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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 479 Views
  • 0 replies
  • 7 likes
  • Security
  • 479 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 441282 Views
  • 968 replies
  • 108 likes
  • Account
  • 441282 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1196163 Views
  • 119 replies
  • 116 likes
  • Account
  • 1196163 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107125 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107125 Views
  • 70 replies
  • 11 likes

Bought Unlimited (and was charged), but account still says "Free"...

Hello, A monthy ago I bought Unlimited and the charge showed up on my credit card, but (a) I was never able to get the client to recognize it and (b) now, my account at the Web site shows that I am not signed up for Unlimited, even though immdiately ...

  • Casual Listener
  • Hello,   A monthy ago I bought Unlimited and the charge showed up on my credit card, but (a) I was never able to get the client to recognize it and (b) now, my account at the Web site shows ...
  • tjlongo
  • Casual Listener
  • 200 Views
  • 2 replies
  • 0 likes
  • Account
    Unlimited
  • 200 Views
  • 2 replies
  • 0 likes

Solved!! My profile says I have a free account, but I pay Premium and I cannot cancel my suscription

Hi everybody, I want to cancel my Premium suscription for next month. The problem is that when I log in my account, It says that I have a free account (what is not true), so It doesn't offer my the chance to cancel my suscription. What should I do? I...

  • Casual Listener
  • Hi everybody, I want to cancel my Premium suscription for next month. The problem is that when I log in my account, It says that I have a free account (what is not true), so It doesn't offer my the...
  • Eneidaeida
  • Casual Listener
  • 346 Views
  • 2 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 346 Views
  • 2 replies
  • 0 likes

Cant apply payment info

Hi there. Just been trying to use the 30 days of Premium Trial, but I cant enter my VISA info. Tried 2 different cards now, in various browsers, but gets the same msg every time: Declined, please check or change payment details. Have tried to apply t...

  • Casual Listener
  • Hi there.   Just been trying to use the 30 days of Premium Trial, but I cant enter my VISA info. Tried 2 different cards now, in various browsers, but gets the same msg every time:  &nbs...
  • omadhaun
  • Casual Listener
  • 2880 Views
  • 9 replies
  • 0 likes
  • 2880 Views
  • 9 replies
  • 0 likes

spotify premium delated everything

Hi, Today I've started my 30 days of the Spotify Premium's trial. Now I've realized I've lost all my lists... What happen??? Please help me... My user name is breakingsmiles.

  • Casual Listener
  • Hi,   Today I've started my 30 days of the Spotify Premium's trial. Now I've realized I've lost all my lists... What happen???   Please help me...   My user name is breakin...
  • Peter__
  • Community Legend
  • 270 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 270 Views
  • 5 replies
  • 0 likes

Can't update payment method

When trying to update my credit card information, I get a generic error that simply says "Could not update payment details - Sorry, we could not update your payment details." I have already confirmed all of my information is correct and have used thi...

  • Casual Listener
  • When trying to update my credit card information, I get a generic error that simply says "Could not update payment details - Sorry, we could not update your payment details."   I have alread...
  • Peter__
  • Community Legend
  • 533 Views
  • 3 replies
  • 0 likes
  • 533 Views
  • 3 replies
  • 0 likes

10 hours limit?

The Spotify software keeps saying that my monthly 10 hours of free listening are up. As far as I understand 10 hours a month equals 2,5 hours a week so any given monday should be okay to start a new period of listening. But no matter how long I wait ...

  • Casual Listener
  • The Spotify software keeps saying that my monthly 10 hours of free listening are up. As far as I understand 10 hours a month equals 2,5 hours a week so any given monday should be okay to start a ne...
  • Peter__
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Changing profile picture?

I created my spotify account with my email address only, and recently decided to update it to link with my facebook. My profile picture is now being displayed on the small icon on the top right corner next to the megaphone icon that shows notificatio...

  • Casual Listener
  • I created my spotify account with my email address only, and recently decided to update it to link with my facebook. My profile picture is now being displayed on the small icon on the top right corne...
  • Peter__
  • Community Legend
  • 454 Views
  • 3 replies
  • 0 likes
  • Account
  • 454 Views
  • 3 replies
  • 0 likes

Reporting Hackers

My account was hacked by [snip - privacy] Mayby you can ban that e-mail? I know that hackers probably have several accounts but every little thing helps. Also I think other people should also report when being hacked here. Regards e0300752

  • Casual Listener
  • My account was hacked by [snip - privacy] Mayby you can ban that e-mail? I know that hackers probably have several accounts but every little thing helps.   Also I think other people shou...
  • Adam
  • Roadie
  • 557 Views
  • 1 replies
  • 0 likes
  • 557 Views
  • 1 replies
  • 0 likes

EDIT VERSUS EXPLICIT

THIS IS JUST SOME FEEDBACK BUT FOR A PREMIUM SERVICE I ONLY GET EDITED SONGS? NO EXPLICIT? I MAY JUST DISCONTINUE MY SERVICE WITH SPOTIFY, IM SO DISAPPOINTED AND UNSATISFIED. SO SAD.

  • Newbie
  • THIS IS JUST SOME FEEDBACK BUT FOR A PREMIUM SERVICE I ONLY GET EDITED SONGS? NO EXPLICIT? I MAY JUST DISCONTINUE MY SERVICE WITH SPOTIFY, IM SO DISAPPOINTED AND UNSATISFIED. SO SAD.
  • Adam
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Probleem met spotify status!

Ik betaal op dit moment elke maand voor Spotify Unlimited. Vanaf nu wil ik overstappen op Spotify Premium. Toen ik keek bij mijn huidige abbonements status stond er dat ik op dit moment Spotify Free gebruik, terwijl dit niet zo is. Ook kan ik niet me...

  • Visitor
  • Ik betaal op dit moment elke maand voor Spotify Unlimited. Vanaf nu wil ik overstappen op Spotify Premium. Toen ik keek bij mijn huidige abbonements status stond er dat ik op dit moment Spot...
  • Adam
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

STOP CHARGING ME TOO!

This is the least efficient system I've ever used and you're stealing money from me! Your FAQs and Help completely useless.... You owe me 20 GBP: Pay Up

  • Casual Listener
  • This is the least efficient system I've ever used and you're stealing money from me! Your FAQs and Help completely useless....   You owe me 20 GBP: Pay Up      
  • Adam
  • Roadie
  • 450 Views
  • 5 replies
  • 0 likes
  • 450 Views
  • 5 replies
  • 0 likes

30 day trial overlaps my prepaid premium period

Hi This morning I received an email that my 6 month prepaid premium was about to expire in a week. So I decided to get a monthly subscription this time, with the 30 day trial. The problem is that it says that I will get charged on September 26, which...

  • Visitor
  • Hi This morning I received an email that my 6 month prepaid premium was about to expire in a week. So I decided to get a monthly subscription this time, with the 30 day trial. The problem is that i...
  • Adam
  • Roadie
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Nonsense feedback

Might be in the wrong forum, but I am not sure which one would be better. So I quite often report non-gapless albums via the online feedback form. Probably in vain, because they rarely get fixed, but I still keep doing it, A while ago, in addition to...

  • Roadie
  • Might be in the wrong forum, but I am not sure which one would be better.   So I quite often report non-gapless albums via the online feedback form. Probably in vain, because they rarel...
  • Adam
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Restablecimiento de contraseña

Es muy lioso. ¿Cómo se establece la nueva contraseña? En realidad me gustaría usar una vieja pero creo no me dejarán y el problema es que se me cierra el spotify muy a menudo y siempre tengo que pasar horas intentando establecer una nueva contraseña....

  • Newbie
  • Es muy lioso. ¿Cómo se establece la nueva contraseña? En realidad me gustaría usar una vieja pero creo no me dejarán y el problema es que se me cierra el spotify muy  a menudo y siempre tengo qu...
  • Adam
  • Roadie
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Entrar facebook

Hola, no consigo con mi cuenta de spotify sincronizarlo con facebook. Ademas, creo q el otro dia se me creo una cuenta diferente entrando con facebook. Podeis ayudarme?Usuario spotify: rubenglez87Facebook: [snip]El tema es q sin facebook no puedo com...

  • Regular
  • Hola, no consigo con mi cuenta de spotify sincronizarlo con facebook. Ademas, creo q el otro dia se me creo una cuenta diferente entrando con facebook. Podeis ayudarme? Usuario spotify: rubenglez87 ...
  • Adam
  • Roadie
  • 666 Views
  • 1 replies
  • 0 likes
  • 666 Views
  • 1 replies
  • 0 likes

Deleted playlist

Morning, I attempted to reply on the "Deleted a playlist?" topic but the reply is greyed out. I was using the spotify app as soon as I did it I hit CMD Z and nothing happened. The playlist was titled ROCK OUT! Thank you!

  • Visitor
  • Morning,   I attempted to reply on the "Deleted a playlist?" topic but the reply is greyed out.   I was using the spotify app as soon as I did it I hit CMD Z and nothing happened. ...
  • Taylor
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • Other
  • 149 Views
  • 1 replies
  • 0 likes

keeping username while upgrading

hi! I'm about to upgrade my account from unlimited to premium. Can I keep my username?

  • Newbie
  • hi! I'm about to upgrade my account from unlimited to premium. Can I keep my username?
  • Jamie
  • Spotify Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 177 Views
  • 1 replies
  • 0 likes

My engagement playlist is gone!

Help! It was for my engagement party which is on Saturday and I was deleting a song and deleted a playlist... It was called young and beautiful :'(

  • Newbie
  • Help! It was for my engagement party which is on Saturday and I was deleting a song and deleted a playlist... It was called young and beautiful :'(  
  • Jamie
  • Spotify Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 172 Views
  • 1 replies
  • 0 likes

I have an unwanted person on spotify

Someone got my password and now is using my spotify all the time, and I can't can you guys boot them?

  • Visitor
  • Someone got my password and now is using my spotify all the time, and I can't can you guys boot them?
  • MichaelJerzak
  • Composer
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
  • 179 Views
  • 1 replies
  • 0 likes

Pixelated screen in Windows 8

Hey, I just got a new laptop with Windows 8, with spotify already loaded on it. Im finding that the graphics are really poor, really pixelated, but only in spotify. Any one else experiencing this? Its also deleted all my playlists, but that may be an...

  • Visitor
  • Hey,    I just got a new laptop with Windows 8, with spotify already loaded on it. Im finding that the graphics are really poor, really pixelated, but only in spotify. Any one else expe...
  • Peter__
  • Community Legend
  • 968 Views
  • 1 replies
  • 0 likes
  • 968 Views
  • 1 replies
  • 0 likes