Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82312 Views

9 replies

2 likes

Account
Login
  • 82312 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657974 Views

13 replies

4 likes

Account
  • 657974 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

739368 Views

18 replies

29 likes

  • 739368 Views
  • 18 replies
  • 29 likes

Login Password Problems

My email / password combination doesn't work. Then I request to change the password but an email to reset is never received (both inbox and junk folders). Then I try to create a new login using the same email and I am told that the email already is a...

Visitor

My email / password combination doesn't work.  Then I request to change the password but an email to reset is never received (both inbox and junk folders).  Then I try to create a new login...

Jose_M

Spotify Star

254 Views

1 replies

0 likes

Login
  • 254 Views
  • 1 replies
  • 0 likes

Changed from Individual to wife's Family plan and can't use DJ anymore

Hello,I was using an Individual subscription plan and could use DJx then cancelled it and joined my wife's plan and for some reason I can't use it anymore. Both of us are in the USA and she can use DJx but for some reason it says I can't and that it'...

Visitor

Hello, I was using an Individual subscription plan and could use DJx then cancelled it and joined my wife's plan and for some reason I can't use it anymore. Both of us are in the USA and she can use...

Maxim

Spotify Star

263 Views

1 replies

0 likes

Account
Other
Premium
  • 263 Views
  • 1 replies
  • 0 likes

Cannot login on any device

My Question or IssueI made my spotify account using my gmail on the website. Now when i try to sign in via google on any of my devices, (Iphone 14 pro max, IPad mini 4, and a Macbook pro) on the app it says username and password combination is incorr...

Visitor

    My Question or Issue I made my spotify account using my gmail on the website. Now when i try to sign in via google on any of my devices, (Iphone 14 pro max, IPad mini 4, and a Macboo...

Maxim

Spotify Star

329 Views

1 replies

0 likes

Login
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reset password doesn't work!

I was trying to login to my Spotify account, and it did not recognize my password, so I went to the reset password page, and it said the Gmail account wasn't being used for Spotify, and the sign-up page said my Gmail was being used! And I want my pla...

Casual Listener

I was trying to login to my Spotify account, and it did not recognize my password, so I went to the reset password page, and it said the Gmail account wasn't being used for Spotify, and the sign-up p...

Noelle12

Newbie

675 Views

5 replies

0 likes

  • 675 Views
  • 5 replies
  • 0 likes

change plan manager on premium DUO

PlanDUOCountryUKMy Question or IssueI have had Spotify premium since around 2014 when my daughter got a bit older and wanted her own profile I upgraded my plan to duo and created her an account so we could listen to our own music at the same time (my...

Visitor

Plan DUO Country UK My Question or Issue I have had Spotify premium since around 2014  when my daughter got a bit older and wanted her own profile I upgraded my plan to duo and created her...

Maxim

Spotify Star

342 Views

1 replies

0 likes

Other
Premium
Subscription
  • 342 Views
  • 1 replies
  • 0 likes

If I have a premium family plan subscribed in the Philippines, can my daughter use it in Canada?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

osornios

Spotify Star

215 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 215 Views
  • 1 replies
  • 0 likes

Can i still access my spofity wrapped even though its on a different account that ive stopped

I'm a bit worried I won't see my spofity wrapped this year coz I actually switched phones and it made me create a whole new account and from my laptop I was still logged in to my old one but I had to delete it and stop it because I didn't have the fu...

Visitor

I'm a bit worried I won't see my spofity wrapped this year coz I actually switched phones and it made me create a whole new account and from my laptop I was still logged in to my old one but I had to...

Maxim

Spotify Star

600 Views

1 replies

0 likes

Account
Other
Premium
  • 600 Views
  • 1 replies
  • 0 likes

Update payment method

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhere do I go to update my payment method/credit card info?

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Where d...

Maxim

Spotify Star

260 Views

1 replies

0 likes

Account
  • 260 Views
  • 1 replies
  • 0 likes

My dad was trying to cancel the premium thing for your account, but he acci

but he accidentally I guess raise my data on my account. I was an aware of this. I really lost like abut he accidentally I guess raise my data on my account. I was a aware of this. I really lost like a whole lot of songs in there like freshman year a...

Visitor

but he accidentally I guess raise my data on my account. I was an aware of this. I really lost like abut he accidentally I guess raise my data on my account. I was a aware of this. I really lost like...

Maxim

Spotify Star

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution what on spotify costs $22

im being charged my subscription then 2 weeks later getting charged again for $22 for the past couple of months

Visitor

im being charged my subscription then 2 weeks later getting charged again for $22 for the past couple of months

Joan

Moderator

565 Views

1 replies

0 likes

  • 565 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recuperar biblioteca

Plan Familiar PremiumCountry Argentina Device(Motorola 6 S Plus)Operating System(Android)My Question or IssueBuenas tardes, mi problema surge hoy 27/11/2024, hasta el día 26/11 Spotify funcionó correctamente. Inicio la aplicación y me pide ser premiu...

Visitor

Plan Familiar  Premium Country Argentina   Device (Motorola 6 S Plus) Operating System (Android) My Question or Issue Buenas tardes, mi problema surge hoy 27/11/2024, hasta el día ...

Novy

Moderator

151 Views

1 replies

0 likes

Account
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution my account was deleted, but I still can't make an account

Hi, I deleted My account, but I got an email saying to be premium 59TRY for 3MI paid, and my account got a premium. Now I can't log in to my account or create an accountwhat happened to my money?

Visitor

Hi, I deleted My account, but I got an email saying to be premium 59TRY for 3M I paid, and my account got a premium. Now I can't log in to my account or create an account what happened to my money?

Novy

Moderator

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

I accidentally logged out my guest Spotify account

I accidentally logged out my guest Spotify account but I have the username how can I recover that id, i haven't connected that account to any emails or number

Visitor

I accidentally logged out my guest Spotify account but I have the username how can I recover that id, i haven't connected that account to any emails or number

Maxim

Spotify Star

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

My profile wont show when i search it in the search bar

My profile wont show when i search it in the search bar, but i can see it in my friends following list, i have done everything, still not working

Casual Listener

My profile wont show when i search it in the search bar, but i can see it in my friends following list, i have done everything, still not working

Maxim

Spotify Star

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Lost Account

I have just lost my spotify account of 2 years. PlanStudent accountCountryGhanaDeviceIphone 15Operating System(iOS 18) My Question or IssueHow do I get back my account?

Visitor

I have just lost my spotify account of 2 years.    Plan Student account Country Ghana Device Iphone 15 Operating System (iOS 18)   My Question or Issue How do I get back my...

Maxim

Spotify Star

371 Views

1 replies

0 likes

Account
Premium
  • 371 Views
  • 1 replies
  • 0 likes

How to remove recent activity after account has been stolen

PlanPremiumDeviceALLOperating SystemALL My Question or IssueSomehow my account was stolen, even though nothing was logged into the connect account. I already remediated the issue on related accounts... BUT... I have a bunch of explicit songs that the...

Visitor

Plan Premium Device ALL Operating System ALL   My Question or Issue Somehow my account was stolen, even though nothing was logged into the connect account. I already remediated the issue...

Luan

Spotify Star

358 Views

1 replies

1 likes

Account
Other
Security
  • 358 Views
  • 1 replies
  • 1 likes

Solved!! Unable to login

My gmail account is full and is unable to take new emails. I have forgotten the password. How will I login again?

Newbie

My gmail account is full and is unable to take new emails. I have forgotten the password. How will I login again?  

Luan

Spotify Star

516 Views

1 replies

0 likes

Login
  • 516 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need to talk with a representative

My bank was bought out by another bank and my debit card that I use to pay by bill changed. I entered my new card in yesterday, but I still have no service. Need to talk to representative to see what is issue.

Visitor

My bank was bought out by another bank and my debit card that I use to pay by bill changed. I entered my new card in yesterday, but I still have no service. Need to talk to representative to see...

Yordan

Moderator

479 Views

3 replies

0 likes

  • 479 Views
  • 3 replies
  • 0 likes