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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 173175 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 173175 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11382 Views
  • 6 replies
  • 11 likes
  • Security
  • 11382 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516175 Views
  • 986 replies
  • 113 likes
  • Account
  • 516175 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126038 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126038 Views
  • 74 replies
  • 12 likes

Contact form issue for some users

Hi everyone, we are aware that some of our users are having issues using the contact form right now. Please hang tight; we're fixing it.

  • Spotify Legend
  • Hi everyone, we are aware that some of our users are having issues using the contact form right now. Please hang tight; we're fixing it.
  • 180 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
  • 180 Views
  • 0 replies
  • 0 likes

My Spotify reverted back to free from unlimited

Hi, today something really strange happened. I was on my account and suddenly, when I added a song to a playlist, Spotify closed down. When logged in again, my playlists were gone and I had Spotify Free instead of Unlimited. It didnt exire, because I...

  • Casual Listener
  • Hi, today something really strange happened. I was on my account and suddenly, when I added a song to a playlist, Spotify closed down. When logged in again, my playlists were gone and I had Spotify F...
  • ViktorBerger
  • Casual Listener
  • 332 Views
  • 2 replies
  • 1 likes
  • 332 Views
  • 2 replies
  • 1 likes

I've lost all my playlists and my unlimited account altough ive always used the same login

Hello! im having the same problem. On thursday evening i logged off my spotify ( I have spotify unlimited and about 8 playlists). On friday morning i tried to log in but spotify wouldnt let me. After one hour of trying i was able to log in. I have al...

  • Visitor
  • Hello! im having the same problem. On thursday evening i logged off my spotify ( I have spotify unlimited and about 8 playlists). On friday morning i tried to log in but spotify wouldnt let me. A...
  • meahtenoha
  • Spotify
  • 319 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Unlimited
  • 319 Views
  • 1 replies
  • 0 likes

"Disconnect from Facebook"

I happened to click on the "disconnect from facebook" so now my playlist are gone and my premium is also gone, so please help me!

  • Visitor
  • I happened to click on the "disconnect from facebook" so now my playlist are gone and my premium is also gone, so please help me!
  • Taylor
  • Community Legend
  • 615 Views
  • 5 replies
  • 0 likes
  • 615 Views
  • 5 replies
  • 0 likes

My premium account has been hijacked

Hi, I just want to say first that I've been very pleased with the service since I started using it many years ago, however, I've recently had trouble with my account. I tried logging into the Spotify app on my phone using my Spotify login details on ...

  • Regular
  • Hi,   I just want to say first that I've been very pleased with the service since I started using it many years ago, however, I've recently had trouble with my account.   I tried lo...
  • MaDDMaTT5000
  • Regular
  • 327 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 327 Views
  • 5 replies
  • 0 likes

differences in librarys between iphone player/Sonos player

Last week I was travelling and listening to Spotify on my IPHONE. I was suprised when unable to find The Who Quadrophenia (original version) when performing a search. Yet doing the same search within my Spotify account in Sonos, the album is there. W...

  • Casual Listener
  • Last week I was travelling and listening to Spotify on my IPHONE. I was suprised when unable to find The Who Quadrophenia (original version) when performing a search. Yet doing the same search within...
  • 211 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 211 Views
  • 0 replies
  • 0 likes

Billed twice.

Hello! I got billed twice in the end of July, and now Spotify wants to bill me again for coming month. Can you extend my premium for this month without me paying?

  • Casual Listener
  • Hello! I got billed twice in the end of July, and now Spotify wants to bill me again for coming month. Can you extend my premium for this month without me paying?
  • Robbie
  • Spotify Legend
  • 883 Views
  • 16 replies
  • 0 likes
  • Subscription
  • 883 Views
  • 16 replies
  • 0 likes

All my playlist has disappeared

Today when I logged in to spotify all my playlist is gone and it says that a new laylist was added 14 hours ago. But i didnt use spotify yesterday att all. Is there any chans to get back my playlists? Regards

  • Casual Listener
  • Today when I logged in to spotify all my playlist is gone and it says that a new laylist was added 14 hours ago. But i didnt use spotify yesterday att all.   Is there any chans to get back m...
  • Peter__
  • Community Legend
  • 281 Views
  • 3 replies
  • 0 likes
  • 281 Views
  • 3 replies
  • 0 likes

Starred items do not save

I made a new account, and anything I star does not get saved. In mobile the starred playlist does not load at all. I submitted help on the 16th, but no response. I tried logging out and in. #: 00647356

  • Casual Listener
  • I made a new account, and anything I star does not get saved.   In mobile the starred playlist does not load at all.  I submitted help on the 16th, but no response.  I tried logging ou...
  • Peter__
  • Community Legend
  • 626 Views
  • 6 replies
  • 0 likes
  • 626 Views
  • 6 replies
  • 0 likes

When will Spotify make Artist Corrections

I have suggested now multiple corrections to their artist listings and they never seem to make the corrections: For Instance: Slaughter and the Dogs is listed under Slaughter & The Dogs, Slaughter And The Dogs, and Slaughter House & The Dogs The Go-G...

  • Music Fan
  • I have suggested now multiple corrections to their artist listings and they never seem to make the corrections:   For Instance:   Slaughter and the Dogs is listed under Slaughter &a...
  • Peter__
  • Community Legend
  • 560 Views
  • 4 replies
  • 1 likes
  • 560 Views
  • 4 replies
  • 1 likes

Disconnected Facebook, screwed myself

I have submitted a ticket (2 actually) to spotify for help on this. Ive looked through a lot of posts, and I think ive found the answer to this question: talk to a staff member. But I've been driving around with no music and its killing me. I created...

  • Casual Listener
  • I have submitted a ticket (2 actually) to spotify for help on this. Ive looked through a lot of posts, and I think ive found the answer to this question: talk to a staff member. But I've been driving...
  • Peter__
  • Community Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

unlimited

I'm having trouble with the unlimited 4.99 a month. I still can't access my playlist. Can some one help me. Right now I don't see the difference between free and unlimited other then paying for it.

  • Newbie
  • I'm having trouble with the unlimited 4.99 a month. I still can't access my playlist. Can some one help me. Right now I don't see the difference between free and unlimited other then paying for it.
  • Peter__
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Spotify

Hi I just upgraded to iOS 7 and my spotify was working perfectly but then it just stopped and said I wasn't a premium member and I can't stream music on demand PLEASE HELP/:

  • Newbie
  • Hi I just upgraded to iOS 7 and my spotify was working perfectly but then it just stopped and said I wasn't a premium member and I can't stream music on demand PLEASE HELP/:
  • Peter__
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Paying for an account which I dont know off

Hi,I found out recently that spotify are withdrawing money from my bank for spotify premium. Problem is i dont have it... I had a couple of accounts a while ago but i cannot remember the name of them so i can log in and see if they still r premium or...

  • Casual Listener
  • Hi, I found out recently that spotify are withdrawing money from my bank for spotify premium. Problem is i dont have it... I had a couple of accounts a while ago but i cannot remember the name of th...
  • Peter__
  • Community Legend
  • 243 Views
  • 2 replies
  • 0 likes
  • 243 Views
  • 2 replies
  • 0 likes

48hr Free to Free Trial Query

I recently registered for 48hr free trial and proceeded to use and create playlists, then got an email saying i could have a 30 day trial which i registered to, though as my 48hr trial ended I presumed my 30 day trial would become effective !! but it...

  • Newbie
  • I recently registered for 48hr free trial and proceeded to use and create playlists, then got an email saying i could have a 30 day trial which i registered to, though as my 48hr trial ended I presum...
  • Peter__
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Cant upgrade to premium

I have a free account but cant upgrade. Following the instructinons, which are to log in on facebook, but it just take me back to the page where I choose what kind of account I´m interested in. These keeps repeting it selves. I have erelier registere...

  • Casual Listener
  • I have a free account but cant upgrade. Following the instructinons, which are to log in on facebook, but it just take me back to the page where I choose what kind of account I´m interested in. These...
  • Peter__
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Intruders accessing my spotify account!

I noticed recently that my allocated 10 hours streaming on my free account was regularly at maximum, even though I've barely been using spotify for a while. After installing Norton Internet Security trial, I discovered that there were remote users tr...

  • Newbie
  • I noticed recently that my allocated 10 hours streaming on my free account was regularly at maximum, even though I've barely been using spotify for a while.  After installing Norton Internet Sec...
  • Peter__
  • Community Legend
  • 556 Views
  • 2 replies
  • 0 likes
  • 556 Views
  • 2 replies
  • 0 likes

Payment

I am getting charged and I canceled my account, I want a refund I have not gotten a reply back. my Case #: 00931905

  • Newbie
  • I am getting charged and I canceled my account, I want a refund I have not gotten a reply back. my Case #: 00931905
  • Richard
  • Community Legend
  • 222 Views
  • 2 replies
  • 0 likes
  • 222 Views
  • 2 replies
  • 0 likes

THEIVERY

I CANCLED MY SUBSCRIPTION OVER A YEAR AGO AND TO THIS DATE STILL GET BILLED $10 EVERY MONTH!!! I have tried numerous times to get into contact with spotify about this and they do nothing. THIS IS ROBBERY!!!!

  • Casual Listener
  • I CANCLED MY SUBSCRIPTION OVER A YEAR AGO AND TO THIS DATE STILL GET BILLED $10 EVERY MONTH!!! I have tried numerous times to get into contact with spotify about this and they do nothing. THIS IS ROB...
  • Richard
  • Community Legend
  • 238 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 238 Views
  • 2 replies
  • 0 likes

Delete my spotify account!!

Can someone help me delete my account now? I tried contacting but it didn't work. Please help

  • Visitor
  • Can someone help me delete my account now? I tried contacting but it didn't work. Please help
  • Thedev
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
  • 195 Views
  • 1 replies
  • 0 likes