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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 484 Views
  • 0 replies
  • 7 likes
  • Security
  • 484 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 441370 Views
  • 968 replies
  • 108 likes
  • Account
  • 441370 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1196236 Views
  • 119 replies
  • 116 likes
  • Account
  • 1196236 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107143 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107143 Views
  • 70 replies
  • 11 likes

Solved!! what happens to my playlists when temporarily interrupting Premium account?

Will I still be able to access my playlists, when temporarily interrupting my Premium account and for how long or does Spotify set a limit on how long they will keep the record of my playlists?

  • Music Fan
  • Will I still be able to access my playlists, when temporarily interrupting my Premium account and for how long or does Spotify set a limit on how long they will keep the record of my playlists?
  • Peter__
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

No streaming

I lost all my playlists and cannot stream any music anymore My phonecompamy sees Im stilling subscribed bit I forgot my password and username and dor Some reason and dont get à respons When I ask for 'forgotten'.... What to do!?!?? Now I subscribed v...

  • Visitor
  • I lost all my playlists and cannot stream any music anymore My phonecompamy sees Im stilling subscribed bit I forgot my password and username and dor Some reason and dont get à respons When I ask for...
  • Robbie
  • Spotify Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

1 month Premium

Hi, I have a Unlimited subscription for Spotify (btw, Spotify is the best invention since the wheel - this besides) but I'm leaving on a holiday within a couple of weeks and I would like to subscribe for a Premium subscription, but just for 1 month (...

  • Casual Listener
  • Hi, I have a Unlimited subscription for Spotify (btw, Spotify is the best invention since the wheel - this besides) but I'm leaving on a holiday within a couple of weeks and I would like to subsc...
  • Liam
  • Community Legend
  • 588 Views
  • 4 replies
  • 0 likes
  • 588 Views
  • 4 replies
  • 0 likes

I want to delete one of my accounts. All my playlists are gone!

Please delete this account: username: saeedmahdavi email: I created this account a few minutes ago, and accidentally connected my facebook account to it. Now all my playlists on my previous account are gone! I want those playlists back please! the ot...

  • Newbie
  • Please delete this account:   username: saeedmahdavi email:<Snip - Best not to put details in posts, just for security! ~ AnthonyB>   I created this account a few minutes ag...
  • Taylor
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Can't access old account

I have an old free spotify, and dont remember the account or my user name. When i click to forgot username it says that i am inlogged, my computer has crashed so i kant loo out. I tyed to sighn up for a premium member but cant logg in. So now i dont ...

  • Newbie
  • I have an old free spotify, and dont remember the account or my user name. When i click to forgot username it says that i am inlogged, my computer has crashed so i kant loo out. I tyed to sighn up fo...
  • Robbie
  • Spotify Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Payment refused

Hi, I subscribed for Spotify Premium but somehow the payment is not working. I called Paypal and they said my account is fine, but apparantly I have signed up for a "salesperson-subscription", not a normal one. how do i change that here in Spotify?? ...

  • Newbie
  • Hi,    I subscribed for Spotify Premium but somehow the payment is not working. I called Paypal and they said my account is fine, but apparantly I have signed up for a "salesperson-subs...
  • hannahsersen
  • Newbie
  • 412 Views
  • 4 replies
  • 0 likes
  • 412 Views
  • 4 replies
  • 0 likes

Transaction problem while redeeming a gift code

Hi Spotify, l was about to redeem a gift code, and pushed the button "get premium" I was immediately directed to a page, where it showed me a receipt of what I was about to buy: "a month of Spotify Premium Subscribsition", assuming that I could use m...

  • Casual Listener
  • Hi Spotify,   l was about to redeem a gift code, and pushed the button "get premium" I was immediately directed to a page, where it showed me a receipt of what I was about to buy: "a month o...
  • Harbo
  • Casual Listener
  • 292 Views
  • 2 replies
  • 0 likes
  • 292 Views
  • 2 replies
  • 0 likes

accounts verwalten

Hallo zusammen, der spotify support hat mich angewiesen hier meine frage zu stellen. Da hier alles auf englisch ist bin ich gespannt ob ich überhaupt eine Antwort erhalte. Zum Problem. Ich habe meine spotify account auf vielen Endgeräten aktiviert un...

  • Newbie
  • Hallo zusammen,   der spotify support hat mich angewiesen hier meine frage zu stellen. Da hier alles auf englisch ist bin ich gespannt ob ich überhaupt eine Antwort erhalte.   Zum P...
  • Peter__
  • Community Legend
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes

Incorrect sales tax added to my subscription

For the last few months my premium subscription has been charged sales tax, though I live in a state without sales tax. I contacted support and their messages were only slightly helpful and generally glib. I was told initially that the incorrect amou...

  • Newbie
  • For the last few months my premium subscription has been charged sales tax, though I live in a state without sales tax.  I contacted support and their messages were only slightly helpful and gen...
  • Peter__
  • Community Legend
  • 895 Views
  • 1 replies
  • 0 likes
  • 895 Views
  • 1 replies
  • 0 likes

profile changed by someone else ?

Few days ago, I found a profile name and photo that are not mine on the right corner of the mac app. I'm logging on with my credential - user : francismuseux). My accounts settings seems ok, I changed my password but I'm not able to override those wr...

  • Newbie
  • Few days ago, I found a profile name and photo that are not mine on the right corner of the mac app. I'm logging on with my credential - user : francismuseux). My accounts settings seems ok, I change...
  • Peter__
  • Community Legend
  • 221 Views
  • 2 replies
  • 0 likes
  • 221 Views
  • 2 replies
  • 0 likes

Credit card and country

Hello, I have a Spotify Premium account since September 8th 2012, but I can not use my account for few weeks. Having never changed the mode of payment, I do not understand why my credit card is now rejected. It is a French credit card VISA. According...

  • Casual Listener
  • Hello,   I have a Spotify Premium account since September 8th 2012, but I can not use my account for few weeks.   Having never changed the mode of payment, I do not understand why m...
  • Liam
  • Community Legend
  • 262 Views
  • 5 replies
  • 0 likes
  • 262 Views
  • 5 replies
  • 0 likes

Premium User Subscription Problems

I have been a premium user for over year now. The day I got a mac book pro I installed spotify and my playlist did not sync. It even said that I should "upgrade" even though I have been paying for premium service. If I log into my account online it s...

  • Casual Listener
  • I have been a premium user for over year now.  The day I got a mac book pro I installed spotify and my playlist did not sync.  It even said that I should "upgrade" even though I have been p...
  • Peter__
  • Community Legend
  • 209 Views
  • 4 replies
  • 0 likes
  • 209 Views
  • 4 replies
  • 0 likes

Cambiar usuario

Por error, he creado el usuario premium iujhasdighasdas, y me gustaría poder cambiarlo, porque me causa muchos problemas al acceder. Ruego me indiquen la manera de hacerlo, ya sea a través de la cancelación de la cuenta y creación de una nueva, o la ...

  • Newbie
  • Por error, he creado el usuario premium iujhasdighasdas, y me gustaría poder cambiarlo, porque me causa muchos problemas al acceder. Ruego me indiquen la manera de hacerlo, ya sea a través de la canc...
  • Peter__
  • Community Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Error , oops something went wrong

Getting the error oops, something went wrong try later or look at our helpdesk when i try to add a subscription somebody please help me!

  • Casual Listener
  • Getting the error oops, something went wrong try later or look at our helpdesk when i try to add a subscription somebody please help me!
  • Peter__
  • Community Legend
  • 1756 Views
  • 4 replies
  • 0 likes
  • 1756 Views
  • 4 replies
  • 0 likes

Spotify Gift Card error

I try to redeem my 10 euro spotify gift card, but i constantly get this error; "Oeps! Er is iets fout gegaan. Probeer het later opnieuw of ga naar onze Help afdeling." which means; "Oops! Something went wrong. Try again later or go to our Help desk."...

  • Newbie
  • I try to redeem my 10 euro spotify gift card, but i constantly get this error;    "Oeps! Er is iets fout gegaan. Probeer het later opnieuw of ga naar onze Help afdeling." which means; "...
  • Peter__
  • Community Legend
  • 577 Views
  • 3 replies
  • 0 likes
  • 577 Views
  • 3 replies
  • 0 likes

Playlists deleted after app update

Hi,I received a notification of an app update thru my App Store on my iPhone 5. I updated the app and subsequently lost ALL my playlists.Kindly seeking information on how to get this back ASAP. I am leaving the country in 3 days and had all the playl...

  • Regular
  • Hi, I received a notification of an app update thru my App Store on my iPhone 5. I updated the app and subsequently lost ALL my playlists. Kindly seeking information on how to get this back ASAP....
  • Peter__
  • Community Legend
  • 435 Views
  • 6 replies
  • 0 likes
  • 435 Views
  • 6 replies
  • 0 likes

Help with logging in to premium account - can someone chase my case number up.

Hello I have sent the Spotify help team a request for help. The case number is 00784447 which is an inactive account. I have another account 1188439694 which is my premium account which I cannot access. They have sent me a message back with a link to...

  • Visitor
  • Hello I have sent the Spotify help team a request for help. The case number is 00784447 which is an inactive account. I have another account 1188439694 which is my premium account which I cannot ...
  • meahtenoha
  • Spotify
  • 224 Views
  • 4 replies
  • 0 likes
  • 224 Views
  • 4 replies
  • 0 likes

Specify a specific payment date?

Hi All, I'm a permium subscriber. I was wondering if there was a way to set a specfic payment date? I seem to be billed in the middle of the month and I'd like to be billed for the service on the same date as my other bills. I can't find that option....

  • Casual Listener
  • Hi All,   I'm a permium subscriber.   I was wondering if there was a way to set a specfic payment date? I seem to be billed in the middle of the month and I'd like to be billed for ...
  • MikeyB
  • Community Legend
  • 370 Views
  • 4 replies
  • 0 likes
  • 370 Views
  • 4 replies
  • 0 likes

Solved!! I don't want my account to be linked with facebook anymore.

basically i logged in to my spotify account trhough facebook. I now dont want this and want a completely separate account nothing to do with facebook. I want to keep my same email though, but the thing is this is also linked to my facebook. So if the...

  • Visitor
  • basically i logged in to my spotify account trhough facebook. I now dont want this and want a completely separate account nothing to do with facebook. I want to keep my same email though, but the thi...
  • Sam
  • Spotify
  • 1355 Views
  • 1 replies
  • 0 likes
  • 1355 Views
  • 1 replies
  • 0 likes

Spotify won't let me upgrade...

I am trying to upgrade from Unlimited to premium but it wont let me. It just says this is unavailable and to try again shortly. I have tried it in several browsers and get the same message.

  • Newbie
  • I am trying to upgrade from Unlimited to premium but it wont let me. It just says this is unavailable and to try again shortly. I have tried it in several browsers and get the same message. 
  • Sam
  • Spotify
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes