Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

83960 Views

9 replies

2 likes

Account
Login
  • 83960 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

660086 Views

13 replies

4 likes

Account
  • 660086 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

741961 Views

18 replies

29 likes

  • 741961 Views
  • 18 replies
  • 29 likes

Disposal problems, "Followers and Followed", for the second consecutive

Hi Peter, again... From the March 28, that I have this problem unresolved, I thought it was a point of failure, but has been repeated... My name of Usuari is maitetxu.xiu

Regular

Hi Peter, again... From the March 28, that I have this problem unresolved, I thought it was a point of failure, but has been repeated... My name of Usuari is maitetxu.xiu

Peter__

Community Legend

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

Deleting Accounts

I somehow have two accounts that are confusing me like crazy -- I just want to delete both of the open accounts I currently have, so I can reopen a new, unrelated account. How do I go about doing this?

Newbie

I somehow have two accounts that are confusing me like crazy -- I just want to delete both of the open accounts I currently have, so I can reopen a new, unrelated account. How do I go about doing thi...

Taylor

Community Legend

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

No password reset email being sent

Hi! I'm not getting any of the password reset emails. I think I know the issue (my email being linked to my original account and facebook). If you could remove the facebook account, that will hopefully fix things, as they did in this forum post. Than...

Casual Listener

Hi! I'm not getting any of the password reset emails. I think I know the issue (my email being linked to my original account and facebook). If you could remove the facebook account, that will hopeful...

Peter__

Community Legend

1245 Views

6 replies

0 likes

  • 1245 Views
  • 6 replies
  • 0 likes

Favorites list doesn't sync and got messed up

Hi, I have the feeling that the favorites list (the starred tracks) can help me to benefit the great spotify experience. So, I would like to start over building my favorites list. I deleted my favorite tracks using the Mac client for Spotify. I thoug...

Newbie

Hi,   I have the feeling that the favorites list (the starred tracks) can help me to benefit the great spotify experience. So, I would like to start over building my favorites list.  ...

Peter__

Community Legend

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

Solved!! My Logitech squeezebox touch reports that I have been banned by spotify!

Tried to play spotify tonight and the squeeze box reports that I have been banned! It won't play anything. It was working 2 days ago. I am paid up on an unlimited account..... Anyone heard of this?

Casual Listener

Tried to play spotify tonight and the squeeze box reports that I have been banned! It won't play anything. It was working 2 days ago. I am paid up on an unlimited account..... Anyone heard of this?

Peter__

Community Legend

1192 Views

4 replies

0 likes

  • 1192 Views
  • 4 replies
  • 0 likes

10 hours limit with a new account

Hello, I've had my profile up and running with facebook for around 1 ½ weeks but now I already have the 10 hours limit although I've read that this shouldn't be applied until you've been active for 6 months? Is there anything I can do about this?

Casual Listener

Hello, I've had my profile up and running with facebook for around 1 ½ weeks but now I already have the 10 hours limit although I've read that this shouldn't be applied until you've been active for...

Peter__

Community Legend

442 Views

3 replies

0 likes

  • 442 Views
  • 3 replies
  • 0 likes

Android log in

I have been using premium for about a year since the last time my spotify app on my android phone updated itself I cannot log in. I had originally used my facebook log in now it just directs me to FB a page that is no longer active. I used my phone a...

Visitor

I have been using premium for about a year since  the last time my spotify app on my android phone updated itself I cannot log in. I had originally used my facebook log in now it just directs me...

user-removed

Not applicable

374 Views

3 replies

0 likes

  • 374 Views
  • 3 replies
  • 0 likes

Retrieve old playlist which was deleted

HiI would be enormously greatful if a moderator could help me retrieve an old playlist. It means a lot more than just some songs in a descent order.Big thanks,Leo

Newbie

Hi I would be enormously greatful if a moderator could help me retrieve an old playlist. It means a lot more than just some songs in a descent order. Big thanks, Leo

Jamie

Spotify Legend

1116 Views

1 replies

0 likes

  • 1116 Views
  • 1 replies
  • 0 likes

Forgot my pasword, and the reply wasn't very helpful.

Hi, I am trying to log into my account on my ipod but I forgot my password, which means I can"t change it. I got a reply to check here, and I keep seeing that there is supposed to be a reset password link, but I am not finding it... Can anyone help m...

Newbie

Hi, I am trying to log into my account on my ipod but I forgot my password, which means I can"t change it. I got a reply to check here, and I keep seeing that there is supposed to be a reset password...

Peter__

Community Legend

295 Views

1 replies

1 likes

  • 295 Views
  • 1 replies
  • 1 likes

Solved!! How do I access Free Spotify on my Windows Phone?

I have a free account. I recently installed the Spotify app for Windows Phone 8 and was able to access my music and play it without problem. Today, I received an email saying that I have exhausted my 48-hour Premium account free trial and asking if I...

Casual Listener

I have a free account.  I recently installed the Spotify app for Windows Phone 8 and was able to access my music and play it without problem.  Today, I received an email saying that I ha...

Peter__

Community Legend

3986 Views

7 replies

2 likes

  • 3986 Views
  • 7 replies
  • 2 likes

Spotify

I paid for spotify on my phonebill but it isn't working and I already logged out and back in

Newbie

I paid for spotify on my phonebill but it isn't working and I already logged out and back in

Jamie

Spotify Legend

343 Views

2 replies

0 likes

  • 343 Views
  • 2 replies
  • 0 likes

Premium Student discount not working

Hi, Im trying to register for premium using my NUS card to get the 50% discount but when i put in my password to verify it i get the message "This feature is currently unavailable. Please try again later." and have been for ages now. Thanks for any h...

Casual Listener

Hi, Im trying to register for premium using my NUS card to get the 50% discount but when i put in my password to verify it i get the message "This feature is currently unavailable. Please try again...

biancaalfieri

Newbie

6202 Views

10 replies

1 likes

  • 6202 Views
  • 10 replies
  • 1 likes

I can't get emails from spotify

I'm trying to create a password to use but I can't get the email, I tried to create a support request and I never go the automated email, I looked back at my emails and I've never once gotten an email from spotify and it's not going to spam or anythi...

Casual Listener

I'm trying to create a password to use but I can't get the email, I tried to create a support request and I never go the automated email, I looked back at my emails and I've never once gotten an emai...

joost9

Newbie

5526 Views

7 replies

1 likes

  • 5526 Views
  • 7 replies
  • 1 likes

Cant login to spotify ANYWHERE

I had been a long time spotify, since it came out in the U.S basically. However i stopped using it because it wouldn't let me log in. I cant log in via the website, the desktop client, on-line, or even via facebook. Spotify gives me no error memssage...

Casual Listener

I had been a long time spotify, since it came out in the U.S basically. However i stopped using it because it wouldn't let me log in. I cant log in via the website, the desktop client, on-line, or ev...

Jamie

Spotify Legend

387 Views

5 replies

0 likes

  • 387 Views
  • 5 replies
  • 0 likes

Solved!! Using Spotify abroad?

Hi! I am moving from the Netherlands to Peru this summer. I have a premium account, which I pay from a Dutch bank account. Can I fully use Spotify in Peru? Or do I need to unsubscribe? And my husband, he wants to have an account too, and will buy a n...

Casual Listener

Hi!   I am moving from the Netherlands to Peru this summer. I have a premium account, which I pay from a Dutch bank account.  Can I fully use Spotify in Peru? Or do I need to unsubscr...

Peter__

Community Legend

1865 Views

4 replies

0 likes

  • 1865 Views
  • 4 replies
  • 0 likes

my account say to upgrade to premium and i was on premium

hi my brother has spotify premium and he says it was working in the morning and now it says he need to to upgrade and he paid it 2 weeks ago along with mine he has turn on and off his phone he doenst know what to do help ! please

Newbie

hi my brother has spotify premium and he says it was working in the morning and now it says he need to to upgrade and he paid it 2 weeks ago along with mine     he has turn on and off...

Peter__

Community Legend

261 Views

3 replies

0 likes

  • 261 Views
  • 3 replies
  • 0 likes

Solved!! Help! Facebook doesn't show my shared playlists!

Hello, Ive recently tried to share a Spotify playlist I made on my facebook page. It has me set up the account conection but when I click the Share button it only shows up as a blank post with a option to "get spotify" "share" or like" with not info ...

Newbie

Hello, Ive recently tried to share a Spotify playlist I made on my facebook page. It has me set up the account conection but when I click the Share button  it only shows up as a blank post w...

Peter__

Community Legend

1038 Views

1 replies

1 likes

  • 1038 Views
  • 1 replies
  • 1 likes

Email Addressess mess

Hello. I have 1 account. Username: daalpadu Email: [removed by mod] I want to change my email to my primary domain: [email removed by mod] - When I try it says email already in use. If I try to "Forgot password?" for [email removed by mod] it says th...

Newbie

Hello.   I have 1 account.   Username: daalpadu Email: [removed by mod]   I want to change my email to my primary domain: [email removed by mod] - When I try it says emai...

neonklubba

Regular

473 Views

5 replies

0 likes

  • 473 Views
  • 5 replies
  • 0 likes

Solved!! Link Spotify to new Facebook account rather than old Facebook account

Hi I have a new Facebook account and would like to unlink my Spotify account from my old one and transfer my subscription and playlists to my new Facebook account. I have Spotify Premium through Virgin Mobile. What would I ned to do to link my Spotif...

Casual Listener

Hi   I have a new Facebook account and would like to unlink my Spotify account from my old one and transfer my subscription and playlists to my new Facebook account.   I have Spotify Pr...

Adam

Roadie

2619 Views

4 replies

0 likes

  • 2619 Views
  • 4 replies
  • 0 likes

cant find the premium code

I got spotify premium for the first time today, but the premium code was sent to an old e-mail adress, who is deleted. What do to?? I have updated my emil now, but I still can't reach the code.

Newbie

I got spotify premium for the first time today, but the premium code was sent to an old e-mail adress, who is deleted. What do to??  I have updated my emil now, but I still can't reach the code....

MikeyB

Community Legend

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes