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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1840 Views
  • 0 replies
  • 8 likes
  • Security
  • 1840 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 448697 Views
  • 970 replies
  • 108 likes
  • Account
  • 448697 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199635 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199635 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108718 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108718 Views
  • 72 replies
  • 11 likes

"Error , oops something went wrong" when purchasing a gift card!

This error happens more often than I'd be willing to accept it... Yesterday I bought 3 codes for my friends... Now, this morning, I am trying to purchase a spotify giftcard, I select 1 month, paypal, input the name and emails, insert the captcha, the...

  • Casual Listener
  • This error happens more often than I'd be willing to accept it...   Yesterday I bought 3 codes for my friends...   Now, this morning, I am trying to purchase a spotify giftcard...
  • Peter__
  • Community Legend
  • 1180 Views
  • 5 replies
  • 1 likes
  • 1180 Views
  • 5 replies
  • 1 likes

Spotify Premium Gone?!

Hello,I recently went abroad on a cruise for over 2 weeks. I have had spotify premium for the past few months (check spotacct207) and I have been able to make playlists offline, etc. so I know I had premium. During the trip, I got an error code 408 s...

  • Visitor
  • Hello, I recently went abroad on a cruise for over 2 weeks. I have had spotify premium for the past few months (check spotacct207) and I have been able to make playlists offline, etc. so I know I ha...
  • Adam
  • Roadie
  • 1100 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1100 Views
  • 6 replies
  • 0 likes

Solved!! I've downloaded Spotify from the app store, but am unable to view my account settings via the app.

Hi All, I downloaded the spotify app today, I currently have 48 hours of my trial left. In the T&C it says that I should switch my subsciption type to free from my spotify settings. However the settings available from the app don't seem to have an op...

  • Casual Listener
  • Hi All,   I downloaded the spotify app today, I currently have 48 hours of my trial left. In the T&C it says that I should switch my subsciption type to free from my spotify settings. Ho...
  • daveplaysgames
  • Casual Listener
  • 294 Views
  • 2 replies
  • 0 likes
  • 294 Views
  • 2 replies
  • 0 likes

Username

How do I change my username on my Spotify account? Thanks

  • Casual Listener
  • How do I change my username on my Spotify account? Thanks
  • Adam
  • Roadie
  • 223 Views
  • 3 replies
  • 0 likes
  • 223 Views
  • 3 replies
  • 0 likes

Charged for free Trial

I have been charged for the free trial, even though I was very careful to cancel it after the 30 days. Any attempts to contact Spotify have been unsuccessful so far, becase my email address linked to this account refuses to change, regardless of the ...

  • Casual Listener
  • I have been charged for the free trial, even though I was very careful to cancel it after the 30 days. Any attempts to contact Spotify have been unsuccessful so far, becase my email address linked ...
  • Jamie
  • Spotify Legend
  • 255 Views
  • 4 replies
  • 0 likes
  • 255 Views
  • 4 replies
  • 0 likes

App on iphone

My spotify premium isn't working at my phone. I can log in but all the songs are unplayable. /jan.martensson

  • Newbie
  • My spotify premium isn't working at my phone. I can log in but all the songs are unplayable. /jan.martensson
  • Jamie
  • Spotify Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Changing profile name

I need to get my profile name chaged. There is a spelling error. I can not create a new account as I can only have one account per email. How can I change this?

  • Casual Listener
  • I need to get my profile name chaged.  There is a spelling error.  I can not create a new account as I can only have one account per email.  How can I change this?
  • ragmoppet
  • Casual Listener
  • 255 Views
  • 3 replies
  • 0 likes
  • 255 Views
  • 3 replies
  • 0 likes

Solved!! Tried to re-subscribe but accidentally did it through Facebook instead of my username.

I tried to re-subscribe but used FB instead of my username and it treated it as if were a separate account. How do i get it back? They are both linked with the same email.

  • Visitor
  • I tried to re-subscribe but used FB instead of my username and it treated it as if were a separate account. How do i get it back? They are both linked with the same email.
  • Peter__
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

spotify took my itunes playlists

Hello folks, I had synched my spotify to match my itunes songs, but now those songs have dissappeared from my itunes, and there for not on my ipod anymore.....how can I retrieve these?

  • Newbie
  • Hello folks, I had synched my spotify to match my itunes songs, but now those songs have dissappeared from my itunes, and there for not on my ipod anymore.....how can I retrieve these?  
  • Joe
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Trying to stop an automatic payment!!

Where is costumer service when u need them!?!?!?!?!?!!? REALLY NO PHONE NUMBER!!!..Spotify is becoming more of a financial burden than i realized.

  • Newbie
  • Where is costumer service when u need them!?!?!?!?!?!!? REALLY NO PHONE NUMBER!!!..Spotify is becoming more of a financial burden than i realized.
  • Peter__
  • Community Legend
  • 572 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 572 Views
  • 1 replies
  • 0 likes

Payment occurred, But i i have cancelled my subscription

Hi, After the premium free month, i decides to cancel my subscription (i'm Going on holiday), only for this month.<br><br>Unfortunately, Spotify has taken the money, and the month started.<br><br>I tried to contact the Client Service, But without a r...

  • Casual Listener
  • Hi, After the premium free month, i decides to cancel my subscription (i'm Going on holiday), only for this month.&lt;br&gt;&lt;br&gt;Unfortunately, Spotify has taken the money, and t...
  • Peter__
  • Community Legend
  • 232 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 232 Views
  • 3 replies
  • 0 likes

Solved!! Wrong Facebook Linked to My Spotify

A friend mistakenly linked his Facebook to my Spotify account and imported all his friends, etc. I need to have his Facebook profile unlinked from my account so that I may link mine instead. Please help. Thank you!

  • Regular
  • A friend mistakenly linked his Facebook to my Spotify account and imported all his friends, etc.  I need to have his Facebook profile unlinked from my account so that I may link mine instead. &n...
  • Peter__
  • Community Legend
  • 1535 Views
  • 15 replies
  • 0 likes
  • 1535 Views
  • 15 replies
  • 0 likes

Can't change my country!

I'm currently stationed in Italy with the US Military and I need to change my country from Italy to USA so that I can upgrade my account to Spotify. How on earth do I do this? Any help would be GREATLY appreciated!

  • Newbie
  • I'm currently stationed in Italy with the US Military and I need to change my country from Italy to USA so that I can upgrade my account to Spotify. How on earth do I do this? Any help would be GREAT...
  • Peter__
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 225 Views
  • 1 replies
  • 0 likes

Only 2 ours of music weekly

Hi. I have only 150minuits of music per week, what happend? somebody has this problem?. I think that usualy 10 ours for free music, or not? please help

  • Casual Listener
  • Hi. I have only 150minuits of music per week, what happend? somebody has this problem?. I think that usualy 10 ours for free music, or not? please help
  • Peter__
  • Community Legend
  • 384 Views
  • 3 replies
  • 0 likes
  • 384 Views
  • 3 replies
  • 0 likes

Second computer does not show my followers, playlists, etc.

Hi, I originally downloaded Spotify on my windows desktop. I started following people, I made a playlist, and had a few people follow me. I then downloaded Spotify on my Macbook and it thinks it's a brand new account even though I'm using the same on...

  • Casual Listener
  • Hi,   I originally downloaded Spotify on my windows desktop. I started following people, I made a playlist, and had a few people follow me. I then downloaded Spotify on my Macbook and it thi...
  • Peter__
  • Community Legend
  • 326 Views
  • 2 replies
  • 0 likes
  • Account
  • 326 Views
  • 2 replies
  • 0 likes

Please help - not recognizing me as a Premium user on one screen/Recognizing me on another...!

Please help; 2nd request. I changed my password and now I'm getting "Get Spotify" as though I am a new user; while on another screen it recognizes that I have a premium account (paid up to date, etc.) As this is a 2nd request for assistance, please h...

  • Casual Listener
  • Please help; 2nd request.   I changed my password and now I'm getting "Get Spotify" as though I am a new user; while on another screen it recognizes that I have a premium account (paid up to...
  • Peter__
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
  • 169 Views
  • 1 replies
  • 0 likes

Signed up for 30 days trial but doesn't appear

I have just set up my 30 day free trial, entered my payment details and it said I'd get charged from the 27.08.2013 unless I cancelled my subscription, however, now when I go into my account it says "You are currently using spotify free" This really ...

  • Casual Listener
  • I have just set up my 30 day free trial, entered my payment details and it said I'd get charged from the 27.08.2013 unless I cancelled my subscription, however, now when I go into my account it says ...
  • Peter__
  • Community Legend
  • 393 Views
  • 5 replies
  • 0 likes
  • Account
  • 393 Views
  • 5 replies
  • 0 likes

Solved!! Payment

For some reason, Spotify either sends me the message "Sorry, wrong password." or "Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your current payment details plea...

  • Casual Listener
  • For some reason, Spotify either sends me the message "Sorry, wrong password." or "Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're ...
  • Adam
  • Roadie
  • 2077 Views
  • 14 replies
  • 0 likes
  • 2077 Views
  • 14 replies
  • 0 likes

Somebody else is listening to my spotify account

I've changed my password but somebody is still on my spotify, can you please disconnect all users connected to my spotify?

  • Casual Listener
  • I've changed my password but somebody is still on my spotify, can you please disconnect all users connected to my spotify? 
  • Taylor
  • Community Legend
  • 236 Views
  • 2 replies
  • 0 likes
  • 236 Views
  • 2 replies
  • 0 likes

Payments

I've had £119.88 taken out my bank by spotify I have not authorised this payment how can I contact them there is no phone number anywhere

Thanks

  • Casual Listener
  • I've had £119.88 taken out my bank by spotify I have not authorised this payment how can I contact them there is no phone number anywhere <br><br>Thanks
  • Liam
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 220 Views
  • 1 replies
  • 0 likes