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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 334497 Views
  • 890 replies
  • 105 likes
  • Account
  • 334497 Views
  • 890 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147624 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147624 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 85972 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 85972 Views
  • 68 replies
  • 9 likes

I upgraded to Spotify Unlimited but I still get ads

Can you tell me why? Its really annoying - I paid £4.99 to not get ads and to make things more annoying all of the ads keep telling me to upgrade to unlimited...when i have done! I paid for unlimited on the 15/5/13 which was taken out of my account i...

  • Newbie
  • Can you tell me why?   Its really annoying - I paid £4.99 to not get ads and to make things more annoying all of the ads keep telling me to upgrade to unlimited...when i have done!  &...
  • Adam
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Disconnect from Facebook

I disconnected my Facebook from my spotify account (through edit>preference>social network) and after the automatical restart of spotify I had lost all of my playlists. I have a dedicated spotify account (I had my spotify account long before connecti...

  • Visitor
  • I disconnected my Facebook from my spotify account (through edit>preference>social network) and after the automatical restart of spotify I had lost all of my playlists. I have a dedicated spoti...
  • Adam
  • Roadie
  • 235 Views
  • 6 replies
  • 0 likes
  • 235 Views
  • 6 replies
  • 0 likes

Account Disabled and No Reply. SOS !!

My original premium account has been disabled because I had a problem with my Paypal payment. I´m not able to login in my account, user is disabled. I am trying to fix it since more than 1 month ago and is impossible to receive an answer from Spotify...

  • Casual Listener
  •   My original premium account has been disabled because I had a problem with my Paypal payment. I´m not able to login in my account, user is disabled. I am trying to fix it since more th...
  • Adam
  • Roadie
  • 365 Views
  • 5 replies
  • 0 likes
  • 365 Views
  • 5 replies
  • 0 likes

retreive deleted playlists

Hi, I accidentally deleted my wife's playlists. I thought I was just taking them aff my phone but off the account they went. Needless to say, I need help with this problem. Can I restore to the last iPhonr backup, or can you just find them. All the t...

  • Newbie
  • Hi, I accidentally deleted my wife's playlists. I thought I was just taking them aff my phone but off the account they went. Needless to say, I need help with this problem. Can I restore to the las...
  • Adam
  • Roadie
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Spotify Is Unable To Withdraw Funds...

Hey guys, can you take a look at my account status? My Paypal account has been charged 99 MXN, but when I opened Spotify on my computer the message popped out. Please help me!!

  • Newbie
  • Hey guys, can you take a look at my account status? My Paypal account has been charged 99 MXN, but when I opened Spotify on my computer the message popped out.  Please help me!!
  • Adam
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Deleted Facebook long ago

I deleted my Facebook that was connected to my spotify account long ago and I'm still being charged for my account every month though I don't use it or wish to use it and I have no idea how to stop paying. Also I have been paying for my ex girlfriend...

  • Newbie
  • I deleted my Facebook that was connected to my spotify account long ago and I'm still being charged for my account every month though I don't use it or wish to use it and I have no idea how to stop p...
  • Adam
  • Roadie
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

What to do when free trial ends in order to listen to music?

Hello spotify!My free trial ended, now it will not allow me to listen to my playlist. Do I have to pay? I so how do I?Thanks,Vivienne

  • Newbie
  • Hello spotify! My free trial ended, now it will not allow me to listen to my playlist. Do I have to pay? I so how do I? Thanks, Vivienne
  • MichaelJerzak
  • Composer
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Orange Subscription

Hello community, I recently switched mobile providers. I'm now using Orange (Switzerland), which includes a Spotify Premium subscription. I already had a Spotify account and I wanted to upgrade my free account to Spotify premium. I however always get...

  • Casual Listener
  • Hello community,   I recently switched mobile providers. I'm now using Orange (Switzerland), which includes a Spotify Premium subscription.   I already had a Spotify account and I wante...
  • Julian_Cooke
  • Casual Listener
  • 866 Views
  • 4 replies
  • 0 likes
  • 866 Views
  • 4 replies
  • 0 likes

forgott password but can login from app

Hi there, i have forgotten my password for spotify. i can login from the MAC App but i am not able to change my password because i don not know my old one I tried to reset the password on the login page but i did not recieved any mail. Thats strange....

  • Casual Listener
  • Hi there,   i have forgotten my password for spotify. i can login from the MAC App but i am not able to change my password because i don not know my old one 😞   I tried to reset th...
  • Peter__
  • Community Legend
  • 169 Views
  • 2 replies
  • 0 likes
  • 169 Views
  • 2 replies
  • 0 likes

HELP, moderator! : I can't use my Spotify.

Hello!: I have an account since some days ago, but I can't use it. Continously, a message tells me: "We haven't be able to connect your Spotify account with Facebook. Try again later". And my session closes. I don't know what I'm doing bad. The siste...

  • Visitor
  •        Hello!: I have an account since some days ago, but I can't use it. Continously, a message tells me: "We haven't be able to connect your Spotify account with Faceb...
  • Joe
  • Community Legend
  • 495 Views
  • 5 replies
  • 0 likes
  • 495 Views
  • 5 replies
  • 0 likes

Unlinking facebook

I'm planning on deactivating my facebook accunt, but now that I have a premium spotify account I don't want to give up on spotify. How would I go about detatching the two, or would I have to make an entirely new spotify account and pay again for prem...

  • Casual Listener
  • I'm planning on deactivating my facebook accunt, but now that I have a premium spotify account I don't want to give up on spotify. How would I go about detatching the two, or would I have to make an ...
  • iammattie
  • Casual Listener
  • 351 Views
  • 4 replies
  • 0 likes
  • 351 Views
  • 4 replies
  • 0 likes

A very unique problem--forgot my username, password, and email!

As the title says, my problem is very unique. I have no access to the (now-defunct) computer on which I had my Spotify Premium login stored, and I don't remember the username, password, or email that I used. I have banking/credit card information in ...

  • Casual Listener
  • As the title says, my problem is very unique. I have no access to the (now-defunct) computer on which I had my Spotify Premium login stored, and I don't remember the username, password, or email that...
  • IcemountainH2O
  • Casual Listener
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

Log off all devices

I just changed my password because someone was using my account can you please make sure all the devices I was logged into are logged out thank you

  • Newbie
  • I just changed my password because someone was using my account can you please make sure all the devices I was logged into are logged out thank you
  • Sam
  • Spotify
  • 337 Views
  • 1 replies
  • 1 likes
  • 337 Views
  • 1 replies
  • 1 likes

spotify won't won't.. STILL!

if someone does not call me to help me fix my Spotify I will cancel it today.. [Snip-Peter]Pandora never gives me problems I will go right back to them..

  • Casual Listener
  • if someone does not call me to help me fix my Spotify I will cancel it today.. [Snip-Peter] Pandora never gives me problems I will go right back to them..
  • Peter__
  • Community Legend
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Solved!! Sharing on Facebook - Advanced settings?

Hello, I have noticed that when i check the box "show what i listen to on Facebook", it actually shows more than that i am currently listening to - it also notifies my friends everytime i star a song or update a playlist. Is there any way to share on...

  • Regular
  • Hello,   I have noticed that when i check the box "show what i listen to on Facebook", it actually shows more than that i am currently listening to - it also notifies my friends everytime i st...
  • Peter__
  • Community Legend
  • 1224 Views
  • 3 replies
  • 1 likes
  • 1224 Views
  • 3 replies
  • 1 likes

Inloggning

Jag kan inte logga in på mitt Spotify! jag har försökt med allt!

  • Newbie
  • Jag kan inte logga in på mitt Spotify! jag har försökt med allt!
  • Peter__
  • Community Legend
  • 774 Views
  • 1 replies
  • 0 likes
  • 774 Views
  • 1 replies
  • 0 likes

upgrade from unlimited to premium

Hi, I already have S. Unlimited that last to september. However, I now want to change it into premium. I have a gift card and no Paypal account. How can i do this?

  • Newbie
  • Hi,   I already have S. Unlimited that last to september. However, I now want to change it into premium. I have a gift card and no Paypal account. How can i do this?
  • Peter__
  • Community Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Log out of all locations pls

Its driving me crazy, please log out of all locations pls. Ive changed the password but their still using my spotify since they're not logged out.

  • Casual Listener
  • Its driving me crazy, please log out of all locations pls. Ive changed the password but their still using my spotify since they're not logged out.
  • Peter__
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Go back to old Spotify

I would like to go back to the regular Spotify please. My username 1245064114 Thank You. I don't like new Spotify device.

  • Visitor
  • I would like to go back to the regular Spotify please. My username 1245064114    Thank You. I don't like new Spotify device.
  • SplAciD
  • Casual Listener
  • 374 Views
  • 4 replies
  • 0 likes
  • 374 Views
  • 4 replies
  • 0 likes

premium package

I am currently in 30 day premium trial and definitely going to continue subscribing . Card is on file and waiting to be charged when 30 days is up. Wondering why I cant download my playlists and listen in offline mode. If it's because Im in trial per...

  • Visitor
  • I am currently in 30 day premium trial and definitely going to continue subscribing . Card is on file and waiting to be charged when 30 days is up. Wondering why I cant download my playlists and list...
  • Peter__
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes