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Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8992 Views
  • 1 replies
  • 9 likes
  • Security
  • 8992 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481183 Views
  • 979 replies
  • 111 likes
  • Account
  • 481183 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210671 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210671 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120745 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120745 Views
  • 72 replies
  • 12 likes

Problems with password reset

Hi, I've been having trouble with password reset for a while now. I've tried resetting my password a number of times over the past month, but I never receive the password reset email. I know I'm using the correct email, as I can still get to my accou...

  • Casual Listener
  • Hi,   I've been having trouble with password reset for a while now.  I've tried resetting my password a number of times over the past month, but I never receive the password reset email...
  • salbison
  • Casual Listener
  • 391 Views
  • 2 replies
  • 0 likes
  • 391 Views
  • 2 replies
  • 0 likes

I was charged incorrectly for my services.

I have the Premium Spotify service for $9.99 and I was charged $10.97 on 8/9/2013 on my credit card. And I need to know why?? I never changed my services. On my Spotify account it says that I will be charged on 8/24/13 for $9.99.

  • Newbie
  • I have the Premium Spotify service for $9.99 and I was charged $10.97 on 8/9/2013 on my credit card. And I need to know why?? I never changed my services. On my Spotify account it says that I will be...
  • Peter__
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 202 Views
  • 1 replies
  • 0 likes

Just upgraded premium, but not getting email with mobile password?

Have checked spam folder, email address (ensured it was correct acct), and hit "get password" for mobile device multiple times... But my password hasn't come and I can't log on via my iPhone!

Please help... Order ID 237983793017

Thanks,

Nicole

  • Newbie
  • Have checked spam folder, email address (ensured it was correct acct), and hit "get password" for mobile device multiple times... But my password hasn't come and I can't log on via my iPhone! <br&...
  • Peter__
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 188 Views
  • 1 replies
  • 0 likes

Following people bug

In my profile there is written that I follow something like 100 people, instead they are around 40.. I tried to unfollow everybody and there was written Following 50, but after click on it there was written I did not follow anybody, even if upstairs ...

  • Music Fan
  • In my profile there is written that I follow something like 100 people, instead they are around 40.. I tried to unfollow everybody and there was written Following 50, but after click on it there was ...
  • Fede17
  • Music Fan
  • 791 Views
  • 13 replies
  • 0 likes
  • Subscription
  • 791 Views
  • 13 replies
  • 0 likes

Facebook connection problem- desktop program

The desktop login for Spotify won't take my facebook login. I am able to login to both facebook and spotify using facebook on the internet using MSIE.

  • Newbie
  • The desktop login for Spotify won't take my facebook login.  I am able to login  to both facebook and spotify using facebook on the internet using MSIE.
  • Peter__
  • Community Legend
  • 277 Views
  • 2 replies
  • 0 likes
  • 277 Views
  • 2 replies
  • 0 likes

I'd like to log without facebook

Hello, I would like to use spotify without facebook. But since I created my account with facebook, it seems impossible to do the other way. Do you have any solutions ? Thank

  • Newbie
  • Hello, I would like to use spotify without facebook. But since I created my account with facebook, it seems impossible to do the other way. Do you have any solutions ?   Thank
  • Taylor
  • Community Legend
  • 355 Views
  • 3 replies
  • 0 likes
  • 355 Views
  • 3 replies
  • 0 likes

My 'top playlists' are incorrect.

Hi, I have published playlists on my account that has 4, 5, 7 and 15 followers but my 'top playlists' on my spotify profile only shows some of these. One of my playlists with 4 followers isn't showing and the one with 15 isn't either. Instead two pla...

  • Regular
  • Hi,   I have published playlists on my account that has 4, 5, 7 and 15 followers but my 'top playlists' on my spotify profile only shows some of these. One of my playlists with 4 followers i...
  • sanderbrostrom
  • Regular
  • 543 Views
  • 7 replies
  • 0 likes
  • Unlimited
  • 543 Views
  • 7 replies
  • 0 likes

NUS Discount

I have been a member for a couple of months now. I now want to add my NUS card onto my account so I can recieve the £5 a month deal, how do I do it. Any help will be appreciated.

  • Newbie
  • I have been a member for a couple of months now. I now want to add my NUS card onto my account so I can recieve the £5 a month deal, how do I do it. Any help will be appreciated.
  • Joe
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Phone

I am signed up for the Premium package, I can access it on my desk top but not from my iphone. It worked during the trial period but now I can't play anything offline on my iphone like before.

  • Casual Listener
  • I am signed up for the Premium package, I can access it on my desk top but not from my iphone. It worked during the trial period but now    I can't play anything offline on my&nbsp...
  • Peter__
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 166 Views
  • 1 replies
  • 0 likes

Upgraded Issue

I had to upgrade my subscription again b/c something happened with my credit card. I have restarted my computer and re downloaded spotify and it still says I have a free account. Please help!

  • Regular
  • I had to upgrade my subscription again b/c something happened with my credit card. I have restarted my computer and re downloaded spotify and it still says I have a free account. Please help! 
  • Peter__
  • Community Legend
  • 375 Views
  • 5 replies
  • 0 likes
  • Premium
  • 375 Views
  • 5 replies
  • 0 likes

Not letting me log in through any of the browsers (mobile, browser, or desktop)

Hey everyone. I tried logging into spotify earlier today to listen to music whilst doing some very boring work. I tried logging in to my normal account through facebook on the desktop version and it let me in, but I encountered a situation very simil...

  • Casual Listener
  • Hey everyone.    I tried logging into spotify earlier today to listen to music whilst  doing some very boring work. I tried logging in to my normal account through facebook on the ...
  • jimiman67
  • Casual Listener
  • 409 Views
  • 2 replies
  • 0 likes
  • Account
  • 409 Views
  • 2 replies
  • 0 likes

PayPal direct debit issue

HelloI have contacted somone from spotify support staff through email and it was not that helpful.Here is my case:Since I ever started using spotify, I have payed with the direct debit option bank account, which means that PayPal automatically pulls ...

  • Casual Listener
  • Hello I have contacted somone from spotify support staff through email and it was not that helpful. Here is my case: Since I ever started using spotify, I have payed with the direct debit op...
  • Ammar
  • Casual Listener
  • 2491 Views
  • 6 replies
  • 0 likes
  • 2491 Views
  • 6 replies
  • 0 likes

Can't activate spotify on sonos anymore

Hi there, I used to have spotify active on my sonos, we changed our Internet provider from DSL to Comcast Cable & The spotify app wouldn't work. I removed the spotify app, now when I try to add the spotify app back on to sonos, I get a error message ...

  • Casual Listener
  • Hi there, I used to have spotify active on my sonos, we changed our Internet provider from DSL to Comcast Cable & The spotify app wouldn't work. I removed the spotify app, now when I try to add ...
  • Peter__
  • Community Legend
  • 2210 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 2210 Views
  • 3 replies
  • 0 likes

Solved!! Facebook-connection

My daughter has connected her Facebook with my Spotify. How can I disconnect?

  • Casual Listener
  • My daughter has connected her Facebook with my Spotify. How can I disconnect?
  • Marthenn
  • Casual Listener
  • 397 Views
  • 2 replies
  • 0 likes
  • Account
  • 397 Views
  • 2 replies
  • 0 likes

NUS discount outside UK

Hi peeps, I got my NUS student card today and got it delivered to Ireland as an Open University student. Im just wondering now if I can still get the discount having an Irish spotify account or is this limited only to UK accounts? Would appreciate an...

  • Visitor
  • Hi peeps, I got my NUS student card today and got it delivered to Ireland as an Open University student. Im just wondering now if I can still get the discount having an Irish spotify account or is th...
  • Peter__
  • Community Legend
  • 810 Views
  • 5 replies
  • 1 likes
  • 810 Views
  • 5 replies
  • 1 likes

Spotify suddenly not letting me to go online

Hi, I have a paid spotify account that I use with desktop and android. Today the android app logged me out and is not letting me to login anymore. Actually it lets me to login but instantly goes offline and then logs me out. I tried to use the deskto...

  • Newbie
  • Hi,   I have a paid spotify account that I use with desktop and android. Today the android app logged me out and is not letting me to login anymore. Actually it lets me to login but instantl...
  • Peter__
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 261 Views
  • 1 replies
  • 0 likes

Profile not loading

I am having issues with seeing playlists on a profile I follow. It spins and never loads the playlists. This is the only profile I'm having issues with, and friends of mine are experiencing the same issue. I've checked if it is a setting on my end bu...

  • Newbie
  • I am having issues with seeing playlists on a profile I follow.  It spins and never loads the playlists.  This is the only profile I'm having issues with, and friends of mine are experienci...
  • Peter__
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • Free
    Other
    Premium
    Subscription
  • 336 Views
  • 1 replies
  • 0 likes

Spotify Unlimited as a gift

Hi. Ive got a unlimited gift card but my PIN are unreadable. What can i do?

  • Visitor
  •   Hi. Ive got a unlimited gift card but my PIN are unreadable. What can i do?
  • Taylor
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 208 Views
  • 1 replies
  • 0 likes

Ändrade kortuppgifter

HejJag upptäckte att mitt Spotify inte funkade, har fått nytt kontokort o glömt ändra kortnr hos er- klantigt! Det stod att ni inte kommer att dra ngt förrän nästa billing o jag misstänker då att tjänsten inte kommer fungera förrän nästa månad. Kan j...

  • Newbie
  • Hej Jag upptäckte att mitt Spotify inte funkade, har fått nytt kontokort o glömt ändra kortnr hos er- klantigt! Det stod att ni inte kommer att dra ngt förrän nästa billing o jag misstänker då at...
  • Adam
  • Roadie
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Facebook account deleted but cannot acces spotify anymore.

Hello,I deleted my facebook account, but now I cannot acces my spotify account anymore. I was linked but before I deleted the facebook, I unlinked it.. does it take some time or .. ?Username : 1149852670When I'm trying to recieve my password or chang...

  • Newbie
  • Hello, I deleted my facebook account, but now I cannot acces my spotify account anymore. I was linked but before I deleted the facebook, I unlinked it.. does it take some time or .. ? Username ...
  • Adam
  • Roadie
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes