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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421699 Views
  • 965 replies
  • 108 likes
  • Account
  • 421699 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186619 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186619 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103496 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103496 Views
  • 69 replies
  • 10 likes

Do you need internet access to logon with spotify offline?

Hi. Quick question. Do you have to have internet access to log onto spotify even if you want to listen offline? I am going on a trip without internet access so was thinking of buying a premium account, adding some music to my playlist to listen to la...

  • Casual Listener
  • Hi. Quick question. Do you have to have internet access to log onto spotify even if you want to listen offline? I am going on a trip without internet access so was thinking of buying a premium acco...
  • Joe
  • Community Legend
  • 69583 Views
  • 9 replies
  • 1 likes
  • 69583 Views
  • 9 replies
  • 1 likes

Solved!! Charged for the free trial

Hi, I signed up for the spotify free trial and only noticed about a week after signing up that I've been charged!Can anyone help with this?I tried to contact someone from Spotify via the contact form but didn't get any reply apart from a survey on ho...

  • Casual Listener
  • Hi, I signed up for the spotify free trial and only noticed about a week after signing up that I've been charged! Can anyone help with this? I tried to contact someone from Spotify via the contact ...
  • Liam
  • Community Legend
  • 446 Views
  • 3 replies
  • 0 likes
  • 446 Views
  • 3 replies
  • 0 likes

Can't change e-mail & Can't resubscribe

Hello. Firstly, I can't change my e-mail for this account. I've tried resetting it, but it says that there's no account associated with the new e-mail, but when I try to change this account to the new e-mail it doesn't work. What should I do? Secondl...

  • Casual Listener
  • Hello. Firstly, I can't change my e-mail for this account. I've tried resetting it, but it says that there's no account associated with the new e-mail, but when I try to change this account to the ne...
  • frutuz
  • Casual Listener
  • 420 Views
  • 4 replies
  • 0 likes
  • 420 Views
  • 4 replies
  • 0 likes

Solved!! I have Spotify Premium but can't access mobile from outside the U.S.

Sorry if this has been asked before, but I couldn't find anything on either google or by searching these forums (briefly).I have a paid subscription to Spotify Premium and want to take advantage of the mobile service, but the problem is I'm currently...

  • Regular
  • Sorry if this has been asked before, but I couldn't find anything on either google or by searching these forums (briefly). I have a paid subscription to Spotify Premium and want to take advantage ...
  • Peter__
  • Community Legend
  • 1827 Views
  • 12 replies
  • 0 likes
  • 1827 Views
  • 12 replies
  • 0 likes

Playlists and Premium have been wiped!

I brought spotify premium, the code worked so I started syncing my playlists Today my ipod restarted and when I went back onto spotify my playlists had gone I tried to fix it for ages and resorted to logging out then back into my spotify on my deskto...

  • Casual Listener
  • I brought spotify premium, the code worked so I started syncing my playlists   Today my ipod restarted and when I went back onto spotify my playlists had gone   I tried to fix it fo...
  • Liam
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Disconnected Facebook from first account now being charged for two/ need to delete second account.

I'm having a problem, I disconnected my Facebook from my original account, and tried to sign in again so I pressed the log in with Facebook button. Said I did not have a subscription, so I entered my information. Now I'm being charged for 2 premium a...

  • Casual Listener
  • I'm having a problem, I disconnected my Facebook from my original account, and tried to sign in again so I pressed the log in with Facebook button. Said I did not have a subscription, so I entered my...
  • alwaysxconfused
  • Casual Listener
  • 305 Views
  • 2 replies
  • 0 likes
  • 305 Views
  • 2 replies
  • 0 likes

Use more than one premium code.

Hello, I'm using a 3 month premium code at the moment, I just got another 3 month premium code from a friend. Can I use that code and add 3 extra premium months to my account while I still am using the other one? Or do I have to wait until this 3 mon...

  • Newbie
  • Hello,   I'm using a 3 month premium code at the moment, I just got another  3 month premium code from a friend. Can I use that code and add 3 extra premium months to my account while I...
  • Peter__
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Spotify help is non existent!

I have tried to sign up family members to Spotify however, despite accepting my CC details this morning this evening it tells me the same card is not registered in the same country ( havent left the house **bleep**wits). But this doesnt bother me wha...

  • Newbie
  • I have tried to sign up family members to Spotify however, despite accepting my CC details this morning this evening it tells me the same card is not registered in the same country ( havent left the ...
  • Peter__
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Playlist reseted

Hi, I had this playlist originally called '50' but then changed to '64 + Bonus', there were a lot of songs on the list (not sure of the exact amount but probably around a thousand). I then created a new playlist also called '50' to which I transferre...

  • Casual Listener
  • Hi,  I had this playlist originally called '50' but then changed to '64 + Bonus', there were a lot of songs on the list (not sure of the exact amount but probably around a thousand). I then cr...
  • mansh
  • Casual Listener
  • 189 Views
  • 2 replies
  • 0 likes
  • 189 Views
  • 2 replies
  • 0 likes

Solved!! I've had Premium for more than a year - suddenly I got commercial and account saying UPGRADE

What is going on??? I signed up for Premium ages ago and paying for it every month! PLEASE help me with this fast, I'm totally addicted to my spotify account! grr. //Malin

  • Casual Listener
  • What is going on??? I signed up for Premium ages ago and paying for it every month! PLEASE help me with this fast, I'm totally addicted to my spotify account! grr. //Malin
  • Peter__
  • Community Legend
  • 460 Views
  • 6 replies
  • 0 likes
  • 460 Views
  • 6 replies
  • 0 likes

Billing question

My credit card recently expired and I updated my payment information, but after doing so, I noticed that I was billed $10.74 when every previous payment was $9.99 and my current subscription status says my next payment will be $9.99. I need either an...

  • Casual Listener
  • My credit card recently expired and I updated my payment information, but after doing so, I noticed that I was billed $10.74 when every previous payment was $9.99 and my current subscription status s...
  • Peter__
  • Community Legend
  • 381 Views
  • 4 replies
  • 0 likes
  • 381 Views
  • 4 replies
  • 0 likes

Cancelled subscription, but still got charged.

I need a refund. I was charged right before I cancelled the subscription. I was unhappy with Spotify, and wanted a full refund, and then the paypal app on my phone told me you charged me. I'd appreciate it if I got a full $10 refund. Please respond A...

  • Newbie
  • I need a refund. I was charged right before I cancelled the subscription. I was unhappy with Spotify, and wanted a full refund, and then the paypal app on my phone told me you charged me. I'd appreci...
  • Peter__
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Can't login to spotify app

I have a smartphone and I recently deactivated then reactivated my facebook account. Now I can't loging via facebook app and since I created the account via facebook I can't find my login details to spotify as it directs me to facebok login. How do I...

  • Casual Listener
  • I have a smartphone and I recently deactivated then reactivated my facebook account.  Now I can't loging via facebook app and since I created the account via facebook I can't find my login detai...
  • Peter__
  • Community Legend
  • 470 Views
  • 2 replies
  • 0 likes
  • 470 Views
  • 2 replies
  • 0 likes

Delete My Account

I am very unhappy with the service here at Spotify. I only want to delete my account because I no longer use it, and I cannot do it. I keep sending contacts forms, and no one answers. I also tried to put .del after my email, but that is not working. ...

  • Visitor
  • I am very unhappy with the service here at Spotify. I only want to delete my account because I no longer use it, and I cannot do it. I keep sending contacts forms, and no one answers. I also tried to...
  • Peter__
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Username Numbers

Hi! How can I see my username instead of 1166890245?  

  • Visitor
  • Hi! How can I see my username instead of 1166890245?  
  • Peter__
  • Community Legend
  • 484 Views
  • 3 replies
  • 0 likes
  • 484 Views
  • 3 replies
  • 0 likes

I want to keep Spotify

I want to...scratch that....I need to pay in order to keep all that music I've created on my playlist! However I have abt 15hrs remaining, can i just pay now rather than having to wait for the trial to end? And when I start making payments will I loo...

  • Casual Listener
  • I want to...scratch that....I need to pay in order to keep all that music I've created on my playlist! However I have abt 15hrs remaining, can i just pay now rather than having to wait for the trial ...
  • MichaelJerzak
  • Composer
  • 687 Views
  • 4 replies
  • 0 likes
  • None
  • 687 Views
  • 4 replies
  • 0 likes

Password problem / hacked

Hello. I believe my premium spotify account has been hacked, ive had it for years with the same password and today it stopped working.I cannot login with my password anymore. I've tried to reset the password without getting the email. So i think some...

  • Newbie
  • Hello.   I believe my premium spotify account has been hacked, ive had it for years with the same password and today it stopped working. I cannot login with my password anymore.   ...
  • Peter__
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Payment failure

So, this has been going on for quite a while now. It has repeated twice now and I really want know why it keeps happening? I am pretty sure that my card won't expire for a while. Dear Customer,We've tried a number of times but have been unable to ren...

  • Regular
  • So, this has been going on for quite a while now. It has repeated twice now and I really want know why it keeps happening? I am pretty sure that my card won't expire for a while.    Dear ...
  • SannaRomberg
  • Regular
  • 292 Views
  • 2 replies
  • 0 likes
  • 292 Views
  • 2 replies
  • 0 likes

All my playlists are gone

Just recently all my playlists just randomly disappeared. How can I get the m back?

  • Casual Listener
  • Just recently all my playlists just randomly disappeared. How can I get the m back?
  • deenisejackson1
  • Casual Listener
  • 279 Views
  • 4 replies
  • 0 likes
  • 279 Views
  • 4 replies
  • 0 likes

No password reset email being sent

Hi! I'm not getting any of the password reset emails. I think I know the issue (my email being linked to my original account and facebook). If you could remove the facebook account, that will hopefully fix things, as they did in this forum post. Than...

  • Casual Listener
  • Hi! I'm not getting any of the password reset emails. I think I know the issue (my email being linked to my original account and facebook). If you could remove the facebook account, that will hopeful...
  • Peter__
  • Community Legend
  • 1035 Views
  • 6 replies
  • 0 likes
  • 1035 Views
  • 6 replies
  • 0 likes