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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8961 Views
  • 1 replies
  • 9 likes
  • Security
  • 8961 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480761 Views
  • 979 replies
  • 111 likes
  • Account
  • 480761 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210594 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210594 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120713 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120713 Views
  • 72 replies
  • 12 likes

Problem resetting PW

I'm trying to help a collegue to reset his password. After he clicks on the link in the mail he gets to the reset PW page, enters a new PW and then ends up at the "took too long time" or something like that and the new PW doesn't work. What to do?

  • Casual Listener
  • I'm trying to help a collegue to reset his password.   After he clicks on the link in the mail he gets to the reset PW page, enters a new PW and then ends up at the "took too long time" or s...
  • somethingunique
  • Casual Listener
  • 263 Views
  • 4 replies
  • 0 likes
  • 263 Views
  • 4 replies
  • 0 likes

Linking Spotify and Facebook account

If I link my Facebook account to my already active Spotify account will it change my Spotify account name to my Facebook name or leave it unchanged? Thanks for the help.

  • Visitor
  • If I link my Facebook account to my already active Spotify account will it change my Spotify account name to my Facebook name or leave it unchanged? Thanks for the help.
  • user-removed
  • Not applicable
  • 320 Views
  • 3 replies
  • 0 likes
  • 320 Views
  • 3 replies
  • 0 likes

Spotify gift card not working

Sorry if this is the wrong place or I'm doing this wrong I purchased two $10 spotify cards from WalMart yesterday, tried both codes, and both give the error "Oops! Something went wrong, please try again or check out our help area". So I looked around...

  • Newbie
  • Sorry if this is the wrong place or I'm doing this wrong 🙂   I purchased two $10 spotify cards from WalMart yesterday, tried both codes, and both give the error "Oops! Something went wrong,...
  • user-removed
  • Not applicable
  • 685 Views
  • 5 replies
  • 0 likes
  • 685 Views
  • 5 replies
  • 0 likes

10-hour limit exceeded without using Spotifiy

I've just opened Spotify after a month on holiday and it says my 10-hour limit is exceeded… Is there a bug, can I do something to fix it?

  • Casual Listener
  • I've just opened Spotify after a month on holiday and it says my 10-hour limit is exceeded… Is there a bug, can I do something to fix it?
  • Crooty
  • Casual Listener
  • 625 Views
  • 5 replies
  • 0 likes
  • Free
  • 625 Views
  • 5 replies
  • 0 likes

Spotify Premium upgrade for US military users

I'm stationed overseas and would like to get spotify premium but because my credit card is addressed within the United States and my current location is overseas the system will not process my request. Any ideas? Thanks so much!

  • Newbie
  • I'm stationed overseas and would like to get spotify premium but because my credit card is addressed within the United States and my current location is overseas the system will not process my reques...
  • Adam
  • Roadie
  • 1025 Views
  • 1 replies
  • 0 likes
  • 1025 Views
  • 1 replies
  • 0 likes

New password. Forgot the old

I enter my email address but do not get a new password.i have forget the Old password. what should I do?

  • Newbie
  • I enter my email address but do not get a new password.i have forget the Old password. what should I do?
  • Adam
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Cannot access my original account!

I have read a few of the Solutions in your Help guides, and I am still unsure and unable of how to solve my problem. Basically, I had my original account that I created through Facebook, using my profile Kavi Mehta, the email [snip], and my Facebook ...

  • Casual Listener
  • I have read a few of the Solutions in your Help guides, and I am still unsure and unable of how to solve my problem.  Basically, I had my original account that I created through Facebook, using ...
  • Sam
  • Spotify
  • 957 Views
  • 9 replies
  • 1 likes
  • 957 Views
  • 9 replies
  • 1 likes

First subscription

Hi, I've just subscribed for a first time to Spotify (After 1 month free trial) using Paypal and I wanted to subscribe for 1 month but I was charged twice (in the subscription page my account is valid for 2 months). Why that happened?

  • Newbie
  • Hi, I've just subscribed for a first time to Spotify (After 1 month free trial) using Paypal and I wanted to subscribe for 1 month but I was charged twice (in the subscription page my account is...
  • Sam
  • Spotify
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 179 Views
  • 1 replies
  • 0 likes

Hola a todos, can't upgrade my account.

Hello, I want to buy a Premium account but when I put my Visa Card it say in the finish procced say: "Payment failedSorry, we couldn't process your order. Please review our Payment FAQ for common issues and then try again. Contact our customer suppor...

  • Casual Listener
  • Hello,   I want to buy a Premium account but when I put my Visa Card it say in the finish procced say: "Payment failed Sorry, we couldn't process your order. Please review our Payment FAQ f...
  • Sam
  • Spotify
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

TWO MAJOR PROBLEMS!!

As of right now I am upset and frustrated! Here are my gripes: 1. This new Spotify version crashes an absurd amount of times, at least 20 times a day.. And then one time after it crashed, I opened it back up and it started up as the OLD VERSION! How ...

  • Regular
  • As of right now I am upset and frustrated! Here are my gripes:   1. This new Spotify version crashes an absurd amount of times, at least 20 times a day.. And then one time after it crashed, ...
  • Sam
  • Spotify
  • 291 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 291 Views
  • 3 replies
  • 0 likes

Wipe please!

I've logged into multiple devices that have been stolen and I need to reset them please!

  • Newbie
  • I've logged into multiple devices that have been stolen and I need to reset them please!
  • Sam
  • Spotify
  • 237 Views
  • 1 replies
  • 0 likes
  • Account
  • 237 Views
  • 1 replies
  • 0 likes

Registered in US, can't upgrade to Premium in UK

Hi, I registered for the 48 hours free trial in US and now am back in UK and want to use the free 30 day trial. However, it is asking for a US zip code and won't give me the option of a UK post code. How can I resolve? I don't want to lose the albums...

  • Newbie
  • Hi,   I registered for the 48 hours free trial in US and now am back in UK and want to use the free 30 day trial. However, it is asking for a US zip code and won't give me the option of a UK...
  • Sam
  • Spotify
  • 321 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 321 Views
  • 1 replies
  • 0 likes

Spotify keeps charging me for a monthly subscription

Hi, To begin with, I have no clue how I ended up with having Spotify. I remember tempering with it for a very long time ago. I've not used it since then. However, now it got my attention -- it has been charing me on about $15 (99 SEK converted) now a...

  • Visitor
  • Hi,   To begin with, I have no clue how I ended up with having Spotify. I remember tempering with it for a very long time ago. I've not used it since then. However, now it got my attention -...
  • Sam
  • Spotify
  • 588 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 588 Views
  • 5 replies
  • 0 likes

Premium code misuse

I bought Spotify premium code, entered it with my mobile and the only button available was 'select'. It was under the spotify unlimited add and I knew it might be just for that but there were no other buttons there, so I pressed it, hoping that if it...

  • Casual Listener
  • I bought Spotify premium code, entered it with my mobile and the only button available was 'select'. It was under the spotify unlimited add and I knew it might be just for that but there were no othe...
  • Peter__
  • Community Legend
  • 227 Views
  • 3 replies
  • 0 likes
  • 227 Views
  • 3 replies
  • 0 likes

multiple user account

hi is there a way to add another family member onto my account?

  • Regular
  • hi is there a way to add another family member onto my account?
  • Peter__
  • Community Legend
  • 2633 Views
  • 1 replies
  • 0 likes
  • Premium
  • 2633 Views
  • 1 replies
  • 0 likes

tengo un iphone y mis listas no se sincronizan bien

tengo un iphone y mis listas no se cargan bien no consigo sincronizar toda la musica que quiero y cuento con una cuenta premium

  • Newbie
  • tengo un iphone y mis listas no se cargan bien no consigo sincronizar toda la musica que quiero y cuento con una cuenta premium
  • NatiCasti
  • Casual Listener
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Change my subscription

Hi, The question is.. How can I change my Spotify account from 'Premium' to a 'free' account.. Thanks!

  • Visitor
  • Hi,   The question is..   How can I change my Spotify account from 'Premium' to a 'free' account..   Thanks!      
  • Joe
  • Community Legend
  • 578 Views
  • 1 replies
  • 0 likes
  • 578 Views
  • 1 replies
  • 0 likes

Spotify closes/stops working when i start up the program

I dont really know what the problem is about my spotify, but somehow everytime i log on, or start spotify on any computer, it just stops working. and its been like this for about a month, and i tried about everything i could think off to fix this. i ...

  • Casual Listener
  • I dont really know what the problem is about my spotify, but somehow everytime i log on, or start spotify on any computer, it just stops working. and its been like this for about a month, and i ...
  • Peter__
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium gift - when to activate it?

Hi all I've just received a 3 months suscription to spotify premium, as a gift. I'm not going to use it until beginning September. If I accept the suscription in my account in BEGINNING September, will I have the 3 months suscription since then? Or t...

  • Casual Listener
  • Hi all   I've just received a 3 months suscription to spotify premium, as a gift.   I'm not going to use it until beginning September.   If I accept the suscription in my a...
  • maropi
  • Casual Listener
  • 361 Views
  • 2 replies
  • 0 likes
  • Premium
  • 361 Views
  • 2 replies
  • 0 likes

I want to refund to my Spotify account I purchased a membership

A lot time ago however I was never able to use any premium feature and have now paid 3 months worth or more with 0 benefits I would like a full refund and a cancelation of my subscription the name on the account is Myles Bulla

  • Newbie
  • A lot time ago however I was never able to use any premium feature and have now paid 3 months worth or more with 0 benefits I would like a full refund and a cancelation of my subscription the name on...
  • Peter__
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes