Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hello. Im thinking about to buy a premium account. I want to pay with my german bank account, so Spotify take the money every month from my bank account. Is that possible?
Hello There. Tempted to get premium for offline mode but. Do you use spotify in offline mode to hear your music. Do you download the music to your pc "Doubt it" How long would it take to make 528 tracks work in offline mode with a 60MB download speed...
Hey Community, I bought a 6 Month Gift Card to print out and gift it to a friend. Now I only got the receipt but not the actual gift card. Could you please help me?
Can any one help I've lost all my music
Hi, I bought myself a 3 months gift card, to use with my own account; I live in the England, paid with an english card, my account is registered in england (I checked, it is United Kingdom), but everytime I try to redeem my gift card it says Country ...
Hi
I pay for premium but it won't let me stream or download as it
says I don't have premium ?
Can someone fix it please
?
Also all my old playlists have disappeared.
VERY
frustrating.
Thanks
Dan.
Logging on via Facebook, but Spotify ask for the password. And I register the CORRECT password, but Spotify just say that it's wrong. Tried to change but the same result. Anybody knows what problem it is??
So I am giving away my phone to a friend of mine and he is taking over my cellphone contract, which also includes Spotify premium. He wants to use Spotify too and my new phone contract will include Spotify too, which means all my playlists will be go...
Account - maax.netIssue - Seaman - travelling worldwide. Country where Spotify was registered - US - Grand CaymanI would appreciate to be able to access my spotify account on my travels. Thanks,Martin StokicPhoto Sales ManagerRCCL
Got one month for the price of two. Ridiculous.
what up spotify community! so for some reason i cant login. ive logged in w my facebook info and when i try to reset my password it just prompts me to enter my email where i receive a message telling me to search the community help forum or faq and i...
I just redeemed a spotify gift card with a value of $10. Usually, it would say I now have Spotify Premium. Now, it says I have unlimited for 61 days. To upgrade, I need to give credit card information but I don't want to do that. I know that when I u...
Facebook URL: https://www.facebook.com/lilcorymuzik Spotify: Lil Cory Reasons FB should have approved me: Def Jam (Major Label) distributes my music I have spent money in facebook ads My music is not only on Spotify but iTunes, Rhapsody and more... I...
all my starred music gone, how do I go around getting all of it back?
Hi, I have 2 spotify accounts. 1 linked to my personal email address (free account) and 1 to my work address (premium account). I would like to move my premium account to my personal email address and delete the work account. Please help? Thank you,
I'm trying to help a collegue to reset his password. After he clicks on the link in the mail he gets to the reset PW page, enters a new PW and then ends up at the "took too long time" or something like that and the new PW doesn't work. What to do?
If I link my Facebook account to my already active Spotify account will it change my Spotify account name to my Facebook name or leave it unchanged? Thanks for the help.
Sorry if this is the wrong place or I'm doing this wrong I purchased two $10 spotify cards from WalMart yesterday, tried both codes, and both give the error "Oops! Something went wrong, please try again or check out our help area". So I looked around...
I've just opened Spotify after a month on holiday and it says my 10-hour limit is exceeded… Is there a bug, can I do something to fix it?
I'm stationed overseas and would like to get spotify premium but because my credit card is addressed within the United States and my current location is overseas the system will not process my request. Any ideas? Thanks so much!