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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 331 Views
  • 0 replies
  • 6 likes
  • Security
  • 331 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 436853 Views
  • 971 replies
  • 108 likes
  • Account
  • 436853 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194240 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194240 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106457 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106457 Views
  • 70 replies
  • 11 likes

Taken full years x 12 premium payments of £119.99 from bank not £9.99 and now downgraded me to FREE

Hi, you usually take £9.99 for premium but last week took £119.88!!! looking on my account you seem to have taken 12 months in one!! with no notification this isnt acceptable but then you change me to free not premium!! can someone come back to me pl...

  • Newbie
  • Hi, you usually take £9.99 for premium but last week took £119.88!!! looking on my account you seem to have taken 12 months in one!! with no notification this isnt acceptable but then you change me t...
  • Adam
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Deactivated Facebook and subscription automatically changed.

I deactivated my Facebook account and lost my premium membership. I reactivated my fb account and was allowed to continue using spotify for a few days and then spotify started treating me as a new user. I have emailed spotify and no one has gotten in...

  • Visitor
  • I deactivated my Facebook account and lost my premium membership. I reactivated my fb account and was allowed to continue using spotify for a few days and then spotify started treating me as a new us...
  • kattagory
  • Casual Listener
  • 312 Views
  • 4 replies
  • 0 likes
  • 312 Views
  • 4 replies
  • 0 likes

Solved!! Reset

Can you reset all my devices too please??

  • Casual Listener
  • Can you reset all my devices too please??
  • MikeyB
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

E-mail already in use, serious issue.

First time on Spotify today, excited to give it a try... only my email was already in use. What I found is that someone had setup an account and used my email address. So, I reset the password and logged in... which confirmed beacuse it was totally n...

  • Newbie
  • First time on Spotify today, excited to give it a try... only my email was already in use.    What I found is that someone had setup an account and used my email address. So, I reset th...
  • MikeyB
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Payment Failed, Someone please help me

Hi, I have tried for weeks trying to find a solution but nothing nor no one was able to help. Long story short, it keeps saying "Payment Failed" when I try to re-subscribe to premium. Yes, my country is set as USA and my Facebook name and Paypal name...

  • Visitor
  • Hi, I have tried for weeks trying to find a solution but nothing nor no one was able to help. Long story short, it keeps saying "Payment Failed" when I try to re-subscribe to premium. Yes, my country...
  • user-removed
  • Not applicable
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

2 accounts, 1 facebook 1 email

when i originally signed up for spotify i logged in with facebook. i just made another account with a different email address and tried to sync it with facebook but all of my playlists and starred tracks are gone. how can i get back all the music i h...

  • Newbie
  • when i originally signed up for spotify i logged in with facebook. i just made another account with a different email address and tried to sync it with facebook but all of my playlists and starred tr...
  • Peter__
  • Community Legend
  • 648 Views
  • 2 replies
  • 1 likes
  • 648 Views
  • 2 replies
  • 1 likes

Solved!! Facebook and Spotify account mix-up

So, I've got a pretty wierd problem. A few days some friends of mine saw that I was listening to some music I wouldn't normally do via the facebook integration. I logged in to check since I was not, in fact, listening to music through spotify at all....

  • Newbie
  • So, I've got a pretty wierd problem. A few days some friends of mine saw that I was listening to some music I wouldn't normally do via the facebook integration. I logged in to check since I was not, ...
  • Peter__
  • Community Legend
  • 8853 Views
  • 36 replies
  • 0 likes
  • 8853 Views
  • 36 replies
  • 0 likes

HELP - Disconnect Facebook!

This has been agonizingly painful. I couldn't find a support email or number for spotify, so FINALLY i guess I can ask this question to SOMEONE(?) who can help? I want to deactivate my facebook account I can't do that if I want to continue to login t...

  • Regular
  • This has been agonizingly painful. I couldn't find a support email or number for spotify, so FINALLY i guess I can ask this question to SOMEONE(?) who can help?   I want to deactivate my f...
  • Peter__
  • Community Legend
  • 755 Views
  • 9 replies
  • 0 likes
  • 755 Views
  • 9 replies
  • 0 likes

Free trial? THEN WHY WAS I JUST CHARGED?

So I thought I'd try Spotify Premium for the first time, as there's a free trial. I just signed up to it, checked my PayPal and been charged £9.99!!! How can I get this money back? Needless to say it'll be cancelled straight away!

  • Newbie
  • So I thought I'd try Spotify Premium for the first time, as there's a free trial. I just signed up to it, checked my PayPal and been charged £9.99!!!   How can I get this money back? &nbsp...
  • Peter__
  • Community Legend
  • 420 Views
  • 4 replies
  • 0 likes
  • 420 Views
  • 4 replies
  • 0 likes

Email notification settings continually reset

I've set my email settings to "Never" several times in the past few weeks (and saved my profile), but I inevitably find an email in my inbox informing me of "X artists I may like." When I check my settings again, they have reset to "Immediately." Is ...

  • Casual Listener
  • I've set my email settings to "Never" several times in the past few weeks (and saved my profile), but I inevitably find an email in my inbox informing me of "X artists I may like."  When I check...
  • Adam
  • Roadie
  • 193 Views
  • 2 replies
  • 0 likes
  • 193 Views
  • 2 replies
  • 0 likes

Paying for premium yet i havent subscribed

My bank account was debited with the £10 for premium yet i dont use the premium and never have. It says my account is free and no receipts are listed and no payments are due or listed......yet they're still trying my bank

  • Casual Listener
  • My bank account was debited with the £10 for premium yet i dont use the premium and never have. It says my account is free and no receipts are listed and no payments are due or listed......yet they'...
  • Adam
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

I paid for Premium but it dosent work!

I paid for premium as it says in the topic. But when I open my spotify it says that I havent. And when i login to my account through the web to look at my payments it shows that I actually did pay and that I do have premium. So why cant I listen to m...

  • Casual Listener
  • I paid for premium as it says in the topic. But when I open my spotify it says that I havent. And when i login to my account through the web to look at my payments it shows that I actually did pay an...
  • Adam
  • Roadie
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes

Upgrade issue

I upgraded my account this morning and I am still unable to log on as a premium user. I have tried all steps except for D activate and reactivate my account as I don't want to be charged twice, Can you please assist as I would like to listen to my pl...

  • Newbie
  • I upgraded my account this morning and I am still unable to log on as a premium user. I have tried all steps except for D activate and reactivate my account as I don't want to be charged twice, Can y...
  • Adam
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Wrong information in account

Hi! In my account it says that I have spotify for free. But money has been drawn from my bankaccount (I ordered it) for two months now. Anyway I don´t want to continue having the premiumversion, i like the freeversion instead since I didn´t use iSpot...

  • Visitor
  • Hi!   In my account it says that I have spotify for free. But money has been drawn from my bankaccount (I ordered it) for two months now.   Anyway I don´t want to continue having th...
  • Adam
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Followers gone?

Hey there. Logged in today and noticed that my Activity bar was empty, I had nobody followed and lost all followers too. What happened? When I check the notifications it still says people followed me a few days ago but my profile says I have no follo...

  • Regular
  • Hey there. Logged in today and noticed that my Activity bar was empty, I had nobody followed and lost all followers too. What happened? When I check the notifications it still says people followed ...
  • AndyOHart
  • Regular
  • 742 Views
  • 10 replies
  • 0 likes
  • 742 Views
  • 10 replies
  • 0 likes

code redeem problems

I'm not sure if this has been here earlier, but I redeemed my code in spotify and I still can't listen to music trough my phone (samsung galaxy mini). Any help? I bought the 6 months unlimited and I'm getting really frustrated since I've tried everyt...

  • Casual Listener
  • I'm not sure if this has been here earlier, but I redeemed my code in spotify and I still can't listen to music trough my phone (samsung galaxy mini). Any help? I bought the 6 months unlimited and I'...
  • Robbie
  • Spotify Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Solved!! Can't change my email

Hi, I just started using Spotify again, and I noticed that my profile still has my old email.I tried to change it, but it wouldn't let me, it said that it was already in use. So then I tried to reset my password, but got this message: http://i.imgur....

  • Newbie
  • Hi,   I just started using Spotify again, and I noticed that my profile still has my old email. I tried to change it, but it wouldn't let me, it said that it was already in use.   So t...
  • Robbie
  • Spotify Legend
  • 662 Views
  • 4 replies
  • 1 likes
  • 662 Views
  • 4 replies
  • 1 likes

how long does it take for one account to be deleted

I've been wanting this resolved hours ago, this is ridiculous. I just want my account deleted, and I've been waiting around for hours.

  • Visitor
  • I've been wanting this resolved hours ago, this is ridiculous. I just want my account deleted, and I've been waiting around for hours. 
  • Robbie
  • Spotify Legend
  • 4949 Views
  • 1 replies
  • 0 likes
  • 4949 Views
  • 1 replies
  • 0 likes

Downloading music

About a month or so ago I redeemed a £30 gift card and chose to have it as download credit rather than subscription. I can't work out how to use them, and when I've been searching for help I found an FAQ stating that spotify are no longer doing downl...

  • Newbie
  • About a month or so ago I redeemed a £30 gift card and chose to have it as download credit rather than subscription. I can't work out how to use them, and when I've been searching for help I found an...
  • Robbie
  • Spotify Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Change log in for spotify acount instead of facebook log in?

Hello, i dont want to make the facebook log in anymore. Can someone help me to have the option to make a direct log in in spotify? Thanks, David Franco

  • Casual Listener
  • Hello, i dont want to make the facebook log in anymore.   Can someone help me to have the option to make a direct log in in spotify?   Thanks, David Franco
  • waage
  • Newbie
  • 574 Views
  • 4 replies
  • 0 likes
  • 574 Views
  • 4 replies
  • 0 likes