Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hello, A monthy ago I bought Unlimited and the charge showed up on my credit card, but (a) I was never able to get the client to recognize it and (b) now, my account at the Web site shows that I am not signed up for Unlimited, even though immdiately ...
Hi everybody, I want to cancel my Premium suscription for next month. The problem is that when I log in my account, It says that I have a free account (what is not true), so It doesn't offer my the chance to cancel my suscription. What should I do? I...
Hi there. Just been trying to use the 30 days of Premium Trial, but I cant enter my VISA info. Tried 2 different cards now, in various browsers, but gets the same msg every time: Declined, please check or change payment details. Have tried to apply t...
Hi, Today I've started my 30 days of the Spotify Premium's trial. Now I've realized I've lost all my lists... What happen??? Please help me... My user name is breakingsmiles.
When trying to update my credit card information, I get a generic error that simply says "Could not update payment details - Sorry, we could not update your payment details." I have already confirmed all of my information is correct and have used thi...
The Spotify software keeps saying that my monthly 10 hours of free listening are up. As far as I understand 10 hours a month equals 2,5 hours a week so any given monday should be okay to start a new period of listening. But no matter how long I wait ...
I created my spotify account with my email address only, and recently decided to update it to link with my facebook. My profile picture is now being displayed on the small icon on the top right corner next to the megaphone icon that shows notificatio...
My account was hacked by [snip - privacy] Mayby you can ban that e-mail? I know that hackers probably have several accounts but every little thing helps. Also I think other people should also report when being hacked here. Regards e0300752
THIS IS JUST SOME FEEDBACK BUT FOR A PREMIUM SERVICE I ONLY GET EDITED SONGS? NO EXPLICIT? I MAY JUST DISCONTINUE MY SERVICE WITH SPOTIFY, IM SO DISAPPOINTED AND UNSATISFIED. SO SAD.
Ik betaal op dit moment elke maand voor Spotify Unlimited. Vanaf nu wil ik overstappen op Spotify Premium. Toen ik keek bij mijn huidige abbonements status stond er dat ik op dit moment Spotify Free gebruik, terwijl dit niet zo is. Ook kan ik niet me...
This is the least efficient system I've ever used and you're stealing money from me! Your FAQs and Help completely useless.... You owe me 20 GBP: Pay Up
Hi This morning I received an email that my 6 month prepaid premium was about to expire in a week. So I decided to get a monthly subscription this time, with the 30 day trial. The problem is that it says that I will get charged on September 26, which...
Might be in the wrong forum, but I am not sure which one would be better. So I quite often report non-gapless albums via the online feedback form. Probably in vain, because they rarely get fixed, but I still keep doing it, A while ago, in addition to...
Es muy lioso. ¿Cómo se establece la nueva contraseña? En realidad me gustaría usar una vieja pero creo no me dejarán y el problema es que se me cierra el spotify muy a menudo y siempre tengo que pasar horas intentando establecer una nueva contraseña....
Hola, no consigo con mi cuenta de spotify sincronizarlo con facebook. Ademas, creo q el otro dia se me creo una cuenta diferente entrando con facebook. Podeis ayudarme?Usuario spotify: rubenglez87Facebook: [snip]El tema es q sin facebook no puedo com...
Morning, I attempted to reply on the "Deleted a playlist?" topic but the reply is greyed out. I was using the spotify app as soon as I did it I hit CMD Z and nothing happened. The playlist was titled ROCK OUT! Thank you!
hi! I'm about to upgrade my account from unlimited to premium. Can I keep my username?
Help! It was for my engagement party which is on Saturday and I was deleting a song and deleted a playlist... It was called young and beautiful :'(
Someone got my password and now is using my spotify all the time, and I can't can you guys boot them?
Hey, I just got a new laptop with Windows 8, with spotify already loaded on it. Im finding that the graphics are really poor, really pixelated, but only in spotify. Any one else experiencing this? Its also deleted all my playlists, but that may be an...