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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88821 Views

9 replies

2 likes

Account
Login
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  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

758659 Views

18 replies

29 likes

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  • 18 replies
  • 29 likes

I am not a premium user anymore, but Spotify withdraws money from my accounts

I have searched my email accounts and I bought the premium account in february, but then I canceled the subscription. But in may 31. my email account tells me that I have a receipt for buying the subscripton again. Why is this? And second, I DO NOT h...

Newbie

I have searched my email accounts and I bought the premium account in february, but then I canceled the subscription. But in may 31. my email account tells me that I have a receipt for buying the s...

Joe

Community Legend

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
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I got my Iphone back

I posted 6-8 weeks ago that my 'IPHONE WAS TAKEN' STEPHEN ARNOLD Well Inow have a new Iphone but cant log on to Spotify because, I asked Spotify to remove my device from their database and discontinue service to that device, But now since i have a ne...

Casual Listener

I posted 6-8 weeks ago that my 'IPHONE WAS TAKEN' STEPHEN ARNOLD Well Inow have a new Iphone but cant log on to Spotify because, I asked Spotify to remove my device from their database and discontinu...

Taylor

Community Legend

311 Views

1 replies

0 likes

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  • 1 replies
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Ändrade kortuppgifter

HejJag upptäckte att mitt Spotify inte funkade, har fått nytt kontokort o glömt ändra kortnr hos er- klantigt! Det stod att ni inte kommer att dra ngt förrän nästa billing o jag misstänker då att tjänsten inte kommer fungera förrän nästa månad. Kan j...

Newbie

Hej Jag upptäckte att mitt Spotify inte funkade, har fått nytt kontokort o glömt ändra kortnr hos er- klantigt! Det stod att ni inte kommer att dra ngt förrän nästa billing o jag misstänker då at...

Adam

Roadie

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
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Problems with premium account

The last few weeks I've had problemas with my premium account because everytime I try to do a search or I start playing any song I don't have in my playlists it stops, as if there was a connection problem or something similar, but the problem is not ...

Casual Listener

The last few weeks I've had problemas with my premium account because everytime I try to do a search or I start playing any song I don't have in my playlists it stops, as if there was a connection pr...

meahtenoha

Spotify

443 Views

3 replies

1 likes

  • 443 Views
  • 3 replies
  • 1 likes

It won't let me upgrade

I have tried numerous times to upgrade, and it won't allow me. I've attached the screen I receive every time. I really want to use Spotify on my mobile. Please help me!

Newbie

I have tried numerous times to upgrade, and it won't allow me. I've attached the screen I receive every time. I really want to use Spotify on my mobile. Please help me! 

Sam

Spotify

2165 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Has my account been hacked?

I think my account has been hacked. All of my playlists have been deleted. It was good enough I have been added. I've changed my password. Is there anything I can do to get my playlists back?

Newbie

I think my account has been hacked. All of my playlists have been deleted. It was good enough I have been added. I've changed my password. Is there anything I can do to get my playlists back?

Sam

Spotify

302 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Premium Account Hijacked

Hello everyone, My account has been hijacked this morning. The password I have used for months on my phone and computer have been changed and so has the email I have associated with this account. My premium membership was paid for and I have the tran...

Casual Listener

Hello everyone,  My account has been hijacked this morning. The password I have used for months on my phone and computer have been changed and so has the email I have associated with this ac...

Sam

Spotify

511 Views

6 replies

0 likes

  • 511 Views
  • 6 replies
  • 0 likes

Lost all my playlists! stared song are still present.

Sent mail to helpdesk but nothing has yet happened. Last Wednesday my account started to log in and out and now all my playlist are gone. but a single playlist with the name "Trailerpark" that i never seen before, and all my stared song are still pre...

Newbie

Sent mail to helpdesk but nothing has yet happened.     Last Wednesday my account started to log in and out and now all my playlist are gone. but a single playlist with...

Taylor

Community Legend

286 Views

2 replies

0 likes

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  • 2 replies
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Featured accounts

How is the selection of featured accounts in the follow tab made? Is there any form on the site where a people can apply for being his account featured like the VIP form?

Community Legend

How is the selection of featured accounts in the follow tab made?   Is there any form on the site where a people can apply for being his account featured like the VIP form?    

krikelin

Community Legend

343 Views

2 replies

0 likes

  • 343 Views
  • 2 replies
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Random charging?

I deactivated my subscription about a year ago and just recently you started charging me again??

Newbie

I deactivated my subscription about a year ago and just recently you started charging me again??

Jamie

Spotify Legend

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Facebook link to wrong band

Hi, My Band page is showing up under Facebook/Likes/Music as the wrong band (who have the same name). The Text link is correct but the image links to Spotify and completely the wrong band. I think this must have been dpone automatically. Can you tell...

Casual Listener

Hi, My Band page is showing up under Facebook/Likes/Music as the wrong band (who have the same name). The Text link is correct but the image links to Spotify and completely the wrong band. I think ...

Peter__

Community Legend

793 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Redeeming a gift card in a different country

Is there a way to redeem it? Or a way to be able to do something similar to this? As someone in Sweden just bought me one, but obviously the gift cards have changed.

Casual Listener

Is there a way to redeem it? Or a way to be able to do something similar to this? As someone in Sweden just bought me one, but obviously the gift cards have changed.

robiXxu

Newbie

38505 Views

16 replies

0 likes

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  • 16 replies
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Separate Spotify & Facebook Accounts

Hello, I realized when I deleted my facebook account that I cannot listen music to spotify !! I know that they sign up together.. But now, it is possible to delete facebook and keep spotify or not ?? It's amazing that we are obliged to have both.. Wi...

Newbie

Hello,    I realized when I deleted my facebook account that I cannot listen music to spotify !! I know that they sign up together.. But now, it is possible to delete facebook and kee...

Joe

Community Legend

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

A little help for the elderly trying to log in...

Hi there, I'm grasping here, trying to help my father who does not always possess the patience with "technical solutions" needed... A few years ago he registered a Spotify account, using an email address that is no longer active. He of course forgot ...

Casual Listener

Hi there,   I'm grasping here, trying to help my father who does not always possess the patience with "technical solutions" needed... A few years ago he registered a Spotify account, using a...

kalvsteken

Casual Listener

314 Views

2 replies

0 likes

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  • 2 replies
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Spotify stopped recognizing my premium account

I've been using spotify on my iPod touch for countless months without problem. Now, suddenly, it says I need to sign up with premium to listen to my music. I've been using premium since I installed the app. What's going on?

Newbie

I've been using spotify on my iPod touch for countless months without problem. Now, suddenly, it says I need to sign up with premium to listen to my music. I've been using premium since I installed t...

Joe

Community Legend

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Deleting an account

Spotify would you please delete my account? Thanks

Casual Listener

Spotify would you please delete my account? Thanks

MichaelJerzak

Composer

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

PLEASE READ!!! - Subscription aborted?

I don't want to use Spotify premium and when I thought I canceled it it said that it would cancel on July 4th but it didnt!!! The premium account is still being charged on my darn card and I dont want that at all. Subscription Status: You are registe...

Newbie

I don't want to use Spotify premium and when I thought I canceled it it said that it would cancel on July 4th but it didnt!!! The premium account is still being charged on my darn card and I dont wan...

user-removed

Not applicable

261 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Unlimited subscriptions in countries without Spotify

I live in Canada but spent the past six months studying in Sweden, where I was peer-pressured into downloading Spotify and eventually got addicted to it. I only signed up for a free subscription to save money, and now I've realized that I would need ...

Casual Listener

I live in Canada but spent the past six months studying in Sweden, where I was peer-pressured into downloading Spotify and eventually got addicted to it. I only signed up for a free subscription to s...

lariwestside

Casual Listener

592 Views

2 replies

0 likes

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  • 2 replies
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Friends no longer available on iPhone App

I am no longer able to see all my friends on my spotify app. In particular, I received this bull**bleep** of an answer from spotify support:---------Hello,If you type this into the Spotify search bar then you should be able to find your friends.spoti...

Newbie

I am no longer able to see all my friends on my spotify app. In particular, I received this bull**bleep** of an answer from spotify support: --------- Hello, If you type this into the Spotify se...

Peter__

Community Legend

1160 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Inbox Trouble

A friend has informed me that there are two instances of my name when he goes to share music with me. One of them sends a music link to my FB account inbox, while the other sends the music directly to my Spotify inbox. I am not sure if this is a rece...

Regular

A friend has informed me that there are two instances of my name when he goes to share music with me.  One of them sends a music link to my FB account inbox, while the other sends the music dire...

meahtenoha

Spotify

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes