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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420506 Views
  • 965 replies
  • 108 likes
  • Account
  • 420506 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186021 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186021 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103328 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103328 Views
  • 69 replies
  • 10 likes

Logged in on other devices

So after the three requests, starting on 6-9-13, everything is still logged in. To this day I have not had to relog into anything, not my phones, iPads or roku, which means the iPad that I'm trying to kick off is still logged in. I noticed you said y...

  • Regular
  • So after the three requests, starting on 6-9-13, everything is still logged in. To this day I have not had to relog into anything, not my phones, iPads or roku, which means the iPad that I'm trying t...
  • Robbie
  • Spotify Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Person at an internet Café deleted my playlists, are there any way to recover them?

Hi! I forgot to log out of spotify when I visited an internet café a couple of days ago. Today when I logged back in at home all my playlists was gone, except one that was named "Log out next time you're at [café name]". Is there any way for me or a ...

  • Casual Listener
  • Hi! I forgot to log out of spotify when I visited an internet café a couple of days ago. Today when I logged back in at home all my playlists was gone, except one that was named "Log out next time yo...
  • brainforest
  • Casual Listener
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes

spotify is in offline mode

i use ony 1 device with spotify I have a free profile subscription. For what ever reason, it is showing now being offline , wehn trying to play a song ????? I do not know how it happened, but more important how to get it online again ???? please your...

  • Newbie
  • i use ony 1 device with spotify I have a free profile subscription. For what ever reason, it is showing now being offline , wehn trying to play a song  ????? I do not know how it happened,...
  • Peter__
  • Community Legend
  • 256 Views
  • 2 replies
  • 0 likes
  • 256 Views
  • 2 replies
  • 0 likes

Solved!! Activity feed not showing up

its totally blank- I cant see any of my FB freinds anymore but Im logged in with FB?

  • Newbie
  • its totally blank- I cant see any of my FB freinds anymore but Im logged in with FB?
  • Peter__
  • Community Legend
  • 4558 Views
  • 4 replies
  • 1 likes
  • 4558 Views
  • 4 replies
  • 1 likes

Facebook removed spotify gone

ik heb een Unlimited abbonement betaal maandelijks maar omdat ik facebook verwijderd heb ben ik alles kwijt.Ik heb een nieuw wachtwoord aangemaakt maar heb nu de gratis versie en alle speellijsten zijn weg. ik kan wel een nieuw Unlilited abbonnement ...

  • Newbie
  • ik heb een Unlimited abbonement betaal maandelijks maar omdat ik facebook verwijderd heb ben ik alles kwijt.Ik heb een nieuw wachtwoord aangemaakt maar heb nu de gratis versie en alle speellijsten zi...
  • Peter__
  • Community Legend
  • 296 Views
  • 2 replies
  • 0 likes
  • Account
  • 296 Views
  • 2 replies
  • 0 likes

Multiple Charges

I recently started my subscription to Spotify. I had one transaction of $9.99 that paid me up through July 6. I logged back into my account, and I was then charged not once but two MORE times! Why did it charged me two more times when I was already p...

  • Newbie
  • I recently started my subscription to Spotify. I had one transaction of $9.99 that paid me up through July 6. I logged back into my account, and I was then charged not once but two MORE times! Why di...
  • Joe
  • Community Legend
  • 731 Views
  • 3 replies
  • 0 likes
  • 731 Views
  • 3 replies
  • 0 likes

New phone, can I log out on the old one?

Hello, My iPhone didn't work anymore so I get a new one. But I was still logged in at my old phone when I get the new one. Now I can't log in on my new phone to Spotify. Can I log out my old iPhone?

  • Newbie
  • Hello,   My iPhone didn't work anymore so I get a new one. But I was still logged in at my old phone when I get the new one. Now I can't log in on my new phone to Spotify. Can I log ou...
  • Taylor
  • Community Legend
  • 472 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
    Unlimited
  • 472 Views
  • 1 replies
  • 0 likes

Solved!! Not getting 10 hours a month

Hi, I've been waiting for over a couple of months now for my FREE 10 hours to top up again but is doesn't seem to be getting updated for some reason. Any ideas why? Any help would be much appreciated. Cheers

  • Casual Listener
  • Hi, I've been waiting for over a couple of months now for my FREE 10 hours to top up again but is doesn't seem to be getting updated for some reason. Any ideas why?    Any help would be...
  • meahtenoha
  • Spotify
  • 292 Views
  • 3 replies
  • 0 likes
  • 292 Views
  • 3 replies
  • 0 likes

Need help with Radio Stations listed on my account.

For some strange reason I have a radio station (artist) listed on my account that I did NOT choose myself!? How can I remove this artist/radio station (and "similar artists" from my account? I find the music very offensive since it contains "explicit...

  • Casual Listener
  • For some strange reason I have a radio station (artist) listed on my account that I did NOT choose myself!? How can I remove this artist/radio station (and "similar artists" from my account? I find t...
  • greydogsma
  • Casual Listener
  • 897 Views
  • 2 replies
  • 0 likes
  • 897 Views
  • 2 replies
  • 0 likes

I Lost the My log in information

I lsot my log in information and i cant find the email that I have linked to the account. I always have the box checked "remeber me" on and my wife's friend logged her account to my computer. I tried to log into my account after, but I have seem to f...

  • Casual Listener
  • I lsot my log in information and i cant find the email that I have linked to the account. I always have the box checked "remeber me" on and my wife's friend logged her account to my computer. I tried...
  • Joe
  • Community Legend
  • 305 Views
  • 3 replies
  • 0 likes
  • 305 Views
  • 3 replies
  • 0 likes

Solved!! Can't pay for my spotify. Tried everything.

Hello! I got a problem. I created my account about 5 years ago and used my work email I had at the time.Now I have forgotten the password and just logged in using my facebook credz.Thing is now my subscription has expired and I want to pay for it aga...

  • Casual Listener
  • Hello!   I got a problem. I created my account about 5 years ago and used my work email I had at the time. Now I have forgotten the password and just logged in using my facebook credz. ...
  • Adam
  • Roadie
  • 402 Views
  • 7 replies
  • 0 likes
  • 402 Views
  • 7 replies
  • 0 likes

I am a premium member but it won't let me sync playlists on my iphone for offline mode

can anyone help i was charged the £9.99 for spotify premium...my playlists are fine on the laptop but still says to upgrade? I don't know what to do as i don't want to be charged again for something i have already paid for and my iphone spotify is no...

  • Casual Listener
  • can anyone help   i was charged the £9.99 for spotify premium...my playlists are fine on the laptop but still says to upgrade? I don't know what to do as i don't want to be charged again for...
  • Adam
  • Roadie
  • 617 Views
  • 4 replies
  • 0 likes
  • 617 Views
  • 4 replies
  • 0 likes

How to listen to US site with US commercials ?

Just tried to install Spotify but what a disappointment. The auto IP detection forced me to install the programm in German and worst of all I can get only German advertisements :(. My goal was to listen to Latin music and if possible commercials from...

  • Casual Listener
  • Just tried to install Spotify but what a disappointment. The auto IP detection forced me to install the programm in German and worst of all I can get only German advertisements :(. My goal was to lis...
  • Adam
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 158 Views
  • 1 replies
  • 0 likes

Forgoten Password - Email Not Recived

Hi, Thats it, THE problem with Spotify, I forgot my pass, need to upgrade my spoti account to premium but I cant, I send 3 or 4 times but no Email recived, Please Help!!! I've cheked to SPam and everything, just no email. I'm using an Spanish accaunt...

  • Regular
  • Hi, Thats it, THE problem with Spotify, I forgot my pass, need to upgrade my spoti account to premium but I cant, I send 3 or 4 times but no Email recived, Please Help!!! I've cheked to SPam and ever...
  • Taylor
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Solved!! Spotify 30 day free trial - Got Charged starting trial

Today I joined Spotify and started the 30 days Premium trial. However just got charged 30 MX (Mexican Pesos around 3 dollars) out of nowhere. I received an email from the Spotify System for a charge of 0.00 MX, however I also received an email from m...

  • Newbie
  • Today I joined Spotify and started the 30 days Premium trial. However just got charged 30 MX (Mexican Pesos around 3 dollars) out of nowhere. I received an email from the Spotify System for a charge ...
  • Taylor
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Private session keeps turning itself off

THis **bleep**ing annoying as hell. Stop turning off my private session. Make it permanent already! **bleep**!!

  • Casual Listener
  • THis **bleep**ing annoying as hell. Stop turning off my private session. Make it permanent already! **bleep**!!
  • Marco
  • Community Legend
  • 1367 Views
  • 1 replies
  • 0 likes
  • 1367 Views
  • 1 replies
  • 0 likes

Regarding signing up for premium?

I understand that you get changes for a whole mouth regardless when you sign up So when should I sign so I don't get charge twice in a mouth, at the 1 August ?

  • Music Fan
  • I understand that you get changes for a whole mouth regardless when you sign up   So when should I sign so I don't get charge twice in a mouth, at the 1 August ?
  • molle
  • Music Fan
  • 152 Views
  • 2 replies
  • 0 likes
  • Premium
  • 152 Views
  • 2 replies
  • 0 likes

Could I be logged out all devices?

I'm logged in to various friend's different devices. Just wondering if I could be logged out of them as soon as possible?

  • Casual Listener
  • I'm logged in to various friend's different devices. Just wondering if I could be logged out of them as soon as possible?
  • Taylor
  • Community Legend
  • 152 Views
  • 2 replies
  • 0 likes
  • Account
  • 152 Views
  • 2 replies
  • 0 likes

Premium lost after getting new phone number.

Hi there, I recently got a new phone-number. Like my last one I included Spotify premium in the monthly package. How can I activate my Spotify premium account using my new phone-number, without losing my playlists, and so on. Kind regards, Geert

  • Casual Listener
  • Hi there,   I recently got a new phone-number. Like my last one I included Spotify premium in the monthly package. How can I activate my Spotify premium account using my new phone-number, wi...
  • gmheuvel
  • Casual Listener
  • 246 Views
  • 2 replies
  • 0 likes
  • Account
  • 246 Views
  • 2 replies
  • 0 likes