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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420032 Views
  • 965 replies
  • 108 likes
  • Account
  • 420032 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185779 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185779 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103228 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103228 Views
  • 69 replies
  • 10 likes

what happens when i receive a gift subscription when i'm already a subscriber?

And also--if I were to gift a friend an e-card / gift-card and they are already a subscriber, what would happen for them? Thanks!

  • Newbie
  • And also--if I were to gift a friend an e-card / gift-card and they are already a subscriber, what would happen for them?   Thanks!
  • Robbie
  • Spotify Legend
  • 332 Views
  • 2 replies
  • 0 likes
  • 332 Views
  • 2 replies
  • 0 likes

spotify is charging money even if I don't have a premium account

I don't have a premium account and spotify continues charging me money every month!! How can I contact someone??? please help!

  • Visitor
  • I don't have a premium account and spotify continues charging me money every month!! How can I contact someone??? please help!
  • Peter__
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Why am i following 1000 people?

Hi Spotify, Apparently I follow more than 1,000 people on spotify, but I've never have clicked on so many people? Is this a bug of something? Please remove al people that i follow!

  • Casual Listener
  • Hi Spotify,   Apparently I follow more than 1,000 people on spotify, but I've never have clicked on so many people?   Is this a bug of something?   Please remove al people ...
  • PuceTundra
  • Casual Listener
  • 1417 Views
  • 2 replies
  • 1 likes
  • 1417 Views
  • 2 replies
  • 1 likes

Nopt able to access my spotify premium account

Hi, I initially got spotify and upgraded to spotify premium months and months ago, but have never been able to gain access to my premium account but have been charged for it since i started. I think I know what the problem is as follows: My initial s...

  • Newbie
  • Hi,   I initially got spotify and upgraded to spotify premium months and months ago, but have never been able to gain access to my premium account but have been charged for it since i starte...
  • Peter__
  • Community Legend
  • 205 Views
  • 2 replies
  • 0 likes
  • 205 Views
  • 2 replies
  • 0 likes

Solved!! Someone else is using my Spotify account

Hello, When I'm logged in on Spotify there is someone else name showing in the upper right corner. I am also getting e-mails that begins with that name who is shown in the spotify window. It's still the right e-mail address (mine). What do I have to ...

  • Regular
  • Hello,   When I'm logged in on Spotify there is someone else name showing in the upper right corner. I am also getting e-mails that begins with that name who is shown in the spotify window. ...
  • Peter__
  • Community Legend
  • 3161 Views
  • 10 replies
  • 0 likes
  • 3161 Views
  • 10 replies
  • 0 likes

Changed country settings, still can't log in to Spotify

Hi there! After multiple tries, I finally managed to get my spotify country settings to be changed to Singapore (formerly USA), but for some reason when i try to log in from Singapore, I still get the error message, "Your country does not match the o...

  • Visitor
  • Hi there! After multiple tries, I finally managed to get my spotify country settings to be changed to Singapore (formerly USA), but for some reason when i try to log in from Singapore, I still get th...
  • user-removed
  • Not applicable
  • 253 Views
  • 5 replies
  • 0 likes
  • 253 Views
  • 5 replies
  • 0 likes

Charged twice

Hello, I just bought spotify premium, and everything works well. But then I checked my bank account and Ive got charged twice for the premium. Why is that?

  • Casual Listener
  • Hello,   I just bought spotify premium, and everything works well. But then I checked my bank account and Ive got charged twice for the premium. Why is that?  
  • Joe
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

I have payed but still no Premium

I have recieved mail from both Facebook and Spotify that I`ve been charged 99 NOK and that my account will be upgrated to Premium. I`ve tried to log out and in again several times at my phone, computer and my ipad. Still no Premium.

  • Newbie
  • I have recieved mail from both Facebook and Spotify that I`ve been charged 99 NOK and that my account will be upgrated to Premium. I`ve tried to log out and in again several times at my phone, comput...
  • Adam
  • Roadie
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

NUS extra discount and gift card

I've had a premium account for about 6 months, with the NUS discount, and for my birthday last month, I was given a £10 spotify gift card. Since I already have a premium account, there is no point in me downloading tracks, and I am only entitled to o...

  • Newbie
  • I've had a premium account for about 6 months, with the NUS discount, and for my birthday last month, I was given a £10 spotify gift card. Since I already have a premium account, there is no point in...
  • Adam
  • Roadie
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Cannot manually connect to facebook

I signed up up for a spotify account seperate from my facebook account. Now I want to connect to Facebook with my Spotify account - is this possible? When I try to manually connect to FB it says there is an error.

  • Newbie
  • I signed up up for a spotify account seperate from my facebook account. Now I want to connect to Facebook with my Spotify account - is this possible? When I try to manually connect to FB it says ther...
  • Adam
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

2 accounts

This is another complaint about the same problem. Somehow I have been getting charged twice a month in my credit card few the last several months. I need to find out how to fix this. You have already told me a few things to try and its not working. A...

  • Visitor
  • This is another complaint about the same problem. Somehow I have been getting charged twice a month in my credit card few the last several months. I need to find out how to fix this. You have already...
  • Adam
  • Roadie
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

I don´t understand the subscription system.

The spotify service is great, but it´s not clear at all. I have activated my 48hr Trial, and I did the procedure to extend it to 30-day trial. But it still tells me It will expire in 2 days. Now I don´t really care about the trial, what I need is cle...

  • Newbie
  • The spotify service is great, but it´s not clear at all. I have activated my 48hr Trial, and I did the procedure to extend it to 30-day trial. But it still tells me It will expire in 2 days. Now I do...
  • Adam
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

My andriod phone wont let me login thru facebook

I recently formated my SD card ever sense my Spotify wont load. It works on my laptop and tablet. My Andriod will load spotify and ask me to log in. When I try to login thru facebook it goes to a webpage that says : Webpage cannot be displayed. I can...

  • Newbie
  • I recently formated my SD card ever sense my Spotify wont load. It works on my laptop and tablet. My Andriod will load spotify and ask me to log in. When I try to login thru facebook it goes to a web...
  • Adam
  • Roadie
  • 1029 Views
  • 1 replies
  • 0 likes
  • 1029 Views
  • 1 replies
  • 0 likes

Spotify premium expired before it should have.

Hello, I am using prepaid Spotify premium cards to pay for my subscription and 14th July I got a message about it expiring in 7 days, but today when logging into Spotify on PC (16th July) it says it has expired already. Why? " We thought you’d like t...

  • Casual Listener
  • Hello, I am using prepaid Spotify premium cards to pay for my subscription and 14th July I got a message about it expiring in 7 days, but today when logging into Spotify on PC (16th July) it says it ...
  • Adam
  • Roadie
  • 626 Views
  • 3 replies
  • 0 likes
  • 626 Views
  • 3 replies
  • 0 likes

Solved!! Upgrading to premium/no payment method

HiI just redeemed a $10 Spotidy gift card with the wrong subscription type "unlimited" and I wanted the "premium". When I try to upgrade it asks to add a payment method. I just want to use the $10 for a month of premium.Much appreciated.

  • Newbie
  • Hi I just redeemed a $10 Spotidy gift card with the wrong subscription type "unlimited" and I wanted the "premium". When I try to upgrade it asks to add a payment method. I just want to use the $...
  • Taylor
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

account

I somehow have 2 accounts that are being charged to my MasterCard, and have been for several months. I need to get one cancelled and would like to have my card credited for the months I've been charged for 2 accounts. Thanks

  • Visitor
  • I somehow have 2 accounts that are being charged to my MasterCard, and have been for several months. I need to get one cancelled and would like to have my card credited for the months I've been charg...
  • Taylor
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Accounts and Subscriptions

Please can someone help me? Some time ago, I used someone else's smart-phone to login to Spotify. Ever since then, they are getting full use out of my account if I pay for it. This is seriously annoying, as I hardly know this person. How do I get thi...

  • Casual Listener
  • Please can someone help me?    Some time ago, I used someone else's smart-phone to login to Spotify. Ever since then, they are getting full use out of my account if I pay for it. This i...
  • MichaelJerzak
  • Composer
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

I can't choose the correct expiration date when I try to sign up for Premium. Anyone who can help?

Hi. As it is written in the title to this message, I cannot choose the correct expiration date. It only allows me to choose up to 21 (the year in the expiration date) and mine is higher. Anyone who has the same problem? Thanks. Casper

  • Newbie
  • Hi.   As it is written in the title to this message, I cannot choose the correct expiration date. It only allows me to choose up to 21 (the year in the expiration date) and mine is higher. A...
  • meahtenoha
  • Spotify
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Solved!! I JUST WANT TO CANCEL MY ACCOUNT!!

I am unable to cancel my premuim account - i signed up for the month of free music and it wont let me cancel. It keeps saying that my password is wrong - I log in with facebook, i think i know my facebook password. I have tried multiple different bro...

  • Casual Listener
  • I am unable to cancel my premuim account - i signed up for the month of free music and it wont let me cancel. It keeps saying that my password is wrong - I log in with facebook, i think i know my fac...
  • Peter__
  • Community Legend
  • 2591 Views
  • 23 replies
  • 0 likes
  • 2591 Views
  • 23 replies
  • 0 likes