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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

291081 Views

529 replies

34 likes

Account
Free
  • 291081 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13683 Views

6 replies

11 likes

Security
  • 13683 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541148 Views

990 replies

115 likes

Account
  • 541148 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129669 Views

74 replies

12 likes

Account
Login
Premium
  • 129669 Views
  • 74 replies
  • 12 likes

Online subscription expired, still charged

I went online yesterday to cancel my account, but it showed that I was using the free version although I am using Spotify Premium. Early this morning, I was charged for Spotify Premium, but my online account still says I'm using the free version. I'm...

Visitor

I went online yesterday to cancel my account, but it showed that I was using the free version although I am using Spotify Premium. Early this morning, I was charged for Spotify Premium, but my online...

Taylor

Community Legend

185 Views

1 replies

0 likes

  • 185 Views
  • 1 replies
  • 0 likes

two accounts?

for every month now in 3 months i have been paying for two accounts, my question is if there is any way i can unsubscribe on the account that i don't even use from home or in any way?

Newbie

for every month now in 3 months i have been paying for two accounts, my question is if there is any way i can unsubscribe on the account that i don't even use from home or in any way?

Taylor

Community Legend

166 Views

1 replies

0 likes

  • 166 Views
  • 1 replies
  • 0 likes

Mobile devices dosn`t work anymore....

Hi My subscription trough Telia endet todaty...I tink, so I went into Spotify homepage and started a 30 days free Spotify Premium. 5 hours ago I activated this account. But still no IOS devices work. Why? On my computer it says that i have a valid Pr...

Newbie

Hi   My subscription trough Telia endet todaty...I tink, so I went into Spotify homepage and started a 30 days free Spotify Premium.   5 hours ago I activated this account. But stil...

Robbie

Spotify Legend

203 Views

1 replies

0 likes

Premium
Subscription
  • 203 Views
  • 1 replies
  • 0 likes

How to delete account and subscription ?

Spotify is completely outrageous right now. I have been trying to get into my original account for the past 24 hours, they completely locked me out of my account with the error 410. I've tried all solutions and nothing and then when I tried to reopen...

Visitor

Spotify is completely outrageous right now. I have been trying to get into my original account for the past 24 hours, they completely locked me out of my account with the error 410. I've tried all so...

Robbie

Spotify Legend

552 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 552 Views
  • 1 replies
  • 0 likes

E-card - No code or mail

Hi, my dad bought me a e-card gift yesterday, but I didn't get any code or mail about it. What should we do? -helmi

Newbie

Hi,   my dad bought me a e-card gift yesterday, but I didn't get any code or mail about it. What should we do?    -helmi

helmiäispallo

Newbie

255 Views

2 replies

0 likes

  • 255 Views
  • 2 replies
  • 0 likes

Still says I have Spotify Premium even after I cancelled my subscription?

I just cancelled my Spotify Premium subscription a few minutes ago, but the little title at the very top of the page still says "Spotify Premium". I already tried logging out and logging back in, and restarting Spotify. What's going on?

Roadie

I just cancelled my Spotify Premium subscription a few minutes ago, but the little title at the very top of the page still says "Spotify Premium". I already tried logging out and logging back in, and...

Joe

Community Legend

4255 Views

3 replies

0 likes

Account
Premium
Subscription
  • 4255 Views
  • 3 replies
  • 0 likes

Premium not working

Why is my premium visions no longer available???? I still pay my bills!

Newbie

Why is my premium visions no longer available???? I still pay my bills!

Taylor

Community Legend

293 Views

3 replies

0 likes

  • 293 Views
  • 3 replies
  • 0 likes

Payment failed when trying to subscribe to premium

i have added my card info and everything but it wont let me subscribe ive called the bank emiled spotify support and tried numerous ways to fix this and still nothing. please someone help me with this issue.

Newbie

i have added my card info and everything but it wont let me subscribe ive called the bank emiled spotify support and tried numerous ways to fix this and still nothing. please someone help me with thi...

Taylor

Community Legend

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Can't change payment method or country

Hi I have a Swedish account but I have now moved to Australia. I wish to change my country to Australia so I can pay my account with an Australian card, but the website does not allow me to do this. I tried to change it under my payment settings but ...

Newbie

Hi I have a Swedish account but I have now moved to Australia. I wish to change my country to Australia so I can pay my account with an Australian card, but the website does not allow me to do this...

Taylor

Community Legend

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Wrong subscription.

Hello. I have recentley subscribed to Spotify premium for £9.99. I used to have student spotify for £4.99. I thought if I was renewing my spotify that it would just cost me £4.99 as I have a valid NUS card. However, it appears I have subscribed to th...

Casual Listener

Hello.   I have recentley subscribed to Spotify premium for £9.99. I used to have student spotify for £4.99. I thought if I was renewing my spotify that it would just cost me £4.99 as I have...

