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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1597 Views
  • 0 replies
  • 7 likes
  • Security
  • 1597 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445915 Views
  • 970 replies
  • 108 likes
  • Account
  • 445915 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199041 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199041 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • jgbanm65v5z8gvpajr9i
  • Visitor
  • 108311 Views
  • 71 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108311 Views
  • 71 replies
  • 11 likes

Nopt able to access my spotify premium account

Hi, I initially got spotify and upgraded to spotify premium months and months ago, but have never been able to gain access to my premium account but have been charged for it since i started. I think I know what the problem is as follows: My initial s...

  • Newbie
  • Hi,   I initially got spotify and upgraded to spotify premium months and months ago, but have never been able to gain access to my premium account but have been charged for it since i starte...
  • Peter__
  • Community Legend
  • 218 Views
  • 2 replies
  • 0 likes
  • 218 Views
  • 2 replies
  • 0 likes

Solved!! Someone else is using my Spotify account

Hello, When I'm logged in on Spotify there is someone else name showing in the upper right corner. I am also getting e-mails that begins with that name who is shown in the spotify window. It's still the right e-mail address (mine). What do I have to ...

  • Regular
  • Hello,   When I'm logged in on Spotify there is someone else name showing in the upper right corner. I am also getting e-mails that begins with that name who is shown in the spotify window. ...
  • Peter__
  • Community Legend
  • 3241 Views
  • 10 replies
  • 0 likes
  • 3241 Views
  • 10 replies
  • 0 likes

Changed country settings, still can't log in to Spotify

Hi there! After multiple tries, I finally managed to get my spotify country settings to be changed to Singapore (formerly USA), but for some reason when i try to log in from Singapore, I still get the error message, "Your country does not match the o...

  • Visitor
  • Hi there! After multiple tries, I finally managed to get my spotify country settings to be changed to Singapore (formerly USA), but for some reason when i try to log in from Singapore, I still get th...
  • user-removed
  • Not applicable
  • 277 Views
  • 5 replies
  • 0 likes
  • 277 Views
  • 5 replies
  • 0 likes

Charged twice

Hello, I just bought spotify premium, and everything works well. But then I checked my bank account and Ive got charged twice for the premium. Why is that?

  • Casual Listener
  • Hello,   I just bought spotify premium, and everything works well. But then I checked my bank account and Ive got charged twice for the premium. Why is that?  
  • Joe
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

I have payed but still no Premium

I have recieved mail from both Facebook and Spotify that I`ve been charged 99 NOK and that my account will be upgrated to Premium. I`ve tried to log out and in again several times at my phone, computer and my ipad. Still no Premium.

  • Newbie
  • I have recieved mail from both Facebook and Spotify that I`ve been charged 99 NOK and that my account will be upgrated to Premium. I`ve tried to log out and in again several times at my phone, comput...
  • Adam
  • Roadie
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

NUS extra discount and gift card

I've had a premium account for about 6 months, with the NUS discount, and for my birthday last month, I was given a £10 spotify gift card. Since I already have a premium account, there is no point in me downloading tracks, and I am only entitled to o...

  • Newbie
  • I've had a premium account for about 6 months, with the NUS discount, and for my birthday last month, I was given a £10 spotify gift card. Since I already have a premium account, there is no point in...
  • Adam
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Cannot manually connect to facebook

I signed up up for a spotify account seperate from my facebook account. Now I want to connect to Facebook with my Spotify account - is this possible? When I try to manually connect to FB it says there is an error.

  • Newbie
  • I signed up up for a spotify account seperate from my facebook account. Now I want to connect to Facebook with my Spotify account - is this possible? When I try to manually connect to FB it says ther...
  • Adam
  • Roadie
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

2 accounts

This is another complaint about the same problem. Somehow I have been getting charged twice a month in my credit card few the last several months. I need to find out how to fix this. You have already told me a few things to try and its not working. A...

  • Visitor
  • This is another complaint about the same problem. Somehow I have been getting charged twice a month in my credit card few the last several months. I need to find out how to fix this. You have already...
  • Adam
  • Roadie
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

I don´t understand the subscription system.

The spotify service is great, but it´s not clear at all. I have activated my 48hr Trial, and I did the procedure to extend it to 30-day trial. But it still tells me It will expire in 2 days. Now I don´t really care about the trial, what I need is cle...

  • Newbie
  • The spotify service is great, but it´s not clear at all. I have activated my 48hr Trial, and I did the procedure to extend it to 30-day trial. But it still tells me It will expire in 2 days. Now I do...
  • Adam
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

My andriod phone wont let me login thru facebook

I recently formated my SD card ever sense my Spotify wont load. It works on my laptop and tablet. My Andriod will load spotify and ask me to log in. When I try to login thru facebook it goes to a webpage that says : Webpage cannot be displayed. I can...

  • Newbie
  • I recently formated my SD card ever sense my Spotify wont load. It works on my laptop and tablet. My Andriod will load spotify and ask me to log in. When I try to login thru facebook it goes to a web...
  • Adam
  • Roadie
  • 1041 Views
  • 1 replies
  • 0 likes
  • 1041 Views
  • 1 replies
  • 0 likes

Spotify premium expired before it should have.

Hello, I am using prepaid Spotify premium cards to pay for my subscription and 14th July I got a message about it expiring in 7 days, but today when logging into Spotify on PC (16th July) it says it has expired already. Why? " We thought you’d like t...

  • Casual Listener
  • Hello, I am using prepaid Spotify premium cards to pay for my subscription and 14th July I got a message about it expiring in 7 days, but today when logging into Spotify on PC (16th July) it says it ...
  • Adam
  • Roadie
  • 659 Views
  • 3 replies
  • 0 likes
  • 659 Views
  • 3 replies
  • 0 likes

Solved!! Upgrading to premium/no payment method

HiI just redeemed a $10 Spotidy gift card with the wrong subscription type "unlimited" and I wanted the "premium". When I try to upgrade it asks to add a payment method. I just want to use the $10 for a month of premium.Much appreciated.

  • Newbie
  • Hi I just redeemed a $10 Spotidy gift card with the wrong subscription type "unlimited" and I wanted the "premium". When I try to upgrade it asks to add a payment method. I just want to use the $...
  • Taylor
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

account

I somehow have 2 accounts that are being charged to my MasterCard, and have been for several months. I need to get one cancelled and would like to have my card credited for the months I've been charged for 2 accounts. Thanks

  • Visitor
  • I somehow have 2 accounts that are being charged to my MasterCard, and have been for several months. I need to get one cancelled and would like to have my card credited for the months I've been charg...
  • Taylor
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Accounts and Subscriptions

Please can someone help me? Some time ago, I used someone else's smart-phone to login to Spotify. Ever since then, they are getting full use out of my account if I pay for it. This is seriously annoying, as I hardly know this person. How do I get thi...

  • Casual Listener
  • Please can someone help me?    Some time ago, I used someone else's smart-phone to login to Spotify. Ever since then, they are getting full use out of my account if I pay for it. This i...
  • MichaelJerzak
  • Composer
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

I can't choose the correct expiration date when I try to sign up for Premium. Anyone who can help?

Hi. As it is written in the title to this message, I cannot choose the correct expiration date. It only allows me to choose up to 21 (the year in the expiration date) and mine is higher. Anyone who has the same problem? Thanks. Casper

  • Newbie
  • Hi.   As it is written in the title to this message, I cannot choose the correct expiration date. It only allows me to choose up to 21 (the year in the expiration date) and mine is higher. A...
  • meahtenoha
  • Spotify
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Solved!! I JUST WANT TO CANCEL MY ACCOUNT!!

I am unable to cancel my premuim account - i signed up for the month of free music and it wont let me cancel. It keeps saying that my password is wrong - I log in with facebook, i think i know my facebook password. I have tried multiple different bro...

  • Casual Listener
  • I am unable to cancel my premuim account - i signed up for the month of free music and it wont let me cancel. It keeps saying that my password is wrong - I log in with facebook, i think i know my fac...
  • Peter__
  • Community Legend
  • 2738 Views
  • 23 replies
  • 0 likes
  • 2738 Views
  • 23 replies
  • 0 likes

Remaining on login screen

Hi I have installed Spotify to my Nokia XpressMusic 5800 and I have created a device password as well. When I now try to log in I first can accept the terms and conditions but then after some seconds I am back in the login screen. User name and passw...

  • Casual Listener
  • Hi  I have installed Spotify to my Nokia XpressMusic 5800 and I have created a device password as well. When I now try to log in I first can accept the terms and conditions but then after...
  • Paponke
  • Casual Listener
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

No response through contact form

I submitted a question on the contact form and never got a response. Spam box is empty. Spotify Case # 00790770 The question: We are a university and using Spotify. We were charged for tax. Where do I send my tax exempt form to remove the tax charged...

  • Newbie
  • I submitted a question on the contact form and never got a response. Spam box is empty. Spotify Case # 00790770   The question:   We are a university and using Spotify.  We wer...
  • Sam
  • Spotify
  • 321 Views
  • 2 replies
  • 0 likes
  • 321 Views
  • 2 replies
  • 0 likes

Payment failed for 30 day trial?

I have been trying to upgrade my Spotify for the 30 day free premium trial. I have put in my card information correctly over 5 or 6 times and keep getting the same message. " Payment failed Sorry, we couldn't process your order. Please review our Pay...

  • Newbie
  • I have been trying to upgrade my Spotify for the 30 day free premium trial. I have put in my card information correctly over 5 or 6 times and keep getting the same message. " Payment failed Sorry...
  • Peter__
  • Community Legend
  • 830 Views
  • 1 replies
  • 0 likes
  • 830 Views
  • 1 replies
  • 0 likes