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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80354 Views

9 replies

2 likes

Account
Login
  • 80354 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653692 Views

13 replies

4 likes

Account
  • 653692 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734101 Views

18 replies

29 likes

  • 734101 Views
  • 18 replies
  • 29 likes

Not Connected to facebook but it is still showing my last username

Can someone help me? My girlfriend logged in to my spotify account using her facebook credentials instead of her account. I tried to disconnect from her facebook and relaunch the application and it is still not working. Can someone help me?

Newbie

Can someone help me? My girlfriend logged in to my spotify account using her facebook credentials instead of her account. I tried to disconnect from her facebook and relaunch the application and it i...

Taylor

Community Legend

319 Views

2 replies

0 likes

  • 319 Views
  • 2 replies
  • 0 likes

Recover deleted playlist

All of my playlists were erroneously deleted on 27 June 2013, could you please re-instate my playlists as they were on 26 June 2013. Thanks Nicowiff

Newbie

All of my playlists were erroneously deleted on 27 June 2013, could you please re-instate my playlists as they were on 26 June 2013.   Thanks   Nicowiff

Taylor

Community Legend

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

Is there a way to save my playlists?

I want to login using my facebook account but I do not want to lose my playlists from my non-facebook account. Is there a way to save them, or do I just need to have two different accounts?

Visitor

I want to login using my facebook account but I do not want to lose my playlists from my non-facebook account. Is there a way to save them, or do I just need to have two different accounts?

Taylor

Community Legend

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

premium but not able to play offline playlist

hi, i just got premium 2 days ago and it have worked fine, but yesterday it stopped working, i cant play my offline lists, offline. even thoug i made them able to do that and they have worked fine, but now its not working. help?

Newbie

hi, i just got premium 2 days ago and it have worked fine, but yesterday it stopped working, i cant play my offline lists, offline. even thoug i made them able to do that and they have worked fine, b...

meahtenoha

Spotify

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Appliance account?

Hi, So I have a premium account and so does my wife. We each have our accounts connected to our private e-mail, facebook etc, use it on our laptops and phones daily, everyone is happy. But.. Yesterday I installed a Sonos system at home, connected all...

Casual Listener

Hi,   So I have a premium account and so does my wife. We each have our accounts connected to our private e-mail, facebook etc, use it on our laptops and phones daily, everyone is happy. 🙂 ...

Joe

Community Legend

576 Views

6 replies

0 likes

  • 576 Views
  • 6 replies
  • 0 likes

subscription

Hejsan! Mitt nuvarande spotifykonto, har fram tills nu gått via min operatör Telia. Eftersom jag nu har bytt operatör så undrar jag hur jag ska göra med mitt spotifykonto, flyttas det bara över till mitt mastercard eller hur ska jag göra? Tacksam för...

Newbie

Hejsan!   Mitt nuvarande spotifykonto, har fram tills nu gått via min operatör Telia. Eftersom jag nu har bytt operatör så undrar jag hur jag ska göra med mitt spotifykonto, flyttas det bara...

Liam

Community Legend

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Solved!! Account not updated after payment

Hi My subs for unlimted recently ran out. Yesterday I went in to spotify clicked to renew and paid for unlimited again. I was sent a spotify receipt however my account is still showing as spotify free. Not sure what to do. Could it be because I use a...

Casual Listener

Hi   My subs for unlimted recently ran out. Yesterday I went in to spotify clicked to renew and paid for unlimited again. I was sent a spotify receipt however my account is still showing as ...

Liam

Community Legend

981 Views

9 replies

0 likes

  • 981 Views
  • 9 replies
  • 0 likes

Solved!! Cancelled Subscription?

I cancelled my spotify subscription a few days ago and it told me my subscription would go out on 6/27/13. Today I checked my bank account on 6/28/13 and noticed that they billed me for another month, even though I had already cancelled my subscripti...

Casual Listener

I cancelled my spotify subscription a few days ago and it told me my subscription would go out on 6/27/13. Today I checked my bank account on 6/28/13 and noticed that they billed me for another month...

Joe

Community Legend

3749 Views

27 replies

0 likes

  • 3749 Views
  • 27 replies
  • 0 likes

Solved!! Problems with E-mail

Hi i have a problem with my account [Mod edit-username] the mail adress that is below [Mod edit-username] doesnt excist. My real e-mail is [Mod edit-email]. But when i try to change it to the correct e-mail it says that i already have an account with...

Newbie

Hi i have a problem with my account [Mod edit-username] the mail adress that is below [Mod edit-username] doesnt excist. My real e-mail is [Mod edit-email].   But when i try to change i...

Peter__

Community Legend

902 Views

4 replies

0 likes

  • 902 Views
  • 4 replies
  • 0 likes

Solved!! Facebook account disconnected

Somebody else was logged in spotify and connected their account to my facebook account. Now my original facebook-spotify account is in the limbo. I know the username number but I can't get it to connect with my facebook account so I can't log in. Is ...

Newbie

Somebody else was logged in spotify and connected their account to my facebook account. Now my original facebook-spotify account is in the limbo. I know the username number but I can't get it to conn...

Robbie

Spotify Legend

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Account Problem Paying for Nothing No Response on Support Ticket

I tried to sigh up for Premium months ago. Put in the card did all that...no upgrade, no credit card listed in my account. Well at least I am not getting charged. I filled a support ticket never heard back on solving this. But. you are charging my cr...

Visitor

I tried to sigh up for Premium months ago. Put in the card  did all that...no upgrade, no credit card listed in my account.  Well at least I am not getting charged. I filled a support ticke...

Robbie

Spotify Legend

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Solved!! country and travelling

Hi, by last two weeks I life in Stockholm but I'm from Poland. I'm going to back to Poland for 3 weeks and after one/two months come to Sweden for maybe one month. Yesterday I downloaded Spotify app and if I want subscribe it right now I must pay at ...

Casual Listener

Hi,   by last two weeks I life in Stockholm but I'm from Poland. I'm going to back to Poland for 3 weeks and after one/two months come to Sweden for maybe one month. Yesterday I downloaded S...

excu

Casual Listener

549 Views

4 replies

0 likes

  • 549 Views
  • 4 replies
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My premium is not working.

About a week ago i upgraded from spotify free to spotify premium, everything went fine although i didn't get the confirmation email sent, but when i log in at spotify.com it says that i have an premium account. The problem is that the premium doesn't...

Newbie

About a week ago i upgraded from spotify free to spotify premium, everything went fine although i didn't get the confirmation email sent, but when i log in at spotify.com it says that i have an premi...

Sam

Spotify

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Premium account not working

Hi! I upgraded my account to premium a few days ago but I havent got it yet. It says on my account on this site that I have an active premium account but both my computer and phone are still the free version. I have tried to uninstall it and reinstal...

Casual Listener

Hi!   I upgraded my account to premium a few days ago but I havent got it yet. It says on my account on this site that I have an active premium account but both my computer and phone are sti...

Peter__

Community Legend

397 Views

3 replies

0 likes

  • 397 Views
  • 3 replies
  • 0 likes

Solved!! Restoring a playlist.

I recently accidentally deleted a playlist called Erika. Is it possible to restore that?

Newbie

I recently accidentally deleted a playlist called Erika. Is it possible to restore that?

Robbie

Spotify Legend

704 Views

1 replies

0 likes

Windows
  • 704 Views
  • 1 replies
  • 0 likes

Solved!! I'm going to Japan for a year...

With a Premium account, will I be able to "stream" from my mobile in Japan?

Casual Listener

With a Premium account, will I be able to "stream" from my mobile in Japan?

squarezebra

Casual Listener

524 Views

2 replies

0 likes

  • 524 Views
  • 2 replies
  • 0 likes

Solved!! synchronization error: Hermes error code 404 (404 - not found)

I have two playlists which has simply put, dissapeared! I do belive the first one was named Ambient, the second one I don't know. In the log of my Linux client installation I found these two related entires: [spotify:user:deceased:playlist:4XVMcjR5Ub...

Casual Listener

I have two playlists which has simply put, dissapeared!   I do belive the first one was named Ambient, the second one I don't know.   In the log of my Linux client installation I fo...

root_op

Casual Listener

1127 Views

2 replies

0 likes

  • 1127 Views
  • 2 replies
  • 0 likes

Deleting Facebook Account

I am going to be deleting my Facebook profile, however my account was created with my facebook account with you guys. I want to know how I can disconnect it, so that I may delete my facebook account. Thank You Timothy Rogers

Visitor

I am going to be deleting my Facebook profile, however my account was created with my facebook account with you guys. I want to know how I can disconnect it, so that I may delete my facebook account....

Sam

Spotify

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Solved!! Help changing credit card!!

I need to change the credit card info on my spotify account, spotify website is no good and the app has no link to do it either. Is a there a quick fix to this? Anyone?

Newbie

I need to change the credit card info on my spotify account, spotify website is no good and the app has no link to do it either. Is a there a quick fix to this? Anyone?

earchide

Casual Listener

43337 Views

22 replies

0 likes

  • 43337 Views
  • 22 replies
  • 0 likes