Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 406303 Views
  • 958 replies
  • 107 likes
  • Account
  • 406303 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1176034 Views
  • 119 replies
  • 113 likes
  • Account
  • 1176034 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100032 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100032 Views
  • 68 replies
  • 10 likes

Solved!! HELP ME PLEASE!

I bought a 10$ gift card and didn't know the difference between unlimited and premium so I click on unlimited but I only got it because I though it would work on my Ipod but it doesn't so how do I switch to premium the one that works on everything an...

  • Newbie
  • I bought a 10$ gift card and didn't know the difference between unlimited and premium so I click on unlimited  but I only got it because I though it would work on my Ipod but it doesn't so ...
  • Sam
  • Spotify
  • 346 Views
  • 5 replies
  • 0 likes
  • 346 Views
  • 5 replies
  • 0 likes

Solved!! I pay for premium but when I log in it says I don't have premium!!! PLEASE HELP

I have been charged 2 months in a row for premium but when I had to relog in on my iphone about a month ago it says that my account does not have premium. At the same time I never logged out of my account from my tablet and I get my premium feature. ...

  • Newbie
  • I have been charged 2 months in a row for premium but when I had to relog in on my iphone about a month ago it says that my account does not have premium.  At the same time I never logged out of...
  • 420bizzender
  • Casual Listener
  • 418 Views
  • 5 replies
  • 0 likes
  • 418 Views
  • 5 replies
  • 0 likes

Can't update payment details

Hi. I have a virtual card called MBNET which allows me to make payments like if it was a Visa card. Yet, since I can only use one number per transaction, I need to change the payment details of my Spotify Premium account. What happened is that I tota...

  • Casual Listener
  • Hi.   I have a virtual card called MBNET which allows me to make payments like if it was a Visa card. Yet, since I can only use one number per transaction, I need to change the payment detai...
  • Peter__
  • Community Legend
  • 1104 Views
  • 3 replies
  • 0 likes
  • 1104 Views
  • 3 replies
  • 0 likes

Do you need internet access to logon with spotify offline?

Hi. Quick question. Do you have to have internet access to log onto spotify even if you want to listen offline? I am going on a trip without internet access so was thinking of buying a premium account, adding some music to my playlist to listen to la...

  • Casual Listener
  • Hi. Quick question. Do you have to have internet access to log onto spotify even if you want to listen offline? I am going on a trip without internet access so was thinking of buying a premium acco...
  • Joe
  • Community Legend
  • 69341 Views
  • 9 replies
  • 1 likes
  • 69341 Views
  • 9 replies
  • 1 likes

Solved!! Charged for the free trial

Hi, I signed up for the spotify free trial and only noticed about a week after signing up that I've been charged!Can anyone help with this?I tried to contact someone from Spotify via the contact form but didn't get any reply apart from a survey on ho...

  • Casual Listener
  • Hi, I signed up for the spotify free trial and only noticed about a week after signing up that I've been charged! Can anyone help with this? I tried to contact someone from Spotify via the contact ...
  • Liam
  • Community Legend
  • 426 Views
  • 3 replies
  • 0 likes
  • 426 Views
  • 3 replies
  • 0 likes

Can't change e-mail & Can't resubscribe

Hello. Firstly, I can't change my e-mail for this account. I've tried resetting it, but it says that there's no account associated with the new e-mail, but when I try to change this account to the new e-mail it doesn't work. What should I do? Secondl...

  • Casual Listener
  • Hello. Firstly, I can't change my e-mail for this account. I've tried resetting it, but it says that there's no account associated with the new e-mail, but when I try to change this account to the ne...
  • frutuz
  • Casual Listener
  • 404 Views
  • 4 replies
  • 0 likes
  • 404 Views
  • 4 replies
  • 0 likes

Solved!! I have Spotify Premium but can't access mobile from outside the U.S.

Sorry if this has been asked before, but I couldn't find anything on either google or by searching these forums (briefly).I have a paid subscription to Spotify Premium and want to take advantage of the mobile service, but the problem is I'm currently...

  • Regular
  • Sorry if this has been asked before, but I couldn't find anything on either google or by searching these forums (briefly). I have a paid subscription to Spotify Premium and want to take advantage ...
  • Peter__
  • Community Legend
  • 1769 Views
  • 12 replies
  • 0 likes
  • 1769 Views
  • 12 replies
  • 0 likes

Playlists and Premium have been wiped!

I brought spotify premium, the code worked so I started syncing my playlists Today my ipod restarted and when I went back onto spotify my playlists had gone I tried to fix it for ages and resorted to logging out then back into my spotify on my deskto...

  • Casual Listener
  • I brought spotify premium, the code worked so I started syncing my playlists   Today my ipod restarted and when I went back onto spotify my playlists had gone   I tried to fix it fo...
  • Liam
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Disconnected Facebook from first account now being charged for two/ need to delete second account.

I'm having a problem, I disconnected my Facebook from my original account, and tried to sign in again so I pressed the log in with Facebook button. Said I did not have a subscription, so I entered my information. Now I'm being charged for 2 premium a...

  • Casual Listener
  • I'm having a problem, I disconnected my Facebook from my original account, and tried to sign in again so I pressed the log in with Facebook button. Said I did not have a subscription, so I entered my...
  • alwaysxconfused
  • Casual Listener
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes

Use more than one premium code.

Hello, I'm using a 3 month premium code at the moment, I just got another 3 month premium code from a friend. Can I use that code and add 3 extra premium months to my account while I still am using the other one? Or do I have to wait until this 3 mon...

  • Newbie
  • Hello,   I'm using a 3 month premium code at the moment, I just got another  3 month premium code from a friend. Can I use that code and add 3 extra premium months to my account while I...
  • Peter__
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Spotify help is non existent!

I have tried to sign up family members to Spotify however, despite accepting my CC details this morning this evening it tells me the same card is not registered in the same country ( havent left the house **bleep**wits). But this doesnt bother me wha...

  • Newbie
  • I have tried to sign up family members to Spotify however, despite accepting my CC details this morning this evening it tells me the same card is not registered in the same country ( havent left the ...
  • Peter__
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Playlist reseted

Hi, I had this playlist originally called '50' but then changed to '64 + Bonus', there were a lot of songs on the list (not sure of the exact amount but probably around a thousand). I then created a new playlist also called '50' to which I transferre...

  • Casual Listener
  • Hi,  I had this playlist originally called '50' but then changed to '64 + Bonus', there were a lot of songs on the list (not sure of the exact amount but probably around a thousand). I then cr...
  • mansh
  • Casual Listener
  • 175 Views
  • 2 replies
  • 0 likes
  • 175 Views
  • 2 replies
  • 0 likes

Solved!! I've had Premium for more than a year - suddenly I got commercial and account saying UPGRADE

What is going on??? I signed up for Premium ages ago and paying for it every month! PLEASE help me with this fast, I'm totally addicted to my spotify account! grr. //Malin

  • Casual Listener
  • What is going on??? I signed up for Premium ages ago and paying for it every month! PLEASE help me with this fast, I'm totally addicted to my spotify account! grr. //Malin
  • Peter__
  • Community Legend
  • 439 Views
  • 6 replies
  • 0 likes
  • 439 Views
  • 6 replies
  • 0 likes

Billing question

My credit card recently expired and I updated my payment information, but after doing so, I noticed that I was billed $10.74 when every previous payment was $9.99 and my current subscription status says my next payment will be $9.99. I need either an...

  • Casual Listener
  • My credit card recently expired and I updated my payment information, but after doing so, I noticed that I was billed $10.74 when every previous payment was $9.99 and my current subscription status s...
  • Peter__
  • Community Legend
  • 361 Views
  • 4 replies
  • 0 likes
  • 361 Views
  • 4 replies
  • 0 likes

Cancelled subscription, but still got charged.

I need a refund. I was charged right before I cancelled the subscription. I was unhappy with Spotify, and wanted a full refund, and then the paypal app on my phone told me you charged me. I'd appreciate it if I got a full $10 refund. Please respond A...

  • Newbie
  • I need a refund. I was charged right before I cancelled the subscription. I was unhappy with Spotify, and wanted a full refund, and then the paypal app on my phone told me you charged me. I'd appreci...
  • Peter__
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Can't login to spotify app

I have a smartphone and I recently deactivated then reactivated my facebook account. Now I can't loging via facebook app and since I created the account via facebook I can't find my login details to spotify as it directs me to facebok login. How do I...

  • Casual Listener
  • I have a smartphone and I recently deactivated then reactivated my facebook account.  Now I can't loging via facebook app and since I created the account via facebook I can't find my login detai...
  • Peter__
  • Community Legend
  • 443 Views
  • 2 replies
  • 0 likes
  • 443 Views
  • 2 replies
  • 0 likes

Delete My Account

I am very unhappy with the service here at Spotify. I only want to delete my account because I no longer use it, and I cannot do it. I keep sending contacts forms, and no one answers. I also tried to put .del after my email, but that is not working. ...

  • Visitor
  • I am very unhappy with the service here at Spotify. I only want to delete my account because I no longer use it, and I cannot do it. I keep sending contacts forms, and no one answers. I also tried to...
  • Peter__
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Username Numbers

Hi! How can I see my username instead of 1166890245?  

  • Visitor
  • Hi! How can I see my username instead of 1166890245?  
  • Peter__
  • Community Legend
  • 467 Views
  • 3 replies
  • 0 likes
  • 467 Views
  • 3 replies
  • 0 likes

I want to keep Spotify

I want to...scratch that....I need to pay in order to keep all that music I've created on my playlist! However I have abt 15hrs remaining, can i just pay now rather than having to wait for the trial to end? And when I start making payments will I loo...

  • Casual Listener
  • I want to...scratch that....I need to pay in order to keep all that music I've created on my playlist! However I have abt 15hrs remaining, can i just pay now rather than having to wait for the trial ...
  • MichaelJerzak
  • Composer
  • 670 Views
  • 4 replies
  • 0 likes
  • None
  • 670 Views
  • 4 replies
  • 0 likes