LewD7

Casual Listener

266 Views

2 replies

0 likes

Premium
Subscription
Unlimited
  • 266 Views
  • 2 replies
  • 0 likes

Help logging in

Hi, i created an account connected with facebook. But i cant figure out how to log in with out clicking the facebook button. Sporify has just been approved to use at my work but facebook is currently blocked. So clicking the log in through facebook b...

Casual Listener

Hi, i created an account connected with facebook. But i cant figure out how to log in with out clicking the facebook button. Sporify has just been approved to use at my work but facebook is currently...

Joe

Community Legend

309 Views

3 replies

0 likes

Account
Login
  • 309 Views
  • 3 replies
  • 0 likes

Solved!! deleted track still showing when sharing

Something odd is happening with my playlist. A track that was deleted some time ago, is still showing up when I share the playlist. Here's my current playlist sorted by song title. The tracks starting with L are highlighted. As you can see there's no...

Regular

Something odd is happening with my playlist. A track that was deleted some time ago, is still showing up when I share the playlist.   Here's my current playlist sorted by song title. The tra...

Track29

Newbie

3068 Views

6 replies

0 likes

  • 3068 Views
  • 6 replies
  • 0 likes

trouble finding a facebook friend who I know is a spotify user, but is not showing up as one

I am hoping to share my playslists with a friend who I know is a spotify user, but he does not show up as fb friend. How can I find him?

Newbie

I am hoping to share my playslists with a friend who I know is a spotify user, but he does not show up as fb friend. How can I find him?

Joe

Community Legend

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Need help cancelling a subscription

My son had a facebook account and I set up to pay for his Spotify premium. Long story short, he can no longer get into that account and we have made him a new one. Problem is, I have been paying for Spotify Premium since December and it hasn't been u...

Casual Listener

My son had a facebook account and I set up to pay for his Spotify premium.  Long story short, he can no longer get into that account and we have made him a new one.  Problem is, I have been...

Joe

Community Legend

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Free Premium Trial

I signed up for the free premium trial and today was the last day so I just cancelled it right now. However it says that I am "registered for Spotify Premium until 2013-08-28. After this period my account will become a Spotify Free account." Does tha...

Newbie

I signed up for the free premium trial and today was the last day so I just cancelled it right now. However it says that I am "registered for Spotify Premium until 2013-08-28. After this pe...

Joe

Community Legend

279 Views

1 replies

0 likes

Free
Premium
Subscription
  • 279 Views
  • 1 replies
  • 0 likes

Playlist needs Alphabetal order!

I just downloaded about 20 songs from the same artist and now I just realized the songs your get just keep on stacking up as you download them. So now when I listen to my music I listen to the same artist continuously because its not put in alpabetca...

Casual Listener

I just downloaded about 20 songs from the same artist and now I just realized the songs your get just keep on stacking up as you download them. So now when I listen to my music I listen to the same a...

Joe

Community Legend

317 Views

1 replies

0 likes

Account
Premium
  • 317 Views
  • 1 replies
  • 0 likes

How do you fix error 410?

This is what it looks like when I log into my spotify acount, how do I fix it?

Newbie

This is what it looks like when I log into my spotify acount, how do I fix it?

Joe

Community Legend

2525 Views

1 replies

0 likes

Account
Login
  • 2525 Views
  • 1 replies
  • 0 likes

Facebook Issue

I'm a blockhead, so sorry in advance for making someone do more work than they're paid to do. Facebook can get annoying over time, and so I decided last night that I would make some changes. I started by turning my Facebook profile into a page, using...

Casual Listener

I'm a blockhead, so sorry in advance for making someone do more work than they're paid to do.   Facebook can get annoying over time, and so I decided last night that I would make some change...

Joe

Community Legend

240 Views

2 replies

0 likes

  • 240 Views
  • 2 replies
  • 0 likes

Solved!! Invalid Dependencies

I have recently been getting the notice 'Invalid Dependencies Conflicting versions for api dependency (0.1.0 and 0.1.1' when I try to access 'What's New. As far as I know I haven't changed anything. The rest of Spotify seems to work OK. Any help woul...

Visitor

I have recently been getting the notice 'Invalid Dependencies Conflicting versions for api dependency (0.1.0 and 0.1.1' when I try to access 'What's New.   As far as I know I haven't changed...

cookiefucs

Casual Listener

5811 Views

7 replies

0 likes

  • 5811 Views
  • 7 replies
  • 0 likes

Solved!! Payment question

Hello. Im thinking about to buy a premium account. I want to pay with my german bank account, so Spotify take the money every month from my bank account. Is that possible?

Regular

Hello. Im thinking about to buy a premium account. I want to pay with my german  bank account, so Spotify take the money every month from my bank account. Is that possible?

Mshea

Newbie

748 Views

9 replies

0 likes

  • 748 Views
  • 9 replies
  • 0 likes