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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84663 Views

9 replies

2 likes

Account
Login
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Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661291 Views

13 replies

4 likes

Account
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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

743133 Views

18 replies

29 likes

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Crappy lack of feedback when subscription runs out

I love spotify and have paid for a premium membership for ages and ages, almost from the start. Someone stole my credit card and I had to cancel it, and it happened to be what pays for spotify. Suddenly spotify stops. Now warning, no email saying "we...

Music Fan

I love spotify and have paid for a premium membership for ages and ages, almost from the start.  Someone stole my credit card and I had to cancel it, and it happened to be what pays for spotif...

Peter__

Community Legend

266 Views

1 replies

0 likes

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  • 1 replies
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blank screen on every page

This is a chronically hppening where all my spotfy EVRYTHNG IS GONE...LIKE NOW!!!!! PLZZZ TURN MY ACCOUNT BACK ON...I KNOW MY LATEST PMT BAS BEEN PAID AND POSTED SO THIS SHOULD NOT BE HAPPING....Thanks, Katherine Guffey

Newbie

This is a chronically hppening where all my spotfy EVRYTHNG IS GONE...LIKE NOW!!!!! PLZZZ TURN MY ACCOUNT BACK ON...I KNOW MY LATEST PMT BAS BEEN PAID AND POSTED SO THIS SHOULD NOT BE HAPPING....Than...

MichaelJerzak

Composer

230 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Friend logged in on my facebook with their spotify

So my facebook was logged in on a friends phone,they were on spotify and clicked connect to facebook,they had no playlist,no starred songs etc.. I go to go onto my spotify and all my playlists are gone and its his spotify thats there,clicked disconne...

Newbie

So my facebook was logged in on a friends phone,they were on spotify and clicked connect to facebook,they had no playlist,no starred songs etc.. I go to go onto my spotify and all my playlists are ...

Peter__

Community Legend

240 Views

1 replies

0 likes

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  • 1 replies
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I want to cancel my recurring payment

Hello, I was searching for the answer to my question, but could not find it anywhere. At the moment I have PayPal linked to my spotify account. At 07-17 it will charge 9,99 from my PayPal, but I don't want this anymore. Tried to remove the payment me...

Casual Listener

Hello, I was searching for the answer to my question, but could not find it anywhere. At the moment I have PayPal linked to my spotify account. At 07-17 it will charge 9,99 from my PayPal, but I ...

elainestratos

Casual Listener

10039 Views

8 replies

0 likes

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Diffusion de la musique

Bonjour, Je suis un professionnel et j'aimerai savoir si je m'abonne au compte premium, si je peux me servir de Spotify comme diffuseur de ma musique d'ambiance ? Merci de votre réponse Cordialement

Newbie

Bonjour,   Je suis un professionnel et j'aimerai savoir si je m'abonne au compte premium, si je peux me servir de Spotify comme diffuseur de ma musique d'ambiance ?   Merci de votre...

Peter__

Community Legend

326 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

I can't log in for a few months now.

I uninstalled and wanted to re-install but website won't even let me in now. Some help plz? I don't know what kind of information I need to provide or whatnot. Now I'm getting a screen that says that my e-mail doesn't correspond to any active account...

Casual Listener

 I uninstalled and wanted to re-install but website won't even let me in now.   Some help plz? I don't know what kind of information I need to provide or whatnot.   Now I'm get...

zardiszardis

Casual Listener

243 Views

2 replies

0 likes

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[support] Your country does not match the one set in your profile. BUT IT DOES

I am from the US, and have been logging in from here. Ever since Spotify asked for my hometown details from facebook ie : set to India Ive been getting this error on the MAC client. You country does not match the one set in your profile. To continue ...

Casual Listener

I am from the US, and have been logging in from here.   Ever since Spotify asked for my hometown details from facebook ie : set to India  Ive been getting this error on the MAC client...

shom

Casual Listener

1052 Views

6 replies

0 likes

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Accidentally reset my account from premium to free! Help get my old account/ playlists back.

In attempting to disconnect my account from facebook (so it didn't notify when I listen to music) I reset my account from my Premium account to Free because I was under the assumption I had to create a spotify username seperate from Facebook. In doin...

Newbie

In attempting to disconnect my account from facebook (so it didn't notify when I listen to music) I reset my account from my Premium account to Free because I was under the assumption I had to create...

Taylor

Community Legend

372 Views

1 replies

0 likes

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  • 1 replies
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SongKIck showing recommendations for wrong city.

I have spotify on every device I come in contact with through out my day. It's amazing, Thank you. But I do have an issue with songkick recommendations. It seems to believe I live in MN or WI. I live in Alabama. Atlanta and Birmingham are the only ci...

Casual Listener

I have spotify on every device I come in contact with through out my day. It's amazing, Thank you.   But I do have an issue with songkick recommendations. It seems to believe I live in MN or...

ruffadelic

Newbie

1122 Views

3 replies

1 likes

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  • 1 likes

Hi, I need my offline devices reset.

I need my offline devices reset. My user name is minplats. /Anna Björk

Casual Listener

I need my offline devices reset. My user name is minplats. /Anna Björk

Taylor

Community Legend

259 Views

1 replies

0 likes

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  • 1 replies
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Spotify just deleted all my followers

So I can't see the activity of anyone I'm following (not that this functionality has been working properly since the get go) and Spotfiy is saying I have 0 followers. Not very cool.

Casual Listener

So I can't see the activity of anyone I'm following (not that this functionality has been working properly since the get go) and Spotfiy is saying I have 0 followers. Not very cool.

Taylor

Community Legend

525 Views

2 replies

0 likes

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I need help

My bank shows that spotify charged my account but I can only use the radio, I uninstalled and done all the other stuff. I need help figuring out why it's not working

Newbie

My bank shows that spotify charged my account but I can only use the radio, I uninstalled and done all the other stuff. I need help figuring out why it's not working

Taylor

Community Legend

345 Views

2 replies

0 likes

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  • 2 replies
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Charged Twice

I have been charged twice by paypal for unlimited, having looked through the help pages I see that apparently spotify systems will pick up this mistake and extend my renewal date.. this has not happened on my account... please advise asap

Newbie

I have been charged twice by paypal for unlimited, having looked through the help pages I see that apparently spotify systems will pick up this mistake and extend my renewal date.. this has not happe...

user-removed

Not applicable

720 Views

2 replies

0 likes

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Solved!! I have been looking all over and there doesn't seem to be any Spotify support.The forum is not it

I have been looking all over and there doesn't seem to be any Spotify support with Spotify employees. The forum is OK bit it's not support in any sense of the word. Is there no way to get in touch with SPotify ???? This is not good. It shouldn't be t...

Casual Listener

I have been looking all over and there doesn't seem to be any Spotify support with Spotify employees. The forum is OK bit it's not support in any sense of the word. Is there no way to get in touch wi...

Peter__

Community Legend

495 Views

3 replies

0 likes

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  • 3 replies
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Playlist sharing

I have a premium account. My wife just created a free account for herself. I made a playlist for her on my account. I want to send the playlist to her. I have Spotify software installed on my PC and she has it on hers. My playlists are marked as publ...

Newbie

I have a premium account.  My wife just created a free account for herself.  I made a playlist for her on my account.  I want to send the playlist to her.  I have Spotify sof...

Peter__

Community Legend

325 Views

1 replies

0 likes

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Logged in multiple devices

Hi, I recently bought a tablet, however when I try to log in it doesn't come up with my account. I was wondering if this was because I had logged in previously with other devices. Is there any way of disconnecting all devices from my account so I can...

Newbie

Hi,   I recently bought a tablet, however when I try to log in it doesn't come up with my account. I was wondering if this was because I had logged in previously with other devices. Is there...

Peter__

Community Legend

343 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Premium not work

I've paid my Premium but my Spotify says that I'm using Free version. I can't change it, it doesn't work anyway

Newbie

I've paid my Premium but my Spotify says that I'm using Free version. I can't change it, it doesn't work anyway 😞

user-removed

Not applicable

683 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Solved!! Premium/Playlists disappeared // No help yet.

Dear Spotify community, Over a month ago I experienced a problem which, apparently, quite a lot Spotify-users troubles. The problem is that all my playlists and my Spotify Premium seem to have disappeared (probably due to a second account or somethin...

Newbie

Dear Spotify community,   Over a month ago I experienced a problem which, apparently, quite a lot Spotify-users troubles. The problem is that all my playlists and my Spotify Premium seem to ...

Peter__

Community Legend

617 Views

5 replies

1 likes

  • 617 Views
  • 5 replies
  • 1 likes

Stolen Phone

Hi My phone has been stolen and I am worried that someone can use my account. How can I get the device removed so they cannot use it? Mark

Newbie

Hi   My phone has been stolen and I am worried that someone can use my account. How can I get the device removed so they cannot use it?   Mark

RichardH88

Newbie

5978 Views

4 replies

1 likes

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  • 4 replies
  • 1 likes

Friends can't see my playlists

Hi, I have created playlists & YES I've chosen to publish them. When my sister looks at my account she can't see any of my playlists, but she can see my boyfriend's playlists, and he's done the exact same thing as me. When she looks at my account she...

Newbie

Hi,   I have created playlists & YES I've chosen to publish them. When my sister looks at my account she can't see any of my playlists, but she can see my boyfriend's playlists, and he's...

Peter__

Community Legend

656 Views

1 replies

0 likes

  • 656 Views
  • 1 replies
  • 0 likes