

Log in issue on Android and Windows

PlanFreeCountryRomaniaOperating System(Android 8, Windows 10) My Question or IssueHello. I am trying to log in to my Spotify account on Windows and Android and it says: "Your country does not match the one set in your profile. To continue use, update...

Visitor

Plan Free Country Romania Operating System (Android 8, Windows 10)   My Question or Issue Hello. I am trying to log in to my Spotify account on Windows and Android and it says: "Your cou...

TaTHEj

Composer

3102 Views

7 replies

0 likes

Account
Free
Login
  • 3102 Views
  • 7 replies
  • 0 likes

i cant hear music

So I have free version of Spotify on my Windows 10. And I noticed when I finished my Microsoft Teams I opened Spotify. My music was playing but I couldn't hear it. I reinstalled and restarted the computer but it didn't help. I checked sounds settings...

Composer

So I have free version of Spotify on my Windows 10. And I noticed when I finished my Microsoft Teams I opened Spotify. My music was playing but I couldn't hear it. I reinstalled and restarted the com...

TaTHEj

Composer

1032 Views

2 replies

0 likes

Free
Other
  • 1032 Views
  • 2 replies
  • 0 likes

Cant access my account

PlanPremiumCountryMalaysiaDeviceIphone 6sOperating SystemIios 13 My Question or IssueI cant access my old account that with premium subscription because of my account didnt link with any email and i forgot the password. I used to login with my phone ...

Newbie

Plan Premium Country Malaysia Device Iphone 6s Operating SystemI ios 13   My Question or Issue I cant access my old account that with premium subscription because of my account didnt l...

Emilia_8

Community Legend

725 Views

1 replies

1 likes

Account
  • 725 Views
  • 1 replies
  • 1 likes