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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82194 Views

9 replies

2 likes

Account
Login
  • 82194 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657756 Views

13 replies

4 likes

Account
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  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

739115 Views

18 replies

29 likes

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  • 18 replies
  • 29 likes

I need to change my credit card

I need to switch credit cards--deactivate my current credit card and activate a new one. (I need to make sure I won't get charged on both cards and get double billed.). How do I do this? Ricky

Newbie

I need to switch credit cards--deactivate my current credit card and activate a new one. (I need to make sure I won't get charged on both cards and get double billed.). How do I do this? Ricky

Joe

Community Legend

560 Views

1 replies

0 likes

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  • 1 replies
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Solved!! new releases not showing

Could anyone know how to solve the issue of the new releases not showing even though spotify's been reinstalled many times and the box in settings page is not checked.

Casual Listener

Could anyone know how to solve the issue of the new releases not showing even though spotify's been reinstalled many times and the box in settings page is not checked.

tin-henno

Casual Listener

619 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Nonsense feedback

Might be in the wrong forum, but I am not sure which one would be better. So I quite often report non-gapless albums via the online feedback form. Probably in vain, because they rarely get fixed, but I still keep doing it, A while ago, in addition to...

Roadie

Might be in the wrong forum, but I am not sure which one would be better.   So I quite often report non-gapless albums via the online feedback form. Probably in vain, because they rarel...

Adam

Roadie

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Please reset my devices

Please reset my devices and allow self service for this in the future. Thanks.

Visitor

Please reset my devices and allow self service for this in the future. Thanks.

Peter__

Community Legend

1076 Views

6 replies

1 likes

  • 1076 Views
  • 6 replies
  • 1 likes

Account being used somewhere else

Hello, I have encountered this problem before, and I was wondering if it would be possible to get e-mail notifications if another device attempts to access my Spotify account. The issue has been highly persistent in the past, and I would like to rene...

Newbie

Hello, I have encountered this problem before, and I was wondering if it would be possible to get e-mail notifications if another device attempts to access my Spotify account.  The issue has bee...

Joe

Community Legend

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

Email - Facebook

HELP: When I log into Spotify with my Facebook credentials, the email addresses do not match between the two (Facebook & Spotify). The correct email address is in my Facebook account, Spotify has the wrong email address. However when I attempt to cha...

Casual Listener

HELP:  When I log into Spotify with my Facebook credentials, the email addresses do not match between the two (Facebook & Spotify).   The correct email address is in my Faceboo...

lamiamurray

Newbie

438 Views

4 replies

0 likes

  • 438 Views
  • 4 replies
  • 0 likes

Log out all devices

Hi. My account just got hacked and I would like to log out all my devices? What do I do?

Casual Listener

Hi. My account just got hacked and I would like to log out all my devices? What do I do?

Liam

Community Legend

487 Views

2 replies

0 likes

  • 487 Views
  • 2 replies
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Facebook Deactivation, standard Spotify Account / Slow Buffering

Hi All, I was wondering how I could go about deactivating my facebook have being able to have spotify and not have it be reactivated. I tried to make a regular account but it would not allow me to due to my e-mail already being used. Should I just ma...

Visitor

Hi All,   I was wondering how I could go about deactivating my facebook have being able to have spotify and not have it be reactivated. I tried to make a regular account but it would not all...

Peter__

Community Legend

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Ending up on the wrong URL

Trying to go here: https://www.spotify.com/password-reset/ but end up here: www.spotify.com/us/. Why?

Newbie

Trying to go here: https://www.spotify.com/password-reset/ but end up here: www.spotify.com/us/. Why?

Peter__

Community Legend

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
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Solved!! Managing Artist Account

We are an unsigned band and posted our music through Zimbalam. Every semester we post a seasonal playlist to share the music we are currently listening with our fans. We've been doing it through the account of one of our members, but we would like to...

Newbie

We are an unsigned band and posted our music through Zimbalam. Every semester we post a seasonal playlist to share the music we are currently listening with our fans. We've been doing it through the ...

Liam

Community Legend

4498 Views

3 replies

0 likes

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  • 3 replies
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Spotify on Xbox

I want to play my spotify playlists during gameplay on Xbox. I've tried jam cast and it appears that the plugin has been removed from availability. I see that I can play local files that have been uploaded through iTunes, but seeing as there is not a...

Casual Listener

I want to play my spotify playlists during gameplay on Xbox. I've tried jam cast and it appears that the plugin has been removed from availability. I see that I can play local files that have been up...

Taylor

Community Legend

639 Views

1 replies

0 likes

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  • 1 replies
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Lost Playlists, help!

My favorite playlist has been deleted by accident.. please helppppp! It's called "Droid Sans Serif"I'm devasted

Newbie

My favorite playlist has been deleted by accident.. please helppppp!  It's called "Droid Sans Serif" I'm devasted 😞

Taylor

Community Legend

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Deleted Playlist

I'm SURE this has happed to others, but somewhere along the way I must have deleted a playlist since it's suddenly gone ... or maybe it's the first time I've realized it. Anyway to get that sucker back? Thanks!

Newbie

I'm SURE this has happed to others, but somewhere along the way I must have deleted a playlist since it's suddenly gone ... or maybe it's the first time I've realized it. Anyway to get that sucker ba...

Taylor

Community Legend

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Redeemed code, wrong subscription status

Hi! I redeemed a code to get Spotify premium, it got accepted and I got a receipt on my e-mail but the subscription status still says that I have Spotify free. I've tried to log in and out a few times (in the actual program as well as on the website)...

Casual Listener

Hi! I redeemed a code to get Spotify premium, it got accepted and I got a receipt on my e-mail but the subscription status still says that I have Spotify free. I've tried to log in and out a few ti...

emiljohan

Casual Listener

459 Views

4 replies

0 likes

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  • 4 replies
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I have two accounts. Sonos and android.

I signed up for Spotify premium through Sonos after my free trial had ended. Everything works fine. However when I downloaded the Spotify app onto my android and logged in via facebook I cannot get Spotify premium,it is asking for payment again. I ha...

Visitor

I signed up for Spotify premium through Sonos after my free trial had ended. Everything works fine. However when I downloaded the Spotify app onto my android and logged in via facebook I canno...

Adam

Roadie

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

How to change my country from US to Canada?

So I've been looking around these messages trying to figure this out but nothing really helps me. I go to school in the US and thats where I got spotify free, but now im in Canada for the summer and I can't use it anymore. People keep saying you have...

Casual Listener

So I've been looking around these messages trying to figure this out but nothing really helps me.  I go to school in the US and thats where I got spotify free, but now im in Canada for the sum...

Peter__

Community Legend

1731 Views

3 replies

0 likes

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  • 3 replies
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Not Connected to facebook but it is still showing my last username

Can someone help me? My girlfriend logged in to my spotify account using her facebook credentials instead of her account. I tried to disconnect from her facebook and relaunch the application and it is still not working. Can someone help me?

Newbie

Can someone help me? My girlfriend logged in to my spotify account using her facebook credentials instead of her account. I tried to disconnect from her facebook and relaunch the application and it i...

Taylor

Community Legend

324 Views

2 replies

0 likes

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  • 2 replies
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Recover deleted playlist

All of my playlists were erroneously deleted on 27 June 2013, could you please re-instate my playlists as they were on 26 June 2013. Thanks Nicowiff

Newbie

All of my playlists were erroneously deleted on 27 June 2013, could you please re-instate my playlists as they were on 26 June 2013.   Thanks   Nicowiff

Taylor

Community Legend

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Is there a way to save my playlists?

I want to login using my facebook account but I do not want to lose my playlists from my non-facebook account. Is there a way to save them, or do I just need to have two different accounts?

Visitor

I want to login using my facebook account but I do not want to lose my playlists from my non-facebook account. Is there a way to save them, or do I just need to have two different accounts?

Taylor

Community Legend

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

premium but not able to play offline playlist

hi, i just got premium 2 days ago and it have worked fine, but yesterday it stopped working, i cant play my offline lists, offline. even thoug i made them able to do that and they have worked fine, but now its not working. help?

Newbie

hi, i just got premium 2 days ago and it have worked fine, but yesterday it stopped working, i cant play my offline lists, offline. even thoug i made them able to do that and they have worked fine, b...

meahtenoha

Spotify

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes