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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Brozki
  • Visitor
  • 243597 Views
  • 411 replies
  • 25 likes
  • Account
    Free
  • 243597 Views
  • 411 replies
  • 25 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12700 Views
  • 6 replies
  • 11 likes
  • Security
  • 12700 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527354 Views
  • 989 replies
  • 113 likes
  • Account
  • 527354 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127699 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127699 Views
  • 74 replies
  • 12 likes

log in help

I recently got a new computer at work. I am trying to redownload the program. I cannot remember my password. According to my computer at home my user name is Username: 1224167805 I tried signing in using that and also katjane which shows up in the co...

  • Newbie
  • I recently got a new computer at work. I am trying to redownload the program. I cannot remember my password. According to my computer at home my user name is Username: 1224167805 I tried signing in u...
  • Peter__
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • Login
  • 237 Views
  • 1 replies
  • 0 likes

Last night i deleted my spotify on facebook! lost premium and playlist!

Hello, (Please excuse me for my bad english, it's not my mother language). So, last night i deleted spotify from my facebook account and now i can't get access to my spotify-facebook account anymore. Only through my normal mail account. And when i lo...

  • Visitor
  • Hello,   (Please excuse me for my bad english, it's not my mother language). So, last night i deleted spotify from my facebook account and now i can't get access to my spotify-facebook acc...
  • Peter__
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Different e-mailadresses

Hi!I have an Spotify-account registred on an old e--mailadress that I no longer use. When I try to change it to my new e-mailadress I get the message that "This e-mail is already registred on another account". I thought "Oh, I've obviously forgot tha...

  • Casual Listener
  • Hi! I have an Spotify-account registred on an old e--mailadress that I no longer use. When I try to change it to my new e-mailadress I get the message that "This e-mail is already registred on ano...
  • pitteillemeg
  • Casual Listener
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

Premium account hacked

Hello Spotify community, This is in reference to support ticket 00944479. My Premium account has been compromised, the password has changed as well as the email address on the account. Please HALP

  • Casual Listener
  • Hello Spotify community,   This is in reference to support ticket 00944479. My Premium account has been compromised, the password has changed as well as the email address on the account. Ple...
  • carbs2k
  • Casual Listener
  • 381 Views
  • 7 replies
  • 0 likes
  • Account
  • 381 Views
  • 7 replies
  • 0 likes

Won't accept password

Hi I have spotify premium which I listen to via the spotify desktop app on my home pc and on my work pc (not at the same time). My work pc no longer accepts my password, instead telling me it is incorrect. I've tried resetting my password a number of...

  • Casual Listener
  • Hi   I have spotify premium which I listen to via the spotify desktop app on my home pc and on my work pc (not at the same time).   My work pc no longer accepts my password, instead...
  • Peter__
  • Community Legend
  • 600 Views
  • 3 replies
  • 0 likes
  • 600 Views
  • 3 replies
  • 0 likes

Problem Changeing Country settings

Hi, I have a roblem changeing my country setings, I'm from Spain and I use my spanish card number to pay spotify monthly, I recently moved to England but I want to use the credit card from spain, how do I change my country details in Spotify? Thx

  • Regular
  • Hi, I have a roblem changeing my country setings, I'm from Spain and I use my spanish card number to pay spotify monthly, I recently moved to England but I want to use the credit card from spain, how...
  • Peter__
  • Community Legend
  • 336 Views
  • 4 replies
  • 0 likes
  • 336 Views
  • 4 replies
  • 0 likes

Solved!! Want to Delete Facebook but cant log in.

Ok, So i'm sick of facebook, and i really, really want to delete it but when i sumbitted my Deletion request i got locked out of Spotify. All i want to do is delete my Facebook but still be able to use spotify. Is there a way to unlink my Spotify Acc...

  • Newbie
  • Ok, So i'm sick of facebook, and i really, really want to delete it but when i sumbitted my Deletion request i got locked out of Spotify. All i want to do is delete my Facebook but still be able to u...
  • Peter__
  • Community Legend
  • 3735 Views
  • 5 replies
  • 0 likes
  • 3735 Views
  • 5 replies
  • 0 likes

JUST bought Spotify card, redeemed wrong subscription though?

I had sent this to customer support but Yahoo took it upon themselves to delete the email account I was using. My mom just bought a $30 Spotify card for me because they do not want to give out credit card information. I was given choice(s?) for what ...

  • Newbie
  • I had sent this to customer support but Yahoo took it upon themselves to delete the email account I was using.  My mom just bought a $30 Spotify card for me because they do not want to give ou...
  • Peter__
  • Community Legend
  • 477 Views
  • 2 replies
  • 0 likes
  • Premium
    Unlimited
  • 477 Views
  • 2 replies
  • 0 likes

Lost playlist and now back on free trial?

Hello, I got logged out on my phone and now all of my playlists are gone on my phone as well as the desktop version. It also shows that I am on a 2 day premium trail but I have upgraded and paid for the premium membership already. Thoughts?

  • Newbie
  • Hello,   I got logged out on my phone and now all of my playlists are gone on my phone as well as the desktop version. It also shows that I am on a 2 day premium trail but I have upgraded an...
  • Peter__
  • Community Legend
  • 315 Views
  • 3 replies
  • 1 likes
  • 315 Views
  • 3 replies
  • 1 likes

Another users playlists

My partner passed away trahically recently and unfortunately his mobile phone could not be saved. He used spotify all the time and in his playlist was a specific song he said that he wanted playing at his funeral. I can't remember what it was called....

  • Casual Listener
  • My partner passed away trahically recently and unfortunately his mobile phone could not be saved. He used spotify all the time and in his playlist was a specific song he said that he wanted playing a...
  • Peter__
  • Community Legend
  • 204 Views
  • 2 replies
  • 0 likes
  • 204 Views
  • 2 replies
  • 0 likes

Solved!! Premium works only on mobile

Here's the story: I downloaded the app on my phone and login via Facebook. Then I upgrade my account to Premium. Now I'm logging in on the web via FB and my account is just basic free acount. Both accounts are connetced to the same e-mial adress fana...

  • Casual Listener
  • Here's the story: I downloaded the app on my phone and login via Facebook. Then I upgrade my account to Premium. Now I'm logging in on the web via FB and my account is just basic free acount. ...
  • Thedev
  • Community Legend
  • 411 Views
  • 3 replies
  • 0 likes
  • Premium
  • 411 Views
  • 3 replies
  • 0 likes

Changing payment date

hi! could you please turn my account to free , so I can resubscribe today so you charge me every month on this 26th?! thanks!

  • Casual Listener
  • hi! could you please turn my account to free , so I can resubscribe today so you charge me every month on this 26th?!   thanks!
  • Panz3r
  • Casual Listener
  • 268 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 268 Views
  • 2 replies
  • 0 likes

forgot my whole account

I have signed up for spotify a few months back. I love it. I just got an upgrade for my phone and when I tried to sign in I realized I had made a few accounts with different emails.the one I'm looking for had premium on it and all of my music that I'...

  • Newbie
  • I have signed up for spotify a few months back. I love it. I just got an upgrade for my phone and when I tried to sign in I realized I had made a few accounts with different emails.the one I'm lookin...
  • Thedev
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Does spotify work in Thailand?

Hi, I would like to know that does Spotify work in Thailand? Now I live in France, and I have a spotify premium account. But next week I'm leaving to BKK, Thailand. But I still need to continue my account to use in Thailand, is it possible? I look fo...

  • Regular
  • Hi, I would like to know that does Spotify work in Thailand? Now I live in France, and I have a spotify premium account. But next week I'm leaving to BKK, Thailand. But I still need to continue m...
  • user-removed
  • Not applicable
  • 10309 Views
  • 8 replies
  • 0 likes
  • Premium
  • 10309 Views
  • 8 replies
  • 0 likes

I got charged after the 1 month test of spotify

Hi there.... I made a new facebook..I tried 1 month for free on the first facebook account. and I didn't really want to be charged each month.. all I wanted was testing it for 1 month... And I found out that I am good without the premium... And then ...

  • Newbie
  • Hi there.... I made a new facebook.. I tried 1 month for free on the first facebook account. and I didn't really want to be charged each month.. all I wanted was testing it for 1 month... And I fo...
  • Thedev
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Security and billing

From one evening to the next morning my playlists had disappeared and I`d been degraded from an unlimited account to a free account. It seems someone (or a machine) had created a new account. I certainly did not create a new account. On browsing thro...

  • Visitor
  • From one evening to the next morning my playlists had disappeared and I`d been degraded from an unlimited account to a free account. It seems someone (or a machine) had created a new account. I certa...
  • user-removed
  • Not applicable
  • 204 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 204 Views
  • 2 replies
  • 0 likes

Connected to Face book 2 accounts created lost playlists

A couple days ago i got spotify premium and logged on to another created account by facebook and then it deleted all my playlists and made a brand new spotify page for me i even try to go on my other account that wasnt connected to facebook it now is...

  • Casual Listener
  • A couple days ago i got spotify premium and logged on to another created account by facebook and then it deleted all my playlists and made a brand new spotify page for me i even try to go on my other...
  • Bruce112225
  • Casual Listener
  • 271 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 271 Views
  • 2 replies
  • 0 likes

Weird question regarding unsubscribing.

Hello, This is a little embarresing to say but here it goes. A while back, me and my ex girlfriend broke off. Unfortunately we are no longer on speaking terms, though i'm still paying for her Spotify account. I was wondering if it was possible to can...

  • Casual Listener
  • Hello,   This is a little embarresing to say but here it goes.   A while back, me and my ex girlfriend broke off. Unfortunately we are no longer on speaking terms, though i'm still ...
  • Peter__
  • Community Legend
  • 223 Views
  • 3 replies
  • 0 likes
  • Account
  • 223 Views
  • 3 replies
  • 0 likes

Solved!! Charged for non-existing account?

Hi. I recently tried to update my card details by logging into my spotify online via a link in an email from spotify. In my subscriptions, despite having been on the premium service, it listed me on the free one. I assumed this was as my card had alm...

  • Casual Listener
  • Hi. I recently tried to update my card details by logging into my spotify online via a link in an email from spotify. In my subscriptions, despite having been on the premium service, it listed me on ...
  • Peter__
  • Community Legend
  • 360 Views
  • 2 replies
  • 0 likes
  • 360 Views
  • 2 replies
  • 0 likes

Solved!! Account not working

I've tried logging in through facebook, and the username but when I log on it just shows I'm a free user and all my playlists ahve gone? But I have two accounts and when I log onto my other one it shows I'm still following the other one with the same...

  • Casual Listener
  • I've tried logging in through facebook, and the username but when I log on it just shows I'm a free user and all my playlists ahve gone? But I have two accounts and when I log onto my other one it sh...
  • Kierandal1
  • Casual Listener
  • 327 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
  • 327 Views
  • 2 replies
  • 0 likes