Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • carlosxn
  • Casual Listener
  • 262370 Views
  • 512 replies
  • 34 likes
  • Account
    Free
  • 262370 Views
  • 512 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13030 Views
  • 6 replies
  • 11 likes
  • Security
  • 13030 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529051 Views
  • 989 replies
  • 113 likes
  • Account
  • 529051 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128062 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128062 Views
  • 74 replies
  • 12 likes

Bought Unlimited (and was charged), but account still says "Free"...

Hello, A monthy ago I bought Unlimited and the charge showed up on my credit card, but (a) I was never able to get the client to recognize it and (b) now, my account at the Web site shows that I am not signed up for Unlimited, even though immdiately ...

  • Casual Listener
  • Hello,   A monthy ago I bought Unlimited and the charge showed up on my credit card, but (a) I was never able to get the client to recognize it and (b) now, my account at the Web site shows ...
  • tjlongo
  • Casual Listener
  • 242 Views
  • 2 replies
  • 0 likes
  • Account
    Unlimited
  • 242 Views
  • 2 replies
  • 0 likes

Solved!! My profile says I have a free account, but I pay Premium and I cannot cancel my suscription

Hi everybody, I want to cancel my Premium suscription for next month. The problem is that when I log in my account, It says that I have a free account (what is not true), so It doesn't offer my the chance to cancel my suscription. What should I do? I...

  • Casual Listener
  • Hi everybody, I want to cancel my Premium suscription for next month. The problem is that when I log in my account, It says that I have a free account (what is not true), so It doesn't offer my the...
  • Eneidaeida
  • Casual Listener
  • 423 Views
  • 2 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 423 Views
  • 2 replies
  • 0 likes

Cant apply payment info

Hi there. Just been trying to use the 30 days of Premium Trial, but I cant enter my VISA info. Tried 2 different cards now, in various browsers, but gets the same msg every time: Declined, please check or change payment details. Have tried to apply t...

  • Casual Listener
  • Hi there.   Just been trying to use the 30 days of Premium Trial, but I cant enter my VISA info. Tried 2 different cards now, in various browsers, but gets the same msg every time:  &nbs...
  • omadhaun
  • Casual Listener
  • 3069 Views
  • 9 replies
  • 0 likes
  • 3069 Views
  • 9 replies
  • 0 likes

spotify premium delated everything

Hi, Today I've started my 30 days of the Spotify Premium's trial. Now I've realized I've lost all my lists... What happen??? Please help me... My user name is breakingsmiles.

  • Casual Listener
  • Hi,   Today I've started my 30 days of the Spotify Premium's trial. Now I've realized I've lost all my lists... What happen???   Please help me...   My user name is breakin...
  • Peter__
  • Community Legend
  • 318 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 318 Views
  • 5 replies
  • 0 likes

Can't update payment method

When trying to update my credit card information, I get a generic error that simply says "Could not update payment details - Sorry, we could not update your payment details." I have already confirmed all of my information is correct and have used thi...

  • Casual Listener
  • When trying to update my credit card information, I get a generic error that simply says "Could not update payment details - Sorry, we could not update your payment details."   I have alread...
  • Peter__
  • Community Legend
  • 594 Views
  • 3 replies
  • 0 likes
  • 594 Views
  • 3 replies
  • 0 likes

10 hours limit?

The Spotify software keeps saying that my monthly 10 hours of free listening are up. As far as I understand 10 hours a month equals 2,5 hours a week so any given monday should be okay to start a new period of listening. But no matter how long I wait ...

  • Casual Listener
  • The Spotify software keeps saying that my monthly 10 hours of free listening are up. As far as I understand 10 hours a month equals 2,5 hours a week so any given monday should be okay to start a ne...
  • Peter__
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Changing profile picture?

I created my spotify account with my email address only, and recently decided to update it to link with my facebook. My profile picture is now being displayed on the small icon on the top right corner next to the megaphone icon that shows notificatio...

  • Casual Listener
  • I created my spotify account with my email address only, and recently decided to update it to link with my facebook. My profile picture is now being displayed on the small icon on the top right corne...
  • Peter__
  • Community Legend
  • 526 Views
  • 3 replies
  • 0 likes
  • Account
  • 526 Views
  • 3 replies
  • 0 likes

Reporting Hackers

My account was hacked by [snip - privacy] Mayby you can ban that e-mail? I know that hackers probably have several accounts but every little thing helps. Also I think other people should also report when being hacked here. Regards e0300752

  • Casual Listener
  • My account was hacked by [snip - privacy] Mayby you can ban that e-mail? I know that hackers probably have several accounts but every little thing helps.   Also I think other people shou...
  • Adam
  • Roadie
  • 586 Views
  • 1 replies
  • 0 likes
  • 586 Views
  • 1 replies
  • 0 likes

EDIT VERSUS EXPLICIT

THIS IS JUST SOME FEEDBACK BUT FOR A PREMIUM SERVICE I ONLY GET EDITED SONGS? NO EXPLICIT? I MAY JUST DISCONTINUE MY SERVICE WITH SPOTIFY, IM SO DISAPPOINTED AND UNSATISFIED. SO SAD.

  • Newbie
  • THIS IS JUST SOME FEEDBACK BUT FOR A PREMIUM SERVICE I ONLY GET EDITED SONGS? NO EXPLICIT? I MAY JUST DISCONTINUE MY SERVICE WITH SPOTIFY, IM SO DISAPPOINTED AND UNSATISFIED. SO SAD.
  • Adam
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Probleem met spotify status!

Ik betaal op dit moment elke maand voor Spotify Unlimited. Vanaf nu wil ik overstappen op Spotify Premium. Toen ik keek bij mijn huidige abbonements status stond er dat ik op dit moment Spotify Free gebruik, terwijl dit niet zo is. Ook kan ik niet me...

  • Visitor
  • Ik betaal op dit moment elke maand voor Spotify Unlimited. Vanaf nu wil ik overstappen op Spotify Premium. Toen ik keek bij mijn huidige abbonements status stond er dat ik op dit moment Spot...
  • Adam
  • Roadie
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

STOP CHARGING ME TOO!

This is the least efficient system I've ever used and you're stealing money from me! Your FAQs and Help completely useless.... You owe me 20 GBP: Pay Up

  • Casual Listener
  • This is the least efficient system I've ever used and you're stealing money from me! Your FAQs and Help completely useless....   You owe me 20 GBP: Pay Up      
  • Adam
  • Roadie
  • 540 Views
  • 5 replies
  • 0 likes
  • 540 Views
  • 5 replies
  • 0 likes

30 day trial overlaps my prepaid premium period

Hi This morning I received an email that my 6 month prepaid premium was about to expire in a week. So I decided to get a monthly subscription this time, with the 30 day trial. The problem is that it says that I will get charged on September 26, which...

  • Visitor
  • Hi This morning I received an email that my 6 month prepaid premium was about to expire in a week. So I decided to get a monthly subscription this time, with the 30 day trial. The problem is that i...
  • Adam
  • Roadie
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Nonsense feedback

Might be in the wrong forum, but I am not sure which one would be better. So I quite often report non-gapless albums via the online feedback form. Probably in vain, because they rarely get fixed, but I still keep doing it, A while ago, in addition to...

  • Roadie
  • Might be in the wrong forum, but I am not sure which one would be better.   So I quite often report non-gapless albums via the online feedback form. Probably in vain, because they rarel...
  • Adam
  • Roadie
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Restablecimiento de contraseña

Es muy lioso. ¿Cómo se establece la nueva contraseña? En realidad me gustaría usar una vieja pero creo no me dejarán y el problema es que se me cierra el spotify muy a menudo y siempre tengo que pasar horas intentando establecer una nueva contraseña....

  • Newbie
  • Es muy lioso. ¿Cómo se establece la nueva contraseña? En realidad me gustaría usar una vieja pero creo no me dejarán y el problema es que se me cierra el spotify muy  a menudo y siempre tengo qu...
  • Adam
  • Roadie
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Entrar facebook

Hola, no consigo con mi cuenta de spotify sincronizarlo con facebook. Ademas, creo q el otro dia se me creo una cuenta diferente entrando con facebook. Podeis ayudarme?Usuario spotify: rubenglez87Facebook: [snip]El tema es q sin facebook no puedo com...

  • Regular
  • Hola, no consigo con mi cuenta de spotify sincronizarlo con facebook. Ademas, creo q el otro dia se me creo una cuenta diferente entrando con facebook. Podeis ayudarme? Usuario spotify: rubenglez87 ...
  • Adam
  • Roadie
  • 721 Views
  • 1 replies
  • 0 likes
  • 721 Views
  • 1 replies
  • 0 likes

Deleted playlist

Morning, I attempted to reply on the "Deleted a playlist?" topic but the reply is greyed out. I was using the spotify app as soon as I did it I hit CMD Z and nothing happened. The playlist was titled ROCK OUT! Thank you!

  • Visitor
  • Morning,   I attempted to reply on the "Deleted a playlist?" topic but the reply is greyed out.   I was using the spotify app as soon as I did it I hit CMD Z and nothing happened. ...
  • Taylor
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • Other
  • 180 Views
  • 1 replies
  • 0 likes

keeping username while upgrading

hi! I'm about to upgrade my account from unlimited to premium. Can I keep my username?

  • Newbie
  • hi! I'm about to upgrade my account from unlimited to premium. Can I keep my username?
  • Jamie
  • Spotify Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 197 Views
  • 1 replies
  • 0 likes

My engagement playlist is gone!

Help! It was for my engagement party which is on Saturday and I was deleting a song and deleted a playlist... It was called young and beautiful :'(

  • Newbie
  • Help! It was for my engagement party which is on Saturday and I was deleting a song and deleted a playlist... It was called young and beautiful :'(  
  • Jamie
  • Spotify Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 188 Views
  • 1 replies
  • 0 likes

I have an unwanted person on spotify

Someone got my password and now is using my spotify all the time, and I can't can you guys boot them?

  • Visitor
  • Someone got my password and now is using my spotify all the time, and I can't can you guys boot them?
  • MichaelJerzak
  • Composer
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
  • 199 Views
  • 1 replies
  • 0 likes

Pixelated screen in Windows 8

Hey, I just got a new laptop with Windows 8, with spotify already loaded on it. Im finding that the graphics are really poor, really pixelated, but only in spotify. Any one else experiencing this? Its also deleted all my playlists, but that may be an...

  • Visitor
  • Hey,    I just got a new laptop with Windows 8, with spotify already loaded on it. Im finding that the graphics are really poor, really pixelated, but only in spotify. Any one else expe...
  • Peter__
  • Community Legend
  • 998 Views
  • 1 replies
  • 0 likes
  • 998 Views
  • 1 replies
  • 0 likes