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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1814 Views
  • 0 replies
  • 8 likes
  • Security
  • 1814 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 448547 Views
  • 970 replies
  • 108 likes
  • Account
  • 448547 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199587 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199587 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108673 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108673 Views
  • 72 replies
  • 11 likes

Gehackt account

Mijn account is gehackt. Ik heb mijn wachtwoord gewijzigd, maar onwetend heb ik een betaald abonnement en is mijn playlist e.d verpest met muziek die ik absoluut niet wil luisteren. Hoe kom ik van deze ongewenste muziek af? Wie is er verantwoordelijk...

  • Casual Listener
  • Mijn account is gehackt. Ik heb mijn wachtwoord gewijzigd, maar onwetend heb ik een betaald abonnement en is mijn playlist e.d verpest met muziek die ik absoluut niet wil luisteren. Hoe kom ik van de...
  • OneByBoo
  • Roadie
  • 1549 Views
  • 1 replies
  • 0 likes
  • Account
  • 1549 Views
  • 1 replies
  • 0 likes

Facebook email adress doesn't change

Hi, A couple of months ago I changed my Facebook email adress. My Spotify email adress, however, never changed. I cannot log in into my old email adress any more and all communication of Spotify (including the helpdesk) goes via my old emailadress. D...

  • Visitor
  • Hi,    A couple of months ago I changed my Facebook email adress. My Spotify email adress, however, never changed. I cannot log in into my old email adress any more and all communication ...
  • OneByBoo
  • Roadie
  • 555 Views
  • 1 replies
  • 0 likes
  • Account
  • 555 Views
  • 1 replies
  • 0 likes

Changing profile picture

PlanPremiumCountryPolandDevicePCOperating SystemWindows 10 My Question or Issue I have my spotify account created using facebook, until now i could change my profile picture, but now when i click change and i upload picture it changes but when i clos...

  • Visitor
  • Plan Premium Country Poland Device PC Operating System Windows 10   My Question or Issue   I have my spotify account created using facebook, until now i could change my profile p...
  • user-removed
  • Not applicable
  • 618 Views
  • 4 replies
  • 1 likes
  • Account
  • 618 Views
  • 4 replies
  • 1 likes

Superuser Contribution Family premium

PlanPremium Family CountryPortugal DeviceHuawei P20 LiteOperating SystemaAndroid EMUI 9.1My Question or IssueI access my profile and try to manage the family members page and it doesn't load up. I've tried it on several devices, browsers, on incognit...

  • Casual Listener
  •   Plan Premium Family  Country Portugal  Device Huawei P20 Lite Operating Systema Android EMUI 9.1 My Question or Issue I access my profile and try to manage the family membe...
  • gudonorbas
  • Casual Listener
  • 533 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 533 Views
  • 4 replies
  • 0 likes

Superuser Contribution Will doing a "clean reinstallation" reset/wipe my Spotify Wrapped 2019 data?

PlanPremiumCountryUsaDeviceMacbook, Iphone 6sOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy name on Spotify is currently my facebook name and i would prefer it to be my username. I disconnected facebook but the name is...

  • Visitor
  • Plan Premium Country Usa Device Macbook, Iphone 6s Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My name on Spotify is currently my facebook name...
  • Petya
  • Community Legend
  • 3326 Views
  • 2 replies
  • 0 likes
  • Account
  • 3326 Views
  • 2 replies
  • 0 likes

Link Spotify to new Facebook account

PlanPremiumCountryNetherlands Device(iphonexr)Operating System(iOS) My Question or Issue I created my account with Facebook, so my user id is super weird, I created new facebook account, changed the password for Spotify so I don't link with old faceb...

  • Casual Listener
  • Plan Premium Country Netherlands   Device (iphonexr) Operating System (iOS)   My Question or Issue   I created my account with Facebook, so my user id is super weird, I cre...
  • olko
  • Casual Listener
  • 605 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 605 Views
  • 2 replies
  • 0 likes

Hacked account via customer support?

Hello, My account was hacked a few days ago.The hacker made a Paypal payment on my account. So he received a Paypal receipt.To recover an account via customer support, you must send a PayPal receipt.Is it possible that he uses this way to recover my ...

  • Casual Listener
  • Hello,   My account was hacked a few days ago. The hacker made a Paypal payment on my account. So he received a Paypal receipt. To recover an account via customer support, you must send a Pa...
  • Maxim
  • Spotify Star
  • 457 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 457 Views
  • 1 replies
  • 0 likes

Enrolled in Wrong Subscription

Hello. I'm having trouble with my Spotify Premium account. My account page currently says I'm enrolled in a Spotify Premium Family Plan. I wish to be enrolled in a Premium Student Account, and was under the impression that I had been for a while. Eve...

  • Visitor
  • Hello. I'm having trouble with my Spotify Premium account. My account page currently says I'm enrolled in a Spotify Premium Family Plan. I wish to be enrolled in a Premium Student Account, and w...
  • OneByBoo
  • Roadie
  • 377 Views
  • 1 replies
  • 0 likes
  • Account
  • 377 Views
  • 1 replies
  • 0 likes

Problem with subscription

I've got a problem with my subscription. I wanna start a premium student account and every time I try this, it says that I already had a free version and I need to start to pay. It's not true (I verified in the payment list) but even if I'm willing t...

  • Visitor
  • I've got a problem with my subscription. I wanna start a premium student account and every time I try this, it says that I already had a free version and I need to start to pay. It's not true (I veri...
  • DanielTham
  • Composer
  • 615 Views
  • 1 replies
  • 0 likes
  • Premium
  • 615 Views
  • 1 replies
  • 0 likes

Solved!! Family Accounts Not Working on GoogleHome

PlanPremium/FamilyCountryUSA DeviceGoogle Home My IssueI`m trying to add multiple spotify family users to my music accounts in Google Home. It works for me (primary account owner) and one family member (my wife). When I try to add the other family me...

  • Regular
  • Plan Premium/Family Country USA   Device Google Home   My Issue I`m trying to add multiple spotify family users to my music accounts in Google Home.  It works for me (primary ...
  • musicmixer
  • Casual Listener
  • 14984 Views
  • 8 replies
  • 2 likes
  • Account
  • 14984 Views
  • 8 replies
  • 2 likes

My username is being displayed as a random string of letters and numbers for 2 week now

PlanMy premium plan expired but the problem was started while I had premiumCountryBrazilDevice(all devices)Operating System(all systems) My Question or IssueMy Spotify name is being displayed in all of my devices and even in my friend's devices as a ...

  • Regular
  • Plan My premium plan expired but the problem was started while I had premium Country Brazil Device (all devices) Operating System (all systems)   My Question or Issue My Spotify name i...
  • KossB
  • Roadie
  • 444 Views
  • 1 replies
  • 1 likes
  • Account
  • 444 Views
  • 1 replies
  • 1 likes

Superuser Contribution Account Disappeared, and billed 7 times in one day.

PlanPremiumCountryUSA Device(Samsung Galaxy 8, Macbook Pro)Operating System(whatever the latest is) My Question or IssueMy Spotify account that I've had for at least 5 years stopped working on 11/25 - it was working fine up to 11/24. I cannot login. ...

  • Casual Listener
  • Plan Premium Country USA   Device (Samsung Galaxy 8, Macbook Pro) Operating System (whatever the latest is)   My Question or Issue My Spotify account that I've had for at least 5...
  • dabeed
  • Casual Listener
  • 1011 Views
  • 7 replies
  • 0 likes
  • Account
  • 1011 Views
  • 7 replies
  • 0 likes

Spotify Artists all my hard work is gone 😭 Urgent help

I am an artist who has been regularly releasing music, tirelessly promoting through my social media. I am completely devastated, my mental well-being is seriously taking a toll. For some reason last night I got an email saying “ Spotify has detected ...

  • Music Fan
  • I am an artist who has been regularly releasing music, tirelessly  promoting through my social media. I am completely devastated, my mental well-being is seriously taking a toll. For some reason...
  • Yfnite
  • Music Fan
  • 769 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 769 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Is it possible to make a business account?

We would love to have a business-account that can share playlists to our followers. Is this possible?All links that I found in the community are old and go to the spotify homepage... Right now we have made a personal account, but can't connect to our...

  • Casual Listener
  • We would love to have a business-account that can share playlists to our followers. Is this possible? All links that I found in the community are old and go to the spotify homepage...   Right...
  • nofngool
  • Casual Listener
  • 5973 Views
  • 4 replies
  • 0 likes
  • Account
  • 5973 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution premium gone after logout

Hi guys, Yesterday I have upgraded my normal account to Student account with my new student email. IT has all been verified and I have signed up to PRemium. It worked all fine on my phone yesterday but when I tried logging into it on my Laptop it was...

  • Casual Listener
  • Hi guys, Yesterday I have upgraded my normal account to Student account with my new student email. IT has all been verified and I have signed up to PRemium. It worked all fine on my phone yesterday b...
  • Mario
  • Spotify Legend
  • 2229 Views
  • 5 replies
  • 0 likes
  • Premium
  • 2229 Views
  • 5 replies
  • 0 likes

Superuser Contribution Extended Storage Issues

Premium PlanMoto G6 Android 9 Hi guys, I have a Moto G6, 32 GB with an SD Card of 128 GB, which I have configured as "Extended Storage" (fyi, https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/127856/p/30,6720,10385). Every ...

  • Casual Listener
  • Premium Plan Moto G6 Android 9   Hi guys,   I have a Moto G6, 32 GB with an SD Card of 128 GB, which I have configured as "Extended Storage" (fyi, https://motorola-global-portal.c...
  • andresjgomez
  • Casual Listener
  • 521 Views
  • 2 replies
  • 0 likes
  • Premium
  • 521 Views
  • 2 replies
  • 0 likes

Superuser Contribution International Charges on my monthly account payment

Hi, I just wanted to find out why for the last 2 months I have been charged an international transaction for my monthly subscription. Instead of being charged $11.99 I am now being charged $12.34 and it's showing up as Spotifysubs London GBR. Not sur...

  • Newbie
  • Hi,   I just wanted to find out why for the last 2 months I have been charged an international transaction for my monthly subscription. Instead of being charged $11.99 I am now being charged $...
  • Petya
  • Community Legend
  • 1451 Views
  • 5 replies
  • 0 likes
  • Account
  • 1451 Views
  • 5 replies
  • 0 likes

Superuser Contribution Accoont keeps readding playlists that I have had no interaction with.

PlanPremiumCountryIrelandDeviceS10+ / Windows 10Operating SystemWin 10 latest, and latest Android My Question or Issue I recently had a chat with an agent George E about this issue. The following playlists keep appearing on my account with no interac...

WhatsApp Image 2019-12-01 at 12.31.29(1).jpeg
  • Casual Listener
  •   Plan Premium Country Ireland Device S10+ / Windows 10 Operating System Win 10 latest, and latest Android   My Question or Issue   I recently had a chat with an agent Geor...
  • Peter
  • Spotify Legend
  • 1018 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 1018 Views
  • 3 replies
  • 0 likes

Disconnect from Facebook and keep family and premium

Do I keep my premium subscription with all my family members if I disconnect the main account from Facebook, I currently loggin with Facebook, but If I go to "Forgot Password" and enter my facebook related email, it says that email doesn't belong to ...

  • Casual Listener
  • Do I keep my premium subscription with all my family members if I disconnect the main account from Facebook, I currently loggin with Facebook, but If I go to "Forgot Password" and enter my facebook r...
  • OneByBoo
  • Roadie
  • 375 Views
  • 1 replies
  • 0 likes
  • Premium
  • 375 Views
  • 1 replies
  • 0 likes

Cannot get to the stage

PlanFree/PremiumCountryUSADeviceWindows 7 Computer My Question or IssueWhere do I click in my account to get to the stage?Can't find it anywhere. I've checked all the settings and options

  • Music Fan
  •   Plan Free/Premium Country USA Device Windows 7 Computer     My Question or Issue Where do I click in my account to get to the stage? Can't find it anywhere. I've checked a...
  • OneByBoo
  • Roadie
  • 791 Views
  • 4 replies
  • 0 likes
  • Account
  • 791 Views
  • 4 replies
  • 0 likes